Long-Distance Transport Your Discharge Plan Can Rely On
For hospital case managers and discharge planners: one call hands off the entire transfer, records, medications, oxygen, receiving facility, timing. We hit discharge dates. That's the job.
- ✓ Medical professional aboard, entire trip
- ✓ One call, full handoff
- ✓ Discharge deadlines are our normal
Answered 24/7 by our team, not a call center.
What we take off your desk
You give us the patient, the two addresses, and the discharge date. We coordinate the rest and document all of it. Our coordinators work with case managers daily, so you won't have to explain your workflow to us.
Phones are answered 24/7 by transport coordinators, not an answering service.
“The crew kept us well informed during trip, they were patient with Dad's confusion and agitation and very friendly and helpful with us and receiving facility staff during drop off”
- Medical record reviewpatient needs, medications, and equipment requirements assessed before pickup
- Receiving-facility coordinationbed confirmation, arrival window, and any special requirements handled directly
- Equipment prepared in advanceoxygen, monitors, and stretcher configured before the crew reaches your floor
- Family communicationupdates to designated contacts throughout transport, so those calls don't come to you
- Status updates en routeGPS tracking and check-ins to your facility during transport
- HIPAA-compliant documentationhandoff report with vitals and medications administered, invoice, and written confirmation of safe arrival
How the handoff works
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1
Call or submit the case
Pickup, destination, patient status, discharge date. You'll have a same-day quote, most quotes are given on the first call.
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2
We coordinate everything
Facility communication, medical review, equipment, scheduling. We work backward from your discharge date, often mobilizing within days.
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3
Documented bed-to-bed handoff
Crew picks up at the room, not the curb. At the receiving end: full medical handoff report and written completion confirmation.
Why our transfers don't bounce back
A transfer that deteriorates en route lands back on your desk. Our setup is built to prevent that:
- Medical professional aboard the entire tripcontinuous oversight, medications kept on schedule, oxygen managed, vitals monitored
- Two rotating driversthe vehicle keeps moving safely on long routes; no overnight layovers, no fatigue risk
- Bed to bed, one companyour own crews and vehicles, no gaps in care between your floor and the receiving bed
- Emergency protocolsif hospital intervention is ever needed, the crew reroutes to the nearest appropriate facility, with 24/7 oversight available for consultation
- Own fleet, own crewsMercedes Sprinter medical transport vehicles, fully licensed; no handoffs to another company mid-trip
Up to two family members ride along as part of the one price: continuity that reduces patient anxiety during the transition.
Specialized transport for the cases that are hard to place
Bariatric transport
Specialized equipment for patients up to 700 lbs, with dignity-focused handling at both ends.
Stretcher transport
Stryker Power Pro XT stretcher service for patients who can't sit for transport.
Hospice transport
End-of-life transfers handled with professional sensitivity, coordinated with the receiving hospice team.
Also routine for us: post-surgical patients, COPD and cardiac patients, oxygen-dependent patients, and patients with dementia or Alzheimer's. Complex case? Our medical team will review it and give you a straight answer.
What families say after the handoff
Every review below is from a verified post-trip survey.
from verified post-trip surveys
“Amazing professional service. My mother ended up in ER the night before scheduled transport. They coordinated with the hospital and re-routed the departure location to pick my mother up at hospital. Very pleasant ride! Thank you for a stress free experience.”
“ACC Medlink was fabulous start to finish. We needed to transport my elderly mother from a hospital Memphis TN to NC. My 83 year old dad initiated the process and they were very patient with him. Ultimately I worked with them to finalize all the details. Getting mom discharged and here was not…”
“Extremely friendly and professional. Arrived at the start facility on time and got us all home exactly when they said they would.”
Compare ACC Medlink to the competition
How our Sprinters stack up against the vehicles other services send.
| ACC MedlinkMercedes Sprinter | Competitor Minivan Services |
Competitor RV Services |
|---|---|---|
| Two professional drivers & a medical professionalMedical attendants can stand and properly care for the patient en route | Two drivers onlyTight space, no headroom No room for proper care |
Medic and two driversNo way to load a stretcher onto an RV No room for proper care |
| Our own Mercedes Sprinter fleetNationwide fleet, expertly maintained Fully licensed |
Questionable safety recordQuestionable maintenance record | Structure not built for passengersQuestionable maintenance record No crash-safety standards required |
| Real beds with memory-foam mattressesA real bed, not a reclined seat | Thin plastic mattress | Hospital-type bed |
| Custom bedside commodeDignified access, no transfers | Bedpan only | Small ambulatory bathroomNot ideal for patient transfer |
| Low-emission vehiclesBlueTEC SCR technology Complies with strict EPA/CARB standards |
Not low-emission | Not low-emission |
Have a discharge on your desk right now?
Call with the patient, the date, and the destination. Our coordinator takes it from there, and most quotes are given on the first call.
- Direct coordination with you and the receiving facility
- Records, medications, and oxygen arranged before pickup
- Written handoff report and completion confirmation
- A same-day quote for the family: one price for everything
Case manager questions
Don't see yours? Call. A real person on our team answers, day or night.
How quickly can you arrange a transport?
What medical conditions can you accommodate?
Do you coordinate directly with receiving facilities?
What documentation do you provide?
What happens if there's a medical emergency during transport?
How does payment work?
What's your minimum distance?
Can family members travel with the patient?
How do I get a quote?
Give us the case. Get your bed back.
One call hands off the whole transfer, coordination, transport, documentation. You'll have a quote today and a discharge that stays discharged.
2,500+ reviews10M+ patient milesSince 2010