They were prompt with the pickup and very professional. Additionally, they were friendly and was on schedule for the drop off. We were happy with the entire process. Thank you!
I worked with the staff at ACC Medlink to connect them with my mother-in-law. The team was responsive, professional and very helpful. Their patience and assistance with multiple date changes due to our family member's deteriorating health was very comforting.
All interaction with ACC Medlink has exceeded our very high expectations. Professionalism was readily apparent from the promptly answered emails, returned phone calls, ease of booking and most importantly, the transport crew. We were also very impressed with the ground transportation van and the status updates from Eric. We would unquestionably recommend ACC Medlink.
I cannot say enough about ACC Medlink. You are all angels on earth, making the impossible into something attainable. We were able to get my father in law transported back from Florida to Massachusetts to be in his home surrounded by friends and family thanks to all of you. From the moment I called I was greeted and helped by the most professional representatives. My experience from beginning to end was A+. The driving team was great! Thank you, Debbie, Owen and John G for treating my father in law with dignity and respect. God bless you all!!!
My mothers trip, 7.5 hours worth, went smoothly and she said it felt like 2 hours. Great crew and comfortable travel accomodations.
They were not only on time and friendly but were very professional- yet compassionate and saw to our every need. They were a great crew- worked well together.
The vehicle experienced some mechanical issues prior to the pickup time. The actual trip was delayed about six hours, but the staff were always courteous and professional. We appreciate the service that was provided to our family member.
Excellent service! The staff and crew are very professional and extremely kind. Carol Ann was instrumental in making this happen and with her support and help I was able to fulfill my aunt's wishes to return home. Our sincere "thank you" from all the family.
Very kind, compassionate and professional. Made a long trip as painless as possible.
We had never had to use a medical transport before but were VERY PLEASED with employees & safe driving & they catered to our every need- always polite & courteous ! Thank you to everyone involved in this trip!
The crew did a wonderful job of communicating along my father's journey home. I felt like I could call as much as I wanted to check in on my Dad and he reported a fun time visiting with the guys. Arrival time was accurate to the minute and they time the arrival to work with the receiving facility, which was appreciated.
Did not meet crew members or see van
My sister Susan loved Erik. He made her feel safe and secure. I, too, was very impressed with Erik and enjoyed our conversations along the 21 hour drive. The drivers were very respectful too, and I always felt like we were in good hands.
The team was wonderful- polite and very accommodating
Very kind friendly and extremely helpful
We used ACC Medlink to transport my terminal mother from Florida back to Ohio. Because of her condition we felt this was the safest and most comfortable way to get her back home. It may seem expensive at first but the quality and care you receive is priceless. My mother deserved the best care available and Medlink was the answer. From the first person you talk with to the transport crew, everyone was amazing, caring and professional. I strongly recommend using Medlink, what we thought was impossible (Getting my mother home) they made possible.
We were impressed from the get-go with the personal and caring tone of everyone with whom we had contact from the company. On the transport itself, the RN Jan called us twice to talk with the patient and reassure him. After their 20 virtually non-stop trip they seemed well rested and enthused to go on to their next assignment. We would highly recommend Air Critical Care to anyone needing transport services. Scott and Deb Wycherley, Townsend, WI
My overall experience with everyone at ACC was amazing. Everyone was very friendly and helpful at every interaction. The transport team we had (Debbie and Jan) were phenomenal with my grandmother and our whole family. This was an emotional experience for our whole family and the crew was with us every step of the way! We would use this service again in a heart beat
Mrs. Cox felt very comfortable with the crew. She is almost ninety and has been very sick, so this trip being stress free was extremely important. Thank you for your help.
I so appreciated your thoroughness, attention to detail, and your willingness to work with the nursing centers at both ends of the journey for my disabled sister. Most importantly, I appreciate the ability to access qualified and courteous ACC staff 24/7 to ask questions, adjust timelines, and finalize the transportation details.
The team was wonderful especially Owen. Very compassionate and attentive. Made the long trip more pleasant.
We were amazed at the wonderful service and care provided. The only discomfort (if any) was that though the van was very nice it seemed quite bumpy at times. My mother made the 2000 + mile trip without issue. We are very grateful to the gentlemen that drove and provided care.
On two occasions medical air transport was required. The services received were outstanding.
ACC Medlink cared for my mother's needs, fulfilled their promises, and handled every aspect of the transport. I felt confident my mother was in good hands from beginning to end of her journey. Thank you!
competent, professional, got the job done well
My husband loved the crew. Very professional. Made the long journey to Ohio less stressful. I've already recommended Medlink to a family member that needs special care to Florida. Thank you for your service!
Great service from moment we connected. Grande coordination.
Thank you, made a daunting trip pleasurable since we didn't have to stress about the details you covered.
When you are looking for a medical transport it's a difficult time for the family. Are we making the right choice? Are we choosing the right transport company? Is the transport team, professional, knowledgeable and caring? Is the coordinator working us through the process ensuring our love ones needs are met? From start to finish is the transport team, safe? YES, YES, YES, YES, and YES. Definitely 5 STARS!
My father said it was an excellent trip. He did not know the names of the crew (they told him, but he forgot), but said they made the trip enjoyable. So thanks not only to your service as a whole, but to the crew as well. Hoping we don't have to use your service again, but if we need something like that again, you'll be on speed dial. Thanks again!
Very professional and courteous service for such a long trip.
All three members of the crew were great - and our friend arrived smiling.
Thank you so much for your help in transporting my mom. Your phone team, drivers and nurse were amazing !
Transport showed up on time at both ends... their team coordinated with the hospital in PA for the pickup, and kept open communication with us the entire trip! Excellent service! Thank you!
Outstanding service in every part. Ambulance, personnel!
