11-20-2024
I cannot express enough gratitude to the ACC Medical transport team that recently moved my Dad from Mansfield, TX to Goodyear, AZ due to his health condition and permanent relocation. From the moment we booked the trip to the final drop-off at my Dad's new assisted living facility, the entire team was outstanding.
Despite the long distance and less-than-ideal weather conditions, the team ensured a safe, comfortable, and extremely professional experience. The drivers and the nurse took every opportunity to make sure we felt secure and at ease at all times. Their dedication and compassion were truly remarkable.
Thank you for making a challenging journey as smooth and stress-free as possible.
- Ray Romano
11-19-2024
The transport for my dad, who has dementia, was handled very well. The crew was great. Especially Nurse Julie who communicated well with Dad but also kept me in the loop as to how he was doing. They made the 13 hour trip over night and that worked out very well. I would highly recommend!
- Denise Renaud
11-19-2024
My husband, who has a disability, and I traveled via a medical transport van from New Mexico to Florida. The journey was smooth and well-organized, with the crew displaying a friendly and welcoming attitude that immediately put my concerns at ease. We had ample stops at clean and safe truck stops, which provided both convenience and peace of mind. The food during the trip was a nice surprise , and the medical professional on board was attentive and supportive throughout. Overall, the experience was efficient and pleasant, making the time pass quickly.
- Diane Yancey
11-12-2024
All three men were very professional, courteous, and polite. Highly recommend!
- Jeff Overstreet
11-11-2024
The crew was very courteous and professional. My mother required a lot of nursing care and we had her cat and significant other transport with her. It was cramped but they were very accommodating and very supportive through the transport from Utah to Ohio. They deserve a medal for sure. Our families are very grateful for them and ACC Medlink for making this transition as easy as possible!
- June Dipenti
11-11-2024
Very friendly and helped get us from NJ to FL safely and gave us comfort knowing that if needed there was a medical professional on board.
- Robert Parkinson
11-11-2024
The crew was courteous and professional. I had a lot of needs. Mom needed a lot of nursing care, her significant other and cat rode with making it a very long ride. They did it without any issues or complaints. Thank all of them. Especially Dwight the Medic. My moms condition required a lot of care and he was calm and cool the whole time. Our entire family is so grateful.
- June Dipenti
11-09-2024
Thanks for transporting my angel. We greatly appreciate your service
- Stephen Brettel
11-08-2024
David was our care giver and he was super kind, thoughtful, and attentive to my mom. He went the extra mile helping us get a prescription that we needed and just did everything he could think of to make a difficult trip easier for all of us but especially for her. Laverne and Kenny were super sweet and safe drivers. We were not uneasy or apprehensive about their skill at the wheel. Anthony was summoned to help us along our journey and came in with his transport vehicle like the Lone Ranger. He saved the day in getting us to our destination. The whole experience was executed flawlessly even in the face of unforeseen issues. Thank you all for helping get my mom home to Texas. I hope you are all resting today. May the Lord bless your efforts in serving others.
- Teri Newell
11-04-2024
Very safe drivers: Tyran and James
Very professional nurse: Cheryl
Kayley very helpful to my daughter who arranged my transport from far away.
- Robert Levitt
11-02-2024
I had a great experience being transported by ACC Medlink and the crew that drove my mom and I back to Florida. As a woman I was a bit nervous to be traveling with strangers but they made me feel safe throughout the trip. Helped me step in and out of the van, very courteous. Mr Banks the medic was great with my mother. I could tell he has had experience caring for his patients during long distance travel. I hope to get the same crew next year.
Thank you!!
- Liza Gonzalez
11-01-2024
I had an amazing experience working with ACC Medlink. From my initial email to my final goodbye when we dropped my father-in-law off. I was very skeptical about this type of service and I never heard of ACC. I read a couple of reviews and they seem to be good. Well they surpassed my expectations by a long shot and I can be a tough critic. It was comforting to see a company that not only does what they say they will do, but goes above and beyond. I would recommend them to anyone. Wonderful Service!!!!
- Derek Peterson
11-01-2024
The entire experience was exceptional, from the first telephone contact until final destination. Nurse Julie keep me informed from departure to arrival. The ETA was on point almost to the minute. My brother arrived in good spirits and appeared to be totally comfortable with the transport. The crew was courteous and professional. Julie is, indeed, an asset to ACC.
- Edwina Clay
11-01-2024
The service ACC Medlink provided was fantastic. My spouse had a back injury while visiting in New Jersey and was unable to sit up to fly back home. We chose the ground transport service to move her from the hospital in New Jersey to home in Louisiana. Pre trip arrangements and communication with the transport coordinators was great! The transport team of Kyle, Keith and Rebecca arrived right on schedule. Upon meeting them and seeing the care they took moving her to the transport van, I knew we were in good hands. We felt safe and cared for the entire trip due to the skill, professionalism and great attitude of the entire team. Medical attention and assistance provided by Kyle was outstanding. It's a service I hope we won't need again, but if we do it will ACC Medlink. I am very grateful we found them!
- James Pear
10-29-2024
Thank you for making a difficult journey as pleasant as possible for my parents. We will share our experience with friends who have inquired about your services. Great job!
- Suzanne Brown
10-28-2024
I was anxious about moving my dad from Albuquerque to the San Francisco Bay Area, but had hope that the team at ACC would make it doable (my dad's a bedridden, nonverbal, stroke patient).
From my first contact, ACC exceeded what I was experiencing with some other carriers. Ryan at the booking center was awesome: I called several times prior to the move, spoke with him repeatedly (yes, the same person!) and he walked me through the process, making sure I was good to go several days in advance (he was very reassuring and explained how it would work).
When the transport arrived (1 minute early as they backed the van in) and the doors flew open, I was greeted by, Julie, our Transport Nurse who had already touched base with me earlier. Julie is more than a Rock Star or Astronaut: she's an absolute Force of Nature! She radiated positivity and, when my dad saw her, I knew the trip was in the bag! I stayed out of her way and just marveled at how she coordinated EVERYTHING (I mean, she swooped in and made sure all boxes were checked).
The drivers were courteous, made sure I did basically nothing and got us to our destination safely and early. My dad was very comfortable in their hands as they moved him (and I would know if he wasn't!). The vehicle was clean and comfortable and my anxiety was washed away as we had one last look at the Sandia mountains as our epic Road Trip began!
If I had to sum it up, I would say that ACC Medlink didn't just make the move of my dad possible, you exceeded my highest expectations and the team changed a trip I dreaded into yet another great memory with my dad that ended him surrounded by his adoring family.
Thank You All!!
- Lance Coletto
10-26-2024
Thank you!
- Evelyn Ralowicz
10-25-2024
Smooth process from start to finish
- Rose Herr
10-24-2024
Michael and crew were absolute rock stars transferring my aunt from Florida to Maryland. They timed the trip so she would sleep most of it and be the most at ease. She was rested and happy upon arrival. Glad to have her close to me now. Thank you for all you did.
- Kristy Giacoletto
10-22-2024
I only wish I would have made the decision to transport Bill earlier as expensive as travel is I would tell anyone if you can afford it use your service you were truly a gift from heaven.
- Verna Smeltz
10-21-2024
The whole staff at ACC was great. From Lyndsey on the phone coordinating to Kayla who was in the van transporting my mother in law. They were all very courteous and polite, and it didnt matter how many times I called. They were patient and answered all of my questions. My MIL went on vacation and had a heart attack followed by a stroke. We had no other way to get her from FL to TN, thankfully ACC was there. Thank you all so very much! I would 10000% recommend this company!!!!
- Wendy Gibson
10-21-2024
We cannot thank your company enough. The three gentlemen who transported our loved one were a godsend. The took the upmost care of her during the entire trip and updated the family throughout the process. This has been a very difficult situation for us but Medlink took really great care of our family. We are forever grateful for you guys. I will recommend this company to everyone! God bless you ACC Medlink, for being there for families in their time of need.
- Jasmine Peele
10-19-2024
Thanks for a great trip. Everything was great!
- Jacquelyn Gibbons
10-17-2024
Michael and the crew did a fantastic job transporting my dad halfway across the country. They were kind, communicative, and responsive. In the midst of an extremely stressful time for our family, Medlink was a wonderfully dependable and positive experience. I highly recommend this service.
- Grace Mendel
10-14-2024
If you need a reliable, safe, efficient and hassle free service then look no further! This was the absolute best decision for my mother's long distance transportation! I would recommend them 1000 times and more!
- Doreen Beckham
10-14-2024
While I was not on board when my Aunt was transferred from TX to KS, my sister, who did ride a long couldn't say enough positive things about the experience. Professionalism, efficiency and the tremendous care and compassion they offered were mentioned several times.
The entire process from the initial call to them getting my Aunt settled in her now location was seamless. You made what could have been a nerve racking event into such a pleasant experience. We are so grateful.
- Cindy Scarbrough
10-11-2024
Big Thanks to Evelyn to get a transport from VA to IN for my wife scheduled on a very short notice. Very compassionate and professional transport team.
- Michael Bresich
10-11-2024
ACC Medlink transported my Brother in Law from Escondido, Ca to Loudon, TN in about 36 hours and did a very professional job.
All the arrangements were easily made and flawlessly carried out as planned. The drivers and medical staff were courteous, caring and well prepared.
I highly recommend that anyone considering transporting a patient long distance contact ACC Medlink.
- Gordon Bristol
10-11-2024
We very much appreciate the help that this crew provided my father who has profound Alzheimer's. Our trip was about nine hours long, and I appreciated the chance to visit with crew, find out more about their work, etc.
- William Corser
10-08-2024
Our crew was wonderful. Every phone call was greeted with utmost professionalism and kindness!
- William Jacobson
10-07-2024
My husband was very safe and well taken care of!
- Ellen Cortez
10-07-2024
ACC was the easiest part of this very challenging move of our loved one. I highly recommend this company. Julie, RN, was especially wonderful taking care of my mom medically and socially.
- Jenni Hodges
10-04-2024
From my first phone call, answered by Lindsey, I was treated courteously & professionally. Their two drivers plus nurse set up seemed very good to me. I have driven the routes myself & am aware of the distance & time involved. Lindsey was able to provide me with the several transport quotes & checked in with me, without fail, for several weeks while decisions were pending on the ultimate destination. No pressure, just patient professionalism.
The bank wires went thru without a hitch & two days prior to the pick-up, nurse Julie called & we had a great conversation. She and driver Alexis continued to text me through-out the 17-hour drive. I met the crew at the destination, exchanging info on their drive, how my brother had done, handshakes & a hug from Julie. She & my brother had watched 6 movies coming across half the country & she called her movie buddy.
I have already begun mentioning ACC Medlink to family & friends. While I hope I don't need their services again, if the need arose, I would call them in a quick minute.
Thankyou, all of you, for your help. I am most grateful!!!
- Kathryn Bostwick
10-01-2024
Awesome transport. Easy and smooth. We had to travel 10 hours. The nurse was very attentive and drivers were cautious. Highly recommended.
- Agnes Mills
10-01-2024
The entire process was awesome with ACC. From the scheduling and coordination of pickup / drop-off facility was handled by ACC. This was a long trip from Rochester, NY to Phoenix, AZ. The crew was very caring and treated us like family. The drivers (Jared & Zachariah) were safe and stopped when needed. The medical professional (Regina) cared for my mother in all her needs. She rotated her to make sure she was comfortable the entire trip. I would highly recommend ACC for your transportation needs.
- Matthew Daoust
09-30-2024
Amazing experience for my aunt and us as her family. Far exceeded expectations! The 590 mile journey in inclement weather went off without a hitch.
- Milt Whitmer
09-30-2024
This was the first time we ever had to use a transport. From the very first call we felt like we had contacted the best service. Every company employee was friendly, courteous and made this stressful situation so much easier to navigate. Our mother was treated with respect and kindness. We were so happy with all aspects of ACC Medlink.. Couldn't have asked for a more positive experience.. Thank you all so very much!
- Debby Lonsberry
09-30-2024
Thank you for transporting my husband safely.
And thank you to all coordinators who were very courteous, empathetic and efficient in arranging this transaction.
- Maria Galeota
09-30-2024
My husband received excellent care during his approximately 9 1/2 hour trip from Houston to Lubbock, TX.
- KARYN SCRIVENER
09-29-2024
The coordinators were so helpful in planning a long transport on short notice. The drivers and medic were friendly and efficient. They arrived early and took care to build a rapport with my 81 year old Mom who was pretty nervous about the trip. Thanks so much!
- Lucy Gwynn
09-29-2024
ACC Medlink transport was perfection - bedside to bedside care and compassion. The nurse Regina was comforting and sensitive to my sister's needs. The driver was a great courteous and efficient driver especially since our transport required driving on country roads, a ferry and unpaved roads. The nurse Regina checked in on us the night before to make sure we knew what to expect on the trip. It is so comforting to have my sister home in our care. Grateful. Gratitude.
