Very satisfied with the staff and service provided. The van itself was very bumpy, though. The nurse was amazing! Arrived ahead of schedule and my family was kept updated. Highly recommend your transport service.
- Marlene Russell
She was very good at keeping me informed about the patient travels. Let me talk to him and sent photo of him on his journey. Very understanding.
- Tina Russell
Thanks to ACC Med Link for your help in coordinating transport for my mother from Missouri to Wisconsin. I am her daughter and also rode along as a passenger. The phone coordinators were always very helpful and quick with answers, including Evelyn, Maria and Curtis. Our driver crew and nurse DeAngelo were very helpful, courteous and prompt. Our only wish is that the van was a little warmer. The temperatures were unexpectedly cold on the overnight trip, dipping down to 10 degrees and the van heating didn't seem able to keep up. Overall it was a very good experience and we're happy for the service provided getting mom back home!
- Kristin Cunningham
Wonderful crew, helpful, nice, courteous and respectful. They made our trip a pleasant one!
- Doris Eaton
Very grateful for this service! When thinking about moving my mom from Houston to Oklahoma I was very stressed about how to get her there safely and with least amount of discomfort for her. Extremely impressed by staff in all aspects. Nicky, the coordinator was awesome and made the process really easy. Thank you all so much!!
- Brandee Retherford
Julie was awesome and kept me update all the way on the trip.
- Peter Freix
Thank you for your help in this very stressful situation
- Catherine Morauw
I appreciated the call from the Team Lead the night before. Just to connect, tie-off on any questions, etc. That was very helpful, and it made the morning pick-up go smooth.
- Jason Baker
ACC was fantastic from the first call to the dropoff of my loved one. All staff was courtesy and professional. I would definitely use them again.
- Raymond Overton
Great care. Easy to work with and very accommodating. Would highly recommend! Thank you!
- Mandy Woods
I was so happy to have found you. It was a great undertaking to find safe transportation for my mother to move from Michigan to North Carolina. With her being immobile, there was no possibility of her flying or even being wheelchair capable. I was at a loss for solutions and searching frantically when I found ACC Medlink online late one night. I read many, many reviews and the responses really made me feel like I had found the solution after so long. We were short for time of her desired move date and I did all that I could to arrange private transportation, but ACC Medlink had everything she needed to travel safely. My brother accompanied her on the journey and they both were made as comfortable as possible. Julie and the team were friendly, helpful, engaging and funny. If traveling by traditional vehicle or airplane is not a practical possibility because of mobility, severe health or mental wellness reasons, I wholeheartedly recommend ACC Medlink for safe, superior, caring transport of your loved one to their new place! It just gives you peace of mind and ensures they will have the caring support they need every step of the way. Remembering what my mom means to me and what she has done for me in my lifetime made this the only secure way for her to travel. I am glad she agreed, and I am glad we chose ACC Medlink!
- Adrienne Ijioma
The crew was outstanding from the time they picked my daughter up at the hospital in Florida, and for the entire 19 hour drive to my house in Illinois. Nurse Julie communicated with me the entire trip, during daylight hours, to assure me my daughter was doing fine. That was a great comfort, as I could not travel with her. I needed to arrive home ahead of her to get everything set up for her arrival. They were on time, courteous and took excellent care of my daughter. You can�t ask for anything more than that.
- Kathy Bowers
The staff were wonderful, kind and courteous. The transport was comfortable and prompt. Wish our case manager at the hospital had known about this option - so glad I googled and found. ACC is now on her call list. Highly recommend!
- Anne Moorman
This crew of 3 were OUTSTANDING and worked so well together as a compassionate and caring team!
- Melinda Murphy
These wonderful people brought my brother, who has dementia and has limited communication ability and uses a wheelchair, from Florida to New Jersey. He arrived safe and happy. I will always be grateful to them for taking such good care of him. I would never have been able to transport him without them. He is now in a Veterans Home 15 minutes from my home. Latisha even made sure his bed was sanitized before they transferred him. My brother has quite a bit of leg pain. They transferred him from stretcher to bed so fast it was painless. Thanks to these folks my brother can now spend his final time with family. I consider what they did a great blessing!!
- Joanne Modoski
I�m not mentioning any one person because the whole crew was awesome. They got my sister in law to her nephews house without issue. She said they were great to her and she had a good trip.
- Kathy Massey
Thank you to the crew and Ms. Lindsey that helped me thru all of this.. you all are awesome! Thank you for helping me get my baby home.
- Chanedia Henderson
I don't know these angels' names; but from start to finish, everything went smoothly! They communicated with the assisted living facility my father was going to before the transport. They made sure my 90 year old dad locked up his house and got his keys. My dad was very comfortable. He slept most of the way. (from NC to MD) Plus, they gave him something to eat. I was given periodic updates, which lowered my anxiety! He arrived at the facility safe and sound! I would recommend ACC Medlink for your transport needs! 🙂
- Charlene Hawkins
This was a difficult time for both my son and myself. My crew made it such a pleasurable experience for both of us. Many thanks to every one responsible for our trip.
- Mary Schefter
Crew was great picking my mom up in Ohio with my wife to see her off. Kept us informed and I was able to meet her when she arrived in South Carolina. I don�t think this move could of went any better. Thanks, Dave
- Dave Ernst
Your service transferred my elderly mother from Roanoke Virginia to Bradenton Florida. The coordinators were on top of everything including contacting the facilities in both locations. My mom who originally was reluctant to make the trip arrived in Florida laughing and joking with the crew. I believe this experience will help her adapt to her new assisted living facility a lot more easily. Thank you so much for this service!
- Janine Haley
I am so thankful. The drivers and the medical person were great throughout
- Jeff Mitchell
The team was incredible professional and efficient. Every aspect was easy and smooth. They took great care of my Mom and attended to her every need. As the passenger I was very comfortable on the ride and enjoyed chatting with the team. Had a great nights sleep crossing Texas. Highly recommend!
- Siri Lalime
They were great I couldn't ask for a better crew. Regina was awesome and I don't remember the other names of the drivers, but they made the trip wonderful
- Tammy Malawey
ACC Medlink was an incredible company to work with from the time I inquired about their services to the delivery of my parents from Oklahoma to Ohio. Curtis in the call center reassured me and made me comfortable with the safe transportation of my parents and was available to answer any questions that I had. The three Medlink members that transported my parents kept me informed with a photo before they began their drive, throughout the drive and were very helpful, courteous and mindful of the ill health that my father was in. The expense of this trip for my parents from Oklahoma to Ohio was worth it to have my parents back home in Ohio with family. Unfortunately, my father passed away three weeks from the day he arrived in Ohio. We were all blessed to have him for those three weeks, and we could not have been more appreciative of the team and how timely you were in getting my parents' home. Thank you, thank you, thank you. You are all a team of amazing angels.
- Ann Talip
Q and the entire crew did an excellent job. They were courteous, professional, and attentive to the needs of my dad and me. As this was a long overnight trip, the crew took frequent breaks and always asked if we needed anything.
- Curtis Key
Although the transport time was a few hours after expected, the overall experience was great. A bit nerve wracking transporting a family member from Florida to New York. From the moment we met the crew they were wonderful. They were kind, supportive and assured us he would be ok. It wound up being a very long ride as the delay put them right in the heart of NYC traffic. They were in contact with us and kept us updated. Regina answered our texts and assured us all was ok. We appreciate the professionalism and care my dad received on this toad trip! We were relieved to see them pull into the facility and grateful for the safe trip for all. Thank you for providing this service and allowing for us to feel confident in the trip experience.
- Lisa Costa
Acc Medlink has transported 3 or 4 patients for us and they are superb. Their coordination of the travel, care during travel and follow up are excellent.
- Mary Siegel
The crew was very professional and extremely accommodating, would use this service again , highly recommend. Thank you
- Teresa Mccrackin
Q had a manor about him that instilled trust and confidence . We relaxed and entrusted our care to him. The drivers were outstanding in keeping. A steady pace and getting us to our destination on time.
- James McClelland
ACC Medlink provided the absolute finest service in transporting my elderly brother from Michigan to West Virginia. Barely 48 hours after my initial call, the transport team was on the road. The crew telephoned just minutes after their departure and let me speak with my brother. This was tremendously reassuring. The crew maintained regular contract throughout the trip and even texted a photo of the one traffic jam they encountered. I cannot overstate the professionalism of everyone at ACC Medlink, from the staff members I spoke with in arranging the trip to the crew members who actually made the trip. Absolutely first-rate!!
- Martha Thrush
The entire crew was great. Caring, concerned, helpful and respectful. Not only did they take excellent care of my mom, they made sure I was doing ok as I was following behind in my car.
- Melanie Tatasciore
Kristen was calm, caring, and knowledgeable. She was professional and a well-trained nurse. I felt comfortable knowing that my dad was in good hands during his transport. We are all very appreciative of the care she provided and would recommend medlink and Kristen to anyone.
- Jennifer Bristol
ACC Medlink was exactly what our family needed in a time of critical care! Their website is very detailed and staff was extremely knowledgeable and easy to communicate with when making arrangements. They had all paperwork and contracts signed with us so no time was wasted, and the crew identified themselves ahead of transport and kept in touch with us regularly over the 20 hour drive. They provided meals, kept the patient in mind, provided him with some of his favorite snacks along the way. They kept in touch with us about comfort, medication, and kept us informed how everyone was doing. The service was bedside to bedside and they stayed until everything was settled and handoff to the family was complete. We thank the whole crew, and highly recommend to anyone needing this type of service.
- Jennifer Bloch
Thank you. My sister had nothing but good to say about her travel that day.
- Michelle Stanley
From the first call we placed to the time our patient was delivered, we had an incredible experience with ACC. Everyone was friendly, attentive, punctual, flexible with our shifting schedule, and accommodating of every need and request we made. Thank you for everything!
- Scott Towler
All crew members were fantastic. Very friendly and very professional. Not only on time, they were a little early and took the initiative to pack up my mother's personal belongings before I arrived. The trip was on schedule per original estimate. My father was a passenger to keep my mother company and also because he could sleep during the trip (he's 87). Unfortunately, my father had an episode of confusion and was adamant about getting himself and my mother out of the vehicle. Sandra and the crew attempted to calm him down and explain the situation and then called me for support. They were apologetic that they needed to call me. My opinion on the other hand was that they went above and beyond trying to deal with it. They could have very easily requested that I take him from the vehicle, etc. However, they dealt with the situation professionally and very effectively. My father eventually calmed down and was "OK". I was so happy we had Sandra and the crew. They were the absolute best! Thank you!
- Glen Nonemaker
Hilda, Rich, and Manuel made an awesome team. Hilda, my husbands nurse was caring and attentive during the entire 15 hour trip. Every request was met by an immediate response; she went out of her way to make sure my husband was comfortable and all his needs were met. Hilda competently took care of our dinner orders and all restroom stops. Rich and Manuel were equally helpful at all times. They were both excellent drivers. My husband and I felt safe, comfortable and excellently taken care of during the entire trip. I highly recommend these professionals and ACC Medlink services..
- Suzanne Price
Polite courteous professional team
- Americo Loureiro
We had to medically transport my Mom from NY to PA. It was expensive, but it was such a relief to know that she would be transported safely and comfortably
- Michele Drake
Julie took good care of my mother and I appreciated her compassion. Edwin helped with mom at the start too, but later was rigidly attached to the GPS. Maybe the drivers were just following company policy. If so, please change your policy and teach your drivers how to read a map.
- Maria Battista
Anyone needing ground medical transport service for a loved one should definitely consider using your services. The staffers assigned to my mom were professional, patient and kind. I felt sincere appreciation for their work. Mom had a stroke and needed to come to my home state almost nine hundred miles, something I didn't think I could do solo. But ACC Medlink turned out to be the right partner to work with and I am grateful for their awesome customer service via phone and during transport thank again Chris, Mike and Linda. Mom says hello and to please enjoy the music.
- Delese T
The crew was very caring and nice to my mom. She called and said they took care of her for her 6 hour drive from SC to VA. They kept me informed of there of there schedule. I met them at the hospital and my mom gave the thumbs ups that she was ok. Excellent service.
- katrina Battle
The crew was great - they kept me informed of their progress every step of the way. They picked up my mom in Tennessee and moved her all the way to Virginia. Julie sent me a picture of my mom sitting up and singing as they motored along. I highly recommend ACC Medlink for anyone needing a professional medical transportation team.
- Rich Johnson
Your company allowed for our family to have peace of mind for the transporting of our family member safely from one state to another. The transport team was professional and kept us informed for any changes that occurred along the way. What a huge relief it was to know our mom was being cared for by professionals.
- Doris Romi
The crew work very hard to make a very hard day easy. They took great care of my Mom!
- Scott Friend
THE RIDE WAS BUMPY AND LONG (APPROX 18 HRS), BUT THE STAFF, JOEY, MO AND TABITHA MADE THE TRIP TOLERABLE. WE COULDN'T HAVE ASKED FOR A BETTER TRANSPORT TEAM! AS NERVOUS AND APPREHENSIVE AS I WAS ABOUT MAKING THE TRIP WITH MY DAD, THEY IMMEDIATELY PUT OUR MINDS AT EASE FROM THE MOMENT WE FIRST MET THEM. THEY WERE ATTENTIVE, SENSITIVE TO OUR NEEDS AND PERSONABLE. IT WAS EVIDENT THAT THEY HAD A GREAT WORKING RELATIONSHIP BETWEEN THE THREE OF THEM, WHICH CARRIED OVER INTO THE LEVEL OF CARE THEY PROVIDED FOR MY DAD AND MYSELF!
- VLYNDI FISHER
ACC Medlink is pricey, but so worth the money. Would you put your loved one in a mobile hospital sprinter van that was cheap? Heck no! Select ACC because they have the best equipment and highly trained personnel. My sister was in rough shape when they drove her from California to Arkansas. It took 26 hours with short stops along the way. Thank you for taking great care of my sister.
- Patricia Leonard
The crew was efficient, professional, respectful and courteous. The route from northern NY state to Pittsburgh, PA was carefully planned for the best, fastest trip. My parents were very comfortable and was well looked after by Eric. I was the third person in our travels and I had a comfortable seat as well. During rest stops, my mom, due to mobility issues, had the use of an onboard bedside commode that was accessible after my dad vacated his seat to use the public restroom. She had privacy and assistance from Eric. I was extremely comforted knowing that she was taken care of with the utmost respect. Considering is was a 9-10 hour trip, they did very well due to the comfort and service of the crew. Lastly, Eric went above and beyond when I contacted him after the trip was completed and they left us at our final destination. I had left a bag under my seat on the van and he did not hesitate to drive back and drop it off. A huge thank you to ACC Medlink and our crew!!
- Rita DeSanno
Thank you transporting my mom safely and quickly.
- Rob Constable
We couldn't be happier with our experience. Everything went smoother than expected and the staff was great to work with. Communication was also great. Thank you so much for the care you gave my mom and Ted (and the cat)
- Susan Hall
In short, The best possible decision. I couldn't be happier with the service provided! For those looking for deeper research. I started my process comparing multiple companies websites, and I decided to go with them as my top choice. I called and Tyler was excellent on the phone and getting me a quote promptly. The price was even a little bit less than I expected. Then came the tough part. Before booking I started to read the Yelp and Google reviews and I started to stress and get cold feet on my top choice. For the first time in my life I checked the Better Business Burroughs and found a F rating. If you are reading this please be aware, these are incorrect ratings. They are absolutely EVERYTHING and more that their website advertises. I made the tough choice of going with my gut. I wanted the very best for my mother and they absolutely delivered. Our Nurse on board Julie was like a angel sent not only to take loving and sincere care of my mother from New York to Virginia but also instantly put my stressed concerned mind at ease. I knew she was in great hands. Her driver team of Tammy and Russell only added to how pleased I was with my choice. A 8:00am discharge from a rehab center to a 5:00pm meeting with Hospice on the receiving end left us very little room for error and they delivered with outstanding punctuality. With discharge bed swap and loading luggage they were on the road by 8:15 am and with 3 updates throughout the trip reached our destination at 4:45pm. This went absolutely perfectly and everyone involved deserves to be commended to the fullest. My brother was along for the ride and he text me twice how great the crew was on this long trip and my mother even in her weak state traveled in comfort thank to the 8" memory foam mattress (one the reasons they were my top choice) please do not stress the bad reviews. This company came through in honesty my family's toughest time. I am forever grateful for what they have done for my mom during this difficult time. Thank you all with all my heart for not just the excellent service but for providing it with caring compassionate hearts.
- Mark Galasso
My husband and I adored our crew members. All three were friendly, courteous, and generous. The only part that could use improvement was the bathroom situation on board the vehicle. It was difficult to use especially with a pet present. Otherwise, wonderful experience!
- Jaclyn Weisz
My mom is almost 90 years and suffers from Cerebral Vascular Demetia. Her symptoms include loss of hearing, vision and balance. Your RN Lynn, the drivers Kris and Kacey did an amazing job of navigating the entire Eastern Seaboard. They treated my mother with courtesy, care and safety as if it was their own mother. Congrats on a major transportation done with excellence!!!
- Lance Vetter
I contracted with ACC to transport my wife 550 miles to our home after she had a serious fall. The office staff was easy to work with in setting up the transport; communication was efficient and punctual. I was kept informed by the vehicle crew regarding their arrival time and the needs required to get my wife down steps and into the van. The driver and medical assistant were professional throughout the trip and kept us informed of their activity via cell phone. Upon arrival at our home, the crew was efficient in getting my wife into the house and comfortable awaiting our getting her situated. I was very impressed with the entire operation and would not hesitate to use ACC again or recommend them to others.
- Mark Reasor
Damin and K our drivers were amazing and took such good care of our travel. We felt safe and comfortable Sandra put my worries at ease with the health issues my mom had on our long trip. Thank you so much for helping my mom onto a place for recovery.. God Bless your business! Im so grateful for you! Kristi
- Kristi Boyd
Julie (nurse) & the two guys were very nice. The office people on the phone were, too. Everyone was very helpful during a very stressful time. We were so happy the team was available on such short notice.
- Teresa Whaley
ACC Medlink provided great service getting my 89 year old, medically fragile mom from a very rural northern California location to the Portland, Oregon area - a 12+ hour drive. My mom had some bad experiences with ambulance transport between hospitals recently before taking this trip and she was quite anxious about it. But thanks to the positioning of the gurney that allowed her to sit up at an angle, and its comfort with a good mattress, support pillows etc, she slept comfortably for much of the journey! She also felt supported by having crew member Kristen watching over her in the back. When my mom woke up 9 hours into the trip, she was able to look out the window and as she has been housebound for quite some time, that was exciting for her. She arrived rested and happy, and both she and I were enormously grateful for that. She arrived at her nursing home on a Sunday morning and there were not many staff there to greet us, but the ACC Medlink crew got her in, helped situate her in her bed, and made sure she was comfy before they left. They helped bring in her belongings and Kristen came back with my mom's missing hearing aid that had dropped out onto the gurney - thank goodness! Thank you to the whole crew!
- Jennifer Mangieri
The entire staff was wonderful and made a stressful situation less stressful. They handled my aunts needs with grace and professionalism. They were a blessing to us and we are ever so thankful!
- Cynthia Hunt
Great experience overall from start to finish. Crew was on time and very competent. Coordinators were easy to work with from booking to scheduling. No issues on the transport. Pricing was a little steep for a short straightforward transport but that was the only blemish on the experience.
- Dan Culhane
Michael was so kind to both of us, but especially to the person being transported. He took such good care of him and made him as comfortable as possible. He was so helpful and made a long trip much easier.
- Patricia Vitikacs
The crew did an excellent job in the worst of conditions. We travelled from Palm Springs CA, to Vero Beach, FL in the midst of a heatwave. They certainly rose to the occasion and got us to our destination safe & sound. Great job! Thank you!
- Craig Workman
The crew was awesome very good at what they do and the nurse chris was very good at his job went above and beyond to make my dad comfortable no complaints at all about the transport team my only complaint about the company is they dropped the ball on communication when it came to getting delayed do to a van breaking down and not letting me know when they where going to transport us luckely I called and they got it figured out and it only delayed us by 6 hours so over all I'm very happy with our experience and would highly recommend them Thanks Rodney
- Rodney Moore
Excellent Service!!! Thank you!
- Richard Guerrero
Although I reads couple of negative reviews they seemed to center around peoples inability to read and understand the contract. My families personnel review is that the staff and crew were outstanding. They couldn't be more helpful and friendly and made our long trip as enjoyable as it could be. The home office staff was very responsive and kept us informed every step of the way. I highly recommend this service if you need to transport a loved one a longer distance.
- Bill Kittle
I am 100% satisfied with the entire process with Medlink
- Dawn Passander
Drivers Damon and Kelon were efficient, courteous, helpful, accommodating, respectful and all around very nice. The Nurse, Linda, was so helpful, friendly, knowledgeable, efficient and understanding of my daughters needs and wants. She did her job so well and made a very long and difficult trip for my daughter and myself as easy and comfortable as possible.