The whole crew was terrific - very personable and put my Mom at ease. The trip went as well as I could imagine!
Your crew was so professional and helpful! My grandmother was apprehensive to travel as she has dementia, but they made her feel safe and secure. She was so happy when she arrived after a 12 hour drive! I would recommend ACC Medlink to anyone.
Amazing care for my mom and kept in contact with me. I was confident mom was in excellent care
My father was very ill and in Florida. We needed immediate medical transportation to get him back to his home state. I made a phone call after researching this type of company and spoke with Maria. She was amazing, empathetic, and very efficient. They coordinated everything so quickly. Within a matter of hours, my father was picked up and taken home. This was an absolutely amazing experience- one that my family and I will never forget. This company answered and honored my fathers request to get back home. I am forever grateful.
All went very well. Crew catered to me and my wife in many requests. Jan, our on board nurse, amazing. Very attentive. Great drivers. Made a necessary need, excellent.
From the moment they arrived, to pick up our Mom to the final destination 15 hours later... your entire 3-person team was amazing. Eric our Nurse came in first to assess her vitals. He wore a mask and listened to all our concerns. From that moment on, he said he was here to help us make the 15-hour transport as smooth as possible. He kept reinforcing that he was there for us and to let him know if there was ANYTHING at all that we needed or was concerned about. This was very comforting as we were extremely nervous. The 2 drivers [Steve & Bruce] were just as supportive asking how Mom was doing and were so careful in how they handled the vehicle. Our trip included a snowstorm, ice storm and finally rain. All the time I felt they managed the road conditions with care and safety first. Thank you to all 3 for making a stressful situation so comfortable.
When my mother in law needed a cross-country medical transport from her skilled nursing facility in Florida to Mayo Clinic in Minnesota for a major surgery, ACC MedLink came to the rescue! The transport coordinators were efficient, professional and courteous and set up all of the logistics for the trip with less than 1 week's notice. My mother in law had a comfortable and fun ride up North and had a successful surgery! Thank you ACC Medlink for a great experience all around!
The whole experience was wonderful! Everyone was professional, courteous and eager to help. Thank you!
From initial contact through successful transport of my daughter, the team at Medlink was responsive with the sense of urgency the situation required. They demonstrated cohesive teamwork, comprehensive follow-up and clarity in communication. They understood the stress our family was experiencing and guided us through the entire decision process in a smooth compassionate manner. I hope to never need Medlink's services again but if I do or anyone else I know does, they will be my recommendation without hesitation. Impressive group indeed.
Thoughtful and thorough and interested
When speaking with me, they were so organized, patient, and helpful. They were the obvious choice.
I would like to say right from the start dealing with the transport coordinator Evelyn we knew we were in great hands. She answered all our questions and made this important transport as painless and easy as possible. The crew Steve - driver Joseph - 2nd driver Jayden - medic Were so professional and courteous which made my mother so comfortable and relaxed as could be in the fragile condition that she was in. I highly recommend this company and am amazed at how well all was treated.
The crew members were friendly, caring and responsive to our needs. Nurse Jan was an angel in caring for my wife. I would highly recommend your company to anyone.
I am extremely satisfied with the service we received. The transport coordinators were very friendly, efficient and courteous. We were kept informed and provided with updates. All of our instructions were followed to the letter. The nurse, Jan, who accompanied my Aunt called the day before to introduce herself. She also called when they were an hour away as we requested. The care she provided was excellent!
Well done. The van was clean, the staff was prompt and they were very attentive to my father, the patient, to ensure that he was comfortable and cared for.
There aren't enough words to describe the compassion and care we received on our 18 hour trip from Eric, Steve & Owen they went above and beyond for us they treated us like family the whole way. They are the most caring, compassionate, helpful, friendly courteous & professional guys. They are best crew anyone can have. We are so glad we had them. The office staff went above and beyond for us also they are so helpful and friendly & caring they took care of everything for us. There is not enough stars to give to the staff & words cannot describe how wonderful they are. Thank you ACC for taking care us like we were your own family.
The driver and attendant were very professional and courteous. The whole office staff was awesome as well. We couldn't be more satisfied.
Trip couldn't have gone better. Some weather related delays but no fault of staff. My mother was kept very comfortable and well fed and entertained. Hats off to your crew!!!
Thanks so much for transporting my father safely and getting him here for the holidays!
CarolAnne and the entire team performed at a very high level of service. CarolAnne demonstrated superior patience with what was at times a slow responding facility. She assisted me with moving the transportation forward and getting it scheduled...fabulous work! Very professional. Danny, the Med Tech was outstanding as well, ensuring I received updates at the appropriate duration throughout the ride. The other crew members were professional and courteous going the extra mile to ensure family members had adequate time with my aunt prior to be quarantined. Great teamwork!
We appreciate the care that Jessica received from everyone involved in the trip from Shreveport to Pensacola. Jessica felt comfortable and at ease. Thanks to everyone involved!
Everything was seamless. Owen helped make a very difficult situation turn out well. He went overboard to accommodate. Couldn't have been more reassured and pleased. In addition, the crew was prompt and efficient.
I have already told several people that ACC Medlink is among the most professional, friendly, and customer-service oriented companies I have ever dealt with. Extremely professional, all services were delivered as promised, and great communication throughout. My dad was transported from a long term care provider in VA to one in NJ, and I told both homes that they should keep your contact info on file so they can recommend you to others who may be in need of this service. I cannot recommend ACC Medlink highly enough. Well done.
Strongly recommend this company.
I would give the crew 10 stars if I could! They went above and beyond!
The entire process was smooth, Beth did an amazing job of helping me expedite my fathers' transport by a couple of weeks! The crew was considerate of my father's condition and very careful, very considerate. It couldn't have gone smoother and I'm so grateful!
