It moves a patient who can't safely travel by car or plane from one state to another, bed to bed, with a medical professional on board the entire trip. Picture a hospital room that drives: a real bed, oxygen aboard, and a seat and a bed for family, right beside the patient. See state-to-state medical transport for the full picture.
Is this an ambulance service?
No. An ambulance is built for short emergency runs and would be miserable over a thousand miles. We transfer stable, dependent patients state to state in comfort, the long-distance alternative to an ambulance.
Do you do local appointments?
No. We only do long-distance trips, a 200-mile minimum with no upper limit. That focus is why interstate transport is routine for us instead of a special request.
What vehicles do you use, and how comfortable are they?
Modern, customized Mercedes Sprinter vans with a real bed on a memory-foam mattress, not a reclined seat. Our Sprinters are built out for patient transport, and our fleet has covered more than 10 million patient miles.
Are RVs safe for medical transport?
No. RVs aren't built for patient transport and lack the safety features a purpose-built Mercedes Sprinter carries. If a company shows up in an RV, keep shopping.
Is ground transport better than flying?
It depends on the patient. If minutes matter or ICU-level care is required in the air, an air ambulance is the right call. For a stable patient, ground means our own vehicle door to door, family aboard, and no airports, see our honest ground vs. Air comparison.
Why ACC Medlink?
We own every vehicle and build every crew ourselves: one team, start to finish, so one standard covers the whole route. Phones are answered 24/7, nationwide, and we care for each patient like family. More on who we are.
No surprises
Cost & payment
★★★★★
“Just a well done trip. Crew transfer was unobtrusive. Wonderful eams. Transporting three injured patients could not have been as easy as they made it seem!”
How much does long-distance medical transport cost?
It depends on distance, the level of care required, and crew. It's private-pay, and you'll have a same-day quote before you decide anything, the quote you approve is the price you pay. CareCredit financing is available, and we offer veteran discounts.
How do I pay for the trip?
We accept credit cards, checks, Zelle, and wire transfers. Your Transport Specialist walks you through it when you book, there's nothing to figure out on your own.
Do you offer a veteran discount?
Yes. We may ask for proof of service when you book, and each discount is granted at our discretion. Just mention it on the first call.
What is your cancellation policy?
If you cancel before the transport date, a partial refund may be given at ACC's discretion. Ask your Transport Specialist for the full policy when you book, you'll have it in writing.
On the road
During the trip
★★★★★
“The patience, professionalism, and communication of this crew were absolutely amazing. I would recommend them to anyone needs transportation for a loved one.”
A licensed medical professional (hand-picked, vetted, and trained by us) rides beside the bed the entire trip, keeping medications on schedule and checking on your loved one. The drivers are part of our own team too.
How many drivers are on the trip?
Two rotating drivers on long runs (over about eight hours), so the vehicle keeps moving safely while the patient sleeps. Shorter trips may have one driver.
Can family ride along?
Yes. We typically take up to two additional passengers, with a real seat and a bed to rest on right beside the patient for the entire trip. Most families send one or two people.
What patients and conditions do you transport?
Post-surgery and stroke-recovery patients, people with limited mobility, oxygen-dependent patients, and seniors with dementia are all routine for us. If you're unsure whether your loved one qualifies, one phone call settles it, see patient transport services.
Can you transport someone with dementia or anxiety?
Yes, it's our normal week, not an exception. A familiar family member sits within arm's reach the whole way, and our own crew stays with the patient door to door. More at senior transportation.
What about oxygen, medications, and medical equipment?
Oxygen (concentrator and tanks) rides on board, and the medical professional keeps every medication on schedule. Equipment includes a PEG tube pump, suction, AED, blood-pressure cuff, blood-sugar monitoring, and thermometer.
Do you handle hospice transports?
Yes. We coordinate with the hospice teams on both ends so care hands off cleanly, and family rides beside the bed the whole way. See hospice transportation.
What about food, drinks, and stops?
Drinks and snacks are on board, plus a cooler (no refrigerator). We stop for breakfast, lunch, and dinner at the patient's choosing, then keep moving, otherwise we drive straight through, with accommodations for any stop you need.
Is there a bathroom on board?
Yes, a bedside commode with a curtain divider for privacy. The medical professional assists the patient as needed.
What if there's a medical emergency during transport?
We re-route to the nearest emergency room immediately. Our drivers are trained to change course on the spot, and the medical professional manages the patient until handoff.
How are your drivers and staff screened?
Every driver has a clean driving record and passes a vigorous background check. Drivers and medical staff alike pass an initial drug test and random drug tests throughout their time on our team.
Do you offer commercial medical escort services?
Yes. For patients cleared to fly, a medical professional accompanies them on a commercial airline flight, door to door. Details at commercial medical escort.
Getting it scheduled
Booking & timing
★★★★★
“I am so very grateful for the crew taking such good care of my Dad. He is 84, has dementia, and is in extremely poor physical condition after several days in hospital.”
Often within days. We typically need 24 to 48 hours' notice, or about 72 hours for departures from the far west. Tell us the discharge date and we work backward from it, phones are answered 24/7.
What should I pack, and how much luggage fits?
We can typically accommodate four to six carry-on-sized bags alongside the passengers. Pack medications, comfort items, and a change of clothes up front, the full checklist is in our family guide.
Can I bring a pet?
Ask your Transport Specialist when booking. Space depends on the luggage and passengers coming along, so we sort it out trip by trip.
How do I get a quote?
One phone call, or the online form. Tell us the two addresses and the timing, and you'll have a same-day quote, no obligation, and the quote you approve is the price you pay.
Still have a question? Ask a person.
A Transport Specialist answers 24/7, and can quote your exact trip while you're on the line.