- Lauranna Turner
The Medlink staff from coordinators to the crew had all the answers. They gained my confidence that my mother would be moved to her new home over 500 miles safely. Then they accomplished this by coming through.
- John Hanes
It was a stressful time, a long 20 hour trip, the vehicle is cramped tho adequate, but the caring professionalism of the crew was outstanding! drivers made great time, latisha the cna worked well with my stepdad. I really can't say enough about all of them. thank you for providing this service.
- jodi schubert
I was rather nervous, at first, because the transport team was running late, but once they showed up it was all business. The team was extremely professional, and knew exactly what they needed. They treated my mom and I with courtesy and compassion. I was extremely grateful for the entire group.
- Rob Stone
I was super nervous about the transport. The crew was awesome and they made great time. We traveled 1,100 miles from Dallas Texas to Gillette Wyoming. If I had to have one feedback it would be it needs better suspension. The vehicle was great but it was a rough ride in the back and you could feel every bump in the road. I am extremely grateful for the crew and the speed they got us home.
- Lucus Bennett
I have to admit I thought ACC Medlink would be a leap of faith, bordering on stupidity, selecting from google search, prepaying, and trusting very time sensitive delivery of my mom across 3 states to check into a new A/L facility. I can't believe our good fortune. Expensive, yes, but allowed for friend to accompany my mom and take my mom's cat, cat accessories, wheel chair, walker, and some clothes. The 3 other quotes I received did not allow for passenger accompanying. i freaked out seeing the awful BBB rating after the fact. However from initial contact to drop off, every person was assuring, helpful, and way exceeded expectation. if you are flexible I also noted they offer discounts. I was not as on a strict timetable. Special shout out to Hilda, RN, Rich G, and Richard H who drove and took care of my mom during trip. They were on time, safe drivers, super comforting to my mom who has dementia, took food preference, and extra stops. They offered updates and pictures to me. Not to mention arrived at departure facility on time despite tornados to south a day before. The need for this service is real and I can't imagine pulling this off without ACC Medlink. The unknowns driving my mom who has dementia through Chicago would have been very stressful, not to mention all the paperwork and prep at the new facility having to be done upon her arrival. ACC allowed me to do all that and not have the burden of getting my mom here on top of all that. I highly recommend this team and would use them again. It was a very successful Google search. Thank you.
- Anne Gaffney
Roads father north are horrible, so my mother was a little uncomfortable towards the end of the trip. She is also 94! Landon had his work over the 21 hours of travel adjusting her position. Poor guy didn't sleep at all, I fear. The 3 guys were very personable as well as professional. I would definitely recommend ACC Medlink to anyone facing a long travel needing medical assistance.
- Keryn Shaver
I cannot thank you enough for the excellent trip you helped us make moving my mother to Florida. From the moment we decided on your company, making the reservation and the ultimate kindness of everyone involved, made this a good experience. From those in the office keeping us informed as we went to Jan our transport nurse who texted us and kept us up to date on details and shared stories with us along our route. She took excellent care of my mom and that security went a long way. To our drivers Sean & Manuel, who kept us laughing every moment and would always ask if we needed anything at all. Their calmness and efficiency made us feel safe. My family cannot thank you enough. I would recommend you to anyone who needed your services. Thank you!
- Stephanie Bayler
I appreciated that Tabitha kept in contact with me while they were in route.
- Lynneta Poff
Setting up a long-distance transportation can be very daunting at times, and you really want the best for your patients. This team made it very easy to work with throughout The patient's husband said you only missed one turn off in St. Louis. 🙂
- Kerri Dagen
Transporting a loved one over 400 miles can be worry-some. Entrusting others to care for your loved one on such a long haul for them is concerning. ACC made this journey a dream come true. The team of operators were so caring , genuine and knowledgable. They answered all our needs and then some. The transport team was excellent, on time , professional , caring and informative all the way through. Truly class act. Anyone that wants their loved one transported with dignity and care please use ACC Medlink.
- Carlos Juarez
ACCMedlink transported my sister and her husband, both of whom are disabled and unable to walk, from rural Mississippi to Pennsylvania to an apartment near my home so that I can help care for them. Their compassion and positivity helped my sister and brother-in-law endure a 14-hour trip with entertainment and meals along the way. We cannot thank them enough for their excellent care. Thank you!
- Sylvia Lawley
I could not be more pleased with your service. Absolutely stellar.
- gregg smith
Julie was outstanding taking care of my sister. She was so kind and patient with her. She kept me informed during the trip. When my sister became confused and upset she called me so I could talk with my sister and help calm her. I was very impressed were her professional attitude. From the first moment I spoke with her when she called to introduce herself I knew my sister would be well cared for. I was worried because it was such a long trip and my sister has not only medical concerns but suffers from anxiety. I knew Julie would help keep her calm. And she did! Thank you to all the crew for delivering my sister safely to Tallahassee! You all are the best!
- Theresa Connolly
As I said in a previous email, my mother is not the easiest person to please, but she was happy with the trip. Thanks.
- David Page
After the initial shock of finding the cost of such transport, I understand the reason. The total package is as professional as I could imagine. It was carefree on my part. Not a moment of worry about the patient being transported nearly 900 miles. Top notch!
- Carole Matthews
wonderful crew. My senile and paranoid father was terrified of leaving home and traveling across country to nursing facility. He was sure he would be dumped on side of road by his loving family. The crew assured him that he would be safe and comforted him the entire 17 hour trip. He arrived content and keeps commenting about his fabulous trip. His family is very pleased.
- Kimberly Callaway
It was a long trip,16 hours; and my mother was treated with the utmost respect and care by all three crew members. Thank you and your company for making the best of a difficult situation.
- Kristol Coker
Couldn't have been happier with service. Not many do this and really needed.
- Anne G
My mother in law recieved excellent care
- Len Nyland
My wife suffered a brain bleed and after partial rehabilitation required ground transport from Fort Myers,Fl to Muncie, Indiana, a 19 hour journey. We selected ACC Medlink based upon reviews, equipment, and their location. Their crew was highly professional and made us feel comfortable and secure every step of the way. We left at 3 PM and in spite of raining all nite arrived on time. The drivers changed shifts with each fuel stop every 4 to 5 hours, so they remained rested and alert. They also made additional stops for food and restroom needs. With the use of curtains my wife had complete privacy when needed. Ground transport for us was mandatory and much cheaper than air. This team was a Godsend.
- Vickie Miller
Thanks so much for helping us in our time of need! Highly recommend!
- Susan Scott Scott
Great communication upfront and with coordinating the whole effort. Highly recommended.
- Christian Chupp
This seemed like such a huge task to overcome. We had to move my mother-in-law from Illinois to Texas. ACC walked us through the procedure and answered our many questions. Everyone I spoke to was knowledgeable, kind, and understanding. Keeping us updated throughout the process was greatly appreciated. The crew and my MIL arrived safely and on time, MIL was comfortable and rested. God bless you for the work you do!!
- Janice M Strohmeier
We are sending a tip by mail for distribution among the crew.
- Joseph Whinery
Maria was wonderful from start to finish. She was informative, through, great with follow up and she sent all needed paperwork via an email to be completed with signNow. I never had to play telephone tag or repeatedly call as I have had to do with other companies. Customer service was first class, grade A, a pleasure. All three crew members in my mother's transport van were great, they drove from NJ to SC throughout the night so that my mother could sleep. Joshua called to update me an hour away from arrival and again 10 minutes prior. I was able to meet them at my mother's new memory care center. My mother suffers from dementia and is in a wheelchair so transporting her with a transport service made more sense than having her fly. I did not want to subject her to the confusion of air travel with the possible delays. Once I had talked with Maria and made the decision to have her travel via ground transportation I felt so much better knowing this was a good choice for her. I have found ACC Medlink to be an outstanding company.
- Karen Corbin
Thank you for making transporting my father very easy. Communication was excellent leading up to and during the transport . Nothing was vague about the operation. Transport showed up and arrived in the window I was given. Crew was wonderful. Thank you for your help.
- Frank Verga
The entire process went smoothly. Lindsey,Tammy, and Melissa were incredible from the first call through the confirmation of services. The equipment was top notch and care and treatment my father received during the trip was excellent. Terry kept us informed throughout the trip.
- Christopher Curfman
It was a difficult time and things were chaotic. When your crew arrived, we instantly felt better about getting our beloved Aunt to her new home.
- Tracey Lidlow
will definitely use again
- peggy dobbins
Made updates throughout trip , very responsive
- Dawn Dahlem
So happy I chose ACC MEDLINK, they were kind, courteous, professional and treated my parents with the utmost respect. My parents were transferred from Florida to Ohio and I would choose this company again, for any non emergency long distance travel.
- Kelly diehl
Your guys were GREAT I love them!!!
- Solomon Miller
Don't remember the contact lady I first spoke to, but she was amazing. Everyone was kind and helpful. They were all very professional. I met the crew when they arrived at Glasgow WV, and was very impressed. Also, the cost was very good for a trip from Florida to West Virginia. When the nursing home my brother was being transferred from become uncooperative, Medlink stepped in and took control. I would highly recommend them.
- Ralph Nice
We used ACC Medlink recently to transport a family member about 700 miles from one nursing home to another (a very scary process when one has no knowledge of medical transports). The process went perfectly smooth. From my first inquiry call, the staff was very helpful and informative. I called back a few times with questions and received clear information in a helpful manner. Once we made the decision to use ACC Medlink, they took care of all the scheduling and logistics directly with each nursing home. Pick- up and arrival were timely and they text me during the trip with updates. Our family member had a good transit experience. We feel blessed to have found ACc Medlink; they took all the stress out of the transfer process and provided safe, comfortable transportation.
- Jami Clifford
Very professional and complete! Aside from the typical traffic issues in Chicago, my brother said it was a nice ride- especially given that it took over EIGHT hours! The crew was "spot-on" and we felt that they were caring and competent. Thanks for making this difficult transition an easy one!
- Jeff Anshel
Thank you for your service
- PHYLIS CANTRELL
I'm sorry the names are escaping me right now. But all crew members were amazing and helpful beyond measure keeping my mom and myself comfortable
- Margaret Rolnick
My Mom is Diane Green and she was transported from Winterhaven, Florida to Oxford Michigan. Both drivers and the medical staff were professional and courteous. My Mom enjoyed her trip up and we would highly recommend your company based on her experience.
- Brent Green
Unfortunately had to leave my husband in Hilton Head Island with no thanks to Hilton Head Hospital. ACC Crew very kind and kept me in the loop through my husbands journey back to Ohio. Made sure he was very comfortable throughout the 12 hour journey.
- Sue Warren
We appreciate the kindness and care they showed our father for his out of state move. We felt confident he was receiving outstanding care during the transport. Thank you!
- Emily Goins
Excellent service from the first phone call to the arrival of our Dad. The Nurse updated us during the transport and made sure he was comfortable for the long 19 hour ride. His wife commented how they treated her and my dad like family during the transport . Talking with the crew I could tell they were well trained and very competent. I would not hesitate to use ACC Medlink again if needed.
- Howie Humphrey
They were awesome! Thank you so very much for getting my stepdad from rehab in west palm beach to our summer town in Michigan!
- Didi Bowers
We were very pleased with ACC Medlink from the first contact to the last good-bye. Our loved one who was being transported presented some challenges along the way, and they remained professional and courteous, and even stopped to get some OTC medicine that would help the situation. Even though this put them behind schedule, when they arrived at the destination, they took their time and made sure she was gently transferred to her bed and comfortable. Should the need arise, we would definitely use ACC Medlink again.
- Connie Yancey
Linda, Mike & Joe were absolutely terrific and were very gentle with my father. Linda, who was the nurse took amazing care of him during the trip. She was extremely soft with him to make sure he was comfortable the entire trip. All 3 of them of them seemed to care deeply about their job and what they do for families I would recommend anybody needing this type of service to get this crew of people.
- Michael Gilliss
Very accommodating From the time I made transaction with this company. Lindsey the customer service, to Nurse Linda who always give update during the travel, and Yhou and William. We had a little inconvenience when we arrived to the airport where my mom to be dropped off but these people were all very patient understandable they did not left us until my mom is safely onboard. I am very thankful to them.
- Ramilyn Aquino
From the time we chose MedLink they were compassionate and efficient sharing information on their services which supported our needs. The team arrived on time and worked well together as we left the hospital room and loaded into the van. Comfort for my daughter who has a C1injury was paramount. Lisa oriented us re the vehicle and how the trip from MO to WI would proceed. Lisa paid close attention to my daughter's medical needs, her physical and emotional comfort. The team also made me comfortable in the van. Drivers were safe which added to my comfort. Lisa and I shared mutual interests while riding through the countryside. The trip took 8 hours and 19 min. A very efficient time. The team unloaded us and the guys had to carry my daughter up 6 Stairs to enter the home. Once my daughter was safely settled in her recliner, our belongings were unloaded . Then we had to say goodbye to friends who gave us great care .
- Patricia Thompson
Medlink and the crew took great care of my mother with great patience and humor. Moving her from state to state seemed impossible given my mother's medical needs and Medlink made it possible and less stressful. Mom is closeby now and her last days can be calmer.
- Karin George
Very happy with this service.
- Honey Pabst
All three crewmembers were utterly professional in every sense of the word. They made the trip enjoyable, and were very attentive to me during that transfer. They did a fantastic job and please share this review with them. Sincerely, PeteWolcott, MA, MS
- Peter Wolcott
The three man team on our transport was excellent. We would highly recommend this company. The whole experience was very well organized and executed. Thank you for making it easy!
- Carrie Friend
Nurse Lisa was so personable to my brother. She kept me informed the whole 16 hours. She was awesome when I met them at the nursing home my brother was coming too. Helped with everything. The drivers were awesome.
- Emily Kabzinski
Your staff made my aunt and my sister Debbie feel comfortable. They were professional and courteous! I am so pleased. The staff who prepared us for the trip were phenomenal! God bless ACC-Med Link! Renee Cail niece of Martha Smith
- Renee Cail
They stopped often enough for food, and bathroom breaks and even bought our food which was unexpected. The over all trip was great. The staff was very nice and courteous. I would highly recommend ACC Medlink!
- Betsy Pittman
Thank you for getting us home safely! This was a very stressful time for my family and the crew got us home safely. Thank you for all that you did to make our trip comfortable for us.
- Kim Roop
I can't say enough how wonderful this experience was for both my ill husband and myself. From the time I called the company and spoke to Maria to the time the crew showed up on time to the Hospice House to transport my husband home. It was a 20 hour ride from Sarasota Florida to Albany NY. My husband wanted to go back home for home hospice to his family and the crew took great care of us all the way home. I highly recommend this transport company. They go above and beyond for their patience and the family.
- Jackie Smith
Linda and Mike were very caring and patient with my parents from the pick-up to the drop-off. We really appreciate their service.
- Robert Berman
They were very courteous. I shook their hands to thank them thinking that they were on their way out and they said, "Oh we'll be back in, we need to get all of your father in laws belongings." They were very smiley, happy, young men. The nurse Julie was also great. Very personable. My father in law said the journey was great, and it was 12 hours long!
- Jolana Peard
If for any reason. I need to use ACC Medlink for transportation again. I want Erick, Addie and Lessie on board. The three of them are the best crew members. Thank for such a smooth transfer.
- Zenobia Whiting
The crew members and the intake specialist were all phenomenal. My Pop had a safe and pleasant ride that arrived on time from Philadelphia to Florida. Thank you all for everything you do.
- Christina Vortia
A fantastic group of people from the office staff and the transport crew. They made what was a difficult time much easier with their professionalism and personal care.
- Joey Ceci
Joshua was the nicest person we could ask for! He was very friendly and nice with my parents before and during the entire transport.
- Dwight Burgos
The drivers, Jared and Alec, were helpful, professional and friendly. The nurse, Susan, very helpful and quick to respond to my needs. She went above and beyond with her professionalism and care.
- Rhonda Stauffer
Great transport and crew. We had a 22 hour transport from Florida to Michigan and the crew was very friendly and professional. The nurse was highly educated and took excellent care of our grandfather.
- Courtney Glaser
All of the crew members were great. Couldn't have asked for a better experience.
- David Jividen
I cannot say enough wonderful things about this company! They transferred my Dad safely from Florida to NY. With kindness and professionalism. Thank you for all you do!!
- Elizabeth Devivo
The transportation of our youngest sister (60) who is 4 years into her Early Onset Alzheimers diagnosis. We scheduled an overnight drive (12 hours) to take advantage of her sleep patterns. The crew was professional and caring, she arrived safely and her family is beyond satisfied, thank you for your service, Barbara C
- Barbara Carroll
I was very afraid and apprehensive preparing to travel from NJ to GA after being confined and bed bound since prior to pandemic. If I'm being honest the undertaking was very rough in the beginning! BUT, they went above and beyond to correct and rectify the situation! My transport crew made me and my sister feel at ease from the moment they arrived, during transport and upon arrival in GA! Being a Bariatric patient I felt safe, comfortable and at ease! Special thank you to Nick Nagel?? his medical support was phenomenal and he also made my sister feel at ease that I was in good hands!! Will certainly use ACC Medlink in the future and highly recommend!!!!!
- Patty Brown
Thank you for bringing my sister safely home to us. The crew is so professional and I knew she was safe with them.
- Harriett Page
Crew were very nice and very helpful in the long ride.
- Daniel Nuhring
Loved this service, amazing confident service, very comforting during a difficult time.
- Susan Papenfuse
Best decision I made to transport my brother, who had a major knee replacement issue, to Winston Salem, NC. It was necessary for my brother to be handled with the utmost care and safety due to an open wound from a previously failed knee replacement. I could not have asked for better care for my brother. The peace of mind our family had once he reached Winston Salem was priceless. I would not hesitate to use ACC again and I most definitely feel comfortable referring others to them.
- Terry Muse
Fantastic customer service! Very professional crew members. They treated my mother wonderful! I would highly recommend using this company if you are in need of medical transport!
- Kelli Stouffer
All expectations were met at this stressful time. Every member of the team made this a positive experience. Maria set everything thing up for the transport and was very efficient. Kristen kept in touch during transfer and was kind. Ricardo was a skillful driver and professional. Thank you team,
- Barbara Harris
Thank you for getting my mom from Florida to Michigan safely and with great communication!
- Mike Johnson
Excellent services Reliable Professional Timely Courteous
- Patricia Wheeler
Excellent from start to finish! I would recommend this company for your transporting of your loved ones!
- Joanne Dorgan
From start to finish I found the services and crew to be top of the class. Felt really comfortable with my loved one being transported to new facility over a 7 hour road trip. Well done!
- Lori Bober
The crew was super professional and reassuring. This was a really stressful time for my mom, the cat and myself. The crew helped not only get us to our destination quickly and safely but were very kind and helpful for the whole journey. Thank you!
- Goneril Nielsen
Professional, communicative and just overall fantastic!
- Marci Hair
I could not be more pleased with this service and company. The people were fantastic and timely. They went above and beyond.
- Judith Paulsen
The whole crew was great, and worked well together. Linda updated me with pictures after getting my permission. I had initially intended to ride at least part way with them, but I trusted them so much I stayed with my husband. Mom had a wonderful trip, and was so happy with Mike, Sean and Linda!
- Kerry Skara
We needed to get mom home after she has been in the hospital. She had been visiting us in Florida and wanted to come home to Indiana. We were grateful for the care that she received on her transport home!! Highly recommended!!
- Lillian Scott
The entire crew worked like a well oiled machine. The nurse, Raji stayed in constant contact with us providing updates, locations and the patients condition. Upon their arrival at the final destination Raji was all business. She made sure the medical staff were dialed in and had all the necessary paperwork and updates. The events that created our need for a medical transport were difficult at best. ACC Medlink turned out to be the smartest decision we made for this cross country trip. I highly recommend ACC Medlink to anyone who needs the services of a medical transport. We can't say enough good things about ACC Medlink beginning with our initial phone calls for information, the follow up calls and the final contract for services! Every single person we dealt with helped convince us we were selecting the best company possible. Thank You
- Bernard Golbeck
Unfortunately I did not get the crew members names as I drove separately. My experience overall was amazing from the caring and easy scheduling and f/u contact. I don't know what I would have done without this service my husband would have been stuck in Buffalo. The crew was professional and caring and got my husband back to our local hospital in NJ safe and sound without complications. Thank you for your service and dedication. You provide amazing service!
- Julie Parkhill-Archer
Amazing experience. Made this difficult transition very easy. Couldnt recommend them more.
- Justin Combs
What a excellent experience for my Mom. I was so pleased to see her happy after a 8 hr transport. The crew was so amazing and professional. This experience was so easy for me personally and for that I want to say Thank you! You are the best.
- Victoria Helmandollar
During the most terrifying time and the risk of losing my dad- ACC was readily available to transport bith of us over 1200 miles to get us back to NH from FL.