- JoAnn Eccher
09-28-2024
Very pleasant courteous and patient crew
- Norma Berni
09-27-2024
Professional courteous and patient.
They are an awesome crew. Asset to have
- Brenda Barbee
09-24-2024
I would recommend your service to anyone who wants a safe and reliable transportation service. I want to thank the whole crew who helped me with my uncle. They were very helpful, friendly and very professional again thank you.
- Leah Torres
09-24-2024
Everyone was amazing Evelyn was my first contact with ACC she is a very professional and compassionate angel. We had a plan to transport my dad and it fell apart,Evelyn came up with a new plan and it worked perfectly. He was transported from Wichita KS to Torrance CA. He arrived early and in good spirits. It wasn't cheap to use them but it got done without any problems in hindsight I think the price was fair a lot went into his transport and I got updates as they got closer and never questioned the care that he received. I would highly recommend considering using ACC they did everything right. You can't say that about a lot of Companies these days. Are truly committed to providing top notch service
- Richard Harr
09-24-2024
The communication with the nurse Tricia was outstanding! She kept mom safe, comfortable, and seemingly entertained. My mother was happy when she got to CT despite it ending up being a 25 hour trip.
Thank you all for taking great care of such precious cargo!
- Beth Sardelis
09-24-2024
Your crew was on time, courteous and professional at all times. They took great care with my mom and were considerate of our mom's aide, who traveled with her. We have given your contact info to the management at my mom's building as they always want recommendations for all types of services. Thanks for all of your help, and for making our mom's transport go smoothly.
- Janet Fenstermacher
09-24-2024
Highly recommended, highly professional quality service for the whole family and patient. BRAVO to the whole team.
Phone call, communication, to completion!
JM family.
- Merrill James
09-24-2024
All of the crew members were great
- Lisa Bryan
09-20-2024
My father was quite happy on his journey. They were very good about his special diet and keeping up checking his vitals. They were all very friendly and made the ride seem not as long as 12 hours.
- JEAN CALAIS
09-17-2024
Q and the drivers did a great job. Thanks!
- William D. Byrnes
09-17-2024
My sister was transported, along with her dog and cat from Colorado to Florida. She and her pets were well cared for.
- Barbara Moroney
09-17-2024
All was great. Called Michael about 3 1/2 hours after they left for the destination and my mom was doing good and had just fallen asleep. Again, I spoke with him after they took her into the new facility, and she was doing fine. Thank you!
- June Ashley
09-14-2024
The crew was excellent and caring. Responded on time and professionally. Made an extra effort on pickup to accommodate a slow facility preparation. Treated my brother with respect and kindness. Best part of the process. I was a little frustrated with the lack of contact from the pre trip information. I had no idea of how the process worked and had to reach out many times to check on the schedule and timing of the trip. Overall I am satisfied with the service.
- Jim O�Neal
09-13-2024
According to the passengers, my Dad and his wife, the transport was awesome. Chris and the drivers did an excellent job and took good care of them on the overnight transport. Would definitely recommend ACC Medlink.
- Kim Hatcher
09-12-2024
Very professional, responsive, and easy to work with from start to finish. If we ever have to use this type of service again, we'll definitely choose ACC Medlink.
- Thomas Richardson
09-12-2024
Great service and care for my 81 yo father with dementia. Made the 7.5 hour journey without a hitch and kept in touch with me via text during the entire ride.
- Brennan Hinkle
09-09-2024
We didn't know how we were going to transport my mother from Miami to VA for our move and then ACC Medlink was recommended to us. We are so happy with the service and efficiency of the transport. The crew were absolutely amazing and delivered my mother to the home the very next morning. We are very grateful for ACC Medlink!
- Robert Fox
09-09-2024
We used you to transport Mom from Arlington Hts IL to Waukee IA. My sister was able to ride along. Very satisfied and would highly recommend. Crew was great!
- Dora Moore
09-09-2024
I have to say, the vehicle was beyond excellent, the comfort and was so well equipped and clean. The drivers and the nurse were awesome. Kept me informed about my sister throughout the trip. If I ever need medical transport, it'll definitely be ACC Medlink. Thank you all.
- Judith Betancourt
09-09-2024
Outstanding crew and outstanding service, great equipment
- Mark Fontana
09-08-2024
What an amazing team!!! RN Hilda was so sweet and very responsive to all my texts every step of the way. Starting from the day before the pick-up she reached out to get any information like food preferences, preferred name prior to the transportation date. During the trip she would send me pictures and status updates I.e trip arrival, traffic, how he slept etc. Absolutely love that they had a 2 person driving crew. Ensuring your love one will arrive as quickly and safely as possible. Thank you Rich G. and Keith S. for delivering my most precious person to me. ACC Medlink is the best!!
- Tiffani Taylor
09-04-2024
Our experience was excellent from the first moment that we entered a web inquiry through the decision-making process to the pickup, communication during transport and to the drop off. We just didn't have to worry because the professionalism and care was clear from the first to last minute.
- Robin Marx
09-03-2024
Tricia; John and Kay were all very friendly and kind. They were always right there to assist me every time I was in and out of the van. Even though there were plenty of people they were all still ready to help me; catch me or whatever was needed. Tricia went over and above when it came to my bathroom needs. I would definitely recommend this crew to any considering this transportation.
- Kimberly Whitcomb
09-02-2024
Like all that they did. The medic was very helpful kept up with his progress.
- Norma/ Boyle
09-02-2024
They took a very long trip and made it completely comfortable for my mom.
- Kelly Gazzelli
08-30-2024
All three crew members were terrific. They saw to my every need, were courteous, and extremely friendly without being intrusive.
- MARILYN BLIMLINE
08-30-2024
When bad things happen in this world it is such a comfort that there are companies like ACC MEDLINK there to help. I am still thinking I am in a dream on how well this went. I want to thank all of you from the setting up of the van to the drivers and medical folks. Staff was amazing. My sister's family told me that getting transportation to her home was a big worry for them. Again, outstanding service. David Emmons.
- Dave Emmons
08-30-2024
Hilda, Rich, and Anthony were great
- Lauren Roulston
08-30-2024
The whole crew did GREAT!! Courteous, professional, and friendly
- Linda Sides
08-30-2024
I'm from California and went to check on my parents in Nevada, both in their 80's. My mom was sick and had been bedridden.
Mom ended up in the hospital with pneumonia and my 3 night stay turned into a 3 week ordeal of trying to get my parents back to my home to care for them.
ACC Medlink was one of the first options on Google and their reviews were all good!. I called them to get a quote. ... it is expensive to use this type of transport and I did consider making a bed in my SUV, renting a RV and even discussed putting my mom in a care facility or finding home caregivers.
Ultimately I went with this company and it was the most wonderful experience for my mom. They were professional, prompt and the nurse assigned to sit with my mom was amazing. Truly caring. She kept my mom comfortable, offered meals and snacks plus she texted updates to me along the way. The drivers were also kind and courteous.
Bottom line, it is expensive to use this type of transport. But, it cost less to do this than they would have spent on private homecare at $4000+ a month.
I would HIGHLY recommend this company to anyone!
- Cyndie McFarlane
08-29-2024
Hilda, Rich and Anthony were wonderful and made a stressful trip easier.
- Barbara Nappi
08-29-2024
I can't thank the entire team enough. We were in crisis management and planning and this group from schedulers to drivers to nurses were unbelievably amazing. They removed a huge burden through their professionalism and customer service. The communication was on point, and service impeccable. My father said, in 8 hours they turned into family. They truly show care and compassion. Thank you all for those needed high quality medical transportation, I can't recommend them more highly. In this day of terrible service, follow through and simply doing what you say you will do, this company is a throwback. They do it right in every aspect of the process. Charles Hodges
- Charles Hodges
08-27-2024
Transport coordinators kind accommodating understanding.
Great communication between both facilities and family with plan and progress,
Hilda RN kept me and the destination up to date at least three times with ETA.
Hilda texted and phoned me, kept me informed of her concerns, was empathetic to my concerns as family, and listened tirelessly all night during a 16 hr transport to a very anxious, awake, and talkative patient who just needed to vent. The two drivers gave family a warm and kind greeting and were very helpful in settling the patient into her new home.
Highly recommend. Pricey, but you get what you pay for.
- Karen O�Connell
08-27-2024
The ACC Medlink team was courteous and professional during my mother's transfer from upstate NY to PA. The trip went smoothly and safely. Good job by the entire team!
- Richard Snell
08-25-2024
My mother in law was nervous about the move along with being emotional as she was leaving to go near family but also to the unknown with her newly compromised body due to a stroke. The crew took care of her physical needs as she was very comfortable during her 8 hour ride. Most importantly they were there for her emotionally. It was obvious they cared for their patient and for each other. These 3 are a great team.
- Amy Hart
08-23-2024
Hilda, Rich, and Keith transported my father with care and professionalism that was impressive!
- Cheryl Sonceau
08-23-2024
I will for sure be recommending friends and family to you. I was especially happy with Joel of your coordination staff.
- Chester Lee
08-21-2024
The nurse on board was great!
- Rob Whitener
08-21-2024
Medlink literally "saved the day" to get my mom transported cross-state for urgent care. The speed of turnaround, customer service (that actually answers the phone!), and excellent crew (Eric was fantastic with my mom) was a bright spot during a hard life stage. THANK YOU for such a powerful service.
- Michael Sutton
08-21-2024
Very kind, professional and understanding.
- Elizabeth Richardson
08-20-2024
Our family is highly impressed with every aspect of this service, a true life saver
- Susanne Garry
08-19-2024
Professional organization. Scheduled and coordinated all of their activities around the patient and care facilities needs. It was a long 42 hour trip, but the patient arrived in remarkable good spirits and condition. The transport team was very protective and accommodating. Highly recommend.
- Leo Stearns
08-15-2024
They were so wonderful, arrived early, and helped us get to much needed care for my aunt in record time. The ride was comfortable and put my aunt at ease.
- Yijen Liu
08-14-2024
Highly recommend. Crew was great.
- Nancy Marotta
08-13-2024
Amber and her Team Went above and beyond for Our Father Tom. His Final Was To Be In Idaho With His Family and This Team Made It Happen. They Treated Tom w Up Most Care and Professionalism. Updated Texts and Photos Along The Way. We Couldnt have Made This Happen Without You All!!! I was Very skeptical Going Off A site I Found On the Internet. My Apologies for Sounding crazy, Checking and Double Checking Before Paying. Having Our Bank Triple Check!! These People Showed Up On Time and Ready to Serve!!! I Highly Recommend This Transport Service For Anyones Families!
- Brandy Geiss
08-13-2024
Ryan, one of the transport coordinators, was very helpful
- Eric Zadravec
08-12-2024
The team was fantastic with our dad. It was a long medically necessary trip for his comfort from NC to MD. They were courteous and engaging on both ends of the trip. Dad was fed and kept engaged in conversation.
Ms. Tucker was pleasant to deal with making the arrangements and the crew kept in touch with the family during the trip.
- Roger Tucker
08-11-2024
The crew was super caring and professional. They made me feel as if they were taking care of their family member.
- Patrick Jones
08-09-2024
Mission Accomplished! Thanks for the excellent service! Drivers Wendy & Bill and Nurse Julie were awesome! Drove directly from NY to FL and even went through the outer bands of Tropical Storm Debby! We're so glad that we found ACC Medlink. My wife was admitted to ER of our home hospital, x-rayed, blood tested, etc and released. She is home now sleeping in her very own bed. Thanks so very much! God bless you all
- David Keith
08-09-2024
ACC did an amazing job transporting my elderly resident from FL to KY. They were accommodating and very communicative through the whole process. It went smoothly and actually faster than planned! Thank you so much ACC!
- Jennifer Mears
08-09-2024
Amber was attentive to my mother's needs. Overall, it was a positive experience.
- David Beckett
08-09-2024
I was very pleased with your service - from making the arrangements until my mother arrived at her assisted living facility - everyone was courteous and professional. Q was great with my mom and keep me updated. Even the staff at her assisted living facility commented on how professional your team was. Thank you so much.
- Melissa Mackintosh
08-08-2024
I am in Ohio and my mother was in North Carolina. I called and talked to the weekend supervisor on a Saturday! She was awesome and thoroughly explained the process. ACC was scheduled to get my mother on Tuesday, but the hospital released her on Sunday! Melissa went above and beyond to get my mother Sunday overnight and home by Monday morning. Durning transport my mother had terrible nightmares and the staff and nurse Hilda were amazing. They kept me updated during the entire transport. Look no further ACC is the BEST!