My experience with MedLink was excellent, I am glad I chose this company. I am grateful to everybody I worked on this trip, they helped me with everything and the trip was much easier than I anticipated and even pleasant and memorable. Please give my thanks and very good regards to Helen, Jadan, Justin and Shaun.
Perfect, professional, caring service from start to finish. They took great care of both the patient and the whole family. Great communications every step of the way both with the family and with the pickup and drop off organizations.
Your Med Van crew # 4 (Almeta Bradley, SteveFelty, Joel Nelson) this week brought our 100 year old father, Fred Pinciaro, from hospice in FL to NC. We cannot say enough about the first rate caring he (and we) received. The communication on both ends was flawless and the extraordinary Almeta texted my husband through the night, providing him so much reassurance.The end result is that we and his 97 year old wife (who we drove up) are able to be with him at the end.Your service is about so much more than transportation. Starting with the caring and wonderful Helen on the phone. It's really about love and for that we cannot thank you and the crew of Med4 enough. Special thanks to Almeta.
Jessie was outstanding.
You all are an amazing team and the assisted living facility you transferred my mom to in Georgia was very impressed by everyone from the coordinator to the hard working driver and nurse. I can't thank you all enough
Mario the nurse was most helpful with the necessary meds
Our experience with ACC Medlink was excellent. I apologize that I may not have remembered names accurately of each person I spoke with but from start to finish everyone we spoke with was courteous and professional. There was great communication about what to expect and it all came together as promised. We even had to make a slight destination address change at the last minute and I believe it was Evelyn(?) gladly made the adjustment. Most importantly we were put at ease after meeting the crew who were so kind and empathetic as they prepared my aunt for her drive to North Carolina. After a 10+ hour trip my family sent us a video of my aunt smiling and happy having arrived safe and sound!! We would recommend without reservation ACC Medlink!!
I was so impressed with all aspects or the ACC Medlink staff members and services provided. Totally pleased!!
Lori We were so happy we had Lori to accompany my grandmother on her cross country trip. She was extremely caring to her and was great at communicating with us (the family) throughout the trip giving me updates continuously. Maria Our coordinator for the trip was also amazing. Selecting the perfect transport nurse, answering my questions throughout the process, and communicate if and coordinating with both send and receiving facilitates. Both facilities told me they were very happy With the communication. Everyone at ACC made the transport easy, seamless and with minimal stress on my side.
– M. Marge
The entire ACC Medlink team was courteous, professional and respectful from the first call all the way through transport of my mother-in-law. They provided a dignified experience in a very stressful time.
– D. Suriano
During the special trying time of the virus Medlink worked with us over a period of weeks to pick up my mom who is 100. Coordination was difficult because she went from the hospital to an associate medical facility/rehabilitation. Still Medlink kept in touch and overcame every roadblock by the medical profession. Your team and effort made it much easier. What is more they were on the dot date and time of arrival. We asked that the team call us one hour out, they did so, allowing us to be at the destination to meet my mother’s arrival. We could not ask for better service by anyone. We highly recommend Medlink to anyone who wants to be worry free of transportation of a loved one – state to state.
– S. Schultz
We are completely satisfied with our choice of ACC Medlink to transport my father from Ft. Lauderdale to Dallas. The whole interaction was positive. The van and their equipment was high quality and in excellent condition. Eric the medic gave us feedback throughout the trip and my father was comfortable the whole way.
– E. Musall
Working with ACC MedLink was top notch – from the first phone call to dropping off my 82 year old mother at her new residence, every person was unfailingly polite, professional, and caring. My mother, who had recently broken 2 major bones and was immobile except for one arm, felt the same and was very happy with the entire 15 hour trip. I can’t remember the last time I worked with any company that was this professional and responsive – as well as gracious. From every person I spoke with on the phone to Michael, Donny and Roberto who took such care in getting her here safe and sound, I cannot thank you all enough. It was a perfect trip during a very difficult time. Thank you all, T English, Colorado
– T. English
I can’t thank you enough. Unfortunately my dad passed away June 1st. But he was surrounded by his children. This would not of been possible with you all. Thank you so very much. The Fournier Family
– P. Fournier
The drivers were very professional and courteous as well as the staff I spoke to initially, Jessica and Maria, they were quick responding and friendly. They gave us a courtesy discount for my father being a veteran and it was well appreciated!
– D. Ross
If I could give ACC 6 stars I would. In these times of companies “that don’t preform” ACC delivered from start to finish,. They take the process “out of your hands” when you need help the most. They met every requirement I asked of them and never flinched. When you are going thru a “bad” situation and need transportation….USE THEM!!!!
– C. Bolno
I was very concerned because my mother is 90 years old and has quite a few health problems. The women that drove her were absolutely wonderful. They not only took great care of her, they kept me updated for the whole trip. You have 2 wonderful employees
– D, McHue
Both guys were really great. I don’t remember the driver’s name, but he was very friendly. Michael, who assisted my aunt made us relaxed and knew she was in good hands.
– T. Hart
Very professional crew, timely, kept me updated on arrival time. Took good care of my mom.
– K. Kirkbride
Nurse Keene was kind, caring and professional. They took great care of my dad and called me several times throughout the trip to keep me updated. When they arrived they safely transferred him to his waiting rented hospital bed! I am very grateful for nurse cane and the driver who is super friendly as well Manuel DeJesus! Thanks again for having such a wonderful service and such great and dedicated staff!!
– K. Nowak
Tom and Jonathan were outstanding. They took excellent care of my dad. Even got him the turkey dinner he wanted. How they found it I don’t know since we’re on Covid lockdown with the restaurants.