- dawn whitehouse
My family and I were extremely impressed with the professionalism of the staff and crew as well as the personal touch given to my mother at the time in her life when she needed the extra attention.
- Neil Nathanson
The crew was fabulous and took great care of my father from Florida to NY. Drivers were friendly and professional and they arrived right on schedule. Highly recommend.
- Colleen Christian
I would like to acknowledge ACC MEDLINK's Administration staff. My family responsibility with cousin's relocation from Phoenix, AZ. to Clarkston. MI was a family challenge due to cousin's health conditions and timing of relocation. ACC Admin. was extremely knowledgeable, professional, understanding and passionate during this process. We started our relocation process with ACC believing Ground Transporation was method of relocation. Due to serious health issues, we changed relocation method to Air Ambulance. ACC worked with our challenges and made relocation happen. You even had to work with a winter weather storm from AZ. to MI. Cousin (Client) indicated pilots and medical staff were extremely patient and passionate, relocation was perfect. Again, our family thanks ACC for your service. Keep up the great service.
- Duane Mullica
They took wonderful care of my father and his needs . I would highly recommended them for A transport . We went from Florida to Ohio and when they said they would be up north at a specific time they were !! Thank you so much for the excellent and professional care.
- Wendy Osborn
ACC MEDLINK is my choice of transportation for the needs of the residents at my facility. I have had two residents with high end medical needs needing to relocate out of state. The employees of ACC are very professional, informative, efficient, polite, and patient with the residents and staff.
- Tammy Brooks
The best service at a great price, The crew made my brother and I feel like we were home. Smooth and safe is hard to find but they did do it perfectly.
- Charles Sendra
The crew made my brother feel cared for and loved. He kept repeating "I am in heaven". Many thanks and gratitude for making this transition from NY to VA a wonderful experience.
- Susan Constantine
ACC Medlink brought my Dad from Florida to New York. The transport was perfect. The drivers and medic were amazing. Everyone was so nice and helpful. I spoke with Helen several times to arrange and schedule - she was great too!!
- Patti Lewis
Wonderful prompt response to inquiry. They handled everything very professionally. Would absolutely recommend their service.
- Wendy Swain
My mother's 8-hour transport went well. The van was spacious and stocked with medical equipment and snacks. The transport team arrived early and was courteous and professional. I appreciated the communication from nurse Jan before, during and after the trip. I also appreciated the communication and understanding from the scheduling and accounting teams as I worked through a hiccup with payment from my mother's trust account. I would definitely recommend ACC Medlink's service.
- Aji Eberts
Everything was as described,,, drivers and nurse very nice & professional!
- Richard GIRARD
We needed to transport my dad from AR to NC and he wasnt able to travel in the car for that long. We were really pleased with the kindness and the professionalism of our transport crew! They took great care of my dad and he slept through most of the transport. Thanks so much!
- Linda Stone
Very kind and caring. It was a really hard time for my family and every staff member from the phone scheduling to team drivers and everyone in between were just amazing. Thank you.
- Sarah Mar
Thank you so much for making this medical journey for my mother easier than ever expected. She arrived safely and well taken care of.
- Donna Brady
From beginning stages of planning to the transport itself, the level of communication, care, timeliness and professionalism went beyond industry standards. Especially in this day and age. The knowledge, arriving early for pickup, kindness in handling the patient were outstanding.
- Dena Critch
Great service. The drivers and nurse were very caring, courteous and professional.
- Dejah Sheppard
The team was prompt, professional, courteous, accommodating, friendly and made the journey very pleasant. I highly recommend ACC Medlink
- ramona fantini
Outstanding job by all and my Mom absolutely loved Julie her nurse. Job very well done.
- Dan Ursitti
Your entire staff & process of securing the transport, the actual transport & settlement of charges was easily accomplished. Would highly recommend.
- Deborah Gonzalez
I didn't get the names of the three crew members but they were fantastic! Very compassion and kind to my mother and we're very courteous.
- Robert Chody
Helen, who helped arrange transportation from North Little Rock to Okla City was extremely helpful and knowledgeable! She was amazing! The transport crew was amazing kept us updated throughout the trip. Julie, the nurse on board was awesome and provided excellent care to my in-laws! I would highly recommend ACCMedlink to anyone needing elder care transportation!
- Bobbi Tomlin
Every person I spoke to prior to the transportation and during the transportation was a pleasure to deal with. The whole team , especially Maria, were very kind and professional. We felt safe in transporting my mother. Maria took the time to entertain and deal with my mom.
- Glenn Petersen
The entire process was professional and friendly. Every single staff that I spoke with was patient and kind and reassuring. My mom was very pleased with the trip and had nothing but the best things to say about every person involved in her transportation. The cost was more than fair and was exactly as described. I would recommend this service to anyone. Thank you for making a stressful situation so easy.
- Amanda Claypool
Very affordable for distance. Very professional and kept in contact. Will recommend.
- Toni Burns
What a great crew from booking the medical van to the drivers. Thanks to everyone !!!! Everyone was so helpful and concerned helping transport us to Georgia and my husband being admitted to rehab facility in Atlanta. Thank you all!!!
- Shelley McCandless
ACCMedlink did a fabulous job coordinating the move between two facilities for our mother with no issues. Nurse Julie, Drivers Kelon and Damon were excellent in their demeanor with our mother, their professionalism, their treatment of mom, and keeping us informed all along the way! Mom was happy and we are ecstatic with the ease and comfort of the move! Congrats to the ACCMedlink team!
- Joseph Romano
I had never had to do a medical transfer. I did research on four different companies and chose ACC/Medlink. If you're looking you can stop now. They recued my brother. They were caring and compassionate and made the transfer as smooth as possible. I'm very grateful!!
- Susan Proaps
From start to finish the acc Medlink was thorough, followed up, arrived on time and confirmed several times. Treated my family very well and were caring.
- Marjie Seras
This was a very long transport and the crew was amazing. My brother was in great hands. My family is truly appreciative of the care he was given. Many thanks to everyone.
- Patricia Kirschman
Acc Medlink transported my son from West Virginia all the way home to California. Of course being such a long trip made me anxious, but the coordinators were so friendly and so on top of everything. They even contacted the care home my son was at and coordinated w/ them as well. My son said he really liked the people in the van. The nurse called as soon as they started the two day trip to introduce herself and allow me to speak with my son. That meant so much and set my mind at ease. They even helped my son set up his personal wifi hotspot so he could stay in touch. My son arrived clean w/ fresh clothing, and unbelievably at the estimated time the coordinators had given two days before. ACC Medlink is a Is a top notch service, I doubt there could be a better one. The cross country trip was flawless. They really "saved the day" for my family.
- Patricia Mccollum
I cannot recall the driver's name but called me and texted giving me updates on how my mom was doing being such a long trup
- ANDRE HARRIMAN
Jan, our nurse was wonderful! Attentive and kind and efficient! The stops were well spaced and arrived right on time! My only complaint was the shocks in the van, I felt every bump in the road...and it may have been the roads! This a truly wonderful service you provide for families when an injury occurs out of state. In our case, Georgia to Florida. Thank you all!
- Melvin Patmore
Exceptional service and professionalism
- Joseph Gangemi
The crew was courteous and thoughtful. I did not meet them, my daughter who rode with her grandmother did and she was very happy with the entire experience.
- Renee Bunting
Co medic, Tammy and Preston drivers uldn't be happier with the service received. Highly recommend. They were the bright spot in a never ending saga.
- Jeffrey Nelson
My family is so appreciative of this service. Danny and Debbie were awesome. Very personable and very professional. A great fit for my mom's transport.
- Nancy Sanders
Kyle (medic) and the drivers were courteous and respectful. They arrived to the discharge hospital early and were patient when the staff at the hospital were not ready for my grandma's discharge. I rode with my grandma to Indiana. Shortly after the team left, I realized I had left my watch in the van. I contacted the company who contacted Kyle. He responded and took my address and mailed the watch back to me.
- Jennifer White
My family and I are so very blessed to have selected a caring medical transportation to bring my niece from Florida to New Jersey. The staff kept me update and they were just so very courteous and nice. Special thanks to Julie, the nurse who texted me from time to time to let me know if my niece was tolerating the trip. They actual was singing with Kimberly to keep her occupied. We are so glad to have such caring people. Even the switchboard operators were very nice. ACC has restored my faith that good customer service is very much alive in the U.S.! You just have to connect with the right company/people. Again, thank you so very much!
- Lillian Turner
Great company to work with. They answered all questions and were very forthcoming with cost and accommodations. Would definitely recommend them if any one needs to travel a long distance.
- Judy Poppell
Provided snacks and drinks, flexible schedules, very kind and polite, took great care of my grandparents. Clean vehicles and good driving skills
- Nikiea Haywood
This service was a God send. Availability, price and great drivers over rough roads for over a 13 hour trip. I am a spouse that was allowed to travel with them. Safe trip and comfortable.
- Darla Neemeyer
Companion rider Sheryl expressed to me that the drivers and the nurse were outstanding which made the ride more enjoyable than she ever imagined.
- JAMES BEAUBIEN
Alex, Preston, and Margaret made a very difficult scenario easy. My mom was comfortable and at ease throughout the trip. All 3 of them deserve a great deal of credit for that outcome. Much thanks to all of them.
- Greg Patchan
I would like to say this crew was outstanding. My wife was very nervous about traveling. These guys came in talked to her calmed her down then brought her out to the vehicle showed her the equipment and walked her through everything. Chris the medic stayed with us at all the stops to help assure all went well.
- Bruce Boyer
My father had an excellent experience with the service. The staff did a great job! Raissa Prus
- Raissa Prus
I did the set up and my brother was at the start of the transport with our mom. He had good things to say about the crew. The one person I met at the end was was professional. I was pleased with the set up and follow through pre transport. The company contacted the leaving and receiving facilities to ensure coordination. That was helpful for my coordination.
- Elise Allen
Rosie and Banks did a great job taking care of my dad on the 7 hour trip.
- Steve Surprenant
From start to finish ACC MEDLINK made the eleven hour transportation of my 97 year old father safe, comfortable and stress free. I called ACC with numerous questions and everything was answered clearly and they were accomidating in every way we needed. The transport crew were caring, kind and professional and their friendliness put me at ease. They took care of my father in a respectful and compassionate way and made sure all his needs were met. My experience with ACC MEDLINK was outstanding and I would absolutely reccomend them without hesitation. Thank you to everyone on the team.
- HILTON Wilson
Chris is the ultimate professional. I was a little concerned, before the trip, about my brother Larry having to take the trip alone. However, Chris reassured me he was in good hands and kept me updated throughout the trip. I appreciate the care and empathy you have for the patients. To see my brother smiling when you were talking to him, let me know he appreciated you as well. Give Chris a raise! Thank you to the driver as well for a safe trip. Merry Christmas and have a wonderful new year!
- Cheryl Thrash
I follow this transport vehicle, the entire nine hour trip. I saw not one reason for concerned about their driving. Each stop, they gave me an update on help. My mother, who has dementia, was doing. Banks made sure to lift the blinds in the back of the van so that my mother could see that I was still following. I can't say enough about how fun they made this trip for both of us. Highly recommend them, and your company. Thank you for making what was a scary and intimidating thing a fun memory instead.
- Jani Kersey
In two words, Professionalism and Value
- Kenneth Shook
Staff were very friendly and took great care of my Dad
- Diane Bougie
We would recommend ACC MEDLINK to anyone in need of patient transport. From the first call to inquire on using the service until my husband was safe at home everyone, we had contact with was very professional and kind. Thank you from the bottom of our hearts.
- Sue Lettie
Trying to move my mother across the country was a very stressful endeavor. After getting quotes from multiple transport providers, I chose ACC. When disaster struck and the facility could not accept my mom at the time she was scheduled to arrive, the kind staff at ACC was very sympathetic and understanding. When she was finally able to move, the rescheduling was easy. The young men who traveled with her made her feel very special and cared for. Thank you for the wonderful experience for my mother.
- Jenner Staves
Melissa and Evelyn was professional courteous, attentive and always available. We will hopefully not need you any time soon but if we do we will use your services and pass along high recommendations, should anyone ask. Thank you all. Regards, Larry Pearson
- Arthur Pearson
Very patient and professional. Quality medical transport care at it's finest.
- Lilly Adams-Dudley
The quality of care my mom received during a very long trip back home was amazing. This was a first for us, needing a medical transport, and we couldn't have had a better experience. We will highly recommend ACC in the future.
- Donna Champ
Jonathan was professional and caring. He was available to chat about my aunts transport and any concerns we had. Thank you for all you did.
- Linda Buchan
We only talked to the nurse for the most part as it was a late night arrival at rehab. Nice and professional demeanor. Office staff we helpful in coordinating transport from Virginia to florida. Hope not to but would use them again if needed THANK YOU ALL
- Arthur Ubben
Very impressed with overall professionalism by both transporters & by on phone assisters & coordinators.
- Eugene George
Outstanding crew kept tracking information current.departed and arrived whsn said THX
- Tony Dodge
My my my!!! Words cannot express the gratitude and thanks to this company. They arrived 15 minutes earlier and where courteous, polite and attentive. The transit itself was well equipped and spacious. The nurse Leslie we wish you the best in all endeavors and David thank you for your magnificent driving skills. We arrived to our destination on time and were helped with getting our family member settled. Thank you for this company and the staff both at the call center and on the transport.
- Eddie Moore
My experience with ACC Medlink was great. The staff is professional, friendly and very responsive. The whole process was smooth and well coordinated. The price was also quite a bit lower than another quote I got.
- Harry Smith
The transport crew was very helpful in keeping me in touch with my loved one while they were transporting her across several states. Their communication helped ease our concerns and she was so relieved to get back home. I would recommend their services to anyone.
- Amy Knupp
Thank you so much for the fast response in scheduling. We had unusual circumstances where my step dad was and insurance and I really appreciate how fast we scheduled his transport from Ohio to Florida. Every person I spoke to was not only professional but very nice. Thanks to the drivers for getting him there safely and so fast! We would recommend this company in the future to anyone
- Linda Stone
Rochelle was phenomenal. She was patient, kind and funny. She worked to make sure may dad was comfortable and knew she was his advocate. She even bought him an electric blanket to ensure he'd be warm for the trip. I feel she went above and beyond.
- Deborah Rose
This was a stressful time for our family and the entire crew was extremely helpful, kind, professional and friendly to my Father-in-law and myself on our journey half way across the country.
- Kirsten Brown
Even with the satisfied online Reviews, I was terrified moving my mother from NY to GA!!! I'm so very grateful to Dori, Alberto, and Kyle, who handled our trip with the ease that showed their professionalism, and put me at ease. Thank you again, team!!!
- Shirley Crump
ACC Medlink was the perfect way to transport both of my parents (ages 95 and 97) from Illinois to assisted living in Minnesota, an 8-hour trip they were unable to make in a car. Eric made sure they had their favorite snacks and entertainment on board and was well attuned to their medical needs. He kept us apprised of how they were doing and their arrival time. Everything went exactly as planned and my parents were comfortable and safe. Thank you.
- Lisbeth Quebe
This review is based on the information from the passenger, Gina She spoke very highly of all three employees. She said she would give it a 10 out of 10! Since this was an almost 24 hour ride I would say that was exceptional.
- Jane Dillion
Overall great experience. The crew was very courteous and kind and tried to make us feel as comfortable as they could. We got to our destination not too long after the time that was quoted to us so that was also nice. We're happy to have chosen this company for our transport.
- Jocelyn Flores
All 3 of our crew were personable professional friendly and had a sense of humor.
- Wilma Engle
Lovely, caring, helpful. You brought my 98 y.o. mom up from Orlando to Virginia. I was terribly worried because a) that's a huge move and b) mom has complete dementia. The three crewmembers were sweet and professional, and everything went perfectly. Thank you, ACC!
- Kat Wilton
Crew was Kind, Courteous, and Professional. Medical Nurse assigned to my Brother was Awesome. Everyone we talked to via telephone (the Office staff, Scheduling, Billing, Etc.) was very Professional yet on a Cordial Level. They took Very Good Care of my Brother, who has Serious Medical Issues. They made the 6+ Hour trip as Pleasant as Possible for my Brother. Rating ACC MedLink on a Scale of 1-5, I would give them a 10!
- Joy Powell
Crew was Kind, Courteous, and Professional. Medical Nurse assigned to my Brother was Awesome. Everyone we talked to via telephone (the Office staff, Scheduling, Billing, Etc.) was very Professional yet on a Cordial Level. They took Very Good Care of my Brother, who has Serious Medical Issues. They made the 6+ Hour trip as Pleasant as Possible for my Brother. Rating ACC MedLink on a Scale of 1-5, I would give them a 10!
- Joy Powell
Everyone was great. Process and coordination was smooth and Eileen was fabulous to work with.
- Bethany Richmond
My husband actually enjoyed the trip Said everyone was very kind to him. Thanks to everyone!
- Jo Ann Shoaff
Routing could have been better in my opinion, but pleased with experience over all. Everyone was courteous, with timely calls, answering questions and following up. Would recommend.
- Jim Hays
Steller company, no need to look any further, My mom is 92 and frail and they transported her from Miami to Indiana. The team cared for her with the most amazing grace. So blessed to have had ACC Medlink, I would trust them anytime with a loved one. Thank you so much for you kind help.
- Elise Levin
I really dont know their names but they ship me from Boynton Beach to Philadelphia the company knows their names it was two men and a woman and they were fabulous couldnt ask for anybody better hats off to them three people !
- Vera Dominiak
When you have a medically challenged family member that has to be moved to a different state your company is a great, safe choice.
- Carol Archambeault
From start to finish, it could not have been better. All the behind the scenes support staff and crew were superb. My sister-in-law was transported with the crew from Maryland to South Carolina and her care and comfort was the best. She was treated like family. We could not have been more pleased with the service.
- Lynn Glisson
Very professional and efficient. They inspired confidence and followed through. Would highly recommend.
- Patricia Sweeney
The crew was awesome but my mother in law couldnt remember their names. The care coordinator, Evelyn, was amazing!
- Jolene Jarrell
The crew was very professional. I know my Aunt cussed them out for 8 hours straight! A very difficult customer with dementia. Thank you for a safe delivery from NC to FL.
- Evelyn Moorhouse
Its been very stressful trying to move my mom across the Country while she is having some serious medical issues. ACC Medlink made the process seamless. They responded very quickly and set up transportation for my mom immediately. The staff person riding with her communicated with me through out the trip and it put my mind at ease for sure. I highly recommend this company to transport your loved one.
- Lisa Anderson
Everyone did a fabulous job. I would definitely recommend to anyone needing Medical Transport thank you so much for your peompt assistance.
- Chrissy Frei
thanks for getting my mother to NY from MD. despite the flat tire, she was safe and comfortable the whole way.
- Bob Doran
Although there were three crew members who provided care for my 88 year old Father, Brent was my point of contact. He called me as they were getting ready to transport my Dad across state lines for an 11 hour drive. Brent assured me they would take good care of my Dad and said he was their top priority. He texted and called me just before their arrival. Great customer service and very professional. I would definitely use this service again.
- Sydney Cunningham
Experience was very positive. Crew was outstanding. Vehicle was as comfortable as one that size could be. Ride a little bumpy. Would highly recommend the company and this crew.
- Rafe Viscasillas
- Sheila Cane
Entire crew was professional during the entire 11 hour trip. They showed up on time and got my uncle in his bed with ease. Thank you all. Frank
- Frank Swope
I was impressed by the professionalism by the office staff when I reserved the move from Tennessee to Florida for my father in law from one assisted living location to another. They were very personable toward our needs. We were waiting at the assisted living facility in Florida when the transport arrived. I was surprised and amazed by the size and quality of the transport vehicle, inside and outside. Then I met the crew and I was even more impressed. All three of them showed a great deal of compassion for my father in law and his well being. Over all, 1-10, I would give and the company a 10+ on the move. I would completely recommend ACC/MEDLINK to anyone.
- Richard Pace
Really could not have been a better experience.
- Kristen McVeety
All the people I talked to were outstanding!! They did a wonderful job transporting my mother! I can't Thank you enough!!
- Ellen Malson
I am very impressed with everyone that I spoke to and met with during this stressful time in my Family's lives. This company is one of the best professional organizations that I have delt with. My Mother is still talking about how friendly and kind the transport crew was to her. When I met them my mind was put at ease because of their professionalism and kindness. I give them my highest recommendation.
- James OConnor
I couldnt have chosen a better transport for my 96 year old Mom. I would Highly recommend ACC to anyone needing med transport. 11 hours is a very long drive and my Mom got home smiling ear to ear! Thank you all for her positive experience.
- Barbara Fisher
They were super friendly and responsive. Follow through was great with the coordination and the nurse was very friendly. The crew that accompanied my dad were very accommodating and very nice. I would definitely recommend! For folks who need power chairs to go with the transport they will provide that service as well
- Tina Dortch
Lots of road work, better shocks would help. Excellent crew overall.
