Frequently Asked Questions

Speak with a Transport Specialist, 24 hours a day,
7 days a week
Veteran-owned Business




How Comfortable Are Your Vans?

We use Mercedes Sprinter Vans. They are incredibly spacious and create a smooth ride for medical transport. They’re the only vehicle rated by the Department of Transportation (DOT) for medical transport services.

How Many Drivers Do You Use?

We typically provide two drivers when a ride is over 11 hours. Most of the time, transports under 11 hours will only have one driver.

How Many Passengers Are Allowed?

We typically allow up to two, additional passengers at no extra charge. Our Mercedes Sprinters are spacious and comfortable. Keep in mind, as more passengers are added, the weight slightly affects the medical transport.

Can I Bring My Pet?

Yes, we allow pets for ground transportation. Keep in mind the amount of luggage and other passengers who will be accompanying you during transit.

What is Your Cancellation Policy?

If the client cancels their ground transportation reservation for any reason, at any time before the transportation date, a partial refund may be given at the sole discretion of ACC. We encourage you to ask your Transport Specialist about our cancellation policy if you’d like more information, which will be provided upon booking your service.

Do You Provide a Veteran Discount?

Yes. We may request proof of service upon booking your trip, as each Veteran Discount is granted upon individual discretion.

Does ACC Medlink Have Commercial Escort Services?

Yes, we do have commercial escort services. Visit this page.

How Much Does Transportation Cost?

Transportation costs vary by patient and transport distance. Speak with one of our professionally trained Transport Specialists for more information.

Does Your Company Do Local Appointments?

No, we only do long-distance, state-to-state transports. We’ve been specializing in Long Distance Medical Transportation for more than eight years.

What Type of Medical Transport Vehicles Do You Use?

We have a fleet of modern, customized Mercedes Sprinter vans, surpassing eight million miles of transportation.

“Our Mercedes Fleet is the most comfortable option in the industry.”
-Mike Peat, CEO

Why ACC Medlink?

Air Critical Care Medlink stands out by providing patients with extraordinary service, and accommodating their families in comfort and luxury. We provide 24-hour service in every city and state, nationwide, and we always add a “personal touch,” caring for each patient like family.

Is This an Ambulance Service?

No. We are not an ambulance, as an ambulance would be far too uncomfortable for long distance transports. We transfer dependent patients with medical needs from one state to another.

How Do I Pay for My Trip?

We accept checks and credit card payments. We will soon be using Zelle, a banking app that provides a quick way to send money. Speak with your Transport Specialist for more information.

Can I Bring Luggage? What Size?

Yes, we typically can accommodate four to six carry-on sized bags. Keep in mind the weight of the vehicle when deciding on your luggage to passenger ratio.

When and Where Do We Get Food?

We have drinks and snacks onboard, and we stop for breakfast, lunch, and dinner based on the patient’s choosing and where the vehicle is currently located. We continue to transport immediately afterwards.

Is There a Refrigerator Onboard?

No, we don’t have a refrigerator, but we do keep a cooler handy. Ask for specifics while booking your trip.

Is There a Bedside Commode?

Yes, we have a bedside commode on board, where our professional medical staff is happy to assist the patient. There is a curtain divider for privacy.

What Types of Medical Professionals are on the Trip?

Our medical professionals are RN’s, LPN’s, and EMT Paramedics.

What Types of Medical Equipment are Onboard?

Oxygen nebulizer (concentrator and tanks), PEG tube pump, AED, suction, blood sugar monitoring, BP cuff, and thermometer.

How Much Notice is Needed?

We only need 24 – 48 hours notice depending on where the transport departs. If the transport is leaving from somewhere out west, we request 72 hours notice to set up your service.

What if the Patient Has a Medical Emergency During Transport?

If the patient has a medical emergency during the transport, we re-route to the nearest E.R. Our drivers are prepared to change course immediately.

What Are Your Driver Qualifications?

We ensure our drivers have a clean driving record and we host a vigorous background check. They also need to pass an initial drug test, as well as random drug tests throughout their employment with us.

Do You Drug Test Your Staff?

Yes. We run an initial drug test at the start of each medical staff member’s employment, and we conduct random drug tests throughout their employment, as well.

Are RVs Safe for Medical Transport?

No. RVs are not DOT approved and do not have the proper safety features that Mercedes Sprinter vans possess.

Do You Drive Straight Through for Each Transit?

Yes. We try and limit the stops as much as possible. If you need to stop for a specific reason, we’ll absolutely make accommodations. We will also stop for any food requests. Please see “When and Where Do We Get Food?” above.

Will Insurance Cover My Medical Transport?

We recommend calling your insurance first to inquire of reimbursements with ACC Medlink, because in most cases we’ve seen, insurance does not cover our state to state transport service. If they are able, we then provide them with all the requested information; however, you will be responsible for invoicing your provider directly.