About ACC Medlink
Long-distance medical ground transport, nationwide, since 2010: our own vehicles, our own crews, and families riding along the whole way.
- ✓ Established 2010
- ✓ Subsidiary of Air Critical Care
- ✓ 24-hour service, nationwide
Answered 24/7 by our team, not a call center.
Our story
ACC Medlink was developed in 2010 under its parent company, Air Critical Care (ACC), as a long-distance medical ground transport company. Air ambulance work taught us how to move fragile patients safely. It also showed us the gap: most of the families calling didn't need a jet. They needed a way to move a loved one hundreds of miles by ground, in a real bed, with medical care aboard, at a price a family could actually plan around.
So we built that. Spacious Mercedes Sprinter vans fitted out for bed-to-bed patient care: a real stretcher bed, medical equipment aboard every vehicle, and room for a medical crew and family. Water and snacks on board, stops for every meal, a TV for the long stretches, and a coordinator arranging every detail of the trip.
Since then we've passed ten million patient miles, moving people state to state (hospital to home, facility to facility) with 24-hour service in every city and state, nationwide. The habit we kept from day one: care for each patient like family.
What we believe
Own the fleet, build the crew
We don't farm your trip out to whoever bids cheapest. Every Sprinter van is ours and every crew member is part of our team, because accountability only works when the same company that made you the promise is the one driving the van.
Honest about when air is right
We grew out of an air ambulance company, and air options are still there through our parent. When a patient genuinely needs to fly, we say so, and when ground is the safer, calmer, more affordable trip, we say that too.
One price for everything
Families call us during hard weeks. The last thing they need is a moving target. You get one quote before you decide anything, and the quote you approve is the price you pay.
What fifteen years on the road adds up to
from verified post-trip surveys
10 million+ patient miles
Every one of them with a patient in the back. That's the equivalent of driving coast to coast thousands of times over.
15,000+ families served
Behind each number is a discharge date, two addresses, and someone's mother, father, or spouse getting where they need to be.
2,500+ five-star reviews
Written by families after the trip, when they'd seen how it actually went. Read them for yourself.
“The trip went very smoothly from Atlanta to Seattle. It was a huge trip and we all were nervous. I got updates along the way and everyone arrived with smiles on their faces. Thank you for taking such great care of my mom!”
“The entire crew were amazingly professional, kind and courteous during what was naturally a very stressful time!”
“We did not ride with dad, but upon arrival the vehicle appeared to be very clean and dad comfy upon his arrival. Your staff are very hard workers and still managed to smile and help getting dad into his new facility.”
The crew at your door
The people in these photos are members of the ACC Medlink team standing with ACC Medlink vehicles. On your trip, that's a qualified medical crew beside the bed, two drivers rotating so the van keeps moving safely, and a 24/7 coordinator who arranged every detail before the wheels turned.
- Customized stretcher bedsAccommodating beds and A.D.A. Patient restraint systems
- Room for everyoneThe patient, the medical team, and family in the same vehicle
- Timely, orderly serviceDoor through door, bed to bed
That's the whole company, really: good people, well equipped, treating your family like ours.
What the back of the van is actually like
Families picture something clinical and cramped, and are usually surprised. Our Sprinters are among the most spacious vehicles in the industry, with enough interior standing height that a medical attendant can stand upright and properly care for your loved one while the vehicle is moving, instead of crouching over a stretcher for twelve hours.
Room for the patient, the medical crew, and family in the same vehicle, which is the whole reason a long trip in one of these beats every alternative a family usually considers first.
- A real bed with a memory-foam mattressNot a bare gurney and not a reclined seat
- Stryker Power Load stretchersThe patient is loaded and secured by equipment, not lifted by hand at the bumper
- Leather captain chairs and a bedFor family riding along, right beside the patient rather than behind it
- A.D.A. Patient restraint systemsAnd customized, accommodating stretcher beds
Compare ACC Medlink to the competition
How our Sprinters stack up against the vehicles other services send.
| ACC MedlinkMercedes Sprinter | Competitor Minivan Services |
Competitor RV Services |
|---|---|---|
| Two professional drivers & a medical professionalMedical attendants can stand and properly care for the patient en route | Two drivers onlyTight space, no headroom No room for proper care |
Medic and two driversNo way to load a stretcher onto an RV No room for proper care |
| Our own Mercedes Sprinter fleetNationwide fleet, expertly maintained Fully licensed |
Questionable safety recordQuestionable maintenance record | Structure not built for passengersQuestionable maintenance record No crash-safety standards required |
| Real beds with memory-foam mattressesA real bed, not a reclined seat | Thin plastic mattress | Hospital-type bed |
| Custom bedside commodeDignified access, no transfers | Bedpan only | Small ambulatory bathroomNot ideal for patient transfer |
| Low-emission vehiclesBlueTEC SCR technology Complies with strict EPA/CARB standards |
Not low-emission | Not low-emission |
How we write and review our guides
Families read our pages during one of the hardest weeks of their lives. So every page and guide on this site follows the same short set of rules.
Written from real trips
Our pages and guides are written by the ACC Medlink team from what we see on real transports and hear on real calls with families, hospitals, and case managers. We write for the person arranging the trip, in plain language.
Reviewed by the people who run the trips
Before a page goes up, the ACC Medlink team checks it against how our trips actually work: who is aboard, what the vehicle carries, how booking and quoting work. Pages show a “Reviewed by the ACC Medlink team” line and the date they were last updated.
Numbers we can back up
When we state a number, such as families served, patient miles driven, or five-star reviews, it comes from our own trip records and post-trip surveys, and we round it down, never up. We don't publish prices, because every trip is different. You get a written quote instead.
Real reviews, never written by us
Reviews on our pages come from post-trip surveys that families chose to share. We show a first name and last initial only, and we don't change what families say. Long reviews may be shortened and obvious typos fixed, nothing more.
Not medical advice
Our guides explain transport options. They don't replace your loved one's care team. Whether a patient is fit to travel, and how, is a decision for the treating physician, and we'll work with that decision either way.
Corrections
If something on this site is out of date or wrong, tell us at 800-550-1025 or through our contact page. We fix it, and the updated date changes with it.
Now you know who we are. Tell us where you're headed.
One call, one quote, and a crew that treats your family the way we'd want ours treated.
2,500+ reviews10M+ patient milesSince 2010