- Russell Lynch
Crew did a great job and exceeded our expectations. They arrived ahead of schedule on a 600 mile transport and communications were exceptional with everyone at your company. We are very impressed with you!! The fact that you were able to transport through the night when our mother ordinarily sleeps made the journey much easier. Thank you!!
- Carolyn Wilson
We needed to set up a long distance move quickly for a narrow window. ACC Medlink worked with us to make that happen. I was impressed with the helpfulness of the crew and the level of communication/updates.
- Mark Hurley
The crew did an excellent job in transporting my mother from Chicago to Maryland.
- ANGELA KING
It was unbelievable!! I was searching for an Ambulance service online for interstate non-emergency transportation when I came across ACC MedLink. The lady who picked up the phone to provide me with information regarding the services was courteous and prompt by sending this to my email. The Ambulance service and crew (a critical care Nurse and two drivers) were very professional. The vehicle was roomy, comfortable and convenient. MedLink accommodated my request by beating their usual 2-3 days to just 1 DAY!! I will recommend Medlink anytime, any day!!!
- Kingsley Ofoemezie
All crew members were professional and courteous. The crew was prompt during the morning pickup and arrived at the destination sooner than expected. My father stated that the trip was comfortable and the crew attentive. We were very pleased ACCMedlink service overall. Thank you.
- Arly Allen
Right from the first phone call we were so impressed - the lady,(sorry can't remember her name) she took ownership and helped us figure out what we needed. The crew was wonderful and my brother was so happy with how they took care of him. Outstanding!!!
- Susan Ehrenreich
We were so pleased with Medlink,!!! Right from the very first phone call we knew had the right place. The lady (s
- Susan Ehrenreich
Thank you for the great service your company provided my mom and I, this week, moving mom from Citrus County Florida to Fredericksburg, Virginia. Moms about to turn 86 and not in good health with mobility issues following a stroke last December. Your crew (Dori, Shaun, and Leslie) were fantastic. Despite severe weather at the start of the trip, dodging jackknifing trucks in Jacksonville downpours, then calmer weather up I-95, they safely took great care of my mom and me. Theyre so professional, looking out for our needs, and friendly. Leslie may have averted a medical emergency with my mom. When she checked moms blood pressure, it was through the roof. Leslie was able to treat her, monitor her progress, and got her back to normal. They got us to moms new home and her situated so well. We cant thank you enough for all you do. I posted a notice on my college class Facebook site about the great job your crew did along with a link to your site. I think it was money well spent. Thank you!!! The only minor negative feedback is that I-95 is a bumpy ride from Florida to the North Carolina border. It was a hard ride in the back of the vehicle. I suspect it's not an air suspension vehicle, which may make it ride hard, since it's basically a truck. I also recommend some cup holders in the back as we picked up orange juice at one stop and the crew had to wait until my mom could finish it, so the drink didn't dump over and spill. Otherwise, the vehicle is great!
- Phillip Miller
Overall was a great experience and I'm eternally grateful that this service exists. I had been trying for 4.5 years to get my parents down to GA from NJ. My mother cannot fly and I didn't feel comfortable driving her myself (as I'm not a medical professional). Thank you!
- Keith Bowden
ACC made this whole process so easy and worry free. My dad arrived after a 30 hour journey in good spirits after having been well cared for. Thank you!!
- Mary Rybak
*good notes about bickel i accidentally deleted*
- Jed Kane
We were very satisfied great communication and the crew were OUTSTANDING. The crew made my dad very comfortable that made this transition seamless. I would recommend them 1000%. Thank you for the wonderful service!
- Kim Kiefer
The crew was very kind and courteous to our Aunt Herta! She had a great trip from Kansas to Illinois
- Monica Nedza
Jan was an excellent nurse. She was attentive to my husband the entire trip and took outstanding care of him, as well as helping me with any needs I had. She was also very encouraging to both of us and pleasant to converse & travel with.
- Diana Dwan
I very highly commend your company and staff and thank you from the bottom of my heart for getting my husband and me back home again!
- Beverly Bottorff
Crew was very helpful, they worked with my needs I can't thank them enough. I would recommend this service to anyone who needs it.
- Oscar Torres
Russ and Nick were very good at their individual jobs during transport for my father. He reports that Russ and Nick both spoke to Ray with the utmost respect and were kind and understanding during the transport and extra hygiene services when necessary. My dad was very impressed and thankful for the ride home more than 600 miles and a 12 hr drive. Thank you Acc Medlink!
- Beth Garber
My mother-in-law had a pleasant trip amd enjoyed the crew. They arrived in a timely fashion and were very courteous. You admin process is very efficient and helpful. Thank you, Molly Catron
- Molly Catron
Kind and courteous staff from the office to the transport. Would highly recommend ACC to anyone in need of transport. The crew made the long trip enjoyable and very comfortable. Thank you!
- Sandra Meir
I am also very grateful to Maria who coordinated the transport. She was incredibly responsive and compassionate. I felt that she understood the stress and fear I was feeling about moving my mother from RI to NJ and assured me that all would be okay. It was far better than okay the service received was outstanding in all categories. Thank you!
- Marjorie Paier
Very attentive to her needs and comfort. Kept her updated on progress of trip.
- Diana Proby
The driver team and nurse were outstanding. They went above and beyond to ensure my mother were as comfortable as possible given the travel circumstances. They stopped for us when needed, always asked if we needed anything and still kept to the travel time frame. Thank you for making a potentially difficult trip so easy. Nancy Glaser
- Nancy Glaser
So thankful for Chris, Gabriel, and Landon! They safely transported my mother across the country. They were very attentive and provided regular updates. In addition, the process with ACC to schedule/arrange was super easy, and they coordinated directly with both facilities for a smooth transition. Would definitely recommend!
- Jeanette Valdez
Everyone I worked with over the phone from scheduling to billing was extremely helpful. The crew that arrived took excellent care of my mom on her journey to Texas. She felt safe and was comfortable. The crew was compassionate and kind.
- Carrie Callisch
Chris, Gabriel, and Landon were spectacular! All 3 were very professional and attentive. They made the trip from TN to CA a breeze. They were the best!
- Gail Dickson
The Price family very much appreciates the efforts made by Helen, Brianna, and the schedulers in Punta Gorda to meet our somewhat rushed needs. Our crew -- drivers JoMo and Jose, and EMT Chris -- were delightful and accommodated us in all ways. JoMo worked magic through a closed highway section and adjacent roads. We always felt safe with JoMo's and Jose's driving. The van, its beds and seats were super comfortable. The reason I'm giving the vehicle overall a 4-star rating is the van lacks an electrical or USB outlet for passengers to charge their mobile devices. The crew readily allowed us to use an outlet behind the driver. Thank you very much. We strongly encourage anyone needing safe, comfortable medical transport to use ACC Medlink.
- Cindy Price
Each individual of the transport group was wonderful!! I spoke to a Eric the most but they all took really excellent care of my mom and me. Thank you!!
- Anne Burruss
All crew members were very professional, courteous, and helpful.
- Dennis Akin
My mother had a very safe and pleasant trip on the long journey from New Jersey to North Carolina. The van was very comfortable, the crew very friendly and accommodating to her needs.
- RICHARD CORNWELL
I was in the middle of a move from Texas to Missouri. My dad had an extended hospital stay in Texas and was released to skilled nursing, so I was desperate to get him up with me in Missouri. I flew down to TX to ride up with him on the transport, prepared for A 14 Hour Dr. from hell, and was pleasantly surprised. The transport vehicle was extremely comfortable, the staff was absolutely stellar, competent, polite, and efficient. The coordinator handled all of the details between the hospital in Texas, transport, and the nursing home in Missouri. ACC was worth every penny, it was actually a stress free move, they took excellent care of my father in route, and professionally handled every detail. I would highly recommend them!
- Kelly M
I needed to arrange medical transport for a parent across country ASAP. We couldn't use air transport, and limited mobility and health conditions ruled out my ability to do it on my own. ACC Medlink was extremely helpful in booking the trip, coordinating with me, and executing flawlessly. The trip even took ~3 hours less than estimated! I didn't have the pleasure to meet with the staff, but they had nice things to say about my parent, and my parent was satisfied with the trip (a high bar, actually). ACC was really a lifesaver, I can't express enough appreciation for their service.
- Chris Chang
Communication between company was clear and accurate. Several contacts were made to verify information, and to confirm pick up time from head office. Driver also contacted me to verify the pick up time for the following morning, as well as asking if i had any concerns. He also called when he was with an hour of arrival, to verify drop off time. My mom arrived comfortable, and safely transported. The cost was a consideration, but not having to deal with airline schedules, rental cars with appropriate seating, and many other variables, gave us such peace of mind. We knew we were transporting mom in the safest means possible. Thank you.
- LaJunta Woodward
Thanks for taking such remarkable care of my father while transporting him across the country. I'd use you again and recommend your services.
- Stacy McDaniel-Wesche
Emily, Wayman, and Ed were very concerned about my comfort the whole way. They did a great overall job. They did a lot of little things like providing an extended charging cord for my phone, keeping my ice cup filled up, and getting me meals.
- Francis Rollins
I cannot thank you enough for your compassion, professionalism and getting my husband home safely. I was able to keep in touch with the staff during the transport, which eased my mind immensely. I would highly recommend this company completely. Again, thank you to those involved who got my husband home to our family.
- Maggie Lutz
A wonderful and thoughtful crew. They made our trip very pleasant and comfortable. I appreciated our nurse for being so attentive and through.
- Carey Murphy
The service was excellent
- Guirlande Bayol
The crew was very friendly, it made the ride overnight so much easier. The nurse was excellent with on-time medical needs. Overall the staff was very, very good! I would recommend the service.
- Trevor Boushie
They did an excellent job
- Rohin Ullberg
These guys were great. Very professional and courteous. I want to recommend them to anybody. I couldn't be happier.
- David Schiliventz
Medlink provided amazing service for the move for my parents. To know that they were in such good hands for the journey was priceless. I have already recommended to several people. Everyone from start to finish was professional, kind and so helpful. Just a wonderful service that you provide! Thank you!
- Jennifer Fojtik
The whole team was amazing and I just want to thank them for their kindness that they showed how they treated my mom and my granny I'm very thankful
- Lucenda Rogers
Me and my family felt like we they took care of us very well and was very polite very caring and if we if we ran into anybody there needed some services we were Halle Halle recommend your company Marie the nurse that was on the van with us was very professional very caring and the drivers was awesome very very courteous and very respectful to me and my family and we travelled with about 10 of us and they was very respectful to every last one of us and I just wanna say were blessed and were thankful that they was there to help us to get my mother home to be able to be with the rest of the family and I just wanna say thank you thank you thank you
- Lucy Thornton
Everyone was great. CarolAnne provided excellent customer service, was very pleasant, helpful, and was great explaining everything to me during a very stressful time. We honestly went with ACC Medlink because of this. The nurse and driver were excellent on the transport. My mom was very comfortable and well taken care of. It's worth it for your loved one's safety.
- Kristi Robinson
The team was early and very professional! Nurse was great and answered all my calls. Drivers were great! Overall a very good experience from coordinating with Rhonda to the 3 men that transported my father across the country! He has a major brain injury so I was extremely nervous and the process was great!!!! Thanks to all of them!!!!!!!
- Margo Weir
When the crew arrived at the drop-off facility, there was a truck delivering a bed in the way. They had to move to a different entrance and then wait as it turned out to be the bed for the patient. Very much appreciate their patience and help! Also, my aunt requested "hunky" drivers and I hear that they did not disappoint. Ha!
- Christy Klein
We were very happy through this whole process of transferring our mom/ grandmother with Acc! Thank you so much!
- Candace Hunter
Kim was an outstanding nurse to my 99 1/2 year old father. She made it very comfortable for my dad. Kim also answered all our questions. She was very approachable, friendly and easy to talk to along with being a very professional nurse. Brent and Sean did a great job driving the 10 hour trip from Cincinnati, Ohio to central New Jersey. We arrived right on time. We thank all of them! Sincerely, Linda Hook & John Matarese
- Linda Hook
The experience from start to finish was possibly the best I've ever had. Very courteous and knowledgeable operators, schedulers, drivers, and staff. The experience was smooth, easy, and seamless. I commend the whole team for all their help and kindness - super highly recommended
- Bryan Wakefield
My sister was very satisfied and make me very happy that my sister was safe
- Joe Soares
Jonathan kept us informed the entire trip. He was kind, courteous, friendly.
- Judy Knapp
In a very stressful situation, ACC Medlink took excellent care of my son and my grandson who traveled with them. The team was kind, very accommodating, knowledgeable and empathetic . The transport was very comfortable and clean. Great job and I would certainly recommend the ACC Medlink team to anyone who especially need transportation state to state. Cathy Evans
- Cathy Evans
I cannot say enough about the three professionals who provided transport service for my mother and me from Columbia MD to Boca Raton FL over the last 2 days. They deposited us about an hour ago and I wanted to share my thoughts immediately. 1. Russell was the chief driver and he was so welcoming and friendly from the first time I met him yesterday afternoon. Conversationalist and so unbothered each time I asked for a stop. He was so accepting when I wanted certain places for dining and not others. Never upset about anything I requested. Engaging as we stopped and was an extremely safe driver. Our transport was overnight and I felt safe sleeping as he was driving. Would take a transport with him at the helm anytime! Can't say enough about Russell....A true gentleman and represents ACC extremely well! 2. Melinda was the second driver. She was new which concerned me at first, but she was a very efficient 2nd driver as part of the crew. 3. Nicholas - Extreme, extreme praise for the medic that accompanied us. Nicholas was so, so professional. He's late 20's/early 30's, so wondered initially if he was truly a medic, but he was. He's been in the military as a medic and an EMT, so he knew his stuff. As we drove in the afternoon, he was attentive to turn mom every two hours, made sure she was comfortable, had her meds on time and as the interface between the patient and the drivers, he had ultimate concern about what we wanted to eat and where to stop for dining. I truly appreciated that, it was about what WE wanted, not forcing me to choose a stop that I didn't want. And the highest professionalism compliment is for the toiletry care he provided to my mother. He never hesitated to check and change her when I requested and even with a toiletry accident, Nicholas handled it with extreme care. I said "I could handle it" and he said "no, he had it". Yes, that was his job, but I would not have been surprised if he said "ok, I'll let you do it". But he didn't and that truly told me about his character! ACC definitely made the correct choice with this young man. And finally, my last comment - We are an African American family with service provided by a Caucasian team and while I know that shouldn't matter, it can and does sometimes. This team never blanched when they met me yesterday. They spoke to me and my mother courteously and handled us with the utmost care and professionalism. When the intimate nature of the type of care that is provided in this situation, I feel it is important for families considering ACC Medlink, to know that this team never exhibited biases at all ....THEY WERE WONDDERFUL! I provided the suggested max gratuity to each! THANK YOU, THANK YOU, THANK YOU Susan Taylor Demming
- Susan Taylor-Demming
Great team, great job
- Jay Stiff
Leslie and the two drivers were very helpful and professional. We were very pleased with the service. The only minor issue (and this can be left out of a public review but for the company's information) was that the time estimate was around 15 hours. Given that the crew doesn't want the patient to leave the van, I knew they wouldn't be spending an hour at any stops. The end result was that they arrived at 5:30 am (original estimate was 8 am) which caught all of us off guard. Other than that, the service and crew were terrific.
- Marilyn MacConnie
Appreciate everyone, and all they do. You guy's have been a God Send!
- Mary Bradley
Jan kept in touch and coordinated the trip with me She was fabulous and Jeanne the patient raves about her.
- Jo Marchand
The crew was professional and did an excellent job of getting my mother-in-law to her destination! I would've rated this a 5 star but the food that was ordered and picked up along the way wasn't the best for any of us little own my mother-in-law. It would have also been nice to know ahead of time what the crew would pay for along the way (snacks, drinks, etc). I wasn't expecting them to buy these things, but it was a pleasant surprise!
- Doug Welniak
In a stressful situation, ACC Medlink made the process of getting a loved one from one state to another. When the doors on the vehicle closed, I felt confident and at peace. The team was excellent, and I don't think they would have treated a loved one of their own any differently.
- Diana Preston
I am delighted that we were able to use ACC Medlink to transport my son Michael McGrath from California to South Dakota. I was however disappointed that I had to spend 36 hours either lying down or unsupported sitting on a foam berth. It was extremely uncomfortable. I was expecting a more accommodating situation for the companion to the patient on the gurney. The crew was top notch. The drivers negotiated the rough roads well and Erick the EMT did a great job keeping our spirits up and taking care of all that was necessary. Great crew!
- Karen McGrath
Great overall experience including booking, billing, and transportation. Crew was professional, took good care in transporting my father. Showed up on time and made the entire trip an enjoyable experience.
- Gary Epstein
Very nice company! After paying for the trip, it was a pleasure knowing they would pay for my 3 meals. Unbelievable! Your company needs to do more advertising in the East Texas area. Very rural, but we like to travel too!
- Mari Hooks
Was extremely pleased with ACC Medlink.. Everything went smoothly from start to finish. Communication from office and transport was excellent. At a stressful time, it was a relief to have all details handled efficiently.
- Patricia Stevens
I was attempting to get my father from NC to his cancer treatment in Tampa and I was in Alabama. I came across ACC Medlink on a google search and completed the form for an estimated cost. A member of the ACC Medlink team called me and that's where the professionalism started. Everyone we encountered during this stressful and fluid situation was amazing. The operators and operational personnel I was dealing with over the phone were accommodating and helpful. The drivers and medical personnel were kind, empathetic and knowledgeable. The transport was comfortable and clean. We were very happy with our investment in our fathers care and comfortable trip which was approximately 10-11 hours. Great job and I would recommend the ACC Medlink team to anyone who needs them!
- Jon Cotton
You were a Godsend to us. Thank you for your service. Everyone was very professional and very nice. Continue on. God bless you all.
- Carol Moses
Professional, excellent staff, training and knowledge. Courteous!
- Charles Gearing
So impressed with your services, I gave your information to the director at the assisted living facility when she was looking for medical transport.
- Julia Urra
It was a wonderful way to transport Will. Everyone went out of their making arrangements. We, the family, are very grateful to you all. Thank you!!
- Charles will Haas
A 12 hour drive with a disabled 87 year old lady was made even more difficult by a failure of the air conditioning system. These 3 people not only ensured their passenger was comfortable but demonstrated an incredible breadth of technical knowledge of how to fix the problem but to also invent and successfully employ workarounds. Hats off and heartfelt gratitude to these 3 highly professional/competent individuals!!!
- Willa Gaitanis
The drivers and especially Leslie the nurse were great and very helpful. We had a 27 hour trip from Iowa to Arizona and at times it felt like riding in a covered wagon over railroad tracks. The nurse said we had one of the newer vans so maybe it could have been worse. It was a very bumpy ride and barely enough room to squeeze through the 2 beds to get out. That being said the workers were great and we had no complaints. One suggestion I would make is to have cup holders on the ledges by the back windows.
- Dan Shonka
The company was very professional, arrived on time and delivered on time. I was able to speak with the person being transported. They did a very good job keeping me posted days before the transfer. The vehicle was very nice. I would recommend them and use them again in the future.
- Annette Seamans
I never knew this service was available but when I needed it, what a wonderful service.
- Shoshana Levine
Only concern was the bumpy ride. I guess this can't be avoided in a 13 hour trip. Crew was very professional and the coordinating staff really amazingly helpful. Reassuring and followed up immediately.
- Esther Goodcuff
The entire team was fantastic! Very caring, attentive and helpful. My Mom enjoyed the ride and the conversation. Thank you to an amazing team for taking such good care of our Mom!
- Renee Widmont
One of the drivers on our 12 hour June 17 overnight transport was exceptional, Ossie Church. My brother, the patient became very agitated and combative on the long drive. Ossie was able to gain my brother's trust by becoming his friend, talking calmly to him and reasoned with him, allowing my brother a little freedom to make good choices. We almost had to stop the transport midway, diverting to a local ER, because of my brother's agitation. But Ossie was able to calm him down. Not only is Ozzie an excellent driver, but he is so intuitive at patient/family member dynamics. ACC Medlink is very fortunate to have this man on their team.
- Sue Diamond
This company all the way around is great. Starting from Rhonda at customer service to the crew that took my mom and aunt home. My aunt says it was comfortable and they were great. They stopped for bathroom breaks whenever needed and were patient with my mom. It truly makes a difference when you have good people that care and you could see they did. This is the only service I would ever use for transport they were wonderful. Thank u ACC Medlink!
- Christine Dalrymple
Transport of two family members from one state to another was daunting. Your team made it easy and stress free.