– K. Young
From the moment they answered the phone the experience was great! I was so worried about my family member that needed to get from Florida to Michigan. Due to covid no family member could ride with them, but they kept in contact and gave a sense of security during transport. I cannot recommend this company enough, or thank them enough for how well they took care of my family member. Thanks to ACC MEDLINK this stressful situation became much easier on every one involved.
– C. Jones
Very courteousness crew. Thank you for transporting my mom.
– J. Sneed
They were professional and personable. They were caring and concerned about the wellbeing of my grandmother. I was bet pleased with thier service and would recommend them to others.
– K. Cornelius
Shout out to ACC Medlink! Thank you! from the bottom of our hearts for delivering both my parents to their new home in NC. We could not have done it without you! The team (2 drivers and a nurse) were incredible. They were on time and took care of all the details with extreme professionalism. My husband and I followed in our car and found comfort in knowing that my parents were safe and cared for. Above and Beyond service during these challenging times – from beginning to end. Would highly recommend to anyone and use again if our need arises. THANK YOU!
– P. Wynkoop
I needed my mom, 91y/o,brought from Tennessee to Illinois. She was in a fragile state and declining. She had been visiting my brother when she fell ill and needed to return to me, her primary caregiver,daughter,and nurse. Our flight earlier in the week had to be cancelled due to covid19. This service went flawlessly and mom arrived safe and sound. Thank you for this valuable service.
– B. Weaver
Both crew members were incredibly kind and professional. We could not have been more impressed with the van and personal service from the first phone call to the end of the journey, Thank you for everything!!
– R. Smith
Thank you all for taking care of my husband on his last journey. I know an extra amount of care had to be given to him under the circumstances and I am very grateful. We did not expect this to happen when it did but all the right decisions were made. I know my son Brian probably grew impatient but these circumstances were not usual as you know. I probably should have been the one to accompany my beloved husband but my children thought it would be too much for me to handle. Thank you for dealing with Edward, Jr. so professionally, we thoroughly appreciate it. I would recommend your services very highly.
– R. Bailey
ACC was amazing completely professional, communication was far better than I ever expected. I do not ever give on-line reviews, but I will tell you that these folks know what they are doing, and I would not hesitate to recommend them wholeheartedly. I would give 10 stars if I could.
– K. Considine
I chose ACC for my mother’s non-emergency medical transfer from Virginia to Alabama. The crew was courteous, prompt, and instituted additional safety measures and precautions to abide by COVID-19 countermeasures. The vehicle was clean and comfortable for the twelve-hour drive and my mother arrived at her destination on schedule and COVID-free. The service was very reasonably priced and I will definitely recommend ACC in the future. You won’t be disappointed!
– J. Glenn
The crew truly took their care of me and my husband professionally. They were my only means of getting me home from Cincinnati hospital to our home outside of Dallas. A 19 hour straight trip. Without this crew and two more days I would have been stuck in mess of COVID-19 and in a nursing home or DEAD. They saved my life. ACC is a service few know about and should. The social workers and patient advocates in hospital should be bound to inform. Shame on you U of Cincinnati Hospital. You failed your responsibility to the patient.
– J. Freeland
The crew could not have been more helpful, courteous, personable, and efficient! They made what could have been an
ordeal into a pleasant experience! I would recommend your service, and in particular, this crew, to anyone who needs
medical transportation. I cannot thank them enough for everything they did for me and my father, a soon-to-be
96-year-old WWII veteran. Highest marks all around!
– H. Mollo
My dad was being transported from a Florida nursing home to Chicago home during the Coronavirus lockdown so we were already nervous about the transfer. When I met my dad in the parking lot to wave at him Joel and Donnie greeted me with a smile! They let dad know I was outside to greet him. Jan was such a sweetheart, she took the time to chat with me about dad’s journey. Great customer service and awesome transportation!! I highly recommend!!!
– J. Lucotti
Our expectations were exceeded by far. Our patient was treated with care and respect. They kept us apprised of the travel and arrival time. We would definitely recommend ACC Medlink to anyone needing this service.
– C. Bantz
The crew arrived at least a half hour before the designated departure time to handle paperwork and to load the wheelchair and my mother’s other personal items. They were efficient, helpful and courteous. They had my mother on board fifteen minutes before the scheduled departure time. I was able to spend some time with my mother for the first time in weeks since the COVID-19 visitation restrictions were in place at nursing homes. My mother was safely in her new assisted living home early the next morning after a 900 mile trip.
– R. Mitarotonda
This was a great experience. We, my husband (the patient) and myself and our 24 pound dog were comfortable for the entire 11 hour trip. The crew was courteous, considerate and watchful of our physical needs. We are so grateful to be home and we are here because AAA MedLink brought us home.
– D. Standord
Very accommodating and polite. Making sure we were comfortable and feeling safe.
– R. Campbell
This team of guys was incredible. They were on time. They took care of all the details. They made sure we understood that this was our trip and that safety and comfort was their utmost concern. They said to just let them know and we could stop anytime. They offered to allow us to select the location of food stops. They allowed us to wait so my dad could have soup before we got back on the road again. ( it would be too hard to eat soup while riding). They called the facility an hour before our destination to confirm that they were ready for our arrival. Every single detail was considered and cared for. Thanks to all for a smooth trip.
– V. Hamluk
From the first phone call to request a quote up until I arrived at the rehab center, everyone at Medlink was extremely professional, caring, and made the transition very easy for me. Debbie the driver and Owen the nurse were pleasant, courteous, and went out of their way to make me comfortable. The 5-Hour trip was easy and I have no complaints at all. I would highly recommend their service to anyone needing Medical Transport.
– A. Wulkan
I was very pleased working with the transport coordinators. Very smooth process.