- Tracy Duvelius
08-08-2024
Safety, security, and having a medical professional on board was very important to me. I met the team when they picked up dad for transport. They all carried themselves in a professional and friendly manner which in turn made his anxiety about the trip melt away. The team kept in touch along the way and I was informed once they had arrived at dad's new facility. I have never had a need to use this type of service in the past, but I would not hesitate to use them again or recommend their services to anyone else. These folks are great!!
- Chris Tucker
08-06-2024
I was not at the hospital in Florida when my sister was picked up by ACC Medlink, so I didn't get the names of the team members, but I will say that they were extremely professional, and took the time to learn about my sister. They communicated regularly with myself and other family members and did a great job with my sister (who can be confused and difficult at times).
- Karen McCandless
08-05-2024
Our experience with ACC Medlink was extremely positive from the time I requested a quote until we were home. Every time that I called with a question, there was always a friendly, helpful person who picked up the phone and answered my question. Everything about the trip went exactly as described on the website and on the documents that were sent to us. The crew did an excellent job of taking care of my husband throughout the trip. Stops were done as often and as long as needed. I am very grateful for the availability for thIs service.
- Bianca Lapham
08-05-2024
The service was excellent. They provided great care.
- Gladys Holder
08-01-2024
Our team was great and funny. They took a stressful time and really helped keep us calm. Mom arrived with a big smile on her face and she wasn't stressed at all. I really wish I could remember our drivers names because they were both so nice and helpful. Q was super professional and so nice. I have told many other people about your company. Thank you
- Gloria Standifer
07-31-2024
Great Coordination by both Coordinators and the Crew. Good communication with sponsor (me) and reactions to hiccups at both pickup and delivery points. Everything went smoothly which was gratifying to a family in a high stress situation.
- Ed Taschner
07-30-2024
I cannot begin to list all of the positive things we experienced as a family working with you. The professionalism, kindness and efficiency were extraordinary.
- Karla Hughes
07-29-2024
Danny was amazing. He took care of everything we needed. Debbie and Greg are excellent drivers and got us here safely. We couldn't have asked for caretakers with better personalities. They kept us laughing most of the trip. Sure made the trip go faster! Thank you for making our trip to our new home successful. We really appreciate all of you. for making this process easy from beginning to end!
- Kim Englert
07-25-2024
Sandra reached out to ask about my mother's food preferences and special needs she had. She also kept us up-to-date about their arrival time.
- Lorene Hayden
07-23-2024
We are beyond grateful to have found ACC Medlink. Our mother broke her hip the day before she was relocating out-of-state. ACC saved the day, safely transporting both her and me from Nevada to Texas. Had we not discovered ACC, we would have been forced to remain in Nevada for two weeks while she rehabbed. Now she can recover with family.
- Polly Juliano
07-23-2024
Per the patient, Chris the attendant was very attentive and made her feel comfortable. She truly enjoyed the 30 hour trip
- Theresa Ferlas
07-23-2024
I was blown away be the top notch service and professional care of the team! They were very attentive to my brother care and comfort! The team works together like a well-oiled machine. Quality care was their number one focus! I cannot thank you enough. My brother's arrival was professional and on time. If I had to use your service, I would not hesitate to procure your service again! Thank you so very much!
- L Robinson
07-23-2024
Seriously the best company I have worked with. You understand the process as well as the customer experience and have optimized everything. Needs and actions anticipated and acted on. Harvard Business Review should do a case study on what you achieved. As a professional who thinks about these things, I'm amazed.
- Scott Wilezol
07-21-2024
All three crew were fabulous. Kind, considerate, fun, attentive when needed. I felt as if I had known them for a long time. Quite a service.
- Elizabeth Lewis
07-21-2024
Super impressed with this company. Booking was easy and they provided a great vehicle to transport a loved one. They communicated with me throughout the 15 hour trip. I highly recommend. I think Michael was the person I chatted with during the trip.
- Kerry Zimmerman
07-21-2024
I appreciated the crews friendly and positive attitude while dealing with my father on the 16 hours drive from Destin FL to NW IN. Glad I made the investment to hire the service.
- Pat Maloney
07-18-2024
I can't say enough outstanding things about the complete service from ACC Medlink. All of the scheduling staff were beyond wonderful. The vehicle crew were extremely polite, professional, caring, helpful, funny and excellent drivers. The 21-hour ride from Florida to Delaware with my 94-year-old mother on a stretcher went so well. They even stopped at my mother's favorite restaurant for our dinner! The vehicle was super accommodating, and the ride overall was excellent. I hope not to need your service again but if I ever did, I would definitely utilize your services and also highly recommend you to anyone in need of your transportation. Thank you so much for making my mother's ride "home" such an outstanding experience.
- Wendy Nichols
07-17-2024
The crew put my mind at ease. My mother has terminal cancer. As I told her that I would see her in 2 weeks, my emotions took over. The older man on the crew gave me a big hug and said they would get her there safely. Which they did. My mom also called me the next day and said how well and attentive they were. I can't thank you enough.
- Gary Williams
07-17-2024
I was not there on transport day. My Mother was the kind who rode along with my Grandmother for the transport from Philadelphia to Virginia. She said that both the driver and Medical assistant were professional, friendly and courteous. The ride was comfortable and exceeded her expectations. ACC Medlink provides a fantastic service. I will recommend ACC med link to anyone who may need transportation services in the future. 10 out of 10. Thank you for your prompt response with the initial quote and superb service.
I would also like to give a Thank you to Joelle in customer service. She was so pleasant to talk to and very efficient at her job. She's an asset to your company.
- Melissa Millhouse
07-17-2024
It was a great trip and they were so helpful and friendly. 24hrs with people lets you know them.
- Shirley Kern
07-15-2024
Outstanding job overall, from start to finish. It was great working with Tyler and Maria as they both worked hard to meet our family's needs. Regina and her crew was super professional from jump and did an incredible job keeping our family in the loop regarding trip status, location and ETA notifications. I would definitely recommend ACC Medlink to any family in need of moving a loved one over long distance.
Thank you ACC Medlink for a job well done!
- Jim
- Jim O�Donovan
07-12-2024
Dinner and breakfast were great. I felt my husband was well cared for. Michael handled the situation of not having a facility to bring him to very well by having an ambulance meet us and take us to the hospital.
- Jan Pearson
07-09-2024
My family and I have been thrown into unfamiliar waters and for the first time since my brother's injury, we received clear, honest and compassionate care from start to finish with MedLink. I was extremely apprehensive to choose a medical transport team, having preferred airlift transport from New Jersey to Alabama, but my brother's insurance wouldn't cover the trip. For reference, in November 2023 my brother suffered cardiac arrest during an outpatient surgery and now has an anoxic brain injury. The family brought him from AL to New Jersey in January 2024 to undergo extensive rehab for 5 months and in May 2024 we needed to transport him back to AL for continued care.
I chose Medlink for my brother's transport because of their professionalism, courtesy, sympathy and their overall human decency. The trip was approximately 20 hours, but only because my brother required emergency attention to his feeding tube. Jan, the nurse, called me right away and advised they would wait with him at the closest ER, then continue the trip. My brother is nonverbal, but I truly believe that Jan and the crew treated him with compassion and peaceful nurture throughout the trip.
I'm probably writing too much, but I'm so happy I choose Medlink! Other providers would not have offered this white glove treatment. My only wish is that the medical industry as a whole would operate like MedLink. I 100% endorse!
- Jessica G
07-02-2024
The company has been excellent in communicating along the process from the first phone call to the final destination and after. Prompt, courteous service that made us feel very confident with the company, the drivers and my Brothers comfort for this long day trip. I highly recommend ACC Transport.
- Patty Silliman
07-01-2024
I would recommend ACC to anyone transporting a loved one any distance
- Ruby Maluvac
07-01-2024
Patient had a great ride from Virginia to NC. We were extremely pleased. Our residential entry is difficult, and they got the patient in safe and sound. Awesome resource! Thank you!
- Elizabeth Flynn
07-01-2024
My name is Sheri, I am the daughter of the patient, Linda Serrano. I am so thankful for finding your company to move my mom from South Florida to New York City. It was a long trip, but your staff made it the easiest it could be and took wonderful care of my mom and I.
- Linda Settano
07-01-2024
We had the best crew! Marquette, Mike and Linda were the absolute best to my mom. All very patient and kind.
- Cleta Long
07-01-2024
The nurse that was onboard was amazing
- Kenneth Gordon
07-01-2024
Their team was wonderful
and mom was not in pain during or after travel. She is doing better now than in two months!
Thank you.
- Sara Vincent
06-27-2024
I would have written a review for the crew members by name if I had had all of their names! The crew was fantastic! The whole process was so much easier than I had anticipated. The whole situation we were in made me very nervous and apprehensive about what we had to do to get my uncle to St. Louis, and this company worked so well with the parties involved that really, I didn't have to do anything other than contact them and give the contact information of where he was going and from where he was leaving. The crew was so polite and very informative given our particular situation. I was just amazed.
- Tracey Robinson
06-24-2024
We were in an unknown situation, trying to get our very ill family member from Memphis, Tennessee to Victoria, Texas. We did not know who to turn to, so we started researching on the internet. ACC Medlink was our second call, and you answered the phone! Sigh of relief! The start of this journey to the coordinating of all parties involved. Tyler, Melissa, and Helen were amazing courteous, professional, and knowledgeable.
Drivers were there on time at the hospital ready to transport our loved one.
The staff names if my memory serves me correctly, Fern, Vincent, and K, but anyhow they were wonderful also. It was a 10 plus hour drive. Thank you so much we will never forget this experience. Scary unknown to manageable and putting our hearts and our minds at ease.
- Susan Martinez
06-24-2024
Perfect transfer. On time, caring and professional.
- David Murphy
06-21-2024
I use Med link before. At that time I traveled with a crew to move my mother from Missouri to Ohio. This time I used Med link to move my sister from Missouri to Ohio. I could not make the trip this time, and my sister suffers from extreme anxiety and can be a behavior problem, I was very nervous about the TRANSPORT. When Regina picked her up. I got a call at 10:20 at night, due to Regina's reassurance. I was able to sleep through the night. I never met the crew in person, but the nursing home in Ohio was very complementary as well. Thank you.
- Deborah Farris
06-20-2024
Over a year ago, my sister retired and was planning to move from New York to Georgia with my mom who lives with her. As it happened, before that could take place, my mom suffered a major stroke and lost the use of her right side. To top it off, a few months later, she also suffered a major heart attack and was in the ICU for a while. My mom was released from the hospital under hospice care but my mom, a fighter, would not give up and got stronger each day. My sister, who couldn't put off her move indefinitely, decided that it was time to do so. After she told me of her plans, I decided to explore options for mom to be transported; since flying was not possible because she is wheelchair/bed bound and she cannot sit up for long periods of time. In my search, I came across ACC Medlink and upon seeing what they offer, I spoke with a representative and felt that their services were perfect for my mom's needs; and also my peace of mind in knowing that the long road trip would not be too tough on my mom. I am happy to say, the trip was successful. My sister, who accompanied my mom, was not stressed and mom was kept comfortable throughout the duration of the trip. I am thankful that this type of service is available and would recommend ACC Medlink for any non-emergency transport for your loved one.
- Devi Tulsi
06-20-2024
The crew was great--road conditions-not so great. Pickup and delivery right on time.
- Thomas Sutter
06-18-2024
I want to thank the crew for being so kind and understanding.
- Becky Evans
06-18-2024
I had a bad fall while I was out of state on vacation by myself. Due to the fall, I could not fly home, so had to find a medical interstate transport service to get me back home. Just being on my own with a serious fall was scary enough. But ACC Medlink was wonderful start to finish.From the initial contact with them on the phone about their services, to them getting me to my home on a 12 hour transport. Everyone was courteous, thoughtful and generally seemed to care about my well being. I cant praise them enough. So if you need a patient transport service, or in my case for a fall that restricted me from flying, this is your firm.
- Janice Carman
06-17-2024
Amazing, professional, allayed all our worries about transporting my mom from houston texas to Colorado!
- SMADAR LAPIDOT
06-17-2024
Wonderful service!!!!
- Debra Birch
06-16-2024
The process of organizing the transport was great. The people at ACC were very responsive to all my queries and worries. They even made sure to have a Spanish speaker on board for my mom. The crew that moved my mom was incredible. Extremely professional and helpful and kind. There just aren't enough words to praise the crew of Darryl, Raul, and Julie RN enough!
- SMADAR LAPIDOT
06-12-2024
Your company is a Godsend for families like mine whose relative cannot fly or ride in a car. We now have him in Texas where we can care for him.