- Margaret Horn
My great aunt is over 100 years old and was transported by Chris's crew from Bristol, CT to Danville, VA. The team, from the folks that answered the phone who helped me set it up to the crew who worked directly with my great aunt, were professional and exceptionally helpful and attentive. They provided great quality care during the trip and followed up after to be certain she was doing well. I would recommend this agency to anyone in need of nonemergency transportation anywhere. Absolutely worth every penny!
- Jan Brooks
- Dorothy Zander
Your company gave a quote that was about 2/3 the cost of the quote from our local EMS transport service. We found your company to be very professional and patient with my family member who has complex medical issues. You provided excellent care and did exactly what you said you would on time, too. We are so grateful for you and would definitely use your services again if the need arises. I wont hesitate to recommend your company to anyone who needs cross-country medical transport. I would especially like to recognize your nurse Melissa who went out of her way to comfort me and offer me reassurance that she would take good care of my loved one, she texted me during the trip and gave me several updates which was very comforting to me. She has a wonderful heart. You really better hold onto her because she's a gem! Thank you for your service!
- Trisha Drowns
The overall trip from CA to AZ was wonderful. The crew was outstanding. There were a few detours but was no fault of Medlink. The roads in CA were in desperate need of repair which at certain points made for a bumpy ride. If there should ever be a need for transport in the future we would definitely choose ACC Medlink. A big thank you goes to the team on the drive out as well as the customer service that took my call.
- Marie Frazier
I was totally impressed with the whole crew. The drivers were excellent, I felt safe the whole trip. Especially the busy cities which I would not care to navigate myself. The Nurse was a great help to me. I was tired since selling my house, moving the contents, while taking care of my wife with dementia. I had to handle the entire ordeal by myself because of her condition. Jan just jumped right in and took care of my wife while I slept.
- Henry Hurtz
The entire crew were extremely professional. The Nurse kept me up to date on my mother's status and expected arrival time. Great team overall.
- Michael Sherwin
The entire crew was very professional, efficient, and courteous. The vehicle was staffed and supplied as per agreement. Pickup was efficient and at the time agreed, with us being advised of any delays. Drop off was even more efficient with the crew unloading all our luggage. Travel time was as predicted. The vehicle was extremely comfortable. All facets of the trip were well coordinated.
- Brian Myers
This was our first time ever having to move my mother from her home in South Carolina to Michigan. My mother has Multiple Sclerosis and just turned 80 years of age. The ride for her was very comfortable. I cannot say enough about the ease of executing the transportation, the crew and staff, everyone has been so professional, helpful and friendly. I would definitely use ACC Medlink again.
- Tamara Nix
The nurse and drivers were very courteous. You felt very relaxed with them. Nurse made sure you were comfortable at all times. They couldn't have been nicer. Did want to mention that there were some loose panels on the outside of the truck that kept banging while we were in transport and that was very annoying and was hard to fall asleep. Also, should have a bedpan available on the Truck.
- Virginia Hundley
The scheduling staff were so helpful. They found a transport time that fit our needs perfectly. They made each step simple and do-able, and worked with us, the hospital, and destination facility, and the hospice to cover every detail. The transport staff were competent, polite, professional, and friendly. They looked after my mother's needs and delivered us safe and sound. My mother said, "This is a great way to get us to our new facility" even though the route was long. I recommend them without any hesitation. A job well done!
- Dean Bruckner
The crew picked me up on time, got me loaded and on the road. They were compassionate and kind and made the trip as comfortable as possible. I had a back injury and they were able to keep me stable and safe.
- Katrina Helm Collard
Wonderful job and the experience and professionalism was pivotal in minimizing stress for my mom.
- John Palmucci
The entire trip was comfortable and easy for my husband and I. The accommodations in the vehicle were perfect, so we both slept through the whole trip, and arrived home 2 hours early! The crew was great, especially Ranese, who looked after us like a mother. I would recommend ACC Medlink to anyone who needs medical transport.
- Judith Newman
My mother was very pleased and even though it was a long trip she stated it was pleasant and the crew was very nice.
- Shawn Jenney
No problems - outstanding crew - took great care of my spouse. I was so pleased to have found this medical transport company. I would definitely use this great company again for any medical transport. The medical person and drivers where the best - I could not ask for any better personnel - they were caring and accommodating - A great medical transport company - they are the best.
- Alfred Collier
One year ago, my mother was trapped in a horrible nursing home in the height of COVID in another state. ACC Medlink provided us an option to get her home in time for her to pass peacefully with family. They went above and beyond expectations. The staff that dropped her off knew more about her condition than even the nursing home staff. They were fantastic. I am eternally grateful for this service and the staff. Thank you so much, my mother would have never made it home without you.
- Brad Jinks
This is the 2nd time our organization has used ACC. We keep coming back for professionalism and efficiency in transport and response time.
- Melissa Clements
Brianna was amazing- she answered all my concerns. I can't thank her enough for all the support. The crew did an outstanding job. They took our dad from GA to PA. They arrived right on time and they had him in the van within 10 mins of their arrival. Our family can't thank them enough for all their support.
- Kim Treat
This Transport Team was Wonderful! They were very attentive, friendly and assuring. It felt as if we had known each long before that moment. I surely Would Recommend This team And Your Company To Everyone! I Am Truly Thankful For Your Service! I Pray God's Continued Blessing Upon Your Agency And Everyone Attached To It!
- Jacquelyn Isaacs
All the crew members were great. I spoke to Ms. Allen and her son and they both said the care and the team were excellent. Emily was wonderful. I don't remember the other two gentlemen's names but they were great. My client was very pleased with the service and I would certainly recommend your service to everyone.
- Laurie Hunter
I will definitely recommend your company to others.
- Ron Zunk
Evelyn was a pleasure to work with in scheduling my transport. Review back from my family was they were very pleased with the transport and comfortable. They were very happy to be back home.
- Kari Canavan
This was a wonderful experience. Comfortable ride. Kind caring providers.
- Renna Walters
Wonderful experience. So nice to just get in and ride no driving. It was kind of a bumpy ride but it's not a car so it is to be expected.
- Lucille Schwind
Transportation for a 103 year old person is traumatic at best. Their arriving ahead of the appointment and the personable conversation and professional service took away any worries. Continued contact with the office staff was very reassuring. Recommend this company without exception. Thank you for transporting my mom.
- BARBARA POMERANZ
I can't thank Brianna enough for the exceptional customer service support. She was always available for all my concerns. We moved my father in law from Ga to Pa. The crew and van were awesome!! Thank you to all!
- Kim Treat
I was very anxious about transporting my dad from Virginia to North Carolina because he hasn't been able to travel by car for many years. His ride with ACC Medlink could not have been smoother and he loved being able to watch movies the whole way. The staff was excellent! I'm so happy with our comfortable and safe ride from pickup to drop off. Thank you! If we ever need this service again, we will definitely use ACC Medlink!
- Jackie Asekhauno
The overall experience was excellent and made easy during a time of extreme difficulty! Rhonda was on top of our case from start to finish.
- Andrea( Gerald) Crews
Overall, my trip from a hospital in Naples, Florida to Mass General hospital in Massachusetts was exceptional. The crew treated my father and I like family. Anything we needed was taken care of. As of now, my father is recovering from his stroke at a rehabilitation facility. I would HIGHLY recommend this company!
- Bob Lewis
Moving from Massachusetts to South Carolina is daunting in itself. Then when you're disabled, it adds a whole other layer to it. My trip was safe and relaxing. Would definitely use again.
- Desa Plahn
The crew was amazing! All three of them. Although we lost our loved one on the way, they were excellent with assisting Margaret and very comforting. I could not thank you enough for all that you all have done to help us in this process. Although he was an hour or so from his physical house, he made it to NC, his home state... which is what he wanted. He wanted to go home! Your service is awesome! To Maria, Tammy, Chris and the drivers and nurse on board, I am so grateful for you!
- Shaun'tel Surratt
Kyle was very professional and very nice to travel with.
- Charles Austin
I had a lot of anxiety regarding the transporting of my father who is 94 years old with dementia from North Carolina to Massachusetts but everyone I had contact with always made me feel comfortable by their professionalism. His aide stayed in contact with me throughout the transport and made me and my father feel at ease with the whole situation. It was a very good experience and made my father feel like he was on an adventure. Thanks to all!!
- Marybeth Fenuccio
I was riding with my very frail mother. They arrived on time and did a great job to safely get her on board and transported. Very friendly staff. An outlet for my phone charger was available, very helpful for a long trip. Also, got to the location with no wrong turns! Very reassuring to be able to ride with her.
- Alison Pratt
Overall the transport was great. My suggestion is when you have a female elderly pt you should have a female Rn on board to have to change them if the pt is incontinent. I feel this would put them more at ease.
- Melisa Blanchard
We had an amazing experience with ACC Medlink from start to finish! We worked with Brittany, Nicky & MarieAnn in customer service. They were professional, knowledgeable and friendly each step of the way. The transport staff, Joel, Krista and Jonathan keep us updated through out the entire transport. They took excellent care of our sister Donna. She is arrived in Boston 15 hours later well rested with a smile on her face! Thank you for taking such good care of our family. The Gilhooleys
- Beth Gilhooley
The whole experience using ACC Medlink was top notch. Up front the service was explained clearly. There was a good stream of communication. Medlink coordinated with the pickup and delivery locations directly and communicated with me so I always had a good sense of what was going on. At the drop off all 3 of the team members were engaged and active and personable. It was very important to me to get a sense of who they were as people and I got a good vibe from the way they were all working to make my 95 year old mother's transition a comfortable one. Overall I would highly recommend this service to anyone needing long distance elderly or medical related transportation.
- Stephen Appe
Thank You and Keep up the Good work!!
- Philip Clark
ACC Medlink did an outstanding job transporting our son from Falls Church Virginia to Providence Rhode Island. I would recommend this company to anyone. They are professional and dependable. Thanks, William & Christine
- William Turner
Vey comfortable ride, crew was attentive. Watching movies was very nice to pass the time.
- Ruth Ann Cavender
Donna and I wish to extend our heartfelt appreciation and thanks for your help coordinating Dorothy Neal's transport from Punta Gorda, Florida to Potomac, Maryland. Also, we wish to thank the drivers and paramedic for all that they did. Dealing with Alzheimer/Dementia patients can be trying and exasperating even in the best of times. The disease, coupled with a 15 hour trip, requires superhuman strength and empathy. We will be forever grateful to your company. Best regards.
- Steven Berkowitz
- Rhonda Knotwell
Moving my friend home to be with his family was a very stressful task. The transportation from Mesquite, TX to Monroe, LA was made less stressful by the professional and courteous service provided by the ACC Medlink staff. My friend has always been grand and his transfer to home was done in style. We were very satisfied with the care that he received during his travel home.
- Rendy Bryant Ealy
Thanks so much for providing safe, comfortable and enjoyable transportation for my dad and I. We truly appreciate it!
- Jennifer Harris
All service was excellent enjoyed all about it. Thanks a lot.
- Stan Pelletier
They were truly professional and they showed my mother and I support and kindness on this journey. I appreciate them getting us to our destination safely.
- Kimberly Jones
I loved everything!! Would recommend to everyone.
- Virginia Thomson
Hello. The service from beginning to end was outstanding. Unfortunately our trip was a lengthy one, and it was hard for my parents to lay on stretcher beds for 30 hours. If the van were slightly larger it would be great to have a couple of regular chairs so they could sit up. Also a tiny toilet area would be super helpful. I understand this would call for a larger vehicle but it would make a huge difference in long distance transport comfort and time of trip. The staff were great - incredibly kind and helpful and we so appreciate that. What you do is so very important and you do it very well. Our family is sincerely thankful for what you do.
- suzanna Majewski
Sandra was excellent with my sister, Nancy. The drivers were great also. Booking the transport was a breeze, and the pickup and delivery went exactly as planned. There were no delays. My sister arrived none the worse for wear after a 13-14 hour journey overnight. Thank you for your great service!
- Laurie Leber
From the time I called, ACC Medlink was on top of things and very courteous. They helped me get a state to state transfer set up within 2 days and coordinated everything on both ends to eliminate that stress for me. They were on time and very professional. Our 10 hour trip turned out to be a bit longer due to traffic but we made the best out of it! The team (John, Melissa, and Caleb) became our friends along the way and it was even hard to say goodbye to them! They truly did anything to make our journey comfortable!!!!!!
- Jennir Bohne
Professional team from start to finish.
- John Wright
Jonathan was very professional and caring. He was considerate of family by giving updates.
- Ed Waller
Everything went exactly as planned, the crew were great, I would use this company again, and would highly recommend them, thanks for transporting my mother...
- Mike Johnson
The entire crew was professional, compassionate and caring. My sister was well taken care of.
- Tracy Grandon
I have nothing but praise for our experience. Will be recommending your service to both facilities we have been at and have gone to.
- Gail Wisneski
This was an overall good experience for my grandfather (age 94) who needed to travel out of state - approximately 8 hrs of drive time. The trip was fast and my grandfather arrived in good condition. They coordinated with both facilities to ensure that he had the appropriate level of care during transport. I'm grateful for this service and the peace of mind it provided.
- Laura Woodard
All staff was courteous and attentive to my mother's needs the entire trip. She couldn't have been more pleased with the trip and the way she was cared for. Great job!
- Jeff (Son) Bonham
Well out of their way when they drop off place became confused.
- Kenneth Papp
The crew members who transported my aunt were very professional and caring. Brianna was amazing. She kept us in the loop every step of the way. We will definitely recommend your company. Particularly at a time when good customer service is hard to find, your employees were exceptional. Thank you.
- Sharon Payne
Thank you for all you do!!
- Debra Livingston
Having to setup a medical transport for my senior father with memory issues was such a concerning experience for my family. We had to move him from FL to PA. But the minute we started the process with ACC Medlink my fears were quickly set aside. Everyone (I mean everyone) involved has been a true pleasure to work with. From the office coordination to the drivers and med tech on board. I was so pleased. Communication was next level. I hope I never need to use this type of service again, BUT if I do I will only use this company. Thank you to all!
- Brad Michael
Thank you for all you do and your professionalism!
- Debra Livingston
Everything went perfect from the beginning. Everyone I had dealings with were professional, courteous, and knowledgeable. If I need a long distance transport again, I will definitely use ACC Medlink.
- Eric Magee
Overall very pleased with the transport service. Communication between the hospital and nursing home was excellent and very smooth for this interstate transfer. My only disappointment was when the vehicle broke down or had mechanical issues, extending the transport of my father from NYC to Springfield, Missouri by about 15 more hours. The initial trip was about 19 - 20 hours. It was a very long journey for him, in unfamiliar places and with his dementia, not easy for him. However, the medic, Melissa, was quick to inform me and a replacement transport vehicle was dispatched as quickly as possible and that is what took time, other than normal traveling and care for my father. Melissa was an excellent communicator and managed this issue with my father with his safety in mind, having him at an ER for the time waiting for the new vehicle to arrive. I would say that I also would have liked to know that I could communicate with the transport team earlier than I did. When you've not used the service before, there are processes that would be good to know. The team overall, transport communicators and travel team were great, all very helpful with initial costs, contracts, payment and transport plans - professional and informative. This event was very stressful for us as a family, wanting to ensure my father's safety and smooth transport. While there was an issue, it was handled with safety protocols and professionalism. I was very glad when he arrived here for me to be able to see him and manage his care. I would certainly recommend ACC Medlink.
- RAE HENRY
Caleb, the driver left the initial positive impression when he didn't bark at me as I interrupted his breakfast, prior to beginning. Rather, he agreed to try bringing the oversized medical van closer to the nursing home, sparing the pt, my 97 yr old aunt unnecessary exposure to the cold. As I accompanied the team throughout the process of transferring her to the van, the med tech (forgive my memory for the name) stepped up to interact with the less than professional nursing facility staff.
- paul l. brown
We were very nervous about a 19 hour trip from NC to TX with my 92 yo mom who suffered a stroke in Dec 2021. But the guys were so nice and helpful that it was a very good and low stress trip.
- Susan Higgins
Entire crew was very professional and top notch! This is not an inexpensive venture to undertake but the process was smooth from beginning to end. We would definitely recommend to anyone in need of their services.
- ron york
Even though the van itself seemed a little unorganized, the trio was great. I can't imagine being on the road as many hours as they are on a daily basis. Not to mention the precious cargo they transport on every trip. But, they all seemed to work well together. They were all very friendly and accommodating for any of our wants and needs. I am so thankful that your organization got us home safely. I believe everyone paid very close attention to every detail, from the initial contact via email, to arriving at our destination and making certain we were comfortable. I would definitely recommend your organization to anyone in need of this type of transportation.
- Dorothy Pfister
I was not in the transport but watched the pickup and delivery and everything looked clean and professional.
- Terry Cox
Friendly , punctual , professional
- Harry Baynes
Overall I was pleased with the service. However, it seems like there was somewhat of a communication breakdown as it relates to the moving timeline. I was initially told an 8PM pickup would result in my mother arriving at 1PM the next day. Then I was provided multiple arrival times of 2PM, 4:30PM, 5:30 and lastly 6:30PM. That is a significant miss from what was initially promised and extremely disappointing.
- Don DiPietro
I only have one thing that I would have changed and that would be not leaving in traffic time as the driver changed lanes too often and had to slam on the brakes once. It is uncomfortable riding backwards but the changing of lanes so often throws you around in the very back!
- Jennifer O'Brien
Every member of the crew was polite, efficient, and respectful. The vehicle was clean, tidy, and well maintained. My needs were met. We arrived on time. Really enjoyed the movie selection. I would highly recommend ACC Medlink!
- Alma McCoy
Overall the transport was on time and what was expected. The crew was courteous and respectful. I had some challenges initially trying to get information and confirmation of the trip. Once confirmed and I was given a firm time, everything went off without issue.
- Mark Rohde
Everything about and everyone involved in the transport - from start to finish was first rate! Beth, the trip coordinator, was wonderful. Very responsive, attentive to detail and reassuring. All important as I was transporting my 89 year old mother with many medical conditions from NY to Florida. My mother then raved about Tonya, her nurse on board, and Kaishon and Shawn, her two drivers, stating that they were all so caring, attentive, funny and kind. She didn't mind the long trip at all and slept soundly overnight knowing she was being so well taken care of. Finally, I called the office about final Zelle payment and I got a quick courteous confirmation. This is an excellent transport service. 5 star rating from me and my mother!!
- Gayle Ashkenazy
Loved the fact that the system recognized my phone number and linked my request so that no matter who I spoke with, they had the details. Communication was very good with following up, rescheduling when a crew member was unable to make it in. Pricing was very fair.
- RICHARD NARDONE
My father 89 year old father needed to be moved from Virginia to Pennsylvania, a five hour drive. Your company was easy to book with very helpful people. He had many limitations and needed oxygen and it was no problem for the staff in the transport. He was extremely comfortable and well looked after. And phone calls about his status were freely available by the attending nurse. The expense was worth his security in getting where he needed to be.
- Gretchen Prince
Im so sorry I do not have the crew member names. But everyone was so wonderful. Moving my dad from Ohio to Arizona almost seemed impossible until we found AAC. Pricing is extremely comparative to other options, the crew was great with my dad and the drive wa super accommodating for his needs. We are super grateful and thankful!!
- Pam McLeod
After being discharged from the hospital in Ohio, with a long recovery ahead of me I needed the help of my family to heal. My daughter, who lives in South Carolina set up the transport from the hospital to her home. Our "dream team" arrived and from the start, made this otherwise stressful trip, a breeze. We could not have asked for a better crew. They were caring, attentive, and clearly love what they do. If you are in need of long distance transport, don't hesitate to call ACC Medlink. If you're lucky, you will get Nurse Tonya and Kaishon and Shawn as your crew. I am happy to report I am recovering, and being pampered in my daughter's home in beautiful South Carolina!
- Claudia Miller
Overall Great experience starting with customer service and care coordinators then to the crew, Vanessa Desmond and Pat gave great care to my parents and made them feel very safe and cared for. Our transport was from FL to OH and it was great! Thank You
- Catherine Kelley
I was happy with your company from the first phone call. I talking to several different people at your company. They were all aware of the case and very helpful. The trip was well coordinated with the hospital and I was kept informed by Tonia as to when they left NYC and again an hour before arrival at the facility. My son was reluctant when he first heard that was how he was being transferred. When I saw him Saturday he said the people could not have been nicer. Thank you so much.
- Ann Kerns
Extremely pleased with the timeliness, communication, and transportation. Highly recommended. Thank you!
- Mike Brazinsky
Thankyou for getting me home!
- Sharon Barros
Wonderful crew and service provided to get my sister back to West Virginia
- Mary Scott
Drivers and RN were professional, friendly, caring and kept me well-informed. I'd like to give special recognition to Tonya. My sister was refusing to leave, but Tonya's kindness and compassion won my sister over, so that she consented to leave.
- Sandra Meier
Transported My Mother from Colorado Springs, CO. to Traverse City, MI. There was good communication throughout the transport. Everything went as planned and on time.
