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Six Tips for Choosing A Non-Emergency Medical Transport Service Provider

Choosing a non-emergency medical transport (NEMT) service provider is difficult for a first-timer, even with thorough research. Therefore, clients need to follow specific tips when selecting a NEMT firm. These tips include:

1. Ensure the non-emergency medical transport service firm is accredited

Accreditation from a regulatory body like the Better Business Bureau is one of the first things you should check before patronizing a non-emergency medical transport service firm. It is not easy to obtain accreditations from these regulatory agencies.

Thus, a firm that has passed the accreditation rules set by these agencies by no means offers substandard services. The fact that these firms met strict accreditation rules means they can carry out successful trips to a medical facility with professionalism.

2. Inquire if the escort staff have the necessary training for emergency cases

Non-emergency medical transport (NEMT) services do not deal with emergency cases. This role is reserved explicitly for emergency medical services (EMS). However, emergencies may arise during trips to the hospitals, especially long-distance ones. In such cases, employees aboard the NEMT vehicles must have received the appropriate medical training to deal with emergency scenarios.

Therefore, clients need to know if the non-emergency medical transport service firm has escort employees who have received the necessary training for handling emergency medical situations.

3. Check on the firm’s fleet and the type of vehicle that will suit the patient’s need during medical travels

A vehicle for long-distance medical travel may not be suitable for short trips to the local medical center. Therefore, clients have to know what vehicle is assigned to them before a medical trip. Ensure that the NEMT firm provides you with a vehicle that suits your needs and allows you to enjoy a journey in safety and comfort.

Clients should also visit the NEMT firm’s facility to check if the vehicle assigned to them is appropriate for your trip or if the vehicle is well maintained and safe for travel.

4. Check for the extra features and facilities installed within a NEMT vehicle

Some non-emergency medical transport service companies offer premium service that gives patients a taste of luxury and comfort on a medical trip. These NEMT firms have vehicles equipped with luxury facilities such as a high-quality mattress, a bathroom ensuite, a flat-screen TV, and WiFi. This luxury offering is specially designed for people who are uncomfortable traveling long distances to a medical facility.

5. Ask if the NEMT firm has the needed equipment.

Before allowing your loved ones to embark on a medical trip with a NEMT firm, ask them if they have the necessary equipment for a patient’s travel, like stretchers, wheelchairs, and crutches.

Nevertheless, clients must also inquire whether the NEMT vehicles allow for easy access to wheelchairs or if the escort employees have the necessary training for transferring patients and helping them into a building. These inquiries, if answered, will provide feedback on the safety and comfort your loved one will enjoy on a trip.

6. Do not sign a contract until you understand it

When contracts are lengthy and filled with legal jargon, it becomes necessary to seek the services of a solicitor to avoid future legal problems. However, it would be best to patronize non-emergency transport service companies that offer straightforward and easy-to-understand contracts. This will help you save money that would have been spent on the services of a legal professional.

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