- Caroline Meyer
06-11-2024
I was extremely impressed with the care my brother received during his 15 hour transport from California to Idaho. Nurse Julie called me the day before transport to address any questions I had. My brother was traveling alone and I was apprehensive. She was very comforting. She kept me informed during the entire trip with texts and photos of my brother. They scheduled their trip to arrive at their destination at 10AM to accommodate the receiving facility. I couldnt be happier with the service we received.
- Carol Fletcher
06-04-2024
From start to final destination, I thought everyone I talked to or met are true Professionals and were quick to respond with care and attention to details! Thank you so much for caring!
- Mitchell Bouchonville
05-31-2024
The team that transported my mom from South Carolina to Indiana was fantastic. Hilda was very attentive to my mother during the trip. Rich and Casey were very professional as well as caring during the trip getting my mom home
- Mark Barry
05-29-2024
Sandra, kept in close contact with me the entire trip while transporting my dad. My mother was a passenger and not only caring for my father the entire trip, Sandra and the two drivers made sure that my mom was comfortable and remained in the loop with what was going on with my father.
Thank you to the entire team to the transport staff to all of the staff that I talked with in the internal support staff, Lindsy, Brittney, Maria, Nancy, and I am sorry if i am forgetting anyone. Clear to the accounting team! Thank you for working with me on getting my payment organized and down to you!
An all-around great team effort by everyone! Thank you again, The Sanders Family!
- John Sanders
05-29-2024
Arrived right on time, easy to coordinate, very professional crew. I felt like my Dad was in good, competent hands the whole time. The crew stayed in touch throughout the trip and arrived a bit earlier than expected. They took good care of my father.
- Simon Reid
05-28-2024
Jared, Amber, Tawny
- Joe Deker
05-28-2024
The crew was great, friendly and very professional. Keith and Mike made a difficult situation (transporting an elderly loved one to memory care) as easy as humanly possible.
- Scott Eggleston
05-27-2024
Thank you so very much for transporting my father in law from Naples all the way to Massachusetts. The care he received while with you was wonderful. You made a very difficult trip so much easier and we cannot even begin to describe how appreciative we are.
Sincerely Jim and Karen Goodney
- Karen Goodney
05-24-2024
I had to move my mother from Florida to New York. She was extremely ill and in a lot of pain. The thought of being in a medical transport for 18 hours under these circumstances filled me with dread. But, the nurse and drivers of this excellent crew alleviated my fears almost immediately. Jan was our nurse and it is impossible to imagine any person who could've cared for my mother and a more compassionate, dignified, loving and beautiful way. She cared for my mother as if it were her own daughter. The drivers were also kind, calm and did an excellent job. At one point part of I-95 was shut down so we had to take back roads and it added a significant amount of time to our trip. They did not complain at all and they drove perfectly. Without hesitation, I would recommend this company 100%. They took a scary and stressful situation and made it a true blessing.
- Peggy Bellar
05-24-2024
The entire experience with this company was AMAZING! The coordinators were very friendly, clear and easy to work with. The crew that worked the transport were incredible and my son enjoyed the experience very much. This is THE BEST company to work with and the price was very fair! I will recommend anyone to use your services.
- Ryan Cogdill
05-21-2024
They were so professional and they made us so comfortable. I couldn't ask for a better experience.
- Mark Larimer
05-20-2024
Drove my sister in law, her husband and their dog from Nevada to Tennessee. Great customer service by your reservations staff. Excellent job and great service by your nurse and the 2 drivers.
- todd barlett
05-18-2024
First of all, great service and communication from all staff. ACC Medlink was easy to call initially, and they followed through the entire process from understanding our needs, getting us approved, arranging the flight, getting us from the pickup location to the plane, and flying us to our home city. They were able to accommodate our needs despite the very short notice, and we're very grateful for their services and being with us the whole way. I would recommend this service to anyone in dire need of immediate medical transport.
- Joshua Louie
05-17-2024
Thanks so much to Amber, Jared and Darryl for getting our mom home safe!
Amber kept us up to date during the whole trip from Florida to NY. We are so grateful.
Ellen K's family
- Jan Klein
05-16-2024
Excellent service for my mother 440 miles between rehab and nursing facility. Staff/Crew was on point and communicated above expectation throughout entire process. Would hire this team to transport my mother again without hesitation. From scheduling with friendly attentive rep, coordination between facilities to drop off at new home everything was great!
- David P
05-16-2024
The crew was very courteous and even minimized the fact that one crew member was struck by the person they were transporting. They handled my brother with care and dignity.
Thank you very much. I would use ACC Medlink again.
- Margaret Layden
05-16-2024
This was a 40+ hour transport for my 80 year old aunt after 2 months in the hospital then skilled nursing rehab, so I was a bit worried how she would hold up. The nurse Julie called me in advance to inquire about my aunt's life and history for talking points, and her likes and dislikes for food, snacks, etc.
Julie kept me up to date through out the trip text and pics, and she was amazing with my aunt. They had great conversations, and she made it a very enjoyable trip.
Ron
- Ron Shaw
05-15-2024
We felt safe & comfortable the entire trip. We could not have asked for a better crew!
- Arlene Force
05-15-2024
Thank you for our safe transport from New York to Delaware
- Judy Zingaro
05-14-2024
Our crew did a great job transporting my father-in-law from a rehab facility in Louisville, Kentucky to our home in Orlando, Florida. The process was professional from beginning to end with great communication every step of the way. Thank you for bringing our family peace of mind during a very stressful time.
- Stephanie Parel
05-12-2024
On April 19th Hilda, Rich, and Keith transported my Mom from South Florida to Atlanta. They showed up on time early in the morning for the long trip to Atlanta. From the minute we met I felt confident that I had made the right choice. They were in contact with the Assisted Living facility where we were moving my Mom, which made me feel at ease.
- Marti B
05-07-2024
From my first phone call, everyone involved with this company was so courteous, friendly and helpful. The whole process was so much easier than I had imagined. My sister, the patient, was very pleased with the employees who rode with her (who bought her lunch by the way)! I would highly recommend this company!!
- Karen Beach
05-06-2024
Entire crew was extremely professional and ensured everything we needed was taken care of. Jan, our nurse, was very attentive to my wife and made sure anything she needed was taken care including her adult diaper changes.
- Thomas Kapsha
05-06-2024
Great service from start to end.
- Connie Bearden
05-06-2024
Crew made my mom feel very comfortable. Arrived right on time too! Having oxygen on bird and all her meds made this safe and easy to travel from FL to MD.
- Vicki Moletteire
05-02-2024
Very professional from the initial phone call.
The drivers and card giver took great care of my mother from beginning to end
- John Mutschler
05-02-2024
Professional and kind
- Gary Jones
05-02-2024
My husband developed. UTI during our trip. I was so very grateful to our nurse Hilda who quickly assessed the situation and insisted on going to the Emergency room at a hospital along the way. My husband was diagnosed and treated while the crew waited. What a relief! We are so grateful to them!
- Constance Klug
05-02-2024
Medlink transported my husband from Knoxville TN to Charleston SC with ease. He was comfortable, they provided beverages as needed and lunch. Thank you Medlink for bringing him to his destination safely!
- Diane Klee
05-02-2024
This was a last minute ground to air transport. All staff we kind and helpful. Very understanding. So appreciated all that I and my clients wife spoke to. Thank you 100 times over!
- Katherine Kastan
05-02-2024
I needed ACC MEDLINK to transport my husband who had had a stroke while we were at our home in Punta Gorda, FL to our Ashland, KY home. With the help of the Palliative Care case manager at Sarasota Memorial in Sarasota, finding and coordinating the travel plans was an extremely smooth and easy experience. I went to ACC MEDLINK office in Punta Gorda to pay them and was met with the kindest, sympathetic people. They showed me the transport van and explained how the entire process would work. The pick up time and date were set and communication during the trip was great. What had the potential to be an extremely challenging experience was made so easy.
- Cathy Walter
05-02-2024
This crew went above and beyond any expectations!
They treated my Mom like one of their own family members. I was so impressed with the kindness, professionalism, and understanding that Jan showed in keeping me updated during the long journey.
I cannot thank this crew enough and will absolutely be telling everyone I know about this transport service. Bless each and every one of you!
- Alice Cole
05-02-2024
Right off the bat, the nurse, Ms Sandra already put me at ease by texting myself and my sister ahead of time to introduce herself. The minute the crew, to include Mark and Alana, walked through the door, I knew my mom was in good hands with their timeliness, professionalism, and kindness. I have been so worried prior to the transport, but my sister had been on the ride with my Mom and had nothing but great things to say about the Team. The ride was comfortable with sleep arrangements provided, the team was friendly and considerate, they kept my Mom and Sister well informed of ride statuses and changes. My Mom arrived save, in good spirits and health, and my sister actually enjoyed the long ride she was dreading from Maryland to California. Mr. Tyler on the phone was super helpful too. Kept me on schedule with information, forms, etc. I cannot thank your whole team enough for such great and awesome service! I ? recommend!
- Melancy Frederick
05-02-2024
My husband was treated incredibly well as ACC Medlink took care to move him to our new hometown. Rather than worrying about all his health issues when getting him up to our new home, I was able to fuss over all the rest of issues surrounding moving to a new home, downsized.
- David Hill
05-02-2024
Sandra and the drivers did a great job on a long transfer of my husband. Thank you
- Kathy Cross
04-24-2024
The crew pickup was right on time. They did as promised as per agreement. We arrived safely to our destination right on schedule. The crew was very friendly, courteous and attentive. The two drivers were amazing. Taking drive shifts to assure our safe travel. However, I would like to see the vehicles be outfitted and better suited for single passenger comfort. Such as drink holders and device charging stations. Overall awesome experience.
- Brahim Thomas
04-24-2024
Amazing crew! I was updated during the trip. The on board nurse even sang songs with my father to pass the time! Excellent work!
- Robert Canis
04-24-2024
ACC Medlink exceeded our expectation from start to finish. The first contact representative, the drivers and on board nurse were very informative, curious and professional. The transport was seamless and timely. A very good experience!
- Brady Heidenreich
04-24-2024
Excellent staff
- Teresa Grice
04-24-2024
The crew was excellent! They were polite & courteous. My sister-in-law enjoyed the trip and raved about the crew. They made a long day pleasant.
- Keith Best
04-24-2024
Very happy overall with the entire experience. Communications with Truman at the beginning and communication with Catherine before and during the transportation was excellent.
- Greg Wilson
04-24-2024
A job well done! ACC recently transported my frail and medically fragile father from Tampa to Pittsburgh. He tolerated the trip very well. These are true professionals at what they do. From my initial conversation to inquire about their services through his arrival in Pittsburgh, the experience was in a word, outstanding. If you are in need of medical transportation your loved one, you can be confident that these people are the best.
- Brad Milliron
04-24-2024
ACC MedLink provided non-emergent medical transportation from Pennsylvania to North Carolina for our family member. They picked up our dad from the facility on time and sent us a picture. The team provides updates along the way. We also received a map tracker when they were one hour away. We appreciated the meals and snacks picked up during the trip! Thanks for your care and safe travel experience!
- Stephanie Wroten
04-24-2024
Cat the traveling nurse was fantastic! From her phone call check in a night before transport - checking on logistics but also ensuring a customized experience complete with providing movies that my mom would enjoy watching en route thru to the transport itself. Cat was expert, kind and a fantastic communicator thru out the trip. She cares about her client and it really showed. We appreciate Cat and the whole team for making a very stressful situation not only successful but less stressful because of their professionalism and care.
- Elizabeth Bradley
04-24-2024
Your medical transport was lauded by my brother who was helping my mother get to his home for her hospice care. He stated that everyone from your company that helped us were absolutely professional, courteous, and kind. I really appreciate how fast you were able to arrange medical transport for my mother, and how kind and careful you were with her. I also really appreciate the frequent updates from the vehicle staff when it came to travel progress. ACC Medlink made this difficult time for my family better, and I thank you from the bottom of my heart.
- Andrew McHugh
04-24-2024
I would recommend this service to everyone. Thank you very much.
- Cecilia Oglesby
04-24-2024
Overall, this was so amazing until we found ACC we were not sure how to get my dad stepmom and their dog here from New York to Arkansas
ACC was the answer it was a long trip, but it went very well from our perspective
The crew was super competent and courteous, and the nurse gave us some input that were going to bring to the next doctor here
Hopefully we never need the service again but if we do, we will call you!
- Bonnie Turcotte
04-24-2024
Eric was very attentive to the needs of my son.
- Susan Branyen
04-10-2024
The staff was very efficient and attended to all of our needs. I would certainly use this service again.
- Wendy Brashares
04-10-2024
They were fantastic. They took great of my mother for her 15 hour transport. They even texted us updates along the way to keep us posted on her arrival time and how she was doing. I highly recommend this service.