- Tim Kibby
I would recommend this transport company to anyone that would require this service. It is pricey but well worth it. Rhonda was so helpful and explained everything to us and we are grateful for all her assistance. Thanks, ACC Medlink our Mom is where she should be, with family again.
- Pearl Mawst
Great support from the transport team. Thanks for the ride. The crew was great!
- Gina Jacobsen
The coordination of the move was efficiently done. The driving crew was responsive and accommodating. Vehicle provided a lightly jarring/shaking ride. Delivery was early but requested notification prior to arrival so I could meet the van, but none was given. I would definitely use your service again.
- Wesley Wieckowski
Thank you for my mom's sake.
- Rick Delaney
All were very helpful with our situation. My whole family thanks you very much.
- Darlene Delaney
- David Landis
I would definitely recommend this service and company to anyone interested.
- Ihor Miskewycz
Every one was very accommodating, and kind. The only issue was that the oxygen concentrator supplied by the transport was drawing too much current, so could not be used. Without it, we could not travel (my mom required oxygen). Luckily I had a less powerful concentrator on hand, supplied by my mom's hospice care provider. We were able to use it, though I then had to send it back to Chicago. Not sure what we would have done if I hadn't had an extra concentrator. This consideration would be extremely important for your future clients requiring oxygen.
- William Jonas
Everyone was so kind and professional. Would not have been such a pleasant trip without their efforts! Thank you so much!
- Cynthia Mercado
I was very nervous about my 85 year old moms transport. I was always contacted by coordinators confirming everything. They couldn't have been more helpful from the initial call, the booking of the transfer and always calling to confirm everything The crew was outstanding. Dan, the EMT and the drivers made my mom so at ease and took excellent care of her. She loved them and is still talking about them. Thank you for making a stressful situation so smooth and easy.
- Jeannie Matsook
My father in law was very ill in Florida and we could not figure out a way to get him back to Ohio. I came across ACC Medlink when searching to see if there was a medical transport that would travel across several states. I am so glad I did. I spoke to several different people in the course of a few days to line everything up, and everyone was knowledgeable, courteous and helpful. We were able to set up the transport within days. The drivers and nurse took great care of my father in law and his companion and made their 18 hour drive comfortable and kept in touch with my husband the entire time. I highly recommend this service to anyone. It truly was a Godsend to us!
- Kim Nye
Such great service, attitude and dedication to producing a great product. Great medical monitoring and care during transport with knowledge of the patient's (my father's) needs and concerns. Great driving by both Alex and Chris getting from Florida to Mass safely and efficiently.
- Jeffrey Herring
Moved my dad from Florida to North Carolina. Acc answered my questions politely and intelligently every time. They called me back with information that I asked for. Always friendly and so professional. This was a hard process for us to undertake but truly ACC made me feel safe and secure throughout. My dad apparently watched some of his favorite western movies in the transport on the ride up. I'm sure that made him enjoy his 'road trip' all the more.
- walter gurzynski
Awesome crew. Courteous, professional and fun to be with for an 8 hour ride from Marietta, Ga to Daytona Beach, Fl. Highly recommend ACC and this team.
- Bill Robinson
We were so fortunate to find your service. Everyone I spoke to answered every question, big and small. The office staff were so pleasant and seemed to genuinely care. My parents were not the easiest, but Chris was very compassionate. My only recommendation would be, allow the passengers to ride forward. Riding backwards made the trip more stressful for them. Thank you all!!!
- Rouse Fountain
The most professional and caring people. Made me and my mom feel like family. I would use them again in a heartbeat. Thank you for looking after my mom.
- Roma Patel
I am the daughter of the patient and rode with him in the medical transport van. The three ACC medical transit personnel, Felty, Chris, and Cody were amazing as they were professional and courteous from the initiation of our journey to the end. Thank you for providing transit service to bring my dad to my home.
- Bonnie Leins
The crew was fantastic; very attentive and courteous crew; they helped with my Mom who got a little cranky more than once and were very patient. I would recommend ACC Medlink to anyone needing medical or elderly transport; they are the best.
- Jenyfer Johnson
The crew made a long trip bearable and enjoyable. Mom wanted a cookie so they stopped at a convenience store and made sure she had a treat. I would recommend them to anyone.
- Lynda Fairleigh
I am also very happy with Brianna, Maria, and Nicky in customer service & Billing they all communicated really well with me about the set up, times, and equipment. Thank you to all.
- Kathryn Maguire
From the moment I called for Information for transport from Tucson Arizona to Milwaukee Wisconsin, the whole team were professional and caring . My parents were transported by Jonathon, Krista and David and were beyond impressed by their caring , compassion and professionalism. They felt completely safe and cared for . We can't thank you enough for the experience as it couldn't of been better ! We are forever grateful ! Carol Ama and Family
- Carol Ama
Sandra constantly updated me during the ride. She was so helpful to Laura and went above and beyond for her. The whole crew was helpful and kind
- Nancy Smith
This sounds crazy, but at some point during our 4-hour ride, I felt like we were on a family road trip. The crew was so friendly, welcoming and professional from the second they arrived, I felt completely at ease knowing my father was in good hands. The ability to ride along was priceless, and is something that not every service offers. I would give every member of the team the highest recommendation for anyone who needs to travel long-distance with a loved one.
- Erika Thomas
One little hiccup in the scheduling but corrected quickly. Daughter was in TN for the pick-up and said the crew was very nice. At the arrival site My sister and I found the crew to be great. Would definitely recommend this company's service.
- Alfred Cook
Great communication and would recommend.
- Douglas Strough
Outstanding service and care for my father. He arrived in Michigan safe and satisfied. I could not have asked for better care for my 92-year old father. Thank you, ACC-Medlink.
- Margaret Day
Started with Google. Glanced at reviews. Had a positive experience when I first called, which continued as we made the official booking. I think the price is fair. It was exactly what my family needed for Dad. We appreciate the professionalism of your operation!
- Keith Tomich
The crew members and driver were very courteous and patient with my mother on her trip from PA to GA. The coordinator was very professional and kept me updated on each detail of my mother's trip. I would definitely recommend ACC Med Link to anyone needing a transport company to transport their elderly parent from state to state.
- Michele Ruth
- Herman Stein
On time. Good updates. Professional crew Helpful and friendly. Worth the expense.
- Kelsey Garman
Very well organized and helpfull.
- Barbara Hayes
The staff was incredible, and I have nothing but the best things to say about every part of my experience using this service for my grandmother. I wish I could give seven stars instead of just five.
- Kendall Howell
The whole transfer of my 89 year old father was seamless. Everyone associated with ACC Medlink was courteous and professional. My father was very comfortable and happy during the 8 hours he traveled. Every expectation was was exceeded. We would absolutely recommend ACC Medlink
- Michael Moody
The ACC process from beginning to end was very professional. We felt very safe and comfortable. We would definitely recommend this service for anyone that requires transport of their loved one from state to another. Special Kudos to our team Josh, Patrick and Eric! Great group of professionals!
- Karen Taylor
Above and beyond service
- Tommie Rowland
THE BEST TRANSPORTATION SERVICE! This company has been absolutely amazing from the time I Inquired about their services, to the drop off day. Their communication was excellent, crew took great care of my family member as they travel from GA to DE. You can't ask for a better service. Love this company and I recommend them. Thanks so much guys
- Khadijah Chapman
I love y'all service and gave them the number to give you guys a call thanks so much.
- Marquisa harmon
If you are looking for medical transportation for a loved one, stop looking and book with ACC Medlink. They are professional and really care about the comfort of your loved one. Tucker, Jomo, and Desmond transported my 80 year old Aunt Lucy from Florida to Delaware - 950 miles on Jan 18th-19th. She had a blast! Lucy is still talking about the awesome trip and how wonderful the crew was, especially Tucker her RN. The entire staff at Medlink made sure I knew exactly what would happen and the ambulance crew texted me periodically so I would know how Lucy was doing and exactly when Lucy would arrive in Delaware. They far exceeded my expectations and hopes - thank you Tucker, Jomo, and Desmond for taking such great care of our Lucy! Bless you all. P.S. I thoroughly researched multiple medical transportation companies and not only was ACC Medlink the best reviewed with superior comfort provided for the patient, but they were also the least expensive.
- Michelle Donohue
Fantastic job by all! I would recommend ACC MedLink to any one. They were extremely helpful and helped when I did not think I was going to be able to pull off making the transport happen for my Dad.
- Shannon Russum
ACC provided prompt service. They coordinated with the hospital & we're on time, professional & courteous. Alexa made my ride as comfortable as it could be. And the driver was cautious but efficient. The team that took me home made my ride as good as it could he given the circumstances. I was comfortable & they tended to all my needs.
- Richard Schinzel
The whole team including the transport coordinators as well as the three team members who drove my mom and dad were great. They ensured we understood all the requirements prior to the transport, arrived on time for the pickup, were extremely kind to my dad and mom as they transported them. My husband and I traveled at the same time with the transport in an RV and the road crew were wonderful to keep us updated as to their position, and we both arrived at the end location at the exact same time. Thanks to the whole team for their excellent work and a worry free 12 hours worth of travel for my 94 and 96 year old parents.
- Kay Bourque
Right from the first conversation to my mother being brought home safe and sound, ACC Medlink was professional, courteous and compassionate. I am so glad I found them.
- Kevin Santos
That crew and all the coordinators did a wonderful job with a difficult patient. My accute memory care sister arrived in a peaceful state of mind and the texts at the end of her 11-hour trip were reassuring to me. Thanks to all involved SO MUCH!
- Linda Sholler
Very high quality service. Price is not cheap, but a perfectly fair value. What was most strongly appreciated was how professional ACC-MedLink is relative to the facilities at both ends of the trip. I told them they should undertake to operate rehab facilities as well.
- David Spier
Nurse Jan was always positive & cheery even though my husband experienced much pain at times & wasn't that cooperative. Jan cajoled him into position. Both drivers were friendly, kind and empathic and without hesitation helped with the 'heavy lifting'. You could tell this team enjoyed their work.
- Barbara Grimm
The Medlink crew was great. They transported my mom and dad 6 hours to their home so my dad could receive Hospice. The guys made a terrible situation better by taking such good care of my parents on the trip. The entire experience from initial contact to safe delivery of my parents was professional and great. Thank you from our family!
- Eric Stacy
Mom was moved from Bismarck ND to north of Milwaukee in January where the weather is unpredictable. Jonathan was always kind and courteous to me and, more importantly, to my mother. He texted me a Google link so I could track where the crew was in the trip. Also, was available if I wanted to call my mom during the ride. Thank you, Jonathan, and the rest of the crew. Great job!
- Tina Myers
The crew took good care of my 95 yr old Mom on her trip from Cleveland, OH to Columbus, GA. I had plan on making the trip with her but could not go due to testing positive for Covid, so I felt a little uneasy letting her make the trip on her own without me. The crew kept me updated on as their progress and let me talk to her. They treated her really well and kept her safe. I am really pleased with the service!
- Sharyn Floyd
The three people assigned to us were superb. Courteous, careful and considerate. We commend them. Our only complaint was with the vehicle. The commode was not accessible to my wife. She was immobile and could not reach the commode. The vehicle itself was comfortable and rode well. Overall, it was the most comfortable and convenient way to get my wife home.
- Bruce Brown
The van arrived 15 minutes early, went to the ward and professionally transferred my wife to their own gurney and and placed her in the transport van. The van was roomy and her bed looked comfortable and she arrived at the destination in a timely manner. Definitely would reccomend.
- DAVID BURNS
My Uncle could not say enough good thing about his Crew.
- John Garcia
John, Cindy Kashawn did a great job! Very professional.
- Joyce Bettinger
Excellent service would not hesitate to use again. The crew was courteous and professional. The vehicle and equipment was top-of-the-line, in like new condition. The move went without a hitch, just like clockwork. Thank you for an excellent experience.
- Edward Price
I shopped around extensively to transport my mom from Maine to South Dakota. ACC Medlink was not the least nor most expensive quote, but their ability to deal with my mom's medical challenges and their flexibility led me to choose them and I am glad I did. The crew was very thoughtful, always put safety first, and worked hard to meet all my mom's needs on a difficult journey. Plus the crew members were really genuinely great people. It was a very emotionally challenging time for me yet ACC Medlink was extremely professional, flexible, and did a great job. They let me bring my mom's cat, her plants, and the odds and ends involved in transporting long distances. They were very accommodating. I rode with my mom as well. Excellent service. So grateful for how easy they made this trip for us.
- Jane Gilhooly
A wonderful experience. I can't say enough good things about our trip.
- Karen DeFrank
Evelyn in the office extremely helpful and professional.
- Efklides Doumas
I appreciate all the help that everyone at ACC Medlink put in to help me get my grandmother transferred from a facility in Bradenton, Florida to one in Bloomington, Indiana on Christmas Day, which was truly above and beyond. I also wish that I could have had the opportunity to thank the transport team in person because it was passed on to me by my extended family that when the team picked up my grandmother in Florida that they really cared about her situation. She also enjoyed that they had her favorite Frappuccino drink available. She said the ride was very comfortable. Thank you all so much for doing what you do and for taking a huge amount of stress off of our shoulders, knowing our loved one was in good hands with you all.
- Amber Grav
The patient was very well pleased. The communication with the transporting team was exceptional. The comfort was phenomenon.
- Earlene Edwards
The entire team exhibited sublime service during the. entire trip. The level of care for patient and family was exemplary as well as the professionalism, courteousness, and needed comfort. I highly recommend your company to anyone wanting quality service-you guys didn't disappoint. We are indeed satisfied customers. Forever grateful!
- Tanya Mitchell
While the actual transport was very good the delay was frustrating. I was lucky that the caregivers were able to cover the additional shifts and the AFH in Everett was flexible about when we arrived. I understand that the situation with the snowstorms shutting down flights was very difficult and the coordinators were doing everything they could. The problem is that in the rush to give me updates the information was sometimes wrong or incomplete. In spite of this, I have given a high rating. I believe everyone was doing everything they could within the company constraints. In the end, the transport happened and was very successful. My mother had little to no anxiety on the trip and we were well cared for. Everyone I spoke to leading up to and on the trip was kind and helpful.
- Kathleen DeLong
John was wonderful in transporting my father and making sure he was comfortable when disembarking and Helen was a compassionate listener during this time of stress.
- Victor Fernandez
This was my mother's first time traveling a long distance in over 7+years, so it was a big deal for us. We were nervous and didn't know what to expect. The crew was AMAZING and made the experience one that we will never forget. From the time we left NC to the time we arrived in NJ, Robert, Rosie, and Jonathan ensured we were well taken care of. They were gentle, compassionate, and fun. We felt safe and in good hands the entire trip! Thank you for delivering our precious "cargo" safe and sound. We look forward to using ACC again and we will be requesting Robert, Rosie, and Jonathan for our next journey!
- Yulanda Darden
We are very pleased with the customer service we received. No matter how many times I called, a pleasant helpful representative was on the line to answer all my questions and concerns. Everything went off without a hitch and I appreciated that. Knowing that I could reach someone 24 hours a day was awesome too. The crew that accompanied us down there were great as well!!
- LAURA BURRAGE
Entire crew was courteous and outgoing, made me feel like I made the right choice.
- Phillip Loter
Tremendous service that is provided by MedLink! We were extremely desperate for medical transport, and MedLink offered that high level of coordination, which our family was seeking. Nicki, Heather and staff were always available to support our plans and expectations. Enroute communication with Jan (LPN) gave our family that high level of comfort. The service and value that was delivered, well outweighed the expense! Thank you, MedLink Team!!
- Vernon Burgett
I would highly recommend this service to anyone for medical transport. Thanks to all of the crew
- Vonnie Vealey
We really appreciate the punctuality, professionalism and friendliness of everyone involved from our first phone contact thru the actual transport. Wonderful service. Thank you.
- Eric Harding
The crew was excellent in their care, compassion, and attentiveness. In times of extreme stress due to medical conditions, it was wonderful that my husband and I could relax during our 700 mile journey from one hospital to another. It was the correct choice in choosing Medlink! The contacts prior to our trip (Marieanne and Evelyn) were so helpful in scheduling and answering our many questions and concerns. We highly recommend ACCMedlink! Thank you for being there for us!
- Patricia Wiant
The best service anywhere, so grateful to everyone that was involved. I would highly recommend your company.
- David Johnsten
Jan and her team moved my father from NY to GA. Everything was better than expected and the handoff to the receiving facility was excellent, Jan spent nearly a hour with the receiving nurse. I would highly recomend this transport company.
- Michael Garrick
It is not easy moving an injured loved one from place to place and ACC Medlink understands this and makes it easy on the whole family. I have used their service twice now for our father and let me tell you - we travel assured that we will get to our destination safely. Dad is happy and safe. I love that they are a female and veteran founded company! We appreciate the care they take with our father!
- Monica Brady
My father was transported with his friend on a 300+ mile journey. It was a very pleasant experience for both of them. The driver was very good, the nurse very attentive and my father was comfortable. He had anxiety about traveling and they made everything so much easier. Thank you very much!
- Dale Theising
Entire crew, all outstanding.
- David Johnsten
Thanks for all your work
- Mark Tolliver
From the first phone call to the delivery of my husband at the receiving facility in Florida, everyone I spoke with was friendly and helpful. The drivers Robert and Rosie and the nurse Jan were friendly helpful and felt more like family than someone just doing their job. It was a pleasure riding In the van with my husband that's a wonderful service you offer. Your price was less than half of another company I called your service was 200% more than they offered. It was a comfortable ride for myself and my husband. Thank you to everyone I spoke with at the office starting with Nikki; Heather; Curtis; Denise & Helen.
- Joan Bailey
I couldn't ask for a better crew than the ones I had. I am so very thankful for everyone that made my trip a success. Thank you to everyone.
- Brenda Grayson
We were absolutely hysterically crying, exhausted and confused when we got a hold of CarolAnne. She made this whole transition so painless, we just can't thank her enough. My mom absolutely loved everything about her transport and her team!! They had a 12 hour drive and she was so comfortable!! Had a TV, took naps, ate!! Anything her heart desired!! My mom adored her team. She had Jan as her personal nurse and Keith as her driver. Jan kept me up to date via text how mom was doing while we sat in traffic. I absolutely cannot thank them enough. From the beginning to the end this company has been top notch! Outstanding customer service right down the line!!
- Vicki Knotts
Thank you so much for helping to transport my husband home! The price was very reasonable compared to other quotes. Also, the customer service was excellent, so we felt comfortable choosing ACC Medlink knowing that John would be in good hands. Lastly, reading so many good reviews and knowing that you have been in business for so long was reassuring.
- Janet Nossal
My 91 year old mother was put in the hands of three outstanding professionals. She would normally complain about the shortest car ride, but this time she bragged about the 20 hour ride for days. The drivers, the nurse and the equipment were outstanding and made a difficult move very pleasant. Thank you to the whole team, including the coordinators.
- Richard Gaudio
It was a very pleasant experience.
- Francine Lynn
The patient was my brother. He arrived on schedule. Thank you
- shirley cherry
Medical transport van was superior, all of staff were very and accommodating. It was a 9 hour transport from Springfield, IL to Metro Detroit area. The ride was smooth. When lunch came the crew went to Olive Garden and purchased my dinner. I would highly recommend!
- Marilyn Steel
My sister had a 9 hr trip to come home after having a accident out of state leaving her with a serious head injury. Your medical transport service care was excellent. The cost was in line with other companies. I would most certainly recommend.
- Linda Malvesto
The crew was very good and treated my brother who is schizophrenic with dignity and respect.
- Michael Falk
The crew was very good and treated my brother who is schizophrenic with dignity and respect.
- Michael Falk
The whole process was positive professional and the least stressful thing I have had to deal with. The crew and coordinators were excellent and so compassionate they made the transport easy. Thank you so much for getting my dad home safe and taking such good care of of him.
- Shannon King
Were so blessed to have Eric Desmond an Robert return our daughter home from Chicago to Florida. All three were professional ,courteous and compassionate the whole trip home and made my daughter as comfortable as possible. They made us feel like Family. Being it was my daughter Birthday the Crew surprised her with cupcakes and a singing of Happy Birthday. Amazing. Thank you so much Kaylie and Carol Ann also. God Bless
- Kevin Jasper
The entire experience from Booking to execution of the trip was great. Everyone was professional and helpful every step of the way. I would highly recommend ACC Medlink.
- Amanda Vorwerk
I cannot say enough about the degree of professionalism used to schedule and transport my mother from Charlotte to Birmingham. The crew was prompt and efficient and took excellent care of Mom. The nurse who rode in the back of the van with her was so caring and made her feel at ease. Thank you ACC!
- Lee Turner
I needed to move my crippled and bedridden 94-year-old mother from Massachusetts to Florida, a 20-hour trip. Thank God for ACC Medlink. They got us there safely. I don't know how I would have accomplished this trip without them.