– K. Baranyai
The crew that transported my 94 year old mother did an above and beyond great job!! She arrived after a 20 hour transport in good spirits and healthy! Her medications were administered, comfort measures were provided and great personalities made this long ride from Florida to Kansas a breeze for her.
– K. Fife
Our 11 hour ride from the acute care rehabilitation hospital through Ozark mountains in Northwest Arkansas to our son’s home in northern Illinois was smooth as glass. My husband had surgery for a brain tumor, and developed a stroke and was paralyzed on one side. We needed to be closer to a specialized cancer treatment center and had to make arrangements with less than 48 hours preparation. The ACC MedLink scheduler was courteous & efficient in managing records & all the details for medical transfer of care. The crew took great care of my husband, who has multiple problems needing a catheter & feeding tube, & made sure he was repositioned every 2 hours on a comfortable 8 inch padded foam mattress, and attended to our comfort the entire way. I was able to accompany my husband in the spacious van (had plenty of room to lay down to rest), and felt completely secure with this very compassionate and professional team who took good care of us the entire way from door to door. It was as such a relief and lifted a huge burden from my shoulders to have them do this transport. Hope I never need them again, but if I did, I know that I’d have excellent care.
– C. Perenchio
I was so pleased you guys put up with me for a whole month before I got the date booked and I was very happy with the arrangement and you guys keep me posted. I would highly recommend you guys to anyone. Every time I called everybody was so nice on the phone to me thank you again.
– L. Hesse
ACC Medlink was extremely helpful in coordinating transportation for my mother-in-law to be relocated from Tennessee to Florida. The team of drivers and medic were pleasant, prompt, and professional. They treated my mother-in-law with dignity and respect. Thank you for attending to her needs and getting her safely to us!
– S. Atkins
ACC Medlink was the best part of a horrible situation we were dealing with with my mother. ACC Medlink offered a beacon of hope and they safely transported my mother from a horrible nursing facility in Atlanta to a nice place in Florida. I can’t thank them enough for all the help and compassion they offered during this hard time.
– F. Taylor
The only reason I am not recommending a particular crew member is that they were all outstanding!
– A. De Lorenzo
The entire ACC Medlink team made transporting my grandmother the five hours from North Carolina to Virginia so easy. I was worried my grandmother would be uncomfortable for the long drive, but she ended up having a blast with Michael, Desmond, and Tim. I would definitely recommend them for any transport needs!
– J. Neustadt
Communication and punctuality was top notch. Very patient with our family re- arranging details. Very easy to reach. Would definitely recommend to others.
– C. Brigman
These three crew members far exceeded our expectations! They were humorous, professional, responsive, caring and kind to my mother! Couldn’t have gone any better! Very grateful!
– G. Baker
Your company took my brother from Boca Raton FL to Potomac MD and were terrific, caring and compassionate. I would ONLY recommend your company for medical transport.
– S. Lax
They make our trip painless. So very considerate and professional.
– M. Park
Kudos to whole team! Thank you for your service in a time when things were stressful. You all made move seamless for our dad.
– D. Brown
ACC Medlink moved my mother from Littlerock Arkansas to Huntsville Alabama in December 2019. From the first phone call to Medlink, Shannon assured me through the process, provided a prompt quote, and hard date for transport. My mother’s ground crew of Jan Z, Jim P, and Roberto M were beyond my expectations! This crew was exceptionally professional and genuinely friendly, and all three were completely focused on my Mother’s care, safety, and comfort. I highly recommend ACC Medlink and will use them in the future should the need arise.
– E. Lawrence
Gear service oriented company from the moment of the first contact call until final delivery. I highly recommend this group for consideration if a difficult transport is necessary regarding your family or loved ones.
– R. Cannon
This was a very smooth and stress free overnight trip from Florida to Michigan. The staff were very sensitive and friendly with my 91 year old mother. Everything was very well coordinated and we appreciated how much effort was made to keep in touch with us before the move to ensure that everything was in place. The team arrived as planned at both ends of the trip. We can sincerely recommend your company and will do so without reserve! Happy new year to the whole team at ACC Medlink!
– J. Ellis
I would definitely recommend your services to others. The quality of services was beyond what I expected it was exceptional.
– S. Sanchez
Great crew who went above and beyond to keep my father comfortable and happy. Thank you!
– J. Veldof
(Trip Dec 10 – Dec 11, 2019) My sister had been in the hospital and rehab for 6 weeks in Florida due to a fall and we needed to bring her home to Maryland. She has advanced COPD and needed continuous oxygen. We looked up some medical transport companies and picked ACC Medlink due to the good reviews that we read. Starting with Jessica in the home office who was so helpful and patient with our needs. The drivers Debbie and Kaz were very friendly and professional and made us feel very comfortable. They were very good drivers and discussed with us where to stop for food and took the time to talk with us during the trip. The nurse Carole was very professional and compassionate and took very good care of my sister. She shared good advice regarding some issues my sister was experiencing. It was a 17 hour trip, but they made it as easy and enjoyable as possible. I would highly recommend ACC Medlink to anyone needing a professional medical transport. Thank you all once again! Keep up the good work!
– V. Meissner
I can’t say enough good things about our experience with everyone from Shannon who took my initial call to accounting who called for follow up.
– J. Ellis
Justin was very professional and extremely kind. We communicated numerous times via text and calls during the 19 hour trip. He provided clinical care information as well as personal observations. I felt a great sense of relief knowing that she was with someone who was giving her the compassion she needed during this difficult time. I shared photos of her when she was well and he commented that he knew she was a sweet, lively spirit. His demeanor was much appreciated and when I spoke with her towards the end of the trip I knew that she felt very cared for.
– A. Allen
I never have had an experience like this before. The crew exceeded my expectations. They were excellent. Jan is a warm, caring nurse. She got all the information and the medications needed. Very professional. The two drivers were kind, caring and friendly too.