- Jason Pond
04-08-2024
Excellent service. Excellent care for my mom. Traffic on I-95 was unbelievably horrific, but the crew was exceptionally calm, patient, and caring for my mom and her needs (mine too). Our ride was from South FL (Boynton Beach Rehabilitation) to New Haven, CT.
- Christina Mullally
04-08-2024
Dawn Berger (the patient) could not stop praising the comfort of the vehicle as well as the care given to her by all 3 crew members attending to her the entire trip. Her mother and I worked through Truman, who made the whole process work EXACTLY as promised. AMAZING. Thanks to the number one company all expectations were kept. Use this feedback to give others to get your help as needed.
- James Woods Elsie Detwiler-Woods Woods
04-02-2024
So happy they were prompt professional and kept me informed along the way. My best friend arrived as promised safe and sound. I am so glad yourcompany furnishes this much needed service for people. Thank you
- Michael Ira and Debbie Faith Burken
04-02-2024
ACC made a hard situation so much better with the quality of service and the care they took with my parents. My dad arrived to the location with a big smile on his face!!
- Cheryl Baldridge
03-28-2024
Everyone is professional to deal with. Very prompt courteous and caring. Highly recommend
- Herbert Head
03-28-2024
The three gentlemen ACC Medlink gentlemen were absolutely wonderful. Michael, our EMT, we incredibly kind and caring when it came to my mom. Michael and my mom spent quite a bit of time talking which made the trip less stressful for her. The two men who took turns driving (at the moment, I don't remember their names) were incredibly caring and made sure to communicate everything they were doing when getting my mom on the van. That helped my reduce the stress of this move for my mom. I am extremely grateful to the team that moved my mom.
- Lynn Perry
03-28-2024
Medlink was fast and responsive to our family's needs. Thier staff did everything they could to make my Mom comfortable during transport.
- Kevin Denton
03-27-2024
World class medical transport service! A great crew took great care of me and got me there right on time.
- Craig Sabin
03-27-2024
Medlink did an outstanding job transporting 2 seniors from Maryland to Florida. The drivers were courteous and took safety seriously. The Medic on board had to deal with a couple of unexpected issues with the seniors and handled them professionally and safely. I cannot thank the team enough. Highly recommend Medlink.
- BARBARA NILAND
03-26-2024
The support I received from the office staff was amazing. This was a long stressful situation for my husband and for me. He was hospitalized for 4 months in another state. and ACC brought him back home where he can get much better care. Thanks to the whole staff and the transport team - especially to the nurse on board who took care of my husband and kept me updated on the 18 hour trip progress .
- Perry Huntington
03-26-2024
Excellent service. Thanks
- Sam Seymour
03-25-2024
This was my only experience with this type of service and I will say that I was thoroughly impressed with how this works. The medical nurse on board was very experienced, a true "seasoned professional". She kept in contact with me during departure and arrival. I would highly recommend this firm if anyone is need of such a service. Thank you Acc Medlink!
- Salvatore Restucci
03-23-2024
All went very well. Nicely organized.
The vehicle was rather bounce. Did not seem like there was air shocks in the rear where we were. Not enough blankets going from Phoenix Az to Wisconsin in the winter.
No reflection on crew. They all were wonderful. Very polite and respectful. Thank you to the company for providing such a necessary service.
- Kathleen Carney
03-21-2024
Hilda RN, Rich G, and Manuel traveled across county transport my mom from NYC to LA. They did the best job ever! If I had to do it over again, that crew would be my first choice.
- Sean Robinson
03-21-2024
I definitely had the A-Team!
- VIRGINIA OTTENBERG
03-17-2024
The transport coordinator Tyler was extremely helpful, courteous, friendly and professional. He understood our problem and reassured me everything would work out and be on time. The transport crew were also very friendly, courteous and professional. DeAngelo was so thoughtful and amazing how he comforted our uncle and took care of him during the whole 8 hour trip. The only complaint from the nieces who rode with our Uncle Duane on the trip was how rough the ride in the transport was. But it was an 8 hour trip after all. Well done ACC MedLink! /
- Leo Kreifels
03-16-2024
Regina, Jeff and Joe took wonderful care of my mom from Florida to Maryland. Sent message and photo of my mom when they began the trip and sent updates on their expected ETA. Curtis arranged the transportation schedule to meet the Maryland's facility admissions requirement times, which required the crew to drive through the night.
- David Meyer
03-14-2024
Great experience overall. Didn't have any worries about the transport for our Mom from Florida to Illinois. Everything went smoothly.
- Jennifer Smeets
03-11-2024
Friendly, courteous and professional. Took great care of my mother.
- Annette Binney
03-08-2024
My brother accompanied our father to a new nursing home and it went incredibly smooth with the crew on time and ready to transfer my father. We were impressed with the van layout and my dad was made comfortable during the 6 hour trip. We really appreciated the courtesy and professionalism from beginning to end.
- Liz Cobb
03-05-2024
James and Jared were the drivers for our very long trip from New York to Nevada and let me tell you- these guys were truly great! Deangelo was the medical professional and he cared for my mother as if she were family!
All 3 of these guys made our trip absolutely wonderful!
The care was compassionate and more than we expected. If we ever need medical transport again, you will be our go to for sure!!
- Jason Arroyo
03-05-2024
Would highly recommend for other people
- JACK GOULD
03-05-2024
We were completely satisfied with our experience with the entire staff and crew at ACC Medlink. Highly recommend this company.
- Mauri Morse
03-02-2024
On time, took good care of my sister during the 10 hour drive. Vehicle comfortable, caring crew.
- Judy Daly
02-29-2024
I was extremely nervous transporting my elderly mother from NY to GA. The entire staff I spoke with before were so helpful and nice.
When the transport came the drivers were extremely nice. The nurse was absolutely amazing. She made my mom comfortable and was on point with dealing with facility she was moving from. She made sure everything was in order.
The van was perfect with a TV and I received updates on their way there.
I would highly recommend!
Thank you so much for making a difficult trip so easy!
- Erika Placek
02-24-2024
Everyone at Medlink were absolutely awesome! Professional and so very kind. Made it so easy and willing to go the extra mile. Very happy.
- Joyce McMillan
02-23-2024
Every creams member went above and beyond to make sure both my brother and I were comfortable.
- Wendy Mccubbins
02-21-2024
The entire crew was awesome Sandra was so helpful with my husband. The last 3-4 hours of our trip my husband became very agitated and she did a great job handling him.
- Patty Callander
02-19-2024
Polite, courteous, and gave my mom a lot of assistance. Thank you so much.
- Wayne Terribile
02-19-2024
The personal comfort on the stretcher mattress was not as comfortable as expected. Mercedes Sprinter =ambulance=truck no matter how you slice it! The medical staff individual was truly exceptional in every parameter. He literally could easily become a personal friend. The drivers were very pleasant.
- James Miller
02-15-2024
Kat and the two drivers who helped our aunt were patient, caring, and understanding of the situation we were in. They had a great sense of humor, worked with our aunt's discouragement and fear. I have never been so relieved to see a group of people to help me! I am so appreciative of them.
- Dawn Donham
02-13-2024
My mother-in-law and I were impressed and very pleased with ACC Medlink on her recent transport from Maryland to Colorado. The staff was excellent! They were very responsive to our needs and requests both in advance of the trip and while we were under way. My mother-in-law was particularly impressed with our nurse, Kat, who provided comfort and personal care for her along the 30-hour drive. I highly recommend ACC Medlink. Its expensive to do long distance transport for your loved one and you want to be in compassionate, capable hands for the journey. ACC Medlink was a great choice and I wouldn't hesitate to use them again.
- Julie Joyce
02-13-2024
Very professional service - they sent continuous updates about their progress, and they safely moved my father across the country. The crew was friendly and courteous, and they made sure my father was comfortable for the entire trip.
Sandra was extremely helpful. I would recommend this company to anyone that needs to go through this very stressful event.
- Timothy Mott
02-05-2024
I was very happy that my mom had Kat as her nurse/assistant on the ride. My mom was over the moon with how well her ride was and couldnt say enough nice things about Kat and Vincent. She said she never had to ask for anything more than once and Kat made her feel very comfortable and made sure she had everything that she needed for the ride. I would highly recommend ACCmedlink. I was a bit worried transporting my mom on her own. but she seemed very content and was pleased with her care.
Thank you, Kat and Vincent, for taking such good care of my mom.
- Michele DiMarino
02-03-2024
Nikki in customer support was incredibly helpful. The crew on the transport were also excellent!
- Nicole Brusewitz
02-01-2024
Jan was so kind. She messaged me the day before to introduce herself. And she kept me updated periodically throughout the 9 hour drive. My brother said she was very cool and we chatted a lot during the trip.
It was comforting to know he was in such good hands when family couldnt be there!
- Kate Cooke
01-25-2024
The medical van was the way to go when you are dealing with Parkinsons disease. Thank you & I would highly recommend
- Joyce Lomino
01-25-2024
So thankful
- Sypaphay Praseutsack
01-24-2024
Linda Fletcher friendly, knowledgeable and great communication skills. My brother had a great experience.
- Joe Sersey
01-22-2024
The whole crew was courteous and understanding of my moms needs.
- Sherri Boomgarden
01-22-2024
Thank you for all your assistance at a trying time dealing with the care of my mom. The trip went with only a few minor glitches which were resolved immediately with a phone call. Great people to work with. Again, thanks.
- Terrie Tata
01-22-2024
The crew was amazing in transporting my mother-in-law from Florida to North Carolina. She raved about how safe and well cared for she was. We would absolutely recommend ACC med link to anyone who is transporting a loved one.
- Megan Pelletier
01-19-2024
The crew who transported my mother from Brooklyn, NY to Maryland provided services that are second to none. Professional, knowledgeable, and compassionate care was provided in an entertaining environment, and very much appreciated.
- Antonio Nelson
01-19-2024
Amazing service. It was everything we needed and more. We would highly recommend yall to anyone needing transportation. Thank you for taking amazing care of my mom on the very long drive!!!
- Jamie Chapman
01-15-2024
Every interaction I had with this company was positive. From those answering calls and making bookings, to the nurse and drivers on the transport. Very professional and kind!
- Susan Hatley
01-10-2024
I can't thank these gentlemen enough. Total professionals. Made the transition process possible!!!! My Dad is home and safe with me now. I myself could have never been able to transport my Dad from Virginia to Florida with out you!!!!!! Eternally grateful.?
- Susan Dutton
01-10-2024
The team did great, on time, polite, respectful of my moms situation. I would highly recommend.
- Matt Wieder
01-08-2024
We had a long and arduous trip from MD to South Carolina in bad weather. There was a lot of anxiety surrounding this transport. I could not even put into words how amazing our crew was. Professional, kind and caring. They not only took care of my mother, who was the patient, they helped me as I am also handicapped. Shomorgan helped me to ensure I was able to enter and exit the vehicle at every stop. That was over and above. Truly the best experience I could have wanted for this situation
- Marcia Witt
01-06-2024
Extremely expensivekeep reading ?
Worth every penny
Wish there were some way to pay with insurance
But mom arrived smiling and in good spirits
Also I called other placeswho seemed less than desirous to do the job
Every point of contact with ACCMEDLINK was just EASY.
Aalmost seemed like a scam.
Sorry Im an over cautious pessimist
Glass is always half empty
I kept waiting for someone to drop the ball
Instead the ball was passed and then the touchdown.
You guys rock. On criticism/concerncrew has to take care of themselves. Take time to eat well work out and get good rest.
Caring for others is no joketake care of you FIRST. ???thanks so much
- Ericka Lang
01-05-2024
Thank you for all you did to get my brother transported to South Carolina safely. Everyone from the people I initially spoke with on the phone to the transport crew were very caring, courteous, and professional. I truly appreciate all you did. Thank you!
- Ann Nelson
01-03-2024
We did not know what to expect when embarking on the journey from CA to our new home in Ohio. We have gone thru a very stressful time with my husband's illness, & now the big move to another state was happening. The trip from start to finish was wonderful. The professionalism of the crew was outstanding. We were made comfortable from the start by all 3 of them, & throughout the many hours of the long drive.
Hilda as the RN in charge did not miss a beat as far as monitoring and administering all the medications that my husband needed. And both drivers drove safely and made us comfortable...stopping when needed.
All in all what made this long trip great for us was because of the 3 crew members on board. They were amazing. Professional, courteous and great personalities. Had great conversations which made it even more fun.
We highly recommend this crew! We will not forget them and appreciate their kindness.