- Alma Glaiel
Eric Robert and Desmond were professional, caring and very compassionate on bringing my daughter home from Chicago to Florida. The drivers, Robert and Desmond were second to none in safety and proffesionalism. And Eric catered to our every need. They made us feel like Family the whole trip. God Bless those three. They were truly a blessing to my daughter, my Wife and I.
- Kevin Jasper
I used ACC Medink to transport my mother from a hospital in NY to an assisted living community in NC. The coordinators were so helpful and responsive and understanding when we had to abruptly reschedule the trip due to a temporary setback in mom's health which delayed her hospital discharge date. On the day of the transport, the crew arrived promptly as scheduled. The hospital staff were even so impressed that they are keeping ACC Medlink's name and number to refer to other families that may need the service. Upon arrival in NC, Mom could not say enough nice things about the crew.
- Jennifer Buhlman
Everyone with ACC Medlink made a very difficult time go as smoothly as possible. Punctual and extremely courteous.
- Teresa Banks
Entire crew professional. I was impressed how they have the long distance transport service down to a science. Trip from FL to IL went as well as it possibly could have. Our entire family is grateful. Would definitely use ACC Medlink again.
- Marion Momaly
It was necessary and critical to relocate my father from Virginia Beach to a VA hospital on Long Island NY. As his daughters and son, we felt that it was not feasible to drive him by ourselves. This service was very comfortable for my father and for our own mental health that he get home safely while he had constant medical attention for the entire trip. The 2 staff members were attentive and saw him into the emergency department when we arrived. If the need ever became necessary for anyone in my family or the family of anyone I know, I would not hesitate to share this experience. Thank you for arranging the transportation as quickly as you did.
- Trisha Krajci
First allow me to thank you for providing first class long distance medical transport to my client's daughter. As the chosen person that was entrusted to find a quality medical long distance transportation company, the family and myself are more than pleased with this company due to their prompt response to inquiries, being on time to the drop off, as well as providing some of the best care I've seen during a medical transport. The client was kept calm and was checked on constantly. The nurse was amazing. The family of the client and I cannot thank your transportation team enough. I will be using this agency for additional long distance transfers.
- JMal Jones
Sandra was amazing providing updates and made the time to make a stop to get our dad a hamburger after we passed on that they were his favorite! Great service! V/r, C/v
- Christina Vales
The roads need repair badly
- Dagmar Stern
Make sure patient companions are taken care of. My stepdads companion didn't get enough to eat. OTHERWISE I CANNOT THINK OF ONE RECOMMENDATION TO ADD!!! Way to go all!
- Sharon Crosby
From my very first research call, ACC consistently was proactive, professional, reliable and considerate of all my questions and concerns. We had to transport my mother nearly 900 miles and everything they did was above the call of duty. I highly recommend them.
- Susan Via Aaron
The ride up I-95 from Florida to North Carolina was very bumpy. Even laying in a hospital bed at night, I was unable to sleep due to the jarring, swaying, and bumping of the vehicle. I do not know if it is possible to design a medical transport van to have a smoother ride, but, if so, that would make the trip much more comfortable. The drivers said they did their best but said that poor road maintenance and lots of construction made it impossible to avoid rocking and bumping in this vehicle. Having said that, the trip allowed me to get my very weak and very sick mother to a safe care facility near my home. I am grateful to ACC Medlink for providing this professional, courteous and rapid service.
- Nancy Adams
Mary said the transport from The Villages Florida to Cedar Rapids Iowa was wonderful.
- Mary Hamilton
We are very pleased w/ACC Medlink. These people know what they are doing. Couldn't be more pleased w/the care of my mother in law (she is not an easy person to deal with) & Jesse made it work). Hats off to him & the crew. She was sad Jesse had to leave her. We need more Jesses in the world!!!
- Wynona Campbell
This company did great work and really helped us in a difficult time. I have already referred another client to them.
- Ray Huxen
Everyone was great to work with
- Gina Fisher
From my first interaction with your company, I have been very impressed with your professionalism, courtesy, and caring. I am so appreciative for all your help in relocating my elderly aunt from Connecticut to Virginia. All your staff have been a pleasure to deal with; in fact, dealing with ACC Medlink has been the easiest and least stressful part of this entire process. Everything was exactly as advertised, and your cost very competitive. I would highly recommend your company to anyone who wants the best for their loved one. Thank you for helping to reunite our family!
- Matthew Laird
The trip was excellent and I would highly recommend you to anyone who needs this type of transportation.
- Nancy Johnson
The transport of my mother was so beautifully executed! She was allowed to rest and kept safe and comfortable for the transport. Jan our nurse was excellent! My mother is incontinent and she checked and changed her, assisted with feeding her. They were excellent with communication, letting us choose lunch stop, and giving us restroom time when we needed to stop. We couldn't ask for a better ride to get my mother moved 600 miles! Thank you to our driver who was so kind! Top notch!
- Amber Christensen
Excellent service. It was well worth the money. My mother-in-law has several medical issues and they were very considerate and made her feel comfortable. I pray I never need these services again, but if I do I will definitely be using them.
- Teresa Walker
These three young men were absolute angels. They took a bad situation we were experiencing and turned around. They were extremely professional, very polite and extremely accommodating. They made us all, especially my mother who was being transported, feel at ease. I cannot say enough about these three young men except that they were an absolute god send. Your company was excellent to deal with and you should be proud and thankful to have such good employees as theses three. Thank you again to Alan, Cody and Wayman! God bless
- Jamie Luzzi
Wonderful company, made extra efforts to accommodate our tight schedule. Highly recommended
- Cristian Soto
Great work from start to finish.
- Jeff Hall
Great service. The nurse was professional and understood how delicate the situation was. My mom was coming by herself to my home in Florida. She has Alzheimer and just recently had surgery for her hip. They took great care of her and got her here safe and sound. I'm very grateful for the service provided and would recommend this company.
- Fabiano Desouza
Thank you ACC for your help during this difficult time. My mother, Elisabeth arrived safely and on time.
- mike kennedy
Excellant, trouble free. Thank you.
- Randy Greeson
We recently hired ACC Medlink to transport my ill elderly mother and father from New Jersey to Texas. From start to finish, everyone we spoke to and worked with were outstanding. They all communicated regularly so we always knew what expect. They were kind, understanding, professional and compassionate. They made a difficult decision, and a difficult journey more bearable. A special thanks to Kyle, David and Jerry, who treated my parents with dignity, respect and compassion during their trip. Everyone made a difficult time a little easier on our family. I enthusiastically recommend ACC Medlink for anyone who needs transport for a family member.
- Michael Sullivan
The crew could not have been more outstanding in every way. We are forever grateful for the compassionate and confident care my mother received during her four hour trek from Marshfield WI to Evanston IL. This is an excellent crew and I would recommend this company to anyone.
- Mary Vogel
Thank you so much for making my dad's ride from Florida to New Jersey seamless. He said that a 22 hour ride felt like 4 hours! The crew was amazing!
- Stacey Blaine
Professional and well coordinated experience.
- CHARLES HOWELL
The coordination of transporting my brother was flawless! Ryan was so helpful in answering questions., never in a hurry! When the date arrived for the actual transport all arrangements had been made with the physicality and my brother throughly enjoyed his experience traveling to his destination safely. The interaction with his nurse Jan and the professional driver made his time traveling pass quickly and the communication with us was so helpful. We are grateful to ACC Medlink for helping him get to his destination!
- Patricia Konczal
The crew was amazing! Thank you so much for all you did to help make my Dad's trip as comfortable as possible and for your compassion. This was emotionally a very difficult trip for me, but all of you put me at ease and we had some great laughs with my Dad's crazy sense of humor. God bless you all!
- Pegeen Mumber
My mother had a safe and pleasant transport. She was happy and that was the goal. Communications with everyone were great. I hope to never need to transport someone again but will certainly use ACC Medlink if I do and will gladly recommend them to others.
- Vicki Herridge
Got her there safely and on time.Thanks
- Thomas Bohte
Crew was great,for such along trip.
- Robert Berger
The team did such a great job for us coordinating the transport as well as during the transport itself. We felt very comfortable that our mom was going to be well taken care off during her ride. Thank you.
- Michelle LeRoy
It was an excellent experience transporting my mother to a skilled nursing facility. Excellent care and communication through other entire process! Highly recommend!
- Lynn Wicker
The hole crew treated us like family. Awesome
- Alfred Haas
The team took great care of my cousin Eugene, moving into an assisted living facility many hours away. He enjoyed his trip (the longest he's had in decades) and arrived safe, comfortable, and well fed! Thank you so much for all you do.
- Lauren Williams
CarolAnne was always on top of things. I met but did not travel with the crew. From what I saw and the feedback I received, we will look to use you again and will request the same crew.
- Matt Drysdale
Thank you so very much for providing this high quality service. From pick up until the end of our long journey, we were well cared for. The crew was attentive and professional, and full of kindness. We are very grateful for the high quality care you provided.
- Eve Young
Eric was extremely helpful and easy to communicate with. He kept my dad very comfortable. He has issues with sundowning so I was worried about the overnight trip. They had no issues and dad arrived safe and sound! Thanks Eric and crew for all of your hard work and professionalism!!
- Kathleen Baugh
They were prompt with the pickup and very professional. Additionally, they were friendly and was on schedule for the drop off. We were happy with the entire process. Thank you!
- Adrianne Aiken
I worked with the staff at ACC Medlink to connect them with my mother-in-law. The team was responsive, professional and very helpful. Their patience and assistance with multiple date changes due to our family member's deteriorating health was very comforting.
- Melinda Slaughter
All interaction with ACC Medlink has exceeded our very high expectations. Professionalism was readily apparent from the promptly answered emails, returned phone calls, ease of booking and most importantly, the transport crew. We were also very impressed with the ground transportation van and the status updates from Eric. We would unquestionably recommend ACC Medlink.
- William Gerity
I cannot say enough about ACC Medlink. You are all angels on earth, making the impossible into something attainable. We were able to get my father in law transported back from Florida to Massachusetts to be in his home surrounded by friends and family thanks to all of you. From the moment I called I was greeted and helped by the most professional representatives. My experience from beginning to end was A+. The driving team was great! Thank you, Debbie, Owen and John G for treating my father in law with dignity and respect. God bless you all!!!
- Kevork Moukhtarian
My mothers trip, 7.5 hours worth, went smoothly and she said it felt like 2 hours. Great crew and comfortable travel accomodations.
- Paulette Mackey
Excellent service! The staff and crew are very professional and extremely kind. Carol Ann was instrumental in making this happen and with her support and help I was able to fulfill my aunt's wishes to return home. Our sincere "thank you" from all the family.
- Lauren Hirel
The vehicle experienced some mechanical issues prior to the pickup time. The actual trip was delayed about six hours, but the staff were always courteous and professional. We appreciate the service that was provided to our family member.
- William Woodward
They were not only on time and friendly but were very professional- yet compassionate and saw to our every need. They were a great crew- worked well together.
- Betty C Reed
Did not meet crew members or see van
- Lynda Halvorson
The crew did a wonderful job of communicating along my father's journey home. I felt like I could call as much as I wanted to check in on my Dad and he reported a fun time visiting with the guys. Arrival time was accurate to the minute and they time the arrival to work with the receiving facility, which was appreciated.
- Sara Wrobel
We had never had to use a medical transport before but were VERY PLEASED with employees & safe driving & they catered to our every need- always polite & courteous ! Thank you to everyone involved in this trip!
- Michael Reed
Very kind, compassionate and professional. Made a long trip as painless as possible.
- Pam Streff
The team was wonderful- polite and very accommodating
- Suzan Iscil
My sister Susan loved Erik. He made her feel safe and secure. I, too, was very impressed with Erik and enjoyed our conversations along the 21 hour drive. The drivers were very respectful too, and I always felt like we were in good hands.
- Patricia Layer
Very kind friendly and extremely helpful
- Dwain Davis
We used ACC Medlink to transport my terminal mother from Florida back to Ohio. Because of her condition we felt this was the safest and most comfortable way to get her back home. It may seem expensive at first but the quality and care you receive is priceless. My mother deserved the best care available and Medlink was the answer. From the first person you talk with to the transport crew, everyone was amazing, caring and professional. I strongly recommend using Medlink, what we thought was impossible (Getting my mother home) they made possible.
- John Hughes
We were impressed from the get-go with the personal and caring tone of everyone with whom we had contact from the company. On the transport itself, the RN Jan called us twice to talk with the patient and reassure him. After their 20 virtually non-stop trip they seemed well rested and enthused to go on to their next assignment. We would highly recommend Air Critical Care to anyone needing transport services. Scott and Deb Wycherley, Townsend, WI
- Scott Wycherley
My overall experience with everyone at ACC was amazing. Everyone was very friendly and helpful at every interaction. The transport team we had (Debbie and Jan) were phenomenal with my grandmother and our whole family. This was an emotional experience for our whole family and the crew was with us every step of the way! We would use this service again in a heart beat
- Brittney Briggs
Mrs. Cox felt very comfortable with the crew. She is almost ninety and has been very sick, so this trip being stress free was extremely important. Thank you for your help.
- Linda Harry
We were amazed at the wonderful service and care provided. The only discomfort (if any) was that though the van was very nice it seemed quite bumpy at times. My mother made the 2000 + mile trip without issue. We are very grateful to the gentlemen that drove and provided care.
- April Gattis
The team was wonderful especially Owen. Very compassionate and attentive. Made the long trip more pleasant.
- Stephen Niarhos
I so appreciated your thoroughness, attention to detail, and your willingness to work with the nursing centers at both ends of the journey for my disabled sister. Most importantly, I appreciate the ability to access qualified and courteous ACC staff 24/7 to ask questions, adjust timelines, and finalize the transportation details.
- Maureen McMahon
ACC Medlink cared for my mother's needs, fulfilled their promises, and handled every aspect of the transport. I felt confident my mother was in good hands from beginning to end of her journey. Thank you!
- SARAH MUSLER
On two occasions medical air transport was required. The services received were outstanding.
- Randy Bridges
competent, professional, got the job done well
- Jane Barwig
My husband loved the crew. Very professional. Made the long journey to Ohio less stressful. I've already recommended Medlink to a family member that needs special care to Florida. Thank you for your service!
- Pat Luebben
Great service from moment we connected. Grande coordination.
- Jeane Robertson
Thank you, made a daunting trip pleasurable since we didn't have to stress about the details you covered.
- Jennifer Binns
When you are looking for a medical transport it's a difficult time for the family. Are we making the right choice? Are we choosing the right transport company? Is the transport team, professional, knowledgeable and caring? Is the coordinator working us through the process ensuring our love ones needs are met? From start to finish is the transport team, safe? YES, YES, YES, YES, and YES. Definitely 5 STARS!
- Jeanette Nieves
My father said it was an excellent trip. He did not know the names of the crew (they told him, but he forgot), but said they made the trip enjoyable. So thanks not only to your service as a whole, but to the crew as well. Hoping we don't have to use your service again, but if we need something like that again, you'll be on speed dial. Thanks again!
- Stephen McBee
All three members of the crew were great - and our friend arrived smiling.
- J. miller
Very professional and courteous service for such a long trip.
- Mark Booth
Transport showed up on time at both ends... their team coordinated with the hospital in PA for the pickup, and kept open communication with us the entire trip! Excellent service! Thank you!
- Todd Briggs
Outstanding service in every part. Ambulance, personnel!
- Betty Lewis
The whole crew was terrific - very personable and put my Mom at ease. The trip went as well as I could imagine!
- Jonathan (Jed) Dowell
Your crew was so professional and helpful! My grandmother was apprehensive to travel as she has dementia, but they made her feel safe and secure. She was so happy when she arrived after a 12 hour drive! I would recommend ACC Medlink to anyone.
- Shelby Ramsey
Amazing care for my mom and kept in contact with me. I was confident mom was in excellent care
- Kimberly Rediger
My father was very ill and in Florida. We needed immediate medical transportation to get him back to his home state. I made a phone call after researching this type of company and spoke with Maria. She was amazing, empathetic, and very efficient. They coordinated everything so quickly. Within a matter of hours, my father was picked up and taken home. This was an absolutely amazing experience- one that my family and I will never forget. This company answered and honored my fathers request to get back home. I am forever grateful.
- Joana Xipolitas
All went very well. Crew catered to me and my wife in many requests. Jan, our on board nurse, amazing. Very attentive. Great drivers. Made a necessary need, excellent.
- Richard Seidner
From initial contact through successful transport of my daughter, the team at Medlink was responsive with the sense of urgency the situation required. They demonstrated cohesive teamwork, comprehensive follow-up and clarity in communication. They understood the stress our family was experiencing and guided us through the entire decision process in a smooth compassionate manner. I hope to never need Medlink's services again but if I do or anyone else I know does, they will be my recommendation without hesitation. Impressive group indeed.
- Hugh Drohan
The whole experience was wonderful! Everyone was professional, courteous and eager to help. Thank you!
- Lisa Marino
When my mother in law needed a cross-country medical transport from her skilled nursing facility in Florida to Mayo Clinic in Minnesota for a major surgery, ACC MedLink came to the rescue! The transport coordinators were efficient, professional and courteous and set up all of the logistics for the trip with less than 1 week's notice. My mother in law had a comfortable and fun ride up North and had a successful surgery! Thank you ACC Medlink for a great experience all around!
- Stephanie Lamphere
From the moment they arrived, to pick up our Mom to the final destination 15 hours later... your entire 3-person team was amazing. Eric our Nurse came in first to assess her vitals. He wore a mask and listened to all our concerns. From that moment on, he said he was here to help us make the 15-hour transport as smooth as possible. He kept reinforcing that he was there for us and to let him know if there was ANYTHING at all that we needed or was concerned about. This was very comforting as we were extremely nervous. The 2 drivers [Steve & Bruce] were just as supportive asking how Mom was doing and were so careful in how they handled the vehicle. Our trip included a snowstorm, ice storm and finally rain. All the time I felt they managed the road conditions with care and safety first. Thank you to all 3 for making a stressful situation so comfortable.
- Ken McMillan
Thoughtful and thorough and interested
- Randy Jacque
When speaking with me, they were so organized, patient, and helpful. They were the obvious choice.
- Rachael Epelbaum
I would like to say right from the start dealing with the transport coordinator Evelyn we knew we were in great hands. She answered all our questions and made this important transport as painless and easy as possible. The crew Steve - driver Joseph - 2nd driver Jayden - medic Were so professional and courteous which made my mother so comfortable and relaxed as could be in the fragile condition that she was in. I highly recommend this company and am amazed at how well all was treated.
- Anthony Mordecki
The crew members were friendly, caring and responsive to our needs. Nurse Jan was an angel in caring for my wife. I would highly recommend your company to anyone.
- John Kromar
I am extremely satisfied with the service we received. The transport coordinators were very friendly, efficient and courteous. We were kept informed and provided with updates. All of our instructions were followed to the letter. The nurse, Jan, who accompanied my Aunt called the day before to introduce herself. She also called when they were an hour away as we requested. The care she provided was excellent!
- Karen Doyle
Well done. The van was clean, the staff was prompt and they were very attentive to my father, the patient, to ensure that he was comfortable and cared for.
- Donna Schult
There aren't enough words to describe the compassion and care we received on our 18 hour trip from Eric, Steve & Owen they went above and beyond for us they treated us like family the whole way. They are the most caring, compassionate, helpful, friendly courteous & professional guys. They are best crew anyone can have. We are so glad we had them. The office staff went above and beyond for us also they are so helpful and friendly & caring they took care of everything for us. There is not enough stars to give to the staff & words cannot describe how wonderful they are. Thank you ACC for taking care us like we were your own family.
- Nicole Moschitta
The driver and attendant were very professional and courteous. The whole office staff was awesome as well. We couldn't be more satisfied.
- Marty Wallace
Trip couldn't have gone better. Some weather related delays but no fault of staff. My mother was kept very comfortable and well fed and entertained. Hats off to your crew!!!
- Randy Strandin
Thanks so much for transporting my father safely and getting him here for the holidays!
- Jennifer McCrickard
The crew were amazing and took excellent care of my mom! Highly recommend.
- Margie Pryor
Everything was seamless. Owen helped make a very difficult situation turn out well. He went overboard to accommodate. Couldn't have been more reassured and pleased. In addition, the crew was prompt and efficient.
- Robin Weiser
We appreciate the care that Jessica received from everyone involved in the trip from Shreveport to Pensacola. Jessica felt comfortable and at ease. Thanks to everyone involved!
- Todd Barnes
CarolAnne and the entire team performed at a very high level of service. CarolAnne demonstrated superior patience with what was at times a slow responding facility. She assisted me with moving the transportation forward and getting it scheduled...fabulous work! Very professional. Danny, the Med Tech was outstanding as well, ensuring I received updates at the appropriate duration throughout the ride. The other crew members were professional and courteous going the extra mile to ensure family members had adequate time with my aunt prior to be quarantined. Great teamwork!
