Frequently Asked
Questions

Why ACC Medlink
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Luxury long distance medical transportation service.
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Call : 800.550.1025
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Long Distance Medical Transport Costs

How long does it take to get a quote?
A quote can be provided immediately by calling 1-800-550-1025. Inquires through our online form are typically fulfilled within 30 minutes.

Do you provide any discounts?
We can offer a discount with what we call our “backhaul” trips, this type of offering schedule requires some flexibility on your part, but it could reduce your costs substantially.

How much does your service cost?
As you might expect, the cost of medical transportation is somewhat expensive. ACC Medlink is committed to providing the lowest price possible without compromising on your required level of service.
Call 1-800-550-1025 and we can provide a FREE no-obligation, guaranteed price quote to you.

What forms of payment does ACC Medlink accept?
We accept money orders, bank wire drafts, bank cashier’s checks, personal checks (in some instances), cash, all major credit cards, and letters of guarantee from insurance companies.

Are all of your costs included or might there be additional charges?
All of our costs are included within our price: ground transportation, the cost of the medical crew, all of the equipment and medications and the transport itself. Any changes to costs that might occur as a result of changing patient conditions would be made prior to a transport and with the full knowledge of the customer.

Is there a less expensive option than the Sprinter series transporters?
Yes, there is an alternative that is generally less expensive.
We offer a mid-range Ford E-Series passenger van that is loaded with value yet still provides a clean, spacious, and comfortable ride. The Ford series is the perfect choice for patients traveling alone up to sixteen hours in duration.

What if the patient becomes unstable for transportation or passes away before the trip, will you charge me?
We understand that this can happen. It doesn’t happen often, but when it does, we don’t want you to incur any charges, if possible. In most cases, if the patient becomes unstable and for some reason needs to delay the trip and it’s more than 24 hours prior to the planned transfer, there are no charges. Within that 24-hour window, there would be a cancellation charge that could be applied to a later transfer when he is able to go. If it happens shortly before the trip and we have already repositioned an vehicle, you will be charged only the actual costs incurred up to that point.

How much does medical transportation cost?
There are several factors that determine cost. The type of vehicle requested, the distance flown, and the medical staff configuration. Since medical transportation can range in cost from a few thousand dollars to fifteen thousand dollars it is necessary to call one of our Medical Transportation Specialists to discuss your particular situation to determine most appropriate and affordable way to transport the patient.

Does my insurance cover the cost?
The best answer is very rarely. The policies of insurance companies are constantly changing and the best way to find out if all or part of your trip is covered is to call us. We will check everything for you.

Does Medicaid or Medicare pay for this service?
In most cases, no. Medicare only covers medical transportation to the closest facility that is medically necessary for the patient.

What forms of insurance do you accept?
We work with all of the major comprehensive health care insurers, for example Blue Cross & Blue Shield, Aetna, AIG and many others. We will work with your insurance company to determine your coverage and we will accept their letter of guarantee. You will be responsible only for the amount that they do not cover.

Will ACC Medlink help me submit insurance papers?
No, you are required to submit all claims for reimbursement from your insurance company.

What is included in your quote?
ACC Medlink’s written quotes are all-inclusive. There are no hidden charges or add-ons. They include ground transportation, supplies, and of course the professional services of the medical transport team. When comparing ACC Medlink to other provider’s quotes, please be sure to obtain their quote in writing for your protection. Furthermore, please compare the level of care, number, education and capabilities of the team members. Many providers send one team member and/or they are basic trained emergency personnel such as Basic EMT’s on stable basic life support transports. We never expect the worst to happen but with ACC Medlink you always have our highly trained critical care team on board our vehicles regardless of the patient’s status. If an emergency should arise, they are there to provide care immediately. They don’t have to land and call 911 to initiate care.

What form of payments does ACC Medlink accept?
ACC Medlink accepts payments in the form of money orders, bank wire transfers, cashier’s checks, personal checks, cash and all major credit cards. Prices are a cash discount, but our Long Distance Medical Transport Coordinators will work with you to process multiple forms of payment if necessary. They are also more than happy to refer you to a financing company. Please provide the patients insurance information and we will work with their insurance provider to obtain payment authorization for your patient.