Janet and Stan Hurwitz
- Janet Hurwitz
01-02-2024
God bless and my is Brenda, and I would highly recommend the Medlink Long Distance transport service. They were all very professional, pleasant and helpful. Im thankful to God for their assistance with transportation for my brother from New London CT. to Yeadon, PA. The office staff were very professional and patient with my many phone calls, they were able to bear with me when the bank delayed payment. The drivers Surmorgan and Wilton were very helpful in storing my luggage, assisting me on and off the vehicle. My brother, who is physically handicapped was very comfortable with the ride. Our Nurse, Tabitha took excellent care of him. We had a very pleasant ride in the nice, luxurious Mercedes vehicle..The price was almost half of what was quoted from a couple of other services. We arrived safely to our destination with traveling mercies from God in the name of Jesus. They are the best. Everyone deserves to get a raise!
- Brenda Brown
01-01-2024
We highly recommend ACC Medlink for the transport of a loved one. All members are very professional and caring. They made the process so easy from the initial phone call to the arrival of our mom from Boca Raton,Fla to Long Island, NY.
- Kathy Mirro
12-22-2023
DeAngelo kept me updated every step of the way. They were polite and kind and very professional. I was impressed with the quality of care my aunt received.
- Michelle Barnaby
12-21-2023
Nurse Hilda was amazing. She was very courteous and kind. She made sure my cousin had everything she needed to be comfortable and happy. She continuously checked and changed my cousin's briefs whenever we made a stop. She kept my cousin entertained by playing movies during our transportation.
Our drivers Rich G and James were also amazing. They were both friendly and courteous. Both are great and safe drivers. I was very pleased with our transportation crew.
The only thing that I was disappointed about was there was a leak from the roof inside the van. The owners should definitely make that a priority in having it repaired.
Overall I was pleased with ACC Medlink.
- Niesha London
12-18-2023
Very happy with the communication and service from this company. We would gladly use them again.
- Michelle Lamora
12-12-2023
The team was communicative and friendly. They treated my uncle with dignity and were prompt to respond along the way to any questions or concerns.
- Carly Dickinson
12-11-2023
The transport coordinators were excellent, Evelyn, and another man. They handled our request with utmost efficiency. I met Alex and Mike briefly and they were courteous and personable. I had more interaction with Linda, Lois' nurse and she was very caring and helpful. It was especially helpful to know that she would be devoting herself to Lois' care and comfort for the long transport from South Carolina to Pennsylvania!! I can't say enough good things about our experience!
- Alma Grady
12-10-2023
The ACC Medlink did a great job in helping us coordinate overnight medical transport across several states for my mother. From the quotation through trip scheduling to pick-up and final drop-off, the entire team was great to work with and displayed high professionalism and care. DeAngelo did a great job of keeping us informed during the trip of status and medical condition, while Damon and David did a great job driving through the night. I highly recommend them as a service provider of choice for medical transport.
- Greg Gramke
12-09-2023
Everyone was extremely courteous, helpful and kind while taking my mom from Florida to NJ on such short notice. Tyler in the call center from NJ was reassuring and extremely knowledgeable.
Thank you for safely transporting my mom and aunt .
- Dana Rappenecker
12-08-2023
Our crew was wonderful! Our drivers, Casey and Gerard (sp) managed to avoid traffic jams and delays due to construction, made sufficient stops and asked several times if we needed a stop. The ride was smooth and elicited trust in their competence and professional ability!
Michaels caring and compassionate manner and attention to Frances was amazing!
Even when we reached Mt. Notre Dame, the crew made sure that Frances was properly positioned on the stretcher and sitting up so that she could see and greet the sisters who were waiting to welcome her.
The office staff was also very helpful to us- Truman and Nicky were responsive and patient with our many questions!
- Helen Bellew
12-01-2023
I was kept up to date on the travel and pending arrival time of my family member either by phone or text. Very friendly, courteous crew.
- Christine Conner
11-30-2023
Very satisfied with the staff and service provided.
The van itself was very bumpy, though.
The nurse was amazing!
Arrived ahead of schedule and my family was kept updated.
Highly recommend your transport service.
- Marlene Russell
11-29-2023
She was very good at keeping me informed about the patient travels. Let me talk to him and sent photo of him on his journey. Very understanding.
- Tina Russell
11-29-2023
Thanks to ACC Med Link for your help in coordinating transport for my mother from Missouri to Wisconsin. I am her daughter and also rode along as a passenger. The phone coordinators were always very helpful and quick with answers, including Evelyn, Maria and Curtis. Our driver crew and nurse DeAngelo were very helpful, courteous and prompt. Our only wish is that the van was a little warmer. The temperatures were unexpectedly cold on the overnight trip, dipping down to 10 degrees and the van heating didn't seem able to keep up. Overall it was a very good experience and we're happy for the service provided getting mom back home!
- Kristin Cunningham
11-29-2023
Wonderful crew, helpful, nice, courteous and respectful. They made our trip a pleasant one!
- Doris Eaton
11-29-2023
Very grateful for this service! When thinking about moving my mom from Houston to Oklahoma I was very stressed about how to get her there safely and with least amount of discomfort for her. Extremely impressed by staff in all aspects. Nicky, the coordinator was awesome and made the process really easy. Thank you all so much!!
- Brandee Retherford
11-28-2023
Julie was awesome and kept me update all the way on the trip.
- Peter Freix
11-27-2023
Thank you for your help in this very stressful situation
- Catherine Morauw
11-20-2023
I appreciated the call from the Team Lead the night before. Just to connect, tie-off on any questions, etc. That was very helpful, and it made the morning pick-up go smooth.
- Jason Baker
11-20-2023
ACC was fantastic from the first call to the dropoff of my loved one. All staff was courtesy and professional. I would definitely use them again.
- Raymond Overton
11-20-2023
Great care. Easy to work with and very accommodating. Would highly recommend! Thank you!
- Mandy Woods
11-13-2023
I was so happy to have found you. It was a great undertaking to find safe transportation for my mother to move from Michigan to North Carolina. With her being immobile, there was no possibility of her flying or even being wheelchair capable. I was at a loss for solutions and searching frantically when I found ACC Medlink online late one night.
I read many, many reviews and the responses really made me feel like I had found the solution after so long. We were short for time of her desired move date and I did all that I could to arrange private transportation, but ACC Medlink had everything she needed to travel safely.
My brother accompanied her on the journey and they both were made as comfortable as possible. Julie and the team were friendly, helpful, engaging and funny.
If traveling by traditional vehicle or airplane is not a practical possibility because of mobility, severe health or mental wellness reasons, I wholeheartedly recommend ACC Medlink for safe, superior, caring transport of your loved one to their new place!
It just gives you peace of mind and ensures they will have the caring support they need every step of the way. Remembering what my mom means to me and what she has done for me in my lifetime made this the only secure way for her to travel. I am glad she agreed, and I am glad we chose ACC Medlink!
- Adrienne Ijioma
11-09-2023
The crew was outstanding from the time they picked my daughter up at the hospital in Florida, and for the entire 19 hour drive to my house in Illinois. Nurse Julie communicated with me the entire trip, during daylight hours, to assure me my daughter was doing fine. That was a great comfort, as I could not travel with her. I needed to arrive home ahead of her to get everything set up for her arrival.
They were on time, courteous and took excellent care of my daughter. You cant ask for anything more than that.
- Kathy Bowers
11-09-2023
The staff were wonderful, kind and courteous. The transport was comfortable and prompt. Wish our case manager at the hospital had known about this option - so glad I googled and found. ACC is now on her call list. Highly recommend!
- Anne Moorman
11-07-2023
This crew of 3 were OUTSTANDING and worked so well together as a compassionate and caring team!
- Melinda Murphy
11-06-2023
These wonderful people brought my brother, who has dementia and has limited communication ability and uses a wheelchair, from Florida to New Jersey. He arrived safe and happy. I will always be grateful to them for taking such good care of him. I would never have been able to transport him without them. He is now in a Veterans Home 15 minutes from my home. Latisha even made sure his bed was sanitized before they transferred him. My brother has quite a bit of leg pain. They transferred him from stretcher to bed so fast it was painless. Thanks to these folks my brother can now spend his final time with family. I consider what they did a great blessing!!
- Joanne Modoski
11-06-2023
Im not mentioning any one person because the whole crew was awesome. They got my sister in law to her nephews house without issue. She said they were great to her and she had a good trip.
- Kathy Massey
11-06-2023
Thank you to the crew and Ms. Lindsey that helped me thru all of this.. you all are awesome! Thank you for helping me get my baby home.
- Chanedia Henderson
11-01-2023
I don't know these angels' names; but from start to finish, everything went smoothly! They communicated with the assisted living facility my father was going to before the transport. They made sure my 90 year old dad locked up his house and got his keys. My dad was very comfortable. He slept most of the way. (from
NC to MD) Plus, they gave him something to eat. I was given periodic updates, which lowered my anxiety! He arrived at the facility safe and sound! I would recommend ACC Medlink for your transport needs! 🙂
- Charlene Hawkins
10-30-2023
This was a difficult time for both my son and myself. My crew made it such a pleasurable experience for both of us.
Many thanks to every one responsible for our trip.
- Mary Schefter
10-26-2023
Crew was great picking my mom up in Ohio with my wife to see her off. Kept us informed and I was able to meet her when she arrived in South Carolina. I dont think this move could of went any better.
Thanks, Dave
- Dave Ernst
10-21-2023
Your service transferred my elderly mother from Roanoke Virginia to Bradenton Florida. The coordinators were on top of everything including contacting the facilities in both locations. My mom who originally was reluctant to make the trip arrived in Florida laughing and joking with the crew. I believe this experience will help her adapt to her new assisted living facility a lot more easily. Thank you so much for this service!
- Janine Haley
10-20-2023
I am so thankful. The drivers and the medical person were great throughout
- Jeff Mitchell
10-18-2023
The team was incredible professional and efficient. Every aspect was easy and smooth. They took great care of my Mom and attended to her every need. As the passenger I was very comfortable on the ride and enjoyed chatting with the team. Had a great nights sleep crossing Texas. Highly recommend!
- Siri Lalime
10-18-2023
They were great I couldn't ask for a better crew.
Regina was awesome and I don't remember the other names of the drivers, but they made the trip wonderful
- Tammy Malawey
10-17-2023
ACC Medlink was an incredible company to work with from the time I inquired about their services to the delivery of my parents from Oklahoma to Ohio. Curtis in the call center reassured me and made me comfortable with the safe transportation of my parents and was available to answer any questions that I had. The three Medlink members that transported my parents kept me informed with a photo before they began their drive, throughout the drive and were very helpful, courteous and mindful of the ill health that my father was in. The expense of this trip for my parents from Oklahoma to Ohio was worth it to have my parents back home in Ohio with family. Unfortunately, my father passed away three weeks from the day he arrived in Ohio. We were all blessed to have him for those three weeks, and we could not have been more appreciative of the team and how timely you were in getting my parents' home. Thank you, thank you, thank you. You are all a team of amazing angels.
- Ann Talip
10-17-2023
Q and the entire crew did an excellent job. They were courteous, professional, and attentive to the needs of my dad and me. As this was a long overnight trip, the crew took frequent breaks and always asked if we needed anything.
- Curtis Key
10-16-2023
Although the transport time was a few hours after expected, the overall experience was great. A bit nerve wracking transporting a family member from Florida to New York. From the moment we met the crew they were wonderful. They were kind, supportive and assured us he would be ok. It wound up being a very long ride as the delay put them right in the heart of NYC traffic. They were in contact with us and kept us updated. Regina answered our texts and assured us all was ok. We appreciate the professionalism and care my dad received on this toad trip! We were relieved to see them pull into the facility and grateful for the safe trip for all. Thank you for providing this service and allowing for us to feel confident in the trip experience.
- Lisa Costa
10-16-2023
Acc Medlink has transported 3 or 4 patients for us and they are superb. Their coordination of the travel, care during travel and follow up are excellent.
- Mary Siegel
10-10-2023
The crew was very professional and extremely accommodating, would use this service again , highly recommend.
Thank you
- Teresa Mccrackin
10-06-2023
Q had a manor about him that instilled trust and confidence .
We relaxed and entrusted our care to him. The drivers were outstanding in keeping. A steady pace and getting us to our destination on time.
- James McClelland
09-26-2023
ACC Medlink provided the absolute finest service in transporting my elderly brother from Michigan to West Virginia. Barely 48 hours after my initial call, the transport team was on the road. The crew telephoned just minutes after their departure and let me speak with my brother. This was tremendously reassuring. The crew maintained regular contract throughout the trip and even texted a photo of the one traffic jam they encountered. I cannot overstate the professionalism of everyone at ACC Medlink, from the staff members I spoke with in arranging the trip to the crew members who actually made the trip. Absolutely first-rate!!
- Martha Thrush
09-26-2023
The entire crew was great. Caring, concerned, helpful and respectful. Not only did they take excellent care of my mom, they made sure I was doing ok as I was following behind in my car.