– L. Carter
It was a 23 hour trip, but the crew and vehicle made it pass by quickly. The crew was attentive courteous, and very helpful. Would use this service again.
– E. Knight
ACC Medlink’s interstate transport service was ideal for our need to transport our mother who suffers from dementia from the memory care facility in which she was living in Brookfield, Connecticut to the memory care unit of a facility nearby where we live in Fort Myers, Florida. The company headquarters happens to be located in Punta Gorda, Florida so we were able to visit and see the transport vans and meet some of the staff. That was helpful in giving us a strong feeling of confidence in the company and helped us feel that our mother would be well cared for. Everything went as planned. We and the facilities were called to reconfirm all details and the medical person riding with our mother and tending to her comfort and physical needs kept in contact with us via texting during the 24 hour trip. We highly recommend ACC Medlink’s patient land transport services.
– J. Kinnear
From the first phone call, the staff at ACC Medlink was helpful, knowledgeable and compassionate. Their follow up and communication during our situation was spot on and their entire staff (office and vehicle transport) enabled us to make it through a tough situation with ease. I highly recommend their services, as they coordinated all of the intricacies of a medical transport with all of the facilities. Great job ACC Medlink and thank you!
– A. Gaudet
This company helped me through the arduous task of transferring my Mom from NC to Florida. I cannot fully express my gratitude in words. Highly recommend.
– C. Wrenn
Both drivers and the nurse provided professional care and met the needs of my family. Thank y’all
– C. Jeffery
My mother was in an extremely bad medical situation in a hospital in Rochester NY. Her life was in danger and she was rapidly fading. We knew we had to get our mother home and to quality medical care post much haste. It was a very stressful time for my wife and myself. ACC came to our rescue and expertly transported the patient and two passengers nearly 1700 miles home. The crew’s compassionate and experienced hand really defused the situation and expediently delivered us to the facility in Lubbock where my mother received expert medical attention. We cannot thank you enough, Russell, Patrick, and Patsy for your determined and exceptional effort to remedy our situation. And to top it all off, mother is improving. Would I use ACC again? ABSOLUTELY!
– D. Findley
This was the last minute trip and they were ready and available for transport! Great job thank you
– Y. Murphy
I was stressed getting my dad home from Florida to New York but ACC Medlink made it as stress-less as possible. Wonderful staff!
– M. Fabozzi
The whole transport for mom from Georgia to New Jersey was awesome. The whole crew did a fantastic job from pick up to arrival at moms new location in New Jersey. Myself and family want to thank you for the professionalism and communication that was provided throughout the trip!
– P. Stookey
Your company is a model in customer service, punctuality, well-trained staff, and excellence. Your transport of my dad from South Bend, IN to Lake of the Ozarks, MO exceeded all expectations. Thank you!!
– C. Cisar
Families face very difficult circumstances when they need to transport an elderly member of the family a long distance. We recently faced that situation and we count our blessings that we located ACC Medlink to provide us such a service. The quality of all phases of the trip was absolutely superior and beyond our expectations. Kudos to Maria in the home office, to the driver Bruce, and the RN Carol who took excellent and compassionate care of my mother throughout a long trip. I would recommend ACC Medlink without reservation to anyone looking for a similar need. I guarantee that you will not be disappointed with the level of service and compassion that you receive.
– W. Riesen
Just awesome, compassionate care, quality too! A service with outstanding care of my Dad, Mom, and I. Our needs came first – no matter what!
– D. Clark
The entire experience from initial contact over the web to the phone calls, pick up to drop off was EXCELLENT!! The entire operation is professional, courteous and personable. I couldn’t believe how great they handled both my dad who went from Florida to NJ with a TBI to my mom who traveled with him. The transition to the nursing staff at the facility receiving my dad was so amazing and they made sure dad was in great care before leaving. I love this company and will use them again and ask for the same crew for his return trip home.
– T. Helmstetter
We had to transport my father from Florida to Ohio. The travel coordinators were excellent from my first call and throughout the process and transport.
The crew took exceptional care of my father and brought him to us safely and on time. The transport ambulance was first class and provided excellent comfort. The crew made sure everything was working and ok with my father before they left. The price was well below other transport ambulance services.
– D. Wing
The scheduling process and communication was fantastic. The crew was kind and professional and made the trip very enjoyable for my Father. I would highly recommend ACC Medlink to anyone who needs medical transportation.
– D. Neesham
From start to finish your management , staff and crew were so helpful during my very stressful days of planning to bring my sister such a long distance ( Rhode Island to Tennessee).
– S. Bradley
From the first phone call to the end of the trip this company was outstanding. Each call I made was answered promptly, employee was able to answer my questions, emails with follow up information were sent before I hung up the phone. The process was smooth and seamless from day one. The crew was kind, caring, and friendly. I would highly recommend ACC Medlink to anyone who needs a medical transport.
– G. MacDonald
They were all so helpful and really cared about and for my dad!
– C. Messer
Michael was very social and energetic. He was nice to talk with and was courteous. He was qualified to do his job and was very efficient. He responded well to requests and really seemed to enjoy his job.
Ed and Bruce were excellent drivers. They were friendly and nice to chat with. They always made sure our requests were honored, like where to stop for food.
We would highly recommend this company. The three employees made our long trip comfortable and enjoyable.
– M. Herrmann
The office staff and van crew all did their best to make this tough move for my father (and me) as easy and comfortable as possible. They found the food he wanted along the ride and honored any of our wishes to stop for comfort and food. I appreciated the timely response to my questions. Everyone has been so nice.
– K. Knorr
From start to finish both crew members were incredibly caring, kind, professional and made us all feel safe and comfortable. outstanding experience from start to finish and requested same crew members for the return ride on Monday.
