Frequently Asked Questions

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How Comfortable Are Your Vans?

We use Mercedes Sprinter Vans that are incredibly spacious and create a smooth ride for medical transport. They’re the only vehicle rated by the Department of Transportation for medical transport services.

How Many Drivers Do You Use?

Depending on the transport time there will either be one or two drivers. Most of the time, transports under 8 hours will only have one driver.

How Many Passengers Are Allowed?

We typically allow up to 2 additional passengers at no extra charge. Our Mercedes Sprinter is really spacious. As more passengers are added, the weight will slightly affect the medical transport.

Can I Bring My Pet?

Yes, we allow pets for ground transportation. Keep in mind the amount of luggage and other passengers that will be accompanying you during transit.

Does ACC Medlink Have Commercial Escort Services?

Yes, we do have commercial escort services. For more information, please click here.

Does Your Company Do Local Appointments?

No, we only do long distance state to state transports. We’ve been specializing in Long Distance Medical Transportation for more than 8 years.

Can I Bring Luggage? What Size?

Yes, we typically can accommodate 4-6 carry-on item sized bags. Keep in mind, the amount of luggage you’re bringing with you while also having other passengers accompany you on the journey.

When and Where Do We Get Food?

We have drinks and snacks on board. We stop to pick up breakfast, lunch, and dinner meals, typically any craving the patient might have. We always leave the meal decisions up to the patient. We continue to transport immediately after.

Is There A Bedside Commode?

Yes, we do have a bedside commode on board. We also have a curtain divider to allow privacy.

What Type of Medical Professionals Are On The Trip?

Our medical professionals are RN’s, LPN’s, and EMT Paramedics.

What Types of Medical Equipment Are On Board?

Oxygen (concentrator and tanks) nebulizer, pegtube pump, AED, suction, blood sugar monitoring, BP cuff, thermometer.

How Much Notice is Needed?

We only need 24 – 48 hours notice depending on where the transport is out of. If the transport is leaving out west, we request 72 hours notice to set something up.

What If The Patient Has A Medical Emergency During Transport?

If the patient has a medical emergency during the transport we re-route to the nearest E.R.. Although rare, we’ve dealt with these situations before. Our drivers are prepared to change course immediately.

What Are Your Driver Qualifications?

We make sure our drivers have a clean driving record and we go through a vigorous background check. They also need to pass an initial drug test, as well as random drug tests during employment.

Do You Drug Test Your Staff?

Yes. We do an initial drug test at the start of employment, and we have random drug tests throughout employment at ACC Medlink.

Are RVs Safe for Medical Transport?

No. RV’s are not DOT Approved and do not have the proper safety features that Mercedes Sprinter vans have. We have a couple articles about the lack of RV safety for medical transportation. Click Here or Here for more information.

Do You Drive Straight Through?

Yes. We try and limit the stops as much as possible. If you need to stop for a specific reason, we’ll absolutely make accommodations. We will also stop for any food requests.

Is There A Refrigerator On Board?

No, we don’t have a refrigerator, but we do keep a cooler handy. Ask for specifics while booking your trip.

Will Insurance Cover My Medical Transport?

Most of the time the insurance doesn’t cover the state to state transport. We recommend checking to see if they are able to reimburse you. If so, we can provide them with any information to help with that process.