- Melanie Tatasciore
09-19-2023
Kristen was calm, caring, and knowledgeable. She was professional and a well-trained nurse. I felt comfortable knowing that my dad was in good hands during his transport. We are all very appreciative of the care she provided and would recommend medlink and Kristen to anyone.
- Jennifer Bristol
09-18-2023
ACC Medlink was exactly what our family needed in a time of critical care! Their website is very detailed and staff was extremely knowledgeable and easy to communicate with when making arrangements. They had all paperwork and contracts signed with us so no time was wasted, and the crew identified themselves ahead of transport and kept in touch with us regularly over the 20 hour drive. They provided meals, kept the patient in mind, provided him with some of his favorite snacks along the way. They kept in touch with us about comfort, medication, and kept us informed how everyone was doing. The service was bedside to bedside and they stayed until everything was settled and handoff to the family was complete. We thank the whole crew, and highly recommend to anyone needing this type of service.
- Jennifer Bloch
09-18-2023
Thank you. My sister had nothing but good to say about her travel that day.
- Michelle Stanley
09-14-2023
From the first call we placed to the time our patient was delivered, we had an incredible experience with ACC. Everyone was friendly, attentive, punctual, flexible with our shifting schedule, and accommodating of every need and request we made. Thank you for everything!
- Scott Towler
09-13-2023
All crew members were fantastic. Very friendly and very professional. Not only on time, they were a little early and took the initiative to pack up my mother's personal belongings before I arrived.
The trip was on schedule per original estimate.
My father was a passenger to keep my mother company and also because he could sleep during the trip (he's 87). Unfortunately, my father had an episode of confusion and was adamant about getting himself and my mother out of the vehicle. Sandra and the crew attempted to calm him down and explain the situation and then called me for support. They were apologetic that they needed to call me. My opinion on the other hand was that they went above and beyond trying to deal with it. They could have very easily requested that I take him from the vehicle, etc. However, they dealt with the situation professionally and very effectively. My father eventually calmed down and was "OK". I was so happy we had Sandra and the crew. They were the absolute best! Thank you!
- Glen Nonemaker
09-12-2023
Hilda, Rich, and Manuel made an awesome team. Hilda, my husbands nurse was caring and attentive during the entire 15 hour trip. Every request was met by an immediate response; she went out of her way to make sure my husband was comfortable and all his needs were met. Hilda competently took care of our dinner orders and all restroom stops. Rich and Manuel were equally helpful at all times. They were both excellent drivers. My husband and I felt safe, comfortable and excellently taken care of during the entire trip. I highly recommend these professionals and ACC Medlink services..
- Suzanne Price
09-12-2023
Polite courteous professional team
- Americo Loureiro
09-12-2023
We had to medically transport my Mom from NY to PA. It was expensive, but it was such a relief to know that she would be transported safely and comfortably
- Michele Drake
09-12-2023
Julie took good care of my mother and I appreciated her compassion. Edwin helped with mom at the start too, but later was rigidly attached to the GPS. Maybe the drivers were just following company policy. If so, please change your policy and teach your drivers how to read a map.
- Maria Battista
09-06-2023
Anyone needing ground medical transport service for a loved one should definitely consider using your services. The staffers assigned to my mom were professional, patient and kind. I felt sincere appreciation for their work. Mom had a stroke and needed to come to my home state almost nine hundred miles, something I didn't think I could do solo. But ACC Medlink turned out to be the right partner to work with and I am grateful for their awesome customer service via phone and during transport thank again Chris, Mike and Linda. Mom says hello and to please enjoy the music.
- Delese T
09-05-2023
The crew was very caring and nice to my mom. She called and said they took care of her for her 6 hour drive from SC to VA. They kept me informed of there of there schedule. I met them at the hospital and my mom gave the thumbs ups that she was ok. Excellent service.
- katrina Battle
08-31-2023
The crew was great - they kept me informed of their progress every step of the way. They picked up my mom in Tennessee and moved her all the way to Virginia. Julie sent me a picture of my mom sitting up and singing as they motored along. I highly recommend ACC Medlink for anyone needing a professional medical transportation team.
- Rich Johnson
08-29-2023
Your company allowed for our family to have peace of mind for the transporting of our family member safely from one state to another. The transport team was professional and kept us informed for any changes that occurred along the way. What a huge relief it was to know our mom was being cared for by professionals.
- Doris Romi
08-28-2023
The crew work very hard to make a very hard day easy. They took great care of my Mom!
- Scott Friend
08-25-2023
THE RIDE WAS BUMPY AND LONG (APPROX 18 HRS), BUT THE STAFF, JOEY, MO AND TABITHA MADE THE TRIP TOLERABLE. WE COULDN'T HAVE ASKED FOR A BETTER TRANSPORT TEAM! AS NERVOUS AND APPREHENSIVE AS I WAS ABOUT MAKING THE TRIP WITH MY DAD, THEY IMMEDIATELY PUT OUR MINDS AT EASE FROM THE MOMENT WE FIRST MET THEM. THEY WERE ATTENTIVE, SENSITIVE TO OUR NEEDS AND PERSONABLE. IT WAS EVIDENT THAT THEY HAD A GREAT WORKING RELATIONSHIP BETWEEN THE THREE OF THEM, WHICH CARRIED OVER INTO THE LEVEL OF CARE THEY PROVIDED FOR MY DAD AND MYSELF!
- VLYNDI FISHER
08-24-2023
ACC Medlink is pricey, but so worth the money. Would you put your loved one in a mobile hospital sprinter van that was cheap? Heck no! Select ACC because they have the best equipment and highly trained personnel. My sister was in rough shape when they drove her from California to Arkansas. It took 26 hours with short stops along the way. Thank you for taking great care of my sister.
- Patricia Leonard
08-23-2023
The crew was efficient, professional, respectful and courteous. The route from northern NY state to Pittsburgh, PA was carefully planned for the best, fastest trip. My parents were very comfortable and was well looked after by Eric. I was the third person in our travels and I had a comfortable seat as well. During rest stops, my mom, due to mobility issues, had the use of an onboard bedside commode that was accessible after my dad vacated his seat to use the public restroom. She had privacy and assistance from Eric. I was extremely comforted knowing that she was taken care of with the utmost respect. Considering is was a 9-10 hour trip, they did very well due to the comfort and service of the crew. Lastly, Eric went above and beyond when I contacted him after the trip was completed and they left us at our final destination. I had left a bag under my seat on the van and he did not hesitate to drive back and drop it off. A huge thank you to ACC Medlink and our crew!!
- Rita DeSanno
08-22-2023
Thank you transporting my mom safely and quickly.
- Rob Constable
08-22-2023
We couldn't be happier with our experience. Everything went smoother than expected and the staff was great to work with. Communication was also great. Thank you so much for the care you gave my mom and Ted (and the cat)
- Susan Hall
08-21-2023
In short, The best possible decision. I couldn't be happier with the service provided! For those looking for deeper research. I started my process comparing multiple companies websites, and I decided to go with them as my top choice. I called and Tyler was excellent on the phone and getting me a quote promptly. The price was even a little bit less than I expected. Then came the tough part. Before booking I started to read the Yelp and Google reviews and I started to stress and get cold feet on my top choice. For the first time in my life I checked the Better Business Burroughs and found a F rating. If you are reading this please be aware, these are incorrect ratings. They are absolutely EVERYTHING and more that their website advertises. I made the tough choice of going with my gut. I wanted the very best for my mother and they absolutely delivered. Our Nurse on board Julie was like a angel sent not only to take loving and sincere care of my mother from New York to Virginia but also instantly put my stressed concerned mind at ease. I knew she was in great hands. Her driver team of Tammy and Russell only added to how pleased I was with my choice. A 8:00am discharge from a rehab center to a 5:00pm meeting with Hospice on the receiving end left us very little room for error and they delivered with outstanding punctuality. With discharge bed swap and loading luggage they were on the road by 8:15 am and with 3 updates throughout the trip reached our destination at 4:45pm. This went absolutely perfectly and everyone involved deserves to be commended to the fullest. My brother was along for the ride and he text me twice how great the crew was on this long trip and my mother even in her weak state traveled in comfort thank to the 8" memory foam mattress (one the reasons they were my top choice) please do not stress the bad reviews. This company came through in honesty my family's toughest time. I am forever grateful for what they have done for my mom during this difficult time. Thank you all with all my heart for not just the excellent service but for providing it with caring compassionate hearts.
- Mark Galasso
08-20-2023
My husband and I adored our crew members. All three were friendly, courteous, and generous. The only part that could use improvement was the bathroom situation on board the vehicle. It was difficult to use especially with a pet present. Otherwise, wonderful experience!
- Jaclyn Weisz
08-17-2023
My mom is almost 90 years and suffers from Cerebral Vascular Demetia. Her symptoms include loss of hearing, vision and balance. Your RN Lynn, the drivers Kris and Kacey did an amazing job of navigating the entire Eastern Seaboard. They treated my mother with courtesy, care and safety as if it was their own mother. Congrats on a major transportation done with excellence!!!
- Lance Vetter
08-15-2023
I contracted with ACC to transport my wife 550 miles to our home after she had a serious fall. The office staff was easy to work with in setting up the transport; communication was efficient and punctual. I was kept informed by the vehicle crew regarding their arrival time and the needs required to get my wife down steps and into the van. The driver and medical assistant were professional throughout the trip and kept us informed of their activity via cell phone. Upon arrival at our home, the crew was efficient in getting my wife into the house and comfortable awaiting our getting her situated. I was very impressed with the entire operation and would not hesitate to use ACC again or recommend them to others.
- Mark Reasor
08-10-2023
Damin and K our drivers were amazing and took such good care of our travel. We felt safe and comfortable
Sandra put my worries at ease with the health issues my mom had on our long trip.
Thank you so much for helping my mom onto a place for recovery..
God Bless your business! Im so grateful for you!
Kristi
- Kristi Boyd
08-10-2023
Julie (nurse) & the two guys were very nice. The office people on the phone were, too. Everyone was very helpful during a very stressful time. We were so happy the team was available on such short notice.
- Teresa Whaley
08-10-2023
ACC Medlink provided great service getting my 89 year old, medically fragile mom from a very rural northern California location to the Portland, Oregon area - a 12+ hour drive. My mom had some bad experiences with ambulance transport between hospitals recently before taking this trip and she was quite anxious about it. But thanks to the positioning of the gurney that allowed her to sit up at an angle, and its comfort with a good mattress, support pillows etc, she slept comfortably for much of the journey! She also felt supported by having crew member Kristen watching over her in the back. When my mom woke up 9 hours into the trip, she was able to look out the window and as she has been housebound for quite some time, that was exciting for her. She arrived rested and happy, and both she and I were enormously grateful for that. She arrived at her nursing home on a Sunday morning and there were not many staff there to greet us, but the ACC Medlink crew got her in, helped situate her in her bed, and made sure she was comfy before they left. They helped bring in her belongings and Kristen came back with my mom's missing hearing aid that had dropped out onto the gurney - thank goodness! Thank you to the whole crew!
- Jennifer Mangieri
08-10-2023
The entire staff was wonderful and made a stressful situation less stressful. They handled my aunts needs with grace and professionalism. They were a blessing to us and we are ever so thankful!
- Cynthia Hunt
08-04-2023
Great experience overall from start to finish. Crew was on time and very competent. Coordinators were easy to work with from booking to scheduling. No issues on the transport. Pricing was a little steep for a short straightforward transport but that was the only blemish on the experience.
- Dan Culhane
08-04-2023
Michael was so kind to both of us, but especially to the person being transported. He took such good care of him and made him as comfortable as possible. He was so helpful and made a long trip much easier.
- Patricia Vitikacs
08-02-2023
The crew did an excellent job in the worst of conditions. We travelled from Palm Springs CA, to Vero Beach, FL in the midst of a heatwave. They certainly rose to the occasion and got us to our destination safe & sound. Great job!
Thank you!
- Craig Workman
08-01-2023
The crew was awesome very good at what they do and the nurse chris was very good at his job went above and beyond to make my dad comfortable no complaints at all about the transport team my only complaint about the company is they dropped the ball on communication when it came to getting delayed do to a van breaking down and not letting me know when they where going to transport us luckely I called and they got it figured out and it only delayed us by 6 hours so over all I'm very happy with our experience and would highly recommend them
Thanks Rodney
- Rodney Moore
08-01-2023
Excellent Service!!! Thank you!
- Richard Guerrero
08-01-2023
Although I reads couple of negative reviews they seemed to center around peoples inability to read and understand the contract. My families personnel review is that the staff and crew were outstanding. They couldn't be more helpful and friendly and made our long trip as enjoyable as it could be. The home office staff was very responsive and kept us informed every step of the way. I highly recommend this service if you need to transport a loved one a longer distance.