– H. Blumenthal
We needed to plan this transport in a very quick timeframe. I thought for sure that there was going to be a lot of paperwork and possible issues. Instead, this was one of the smoothest and best experiences we’ve had since my Dad got sick. We called, got a quote, and were out the door the very next day! The crew members were professional, extremely nice, and very gentle with my Dad. Not only were they kind to my Dad, but they were kind to my Mom and I throughout the whole ride. They made 20 hours fly by with ease! We can’t thank you enough!
– M. Grocholski
Thank you for transporting my mother home. Good job
– K. Colson
From the first call with Taylor to the destination, communication from ACC was fantastic. Taylor answered all of my questions and Chris was in communication with me in regards to the health status of my uncle the entire time. Everyone was caring and expectations were clear. I would recommend ACC.
– J. Kroening
Your staff is Wonderful. Everyone is a twelve.
– J. Manzo
Great drivers ! Great nurse! Great office and organizer!
– P. Norton
ACC Medlink made this difficult transportation of my mother, an Alzheimer patient, smooth and seamless. They were highly professional from the beginning right through to the actual destination some 300 miles away. They were prompt with their price quote and then followed up a few days later. Everything was explained to me at each phase of the process. The crew arrived right on time and delivered my mother in good spirits. Thank you to all involved.
– R. Boyd
Good experience all around from my first phone call to the actual transport.
The crew was very good and made the trip very easy for us.
– S. Valdes
ACC Medlink transported my 91 yo mother and me from Chicago to San Luis Obispo CA (2000+ miles). They were on time to pick us up and on time for delivery 36 hours later. The two drivers drove straight through with stops as needed only for food, fuel, and facilities. The third crew member, the caregiver, was very capable, professional, and kind to my mother. The van was easily large enough for all 5 of us to travel comfortably (the beds have very comfortable mattresses, too). Along with the office staff, EVERYONE at ACC Medlink was very helpful, friendly, competent, and accommodating. Everyone says it, but this company truly does put the customer first. I am so impressed by them I am considering switching from OTR truck driving to driving for them!
– D. Nichols
On short notice ACC Medlink put together all details for a 1200 mile trip from AZ to WA. It happened without any flaws. It was wonderful working with such professionals (admin and transport crew) when we were frazzled and searching for an answer as to how to quickly transport elderly parents to their home state. I was very impressed!
– S. Coons
They were great. Arrived on time. Accommodated need for restroom stops. Pleasant and professional. Wonderful experience in a stressful situation. I would recommend without hesitation.
– C. McClenon
ACC Medlink transported my father from Alabama to Massachusetts a 20 hour ride. We were worried about his confusion and the difficulty of the trip given his mental state. My fears were immediately extinguished upon meeting the crew when they arrived at the skilled nursing facility. They were all incredibly kind, professional, upbeat, and caring. The lead crew member kept us up to date on my father’s condition during the trip. We never worried once about his transport after they left. Thank you for the support during this difficult time. I hope we never need the services again, but if so, we will certainly call ACC Medlink first.
– J. Dantzler
I was so impressed with the ease of booking transportation for my parents. I had many questions and all were answered. The contract was easy to complete and my parents arrived safely and happily even though it was a 16 hour drive. They couldn’t stop talking about how organized the ride was and how kind everyone was. I would highly recommend this company to anyone!
– E. Tanzy
The entire experience was exceptional. We needed a long distance medical transport unexpectedly and were trying to coordinate between a hospital discharge in one state and a transport to skilled nursing in another. Not only did they accommodate our needs, they helped through a tricky timing process. The crew was wonderful!!! I called multiple times during my mom’s transport and they gave me updates that she was doing well and let me speak with her, along with them stopping for whatever she needed along a 9 hour drive. When we called another similar provider, we were quoted DOUBLE the price. This was an excellent, excellent experience all the way around.
– K. Yaw
The ACC Medlink medic was friendly and patient with my mother of 87 years. They were careful moving her and when she reached her destination, my sister was there to meet them and also raved about the wonderful service. I would whole-heartedly recommend ACC Medlink. The entire experience was smooth and easy and I can’t stress how wonderfully they treated my mother.
– L. Dorner
The professionalism, efficiency and general courtesy of everyone involved was outstanding. We are very grateful for all the assistance and highly recommend ACC Medlink.
– J. Peters
From the website through the administrative process, the pricing, the team of service providers, the trip and the compassionate care . . . All aspects were excellent. Our family is so thankful that we chose ACCMedilink.
– C. Seklii
This team drove us from Florida to Wisconsin they made a not good situation great. They helped us through sorrow and tears. I can’t say enough amazing things about the team we had. The love and support they showed us was priceless
– The Kadlec Family
I could have not have picked a better service on time, Professional,Courteous, and were very help to my mothers needs. I was concerned about how my Mom
would be on a 13 hour trip, but it turned out to be a very positive experience in
difficult situation. I could not Thank the crew enough and will recommend them to anyone who is in need of Long distance Medical transport .Again Thank you Med link and Crew
– M. Fitzgerald
This service is above what I was expecting from making arrangements, communication of location, arrival and drop off. Pluss the very skilled driver and nurse.
My mom was very happy and had a great journey
My hats off to you and I appreciate how you treated my mom, which is the most important part of this service. Great Job and thanks again.
– W. Cornelius
I have nothing but positive feedback for ACC -everyone I spoke to on the phone was so caring if was as if one of their own family members was in need of their service-I am so pleased that I chose ACC -they were punctual, professional and so thoughtful and caring-thank you ACC for providing my sister a safe journey from Maine to her new home in New Jersey-we could not have done it without your service.
– E. Keating
Outstanding! Kentucky to St. Louis. The Nurse and crew members were simply amazing. Professional, experienced, kind and compassionate. Bedside to bedside, impeccable care.
