5 Qualities of An Excellent National Medical Transport Service
Transportation is an integral part of medical services. While moving cargo and the likes might be more straightforward, a greater responsibility is presented when it concerns moving people, especially sick or aged people. It requires a thoughtful culture of care and safety throughout.
The safest, most caring, and most successful companies in the national medical transport industry all share the same core habits. Here are some of the most common among them:
- Training and Re-training and Continuous Education of Nurses, EMTs, Dispatchers, MAVTs, and entire Staff
Training and re-training and recurrent education are fundamental aspects of the medical and health care system, including the medical transportation industry. The most successful medical transport providers incorporate in-depth training processes.
This helps them to test and to improve on the conceptual and practical knowledge of their staff from the point of hire to the duration of their employment.
Furthermore, this practice helps medical transport companies to develop company attitude and a strong safety culture among their staff. As an added technique, many companies decorate their office spaces with constant best practices reminders. All these and more serve as educative tools strategically put in place to train and improve their staff.
- Proper Operation Techniques and Practices
Trusted national medical transport companies make it mandatory for their staff to always emulate the highest quality on-field techniques and practices. One of the most crucial medical transportation practices is lifting, and the best companies take it seriously. Poor lifting can lead to injuries on the staff, patient or both.
Some lift best practices include:
- Assuming good posture — straight back, tucked chin.
- Countdown before the lift.
- Lifting together in a single continuous motion.
- Lifting should never be attempted by a single person. Staff are always mandated to incorporate the two-person technique.
- Routine Fleet Maintenance
Medical transport fleets must undergo routine checks and maintenance to ensure that they remain in top shape. Proactive medical transport companies even integrate at least one dedicated engineer to each vehicle (they also accompany the vehicle when there is a patient onboard).
Assigning dedicated staff to medical vehicles helps medical transport companies to keep their vehicles running longer and in great shape. It also cuts down costs on frequent expensive repairs and takes away the risk of stranding their passengers. This helps them to provide more quality services to their esteemed customers.
- Advanced Tracking System
Tracking is an important technology any professional national medical transport provider must integrate. It allows for seamless viewing and trailing of the patient and vehicle location in real-time.
The technology allows the company to monitor their vehicle’s traveling speed, and alert the driver concerning traffic and any hard stops ahead. This way, drivers can maneuver traffic safely and effortlessly while also arriving on time.
- Quality Communication System
Just like tracking, vehicle-to-base communication is critical. The tracking system may not always provide vivid information. There must be clear communication between the driver, medical team, and the office (and any other key player, e.g., specialist hospital—especially in emergency or SCT cases). This helps for smoother and more effective service altogether.
A lot goes into providing a quality national medical transport service. Companies must plan, employ qualified staff, train them routinely, and maintain their fleets, amongst other things.
Most importantly, they must practice the right service ethics and company culture on and off the field. When deciding what medical transport provider to hire, it is important to select one with dedicated professionals, solid working ethics, and serviced vehicles. You should also consider other essential parameters and whatever is important to you (or your patient) before making your final decision.