- Bill Kittle
08-01-2023
I am 100% satisfied with the entire process with Medlink
- Dawn Passander
07-30-2023
Drivers Damon and Kelon were efficient, courteous, helpful, accommodating, respectful and all around very nice.
The Nurse, Linda, was so helpful, friendly, knowledgeable, efficient and understanding of my daughters needs and wants. She did her job so well and made a very long and difficult trip for my daughter and myself as easy and comfortable as possible.
- Lauranna Turner
07-28-2023
The Medlink staff from coordinators to the crew had all the answers. They gained my confidence that my mother would be moved to her new home over 500 miles safely. Then they accomplished this by coming through.
- John Hanes
07-28-2023
It was a stressful time, a long 20 hour trip, the vehicle is cramped tho adequate, but the caring professionalism of the crew was outstanding! drivers made great time, latisha the cna worked well with my stepdad. I really can't say enough about all of them. thank you for providing this service.
- jodi schubert
07-26-2023
I was rather nervous, at first, because the transport team was running late, but once they showed up it was all business. The team was extremely professional, and knew exactly what they needed. They treated my mom and I with courtesy and compassion.
I was extremely grateful for the entire group.
- Rob Stone
07-26-2023
I was super nervous about the transport. The crew was awesome and they made great time. We traveled 1,100 miles from Dallas Texas to Gillette Wyoming. If I had to have one feedback it would be it needs better suspension. The vehicle was great but it was a rough ride in the back and you could feel every bump in the road. I am extremely grateful for the crew and the speed they got us home.
- Lucus Bennett
07-20-2023
I have to admit I thought ACC Medlink would be a leap of faith, bordering on stupidity, selecting from google search, prepaying, and trusting very time sensitive delivery of my mom across 3 states to check into a new A/L facility. I can't believe our good fortune.
Expensive, yes, but allowed for friend to accompany my mom and take my mom's cat, cat accessories, wheel chair, walker, and some clothes. The 3 other quotes I received did not allow for passenger accompanying.
i freaked out seeing the awful BBB rating after the fact. However from initial contact to drop off, every person was assuring, helpful, and way exceeded expectation. if you are flexible I also noted they offer discounts. I was not as on a strict timetable.
Special shout out to Hilda, RN, Rich G, and Richard H who drove and took care of my mom during trip. They were on time, safe drivers, super comforting to my mom who has dementia, took food preference, and extra stops. They offered updates and pictures to me. Not to mention arrived at departure facility on time despite tornados to south a day before.
The need for this service is real and I can't imagine pulling this off without ACC Medlink. The unknowns driving my mom who has dementia through Chicago would have been very stressful, not to mention all the paperwork and prep at the new facility having to be done upon her arrival. ACC allowed me to do all that and not have the burden of getting my mom here on top of all that.
I highly recommend this team and would use them again. It was a very successful Google search. Thank you.
- Anne Gaffney
07-19-2023
Roads father north are horrible, so my mother was a little uncomfortable towards the end of the trip. She is also 94! Landon had his work over the 21 hours of travel adjusting her position. Poor guy didn't sleep at all, I fear. The 3 guys were very personable as well as professional. I would definitely recommend ACC Medlink to anyone facing a long travel needing medical assistance.
- Keryn Shaver
07-13-2023
I cannot thank you enough for the excellent trip you helped us make moving my mother to Florida. From the moment we decided on your company, making the reservation and the ultimate kindness of everyone involved, made this a good experience. From those in the office keeping us informed as we went to Jan our transport nurse who texted us and kept us up to date on details and shared stories with us along our route. She took excellent care of my mom and that security went a long way. To our drivers Sean & Manuel, who kept us laughing every moment and would always ask if we needed anything at all. Their calmness and efficiency made us feel safe. My family cannot thank you enough. I would recommend you to anyone who needed your services. Thank you!
- Stephanie Bayler
07-12-2023
I appreciated that Tabitha kept in contact with me while they were in route.
- Lynneta Poff
07-12-2023
Setting up a long-distance transportation can be very daunting at times, and you really want the best for your patients. This team made it very easy to work with throughout
The patient's husband said you only missed one turn off in St. Louis. 🙂
- Kerri Dagen
07-12-2023
Transporting a loved one over 400 miles can be worry-some. Entrusting others to care for your loved one on such a long haul for them is concerning.
ACC made this journey a dream come true. The team of operators were so caring , genuine and knowledgable. They answered all our needs and then some.
The transport team was excellent, on time , professional , caring and informative all the way through. Truly class act.
Anyone that wants their loved one transported with dignity and care please use ACC Medlink.
- Carlos Juarez
07-08-2023
ACCMedlink transported my sister and her husband, both of whom are disabled and unable to walk, from rural Mississippi to Pennsylvania to an apartment near my home so that I can help care for them. Their compassion and positivity helped my sister and brother-in-law endure a 14-hour trip with entertainment and meals along the way. We cannot thank them enough for their excellent care. Thank you!
- Sylvia Lawley
07-07-2023
I could not be more pleased with your service.
Absolutely stellar.
- gregg smith
07-05-2023
Julie was outstanding taking care of my sister. She was so kind and patient with her. She kept me informed during the trip. When my sister became confused and upset she called me so I could talk with my sister and help calm her. I was very impressed were her professional attitude. From the first moment I spoke with her when she called to introduce herself I knew my sister would be well cared for. I was worried because it was such a long trip and my sister has not only medical concerns but suffers from anxiety. I knew Julie would help keep her calm. And she did!
Thank you to all the crew for delivering my sister safely to Tallahassee! You all are the best!
- Theresa Connolly
07-03-2023
As I said in a previous email, my mother is not the easiest person to please, but she was happy with the trip. Thanks.
- David Page
07-03-2023
After the initial shock of finding the cost of such transport, I understand the reason. The total package is as professional as I could imagine. It was carefree on my part. Not a moment of worry about the patient being transported nearly 900 miles. Top notch!
- Carole Matthews
07-01-2023
wonderful crew. My senile and paranoid father was terrified of leaving home and traveling across country to nursing facility. He was sure he would be dumped on side of road by his loving family. The crew assured him that he would be safe and comforted him the entire 17 hour trip. He arrived content and keeps commenting about his fabulous trip. His family is very pleased.
- Kimberly Callaway
06-28-2023
It was a long trip,16 hours; and my mother was treated with the utmost respect and care by all three crew members. Thank you and your company for making the best of a difficult situation.
- Kristol Coker
06-27-2023
Couldn't have been happier with service. Not many do this and really needed.
- Anne G
06-27-2023
My mother in law recieved excellent care
- Len Nyland
06-26-2023
My wife suffered a brain bleed and after partial rehabilitation required ground transport from Fort Myers,Fl to Muncie, Indiana, a 19 hour journey. We selected ACC Medlink based upon reviews, equipment, and their location. Their crew was highly professional and made us feel comfortable and secure every step of the way.
We left at 3 PM and in spite of raining all nite arrived on time. The drivers changed shifts with each fuel stop every 4 to 5 hours, so they remained rested and alert. They also made additional stops for food and restroom needs. With the use of curtains my wife had complete privacy when needed.
Ground transport for us was mandatory and much cheaper than air. This team was a Godsend.
- Vickie Miller
06-26-2023
Thanks so much for helping us in our time of need! Highly recommend!
- Susan Scott Scott
06-19-2023
Great communication upfront and with coordinating the whole effort. Highly recommended.
- Christian Chupp
06-19-2023
This seemed like such a huge task to overcome. We had to move my mother-in-law from Illinois to Texas. ACC walked us through the procedure and answered our many questions. Everyone I spoke to was knowledgeable, kind, and understanding. Keeping us updated throughout the process was greatly appreciated. The crew and my MIL arrived safely and on time, MIL was comfortable and rested.
God bless you for the work you do!!
- Janice M Strohmeier
06-17-2023
We are sending a tip by mail for distribution among the crew.
- Joseph Whinery
06-14-2023
Maria was wonderful from start to finish. She was informative, through, great with follow up and she sent all needed paperwork via an email to be completed with signNow. I never had to play telephone tag or repeatedly call as I have had to do with other companies. Customer service was first class, grade A, a pleasure.
All three crew members in my mother's transport van were great, they drove from NJ to SC throughout the night so that my mother could sleep. Joshua called to update me an hour away from arrival and again 10 minutes prior. I was able to meet them at my mother's new memory care center. My mother suffers from dementia and is in a wheelchair so transporting her with a transport service made more sense than having her fly. I did not want to subject her to the confusion of air travel with the possible delays. Once I had talked with Maria and made the decision to have her travel via ground transportation I felt so much better knowing this was a good choice for her. I have found ACC Medlink to be an outstanding company.
- Karen Corbin
06-13-2023
Thank you for making transporting my father very easy. Communication was excellent leading up to and during the transport . Nothing was vague about the operation. Transport showed up and arrived in the window I was given. Crew was wonderful. Thank you for your help.
- Frank Verga
06-13-2023
The entire process went smoothly. Lindsey,Tammy, and Melissa were incredible from the first call through the confirmation of services. The equipment was top notch and care and treatment my father received during the trip was excellent. Terry kept us informed throughout the trip.
- Christopher Curfman
06-13-2023
It was a difficult time and things were chaotic. When your crew arrived, we instantly felt better about getting our beloved Aunt to her new home.
- Tracey Lidlow
06-13-2023
will definitely use again
- peggy dobbins
06-12-2023
Made updates throughout trip , very responsive
- Dawn Dahlem
06-12-2023
So happy I chose ACC MEDLINK, they were kind, courteous, professional and treated my parents with the utmost respect. My parents were transferred from Florida to Ohio and I would choose this company again, for any non emergency long distance travel.
- Kelly diehl
06-12-2023
Your guys were GREAT I love them!!!
- Solomon Miller
06-05-2023
Don't remember the contact lady I first spoke to, but she was amazing. Everyone was kind and helpful. They were all very professional. I met the crew when they arrived at Glasgow WV, and was very impressed. Also, the cost was very good for a trip from Florida to West Virginia. When the nursing home my brother was being transferred from become uncooperative, Medlink stepped in and took control. I would highly recommend them.
- Ralph Nice
06-03-2023
We used ACC Medlink recently to transport a family member about 700 miles from one nursing home to another (a very scary process when one has no knowledge of medical transports). The process went perfectly smooth.
From my first inquiry call, the staff was very helpful and informative. I called back a few times with questions and received clear information in a helpful manner.
Once we made the decision to use ACC Medlink, they took care of all the scheduling and logistics directly with each nursing home. Pick- up and arrival were timely and they text me during the trip with updates. Our family member had a good transit experience.
We feel blessed to have found ACc Medlink; they took all the stress out of the transfer process and provided safe, comfortable transportation.
- Jami Clifford
06-02-2023
Very professional and complete! Aside from the typical traffic issues in Chicago, my brother said it was a nice ride- especially given that it took over EIGHT hours! The crew was "spot-on" and we felt that they were caring and competent. Thanks for making this difficult transition an easy one!
- Jeff Anshel
05-31-2023
Thank you for your service
- PHYLIS CANTRELL
05-31-2023
I'm sorry the names are escaping me right now. But all crew members were amazing and helpful beyond measure keeping my mom and myself comfortable
- Margaret Rolnick
05-30-2023
My Mom is Diane Green and she was transported from Winterhaven, Florida to Oxford Michigan. Both drivers and the medical staff were professional and courteous. My Mom enjoyed her trip up and we would highly recommend your company based on her experience.
- Brent Green
05-30-2023
Unfortunately had to leave my husband in Hilton Head Island with no thanks to Hilton Head Hospital. ACC Crew very kind and kept me in the loop through my husbands journey back to Ohio. Made sure he was very comfortable throughout the 12 hour journey.
- Sue Warren
05-29-2023
We appreciate the kindness and care they showed our father for his out of state move. We felt confident he was receiving outstanding care during the transport. Thank you!
- Emily Goins
05-29-2023
Excellent service from the first phone call to the arrival of our Dad. The Nurse updated us during the transport and made sure he was comfortable for the long 19 hour ride. His wife commented how they treated her and my dad like family during the transport . Talking with the crew I could tell they were well trained and very competent. I would not hesitate to use ACC Medlink again if needed.
- Howie Humphrey
05-26-2023
They were awesome! Thank you so very much for getting my stepdad from rehab in west palm beach to our summer town in Michigan!
- Didi Bowers
05-26-2023
We were very pleased with ACC Medlink from the first contact to the last good-bye. Our loved one who was being transported presented some challenges along the way, and they remained professional and courteous, and even stopped to get some OTC medicine that would help the situation. Even though this put them behind schedule, when they arrived at the destination, they took their time and