- Joseph Sergi
We were hesitant to use a company that we didn't really know much about except for the fact that they were prompt with their response and followed up on every question we had. It is a great service, especially now with those of us wanting to have our loved ones closer to us and being unsure of how to transport them in their fragile state.
- Jean Flowers
My mother's husband passed away in October. She always said if he passed first she wanted to be back in Iowa. I don't know how else I would have gotten her back here. Being transported by MCC allowed me to just spend the time with my mom and not worry about details. The crew were all so kind and courteous. We couldn't have had a better trip. THANK YOU ALL!
- Linda Micheel
I have already told several people that ACC Medlink is among the most professional, friendly, and customer-service oriented companies I have ever dealt with. Extremely professional, all services were delivered as promised, and great communication throughout. My dad was transported from a long term care provider in VA to one in NJ, and I told both homes that they should keep your contact info on file so they can recommend you to others who may be in need of this service. I cannot recommend ACC Medlink highly enough. Well done.
- David Cohan
Debbie and Owen were very professional, courteous and very helpful. They made the trip completely successful and quick from CT to VA on Monday night /Tuesday morning (11/9-10). I had experienced no anxiety, which is big for me. Thank you very much!
- Alan Coyne
Perfect, professional, caring service from start to finish. They took great care of both the patient and the whole family. Great communications every step of the way both with the family and with the pickup and drop off organizations.
- Barbara Perry
My experience with MedLink was excellent, I am glad I chose this company. I am grateful to everybody I worked on this trip, they helped me with everything and the trip was much easier than I anticipated and even pleasant and memorable. Please give my thanks and very good regards to Helen, Jadan, Justin and Shaun.
- Liudmila Kondakova
The entire process was smooth, Beth did an amazing job of helping me expedite my fathers' transport by a couple of weeks! The crew was considerate of my father's condition and very careful, very considerate. It couldn't have gone smoother and I'm so grateful!
- Sarah Emde-Myers
Your Med Van crew # 4 (Almeta Bradley, SteveFelty, Joel Nelson) this week brought our 100 year old father, Fred Pinciaro, from hospice in FL to NC. We cannot say enough about the first rate caring he (and we) received. The communication on both ends was flawless and the extraordinary Almeta texted my husband through the night, providing him so much reassurance.The end result is that we and his 97 year old wife (who we drove up) are able to be with him at the end.Your service is about so much more than transportation. Starting with the caring and wonderful Helen on the phone. It's really about love and for that we cannot thank you and the crew of Med4 enough. Special thanks to Almeta.
- Barbara Perry
Jessie was outstanding.
- Julie Cruzen
You all are an amazing team and the assisted living facility you transferred my mom to in Georgia was very impressed by everyone from the coordinator to the hard working driver and nurse. I can't thank you all enough
- Fiona Golden
Our experience with ACC Medlink was excellent. I apologize that I may not have remembered names accurately of each person I spoke with but from start to finish everyone we spoke with was courteous and professional. There was great communication about what to expect and it all came together as promised. We even had to make a slight destination address change at the last minute and I believe it was Evelyn(?) gladly made the adjustment. Most importantly we were put at ease after meeting the crew who were so kind and empathetic as they prepared my aunt for her drive to North Carolina. After a 10+ hour trip my family sent us a video of my aunt smiling and happy having arrived safe and sound!! We would recommend without reservation ACC Medlink!!
- Christine Pettey
I was so impressed with all aspects or the ACC Medlink staff members and services provided. Totally pleased!!
- Anna Beth Morgan
Great staff and accommodations in the vehicle.
- Joyce Camp
I would recommend this company for anyone needing non- emergency medical transport. They are professional, courteous, and get the job done.
- Kathy Muller
I was very nervous about the 25 hour trip from Maryland to Texas. The crew members placed me at ease as soon as they greeted me and my mother in Maryland. During the entire trip, the crew was professional and attended to my needs and my mother's health care needs. I would recommend this company for anyone needing long distance medical transport. A company that is prides itself on helping customers.
- marti blose
- Keith Ingram
Service was impeccable. Pick up on time and notifications along the route between states went smoothly and according to plan. I felt very reassured for the transport of my elderly parent with dementia. Coordination between hospital, senior living facility and transport was excellent! I was told to relax and ACCMedlink would take care if everything and they did! I cannot say enough good things about your service and staff!
- Pamela Cedrone
The ride was on time and they stopped for us to break and eat, very courteous. The nurse Sandra took really good care of my mom on the road and once they got her into the house.
- Michelle Thomas
Awsome, was made do easy, everything was great and the people involved, great customer service. Taking care if my father that were great.
- Susan Shaffer
I highly recommend ACC Medlink. Excellent company to use for long distance medical transportation. From the quote process to the booking process was an ease. They coordinated everything between the two facilities so we did not have to worry about it. Made my father and sister comfortable on the 12+ hour ride from CT to SC. Even put the hockey game on the tv for them to watch. Were prompt, actually earlier than scheduled, for the pick up. Made sure my father had all his belongings from the room. Upon arrival the next morning in Hilton Head they promptly wheeled my father directly to his room and made sure he was all settled in. Such professionalism on all parts. Again, highly recommend!!
- Darlene Enright
Thanks for making this trip easier for me and my husband.
- Debbie Clark
Service and staff were terrific.
- Michele Carville
Excellent careful driving. When he drove, the ride was smoother.
- Dianna Conrad
We needed to move my mom from Minnesota to Colorado to be closer to family. ACC was wonderful! My mom's trip went very well. She was well cared for and happy. The company made communication seamless and spoke with both care facilities as well as the family. I highly recommend ACC.
- Kari McMullen
Two issues: 1. A member of the crew forgot to call me once the trip was completed. A courtesy call should have been made. 2. Although I did specifically request a female medic for my mom, the COVID-19 situation made things more complicated and caused the trip to be rescheduled resulting in a male medic instead. It seems there was no way around this because of a "3 day window" once the COVID-19 test is administered to when the patient needs to arrive at the (Massachusetts) facility from out of state. At that point, I chose to complete the transport as soon as possible and not wait for a female medic to be scheduled. Everything else was excellent. Thanks for safely transporting my mom and taking care of her along the way.
- Don Polikoff
MEDLINK transported my wife and me from Wilmington, DE to Newport, RI. From the moment we met, each member of the crew (Nate, Joel and Jan) was supportive, helpful, kind and professional. When a medical question arose from the receiving facility, the crew worked diligently to solve the problem . . . and they did! Jan (nurse) provided outstanding care for my wife. And Joel and Nate were ready to help in any way. The driving was excellent, even while passing through NYC. I was a bit anxious about this trip, but my anxiety was calmed quickly, and the trip and the team were excellent. I will recommend this company and this team to anyone who has this need. My only recommendation is that overhead steadying bars be installed in the vehicle to ease movement and provide safety while travelling David Robinson, West Grove, PA.
- David Robinson
Transported my stepfather Stephen W Higdon. My mother rode along and was VERY APPRECIATIVE of the services provided. She especially wanted to recognize Jim Parker, Desmond Harley, and Eric Odroniec for the services. They were courteous and respectful and took good care of my dad. Thank you.
- Kyle Gorden
I had planned to move my Mom across country (CT to CA), nursing home to nursing home in early March. I had to abruptly cancel at the last minute due to COVID and we thought the transfer could never be realized. I am still stunned that ACC was able to pull it off so successfully via commercial air escort. I was impressed from the start based on ACC's responsiveness (Maria in particular). Justin accompanied my Mom and could not have been more professional. He was calm, organized, and kept me up to date. Mom (a known tough customer) told me how great Justin was without even being prompted. I highly recommend ACC for anyone that needs this type of support.
- Francis Dumont
ACC Medlink worked with me to transport my mom short notice from North Carolina to Ohio. While I hope I never need to use medical transport again, if I do, I will absolutely use ACC Medlink.
- Jocelyn Watson
What could have been a very stressful trip for my husband was anything but!
- Sue Gostanian
Amazing team. They got my son back home and took extreme car of him. He said care was better than hospital.
- Benjamin Lozano
This was a very difficult situation with our relative being out of state and not able to communicate due to a stroke. Not to mention the obstacles of COVID. The coordinators were amazing: Informative, reliable always answering the phone. Was given a quote for services; I considered it to be extremely reasonable, especially due to the distance and timing. I would have expected far more than quoted. Thank you all for such an outstanding service. I would recommend ACC Medlink to everyone.
- June Barrelle
We were so pleased with your transport team and your diligence to make this happen. This literally saved Elisha's life!! Thank you for being there and working this out for our family so quickly! May God bless you ALL!!!
- Michele Shelton
I cannot say Thank You enough for the outstanding and excellent service we experienced with ACC.
- Kimberly Young
Truly a perfect option for my mom. She couldn't fly from Florida to Maryland. She is perfectly healthy but we did not want her to have any exposure to COVID-19. Thank you for an awesome experience
- Barbara Hornstein
Everything with the transport happened as represented and on schedule. The Drivers knew exactly what they were doing. The attending nurse verified all medications prior to departure. She was exceptional and cared for my brother throughout the night. He was in good hands.
- Carol Hobaugh
Eric made my 97 year old Mom very comfortable in an otherwise uncomfortable situation. He is a very caring person who is made for this job. David's driving skills were perfect and I am a very hard person to please when it comes to driving! David is also a very caring person who made my Mom very comfortable.
- Patricia Nizzere
Long trip for my 95 year old mother(Indiana to South Carolina). Attentive, flexible, good accommodations. Made a possible nightmare into a good experience.
- Michael Sunderman
Our trip was very long. Since we had to divert I-95 due to an accident we arrived home at 3:30 a m . Our care couldn't have been better. Would definitely recommend with no reservations.
- Joseph Goldman
The staff and crew were EXCELLENT in arranging and working with me to get my step son transported up North. My step son is a Vet and has terminal cancer. We had to change the destination by quite a bit of distance and the company kept the original quote and applied the difference in charges as discount for a Vet! Due to Covid my step son was traveling alone. The crew stayed in touch and even gave him a cell phone to use to check in with me at 1:30 am. it was a HUGE relief to get him transported safely, quickly and professionally. Thank you for a job well done and help in getting a terminal vet home to his family.
- Stefanie Gage
This was such a pleasant experience. From first contact via phone, all the way to delivery at our door. The crew was so attentive and kind. I would recommend ACC to anyone.
- Donna Babinski
The crew that we worked with to transport my mother from northern Indiana to Texas was without a doubt in my mine BEST IN CLASS. Jan our nurse was attentive to every need my mother had and truly cared about provided her with the best nursing care possible during the trip. Joel and Justin our drivers were great as well. Made us feel at ease the entire trip. Joel and I had some great conversations about sports which made the time go by a bit faster. I was very appreciative of that. Lastly, the office staff was exceptional answering all my questions (and there were many over several weeks leading up to the trip) in full and explaining things in detail. Great group of people. The experience with this trip exceeded my expectations and I 100% recommend ACC Medlink guys to anyone needing to transport someone long distance. Truly a first class operation.
- Larry Caracciolo
I really appreciated the kindness and care given to my ailing Great Aunt. The communication was excellent keeping me posted from start to finish. We were very please with your service.
- Regina Tyson
Everyone I talked to or dealt with was wonderful. We had a hiccup as far as coordinations with the movers and needed to change the day of the transport. Since there was a conflict with another transport, they worked to get it all taken care of and were able to change it for us. Before I discovered ACCmedlink, we didn't now how we were going to get my Dad moved. They were a life saver.
- Cheryl Steele
The whole ACC Medlink team was great to work with! They provided prompt and professional service to answer all our questions. The transport team took great care of my grandfather and provided us regular updates on his status and their location during the trip.
- Ryan Mohr
We were extremely pleased with ACC Medlink and the professionalism shown throughout the entire process. Evelyn and Maria were very knowledgeable and considerate of my concerns and continued to guide me through each step of the transport for my mother. Danny and Steven arrived on time and were well prepared to receive my mom. They made her comfortable and reassured her that she was in good hands. They put her at ease and that helped me tremendously to know that my mom was secure and well cared for during the entire trip. I would definitely use this company again and would highly recommend others to do so as well!
- Nancy Watson
ACC Medlink was incredible. The follow up and drivers were fantastic. Our situation with a family member was very challenging for transport and ACC handled with ease. Highly recommend!! Aaron T
- Aaron Till
Lori We were so happy we had Lori to accompany my grandmother on her cross country trip. She was extremely caring to her and was great at communicating with us (the family) throughout the trip giving me updates continuously. Maria Our coordinator for the trip was also amazing. Selecting the perfect transport nurse, answering my questions throughout the process, and communicate if and coordinating with both send and receiving facilitates. Both facilities told me they were very happy With the communication. Everyone at ACC made the transport easy, seamless and with minimal stress on my side.
- Michelle Marge
The entire ACC Medlink team was courteous, professional and respectful from the first call all the way through transport of my mother-in-law. They provided a dignified experience in a very stressful time.
- Douglas Suriano
During the special trying time of the virus Medlink worked with us over a period of weeks to pick up my mom who is 100. Coordination was difficult because she went from the hospital to an associate medical facility/rehabilitation. Still Medlink kept in touch and overcame every roadblock by the medical profession. Your team and effort made it much easier. What is more they were on the dot date and time of arrival. We asked that the team call us one hour out, they did so, allowing us to be at the destination to meet my mother's arrival. We could not ask for better service by anyone. We highly recommend Medlink to anyone who wants to be worry free of transportation of a loved one - state to state.
- Steve Schultz
We are completely satisfied with our choice of ACC Medlink to transport my father from Ft. Lauderdale to Dallas. The whole interaction was positive. The van and their equipment was high quality and in excellent condition. Eric the medic gave us feedback throughout the trip and my father was comfortable the whole way.
- Ed Musall
Working with ACC MedLink was top notch - from the first phone call to dropping off my 82 year old mother at her new residence, every person was unfailingly polite, professional, and caring. My mother, who had recently broken 2 major bones and was immobile except for one arm, felt the same and was very happy with the entire 15 hour trip. I can't remember the last time I worked with any company that was this professional and responsive - as well as gracious. From every person I spoke with on the phone to Michael, Donny and Roberto who took such care in getting her here safe and sound, I cannot thank you all enough. It was a perfect trip during a very difficult time. Thank you all, T English, Colorado
- Tracey English
I can't thank you enough. Unfortunately my dad passed away June 1st. But he was surrounded by his children. This would not of been possible with you all. Thank you so very much. The Fournier Family
- Philip Fournier
The drivers were very professional and courteous as well as the staff I spoke to initially, Jessica and Maria, they were quick responding and friendly. They gave us a courtesy discount for my father being a veteran and it was well appreciated!
- Deanne Ross
If I could give ACC 6 stars I would. In these times of companies "that don't preform" ACC delivered from start to finish,. They take the process "out of your hands" when you need help the most. They met every requirement I asked of them and never flinched. When you are going thru a "bad" situation and need transportation....USE THEM!!!!
- CARL BOLNO
I was very concerned because my mother is 90 years old and has quite a few health problems. The women that drove her were absolutely wonderful. They not only took great care of her, they kept me updated for the whole trip. You have 2 wonderful employees
- Deborah McCue
Both guys were really great. I don't remember the driver's name, but he was very friendly. Michael, who assisted my aunt made us relaxed and knew she was in good hands.
- Tonya Hart
Very professional crew, timely, kept me updated on arrival time. Took good care of my mom.
- Kris Kirkbride
Nurse Keene was kind, caring and professional. They took great care of my dad and called me several times throughout the trip to keep me updated. When they arrived they safely transferred him to his waiting rented hospital bed! I am very grateful for nurse cane and the driver who is super friendly as well Manuel DeJesus! Thanks again for having such a wonderful service and such great and dedicated staff!!
- Karen Adams Nowak
Tom and Jonathan were outstanding. They took excellent care of my dad. Even got him the turkey dinner he wanted. How they found it I don't know since we're on Covid lockdown with the restaurants.
- Karin Young
From the moment they answered the phone the experience was great! I was so worried about my family member that needed to get from Florida to Michigan. Due to covid no family member could ride with them, but they kept in contact and gave a sense of security during transport. I cannot recommend this company enough, or thank them enough for how well they took care of my family member. Thanks to ACC MEDLINK this stressful situation became much easier on every one involved.
- Cathy Jones
They were professional and personable. They were caring and concerned about the wellbeing of my grandmother. I was bet pleased with thier service and would recommend them to others.
- Kamilah Cornelius
Shout out to ACC Medlink! Thank you! from the bottom of our hearts for delivering both my parents to their new home in NC. We could not have done it without you! The team (2 drivers and a nurse) were incredible. They were on time and took care of all the details with extreme professionalism. My husband and I followed in our car and found comfort in knowing that my parents were safe and cared for. Above and Beyond service during these challenging times - from beginning to end. Would highly recommend to anyone and use again if our need arises. THANK YOU!
- Petra Wynkoop
Both crew members were incredibly kind and professional. We could not have been more impressed with the van and personal service from the first phone call to the end of the journey, Thank you for everything!! Sincerely, Randall Smith
- Randall Smith
Everyone was great and professional to work with
- Mike Gieniec
Thank you all for taking care of my husband on his last journey. I know an extra amount of care had to be given to him under the circumstances and I am very grateful. We did not expect this to happen when it did but all the right decisions were made. I know my son Brian probably grew impatient but these circumstances were not usual as you know. I probably should have been the one to accompany my beloved husband but my children thought it would be too much for me to handle. Thank you for dealing with Edward, Jr. so professionally, we thoroughly appreciate it. I would recommend your services very highly. Rita Bailey
- Rita Bailey
ACC was amazing completely professional, communication was far better than I ever expected. I do not ever give on-line reviews, but I will tell you that these folks know what they are doing, and I would not hesitate to recommend them wholeheartedly. I would give 10 stars if I could.
- Kitty Considine
I chose ACC for my mother's non-emergency medical transfer from Virginia to Alabama. The crew was courteous, prompt, and instituted additional safety measures and precautions to abide by COVID-19 countermeasures. The vehicle was clean and comfortable for the twelve-hour drive and my mother arrived at her destination on schedule and COVID-free. The service was very reasonably priced and I will definitely recommend ACC in the future. You won't be disappointed!
- Jimmy Glenn
Outstanding service! Thank you all so much for helping me get my sister home!
- Lewis Barber
Very happy with the service from start to finish and received info from the nurse upon arrival with a report.
- Jean Maron
The team from ACC-Medlink arrived right on time to transport my father and myself from North Carolina to Michigan. The two drivers, Damian and Joseph if I remember right, were very courteous and friendly, getting us to our destination safely, and in great time. The nurse, Jan was very helpful and courteous, taking care of my father's needs along the trip. Also, Everyone I spoke on the phone with over multiple phone calls, due to indecision on my part on when and if dad could travel, were friendly, and very helpful in setting up our transport. I and the rest of my family are very happy to have found your company at a time we needed you. Thank You.
- Mark Russell
All three members of the team were professional and caring.
- Gary Schwandt
Lori We were so happy we had Lori to accompany my grandmother on her cross country trip. She was extremely caring to her and was great at communicating with us (the family) throughout the trip giving me updates continuously. Maria Our coordinator for the trip was also amazing. Selecting the perfect transport nurse, answering my questions throughout the process, and communicate if and coordinating with both send and receiving facilitates. Both facilities told me they were very happy With the communication. Everyone at ACC made the transport easy, seamless and with minimal stress on my side.
– M. Marge
The entire ACC Medlink team was courteous, professional and respectful from the first call all the way through transport of my mother-in-law. They provided a dignified experience in a very stressful time.
– D. Suriano
During the special trying time of the virus Medlink worked with us over a period of weeks to pick up my mom who is 100. Coordination was difficult because she went from the hospital to an associate medical facility/rehabilitation. Still Medlink kept in touch and overcame every roadblock by the medical profession. Your team and effort made it much easier. What is more they were on the dot date and time of arrival. We asked that the team call us one hour out, they did so, allowing us to be at the destination to meet my mother’s arrival. We could not ask for better service by anyone. We highly recommend Medlink to anyone who wants to be worry free of transportation of a loved one – state to state.
– S. Schultz
At ACC Medlink, we are continuously improving our processes to ensure the best care for our customers.
When choosing a medical transport service provider, you must ensure to choose one that not only focuses on getting you to your destination, but also prioritizes using the safest, most conducive, and most efficient sets of vehicle fleets and equipment to do the job.
ACC Medlink appeared on the TLC television network reality show “1000 LB Sisters” to transport one of the cast members from Ohio to a doctor in Kentucky. Filmed in late 2022, ACC Medlink, four of its employees and the journey they took with Tammy Slaton were featured in episode 6 of season 4, which originally aired on February 21, 2023.
ACC Medlink is proud to announce the addition of a new line of elite medical sprinter vans to our long distance medical transport fleet. This addition will allow ACC Medlink to continue to provide superior service and outstanding care for those in need of medical transport out of state...