Long Distance Medical Transport
For Hospital Case Managers & Discharge Planners
Reliable, professional medical transport coordination you can count on. We make your job easier with 24/7 availability, seamless facility communication, and complete documentation support.
Why Case Managers Choose ACC Medlink
We understand the complexities of discharge planning. Our team works seamlessly with your facility to ensure smooth, safe patient transfers every time.
24/7 Professional Response
Our transport coordinators are available around the clock. Get immediate quotes and same-day transport coordination when you need it most.
Complete Documentation
Full medical handoff reports, HIPAA-compliant documentation, and insurance coordination support to streamline your discharge process.
Licensed Medical Staff
Every transport includes an RN, LPN, or EMT-Paramedic, ensuring continuous medical oversight and proper care handoff at destination.
Direct Facility Communication
We coordinate directly with receiving facilities, handling bed confirmations, medical reports, and arrival coordination seamlessly.
Family-Centered Care
Up to 2 family members travel at no extra charge, reducing anxiety for patients and providing continuity during transitions.
DOT Safety Certified
Only DOT-approved medical transport vehicles in the industry. 2-time Fleet Safety Award winner with an unblemished safety record.
Streamlined Process for Busy Case Managers
We've simplified the coordination process so you can focus on patient care.
Contact Us
Call 24/7 or submit online request. Get immediate quote with all details.
We Coordinate
We handle all facility communication, medical reviews, and scheduling logistics.
Safe Transport
Professional medical team provides bedside-to-bedside transport with continuous care.
Complete Handoff
Full medical report and documentation delivered to receiving facility.
What We Handle For You
Medical Record Review
Complete assessment of patient needs, medications, and equipment requirements
Receiving Facility Coordination
Direct communication with destination facility for bed confirmation and timing
Family Communication
Regular updates to family members and designated contacts throughout transport
Medical Equipment Preparation
Oxygen, monitors, stretchers, and specialized equipment ready before arrival
Real-Time Status Updates
GPS tracking and regular status updates to your facility during transport
Insurance Documentation
Detailed invoices and medical necessity documentation for reimbursement
Medical Handoff Report
Comprehensive report including vitals, medications given, and patient status
HIPAA Compliance
All documentation and communication fully HIPAA compliant and secure
Emergency Protocols
24/7 medical oversight with hospital rerouting capability if needed
Transport Completion Confirmation
Written confirmation of safe arrival and complete patient handoff
Professional Fleet & Medical Team
DOT-Approved Vehicles
- Mercedes Sprinter medical transport vehicles
- Standing headroom and spacious interior
- 8-inch memory foam medical mattresses
- Full medical equipment and emergency supplies
- Climate control and entertainment systems
Licensed Medical Staff
- RN, LPN, or EMT-Paramedic on every transport
- Two DOT-certified professional drivers
- Comprehensive background checks
- Specialized long-distance transport training
- Compassionate, professional patient care
Compare ACC Medlink to the Competition
Here's how ACC Medlink upstages competing transportation services.
Sprinter
|
Competitor Minivan Services |
Competitor RV Services |
|---|---|---|
|
Two professional drivers & medical professional Nurses can stand & properly care for patient en route |
Two drivers only Tight space, no headroom No room for proper care |
Medic and two drivers No way to load stretcher onto RV No room for proper care |
|
2-Time Safety Award winner at Fleet World Honours Nationwide fleet – expertly maintained Insured beyond all Federal requirements |
Questionable safety record Questionable maintenance record |
Structure not safe for passengers Questionable maintenance record No crash-safety standards required |
|
8-inch memory foam mattresses Passenger beds DOT-approved for safety ALL DOT safety requirements met |
2-inch plastic mattress Not DOT-approved for medical transport |
Hospital-type bed Not DOT-approved for medical transport |
|
Custom Bedside commode providing unparalleled access |
Bedpan only |
Small ambulatory bathroom Not ideal for patient transfer |
|
Low Emission Vehicles BlueTEC SCR technology Complies with strict EPA/CARB standards |
Not Low Emission Vehicles | Not Low Emission Vehicles |
Frequently Asked Questions from Case Managers
How quickly can you arrange a transport?
We typically require 24-48 hours notice for standard bookings, with 72 hours preferred for western states. However, we understand urgent situations arise, and our 24/7 team can often accommodate same-day or next-day transports when needed. Call us to discuss your timeline.
What medical conditions can you accommodate?
We transport patients with a wide range of conditions including post-surgical, chronic diseases (COPD, heart disease, diabetes), mobility challenges, bariatric patients up to 700 lbs, oxygen-dependent patients, dementia/Alzheimer's, and hospice patients. If you have a complex case, our medical team will review and advise.
Do you coordinate directly with receiving facilities?
Absolutely. We contact receiving facilities to confirm bed availability, expected arrival time, and any special requirements. We also provide advance notice of our arrival and complete full medical handoff documentation with nursing staff upon delivery.
What documentation do you provide?
We provide comprehensive documentation including: detailed invoices for insurance, medical handoff reports with vitals and medications administered, HIPAA-compliant transport records, physician orders documentation, and transport completion confirmation. All documents are available immediately after transport.
What happens if there's a medical emergency during transport?
Our licensed medical professionals are trained in emergency protocols and can handle most situations. If hospital intervention is needed, we can immediately reroute to the nearest appropriate facility. Our 24/7 medical oversight team is always available for consultation during transport.
How do you handle payment and insurance?
We are a private pay service and require payment at time of booking. We accept credit cards, checks, Zelle, and wire transfers. We provide detailed documentation and medical necessity forms to assist patients with insurance reimbursement. Many patients receive partial or full reimbursement from their insurance.
What's your minimum distance requirement?
We specialize in long-distance transport with a 200-mile minimum. This allows us to focus on what we do best: safe, comfortable interstate medical transportation. For shorter distances, we can refer you to quality local providers through our network.
Can family members travel with the patient?
Yes! Up to 2 family members can accompany the patient at no additional cost. We find that having family present reduces patient anxiety and provides valuable continuity of care. Family members have comfortable seating and can remain with the patient throughout the journey.
How do I get a quote?
Call us 24/7 at 800-550-1025 or submit a request through our online quote form. We'll need pickup/destination locations, patient medical status, preferred date, and any special requirements. Most quotes are provided within minutes during the call.
Specialized Transport Services Available
Bariatric Transport
Specialized equipment for patients up to 700 lbs with dignity-focused care.
Stretcher Transport
Professional stretcher service with Stryker Power Pro XT technology.
Hospice Transport
Compassionate end-of-life care transport with professional sensitivity.
Ready to Partner with ACC Medlink?
Join hundreds of hospitals and care facilities that trust us with their patient transfers. Our 24/7 team is ready to discuss your next transport.