– L. Campoy
I can’t find all the words to describe how professional and kind the transport crew was to me and my son on our trip from Pensacola to Houston. It was very clear that we were their top priority all the way.
– R. Johnstone
Long 10 hour trip bringing my mother 550 miles to live near me in Fort Myers, FL. The crew made my mom comfortable with great care. They even stopped along the way to get her some chocolate candy. I recommend ACC Medlink highly.
– C. Carter
The quality in all respects was excellent!!! I would recommend their quality to anyone that I meet. Thank you again for the kindness and concern given to my wife and myself!!!
– F. Spencer
Your transport team of Wes and Jonathan was fantastic. They arrived early, with a “no rush- at your service” demeanor. (You all are NOT from New Jersey, no doubt about it!!!!!) Professional and friendly, courteous and thorough. Handled every detail, made us feel well taken care of. Got us there in great time, safely and completely.
Office team called me to tell me the check had been received, as well as sending the emailed invoice Paid in Full.
You have a great thing going- keep up the good work!!!!
– N. Gross
Exceptional service from the moment ACC Medlink first answered the phone. Needed transport for a 10 hour, 600 mile trip home after a life-threatening emergency and month-long medical stay while on vacation.
ACC Medlink delivered five star care for my mother, and me, too, while making her travel arrangements and the trip. Professional, compassionate, responsive personnel; comfortable memory foam bed for my mother, Mercedes Sprinter vehicle with real suspension, oxygen, meals, an outstanding nurse and two professional drivers. All provided at a fair price.
Within 24 hours of my initial request, this company had staffed a team, coordinated the transfer with both the sending and receiving facilities, completed a contract and processed payment, and arrived to pick up my mother. All of this, completed on New Year’s Eve, while travel occurred on New Year’s Day!
I would not hesitate to call ACC Medlink again, if needed. I recommend this service highly, they were an ideal solution to a desperate need.
– M. DORSEY
The trip was easy on Dad and we are so grateful to have him home with us. He thought the trip was ‘top notch’ and we did too. Thank you for treating Dad with respect and doing such a great job of moving him. We couldn’t have asked for anything better.
– G. Chambers Yaros
My mother just arrived in Indiana from Colorado. I am so grateful for ACC Medlink. The entire process was oraganized, professional, kind, and courteous. I was also amazed how quickly they were able to pull things together. Not a cheap service, but you get what you pay for and I could not have hoped for this move to have gone any smoother. Thanks a million!
– J. Durfee
The crew arrived early and spent time making my elderly in-laws comfortable. Once on board, they discovered my mother- in- law’s oxygen level was low, so they started her on oxygen and waited until the levels rose. They were very patient and reassuring. The trip was smooth and easy. They frequently checked on my mother-in- law’s comfort and physical condition. My father-in-law had a padded, reclineable captain’s chair and napped part of the way. There was room for their son to ride along as well. Once at the destination, they transferred the pair to their new home and made sure they were comfortable before they left. They were attentive and professional front start to finish. The trip which could have been dangerous and debilitating was instead pleasant and safe. We can’t thank ACC Medlink enough.
– N. Schall
I sat up front with Andrea and she made me feel at easy. She was polite and courteous. Very easy to talk with and made me laugh. Made being a passenger easy especially since I’m not good at being a passenger. She is great at making people comfortable. She really gets to know the people she is transporting.
– M. Auth
I was very impressed by the professionalism of the staff. All questions were answered over the phone in a clear, concise, and polite manner. The paramedic who accompanied my dad on his trip from CA to TN provided me updates on the trip and let me know how my dad was doing. It’s been over two days since my dad arrived in TN and he is still telling me how kind the people were on his trip. He said it was a long trip but the people who helped him were excellent.
– C. Luther
The crew was awesome! More than kind, the nurse “Jane” was so caring each time she attended to my son I was so touched I stepped off the Van and cried tears of Joy that she was part of the crew. The drivers did what they were suppose to do and that was drive. Merry Christmas to all. God Bless!
– A. Sibley
We were thrilled to find your company after Mom suffered a major stroke in FL (where she and Dad reside). We dropped everything in MA and rushed to FL to be by Mom’s side, when we found out there was nothing more medically that they could do for her, there was no way we could leave her in FL without family to be by her side. ACC Medlink was able to transport mom safely back to Massachusetts where she is able to spend her final days. I was able to stay in the ambulance/transport vehicle with her the entire trip home. Thank you for making a horrible situation a little bit easier to handle.
– T. Gearin
The crew arrived right on time to pick up my Mom and then communicated with us while they were in transit. They were professional, kind and caring and made for a very easy trip even though it was a 21 hour drive! I would recommend ACC Medlink to others who need to move loved ones cross-country.
– A. Swann
EVERYTHING was exceptional — ease of making the arrangements, timeliness, communication, price, quality, comfort, etc. — everyone we dealt with gets an A+ — HIGHLY recommend ACC Medlink
– G. Benson
Your service was amazing. Everyone I spoke with at the office had complete information regaring my case, was very helpful, courteous and responsive. Angel and Paul, the paramedics were kind and charming and so incredibly helpful. Angel in particular was able to charm my 96 year old mother as she became anxious during the ride. Paul did all the driving, helped Angel when my mom needed help and was charming throughout. I would highly recommend your firm and your service on the basis of my experience. Thank you for making a tough thing easy!
– I. Niemeier
All the coordinators were very helpful and got answers quickly; the transport crew showed up on time and made me feel very good about my mother’s care. She arrived relaxed and happy after the long trip, so we were quite pleased.
– R. Robinson
At ACC Medlink, we are continuously improving our processes to ensure the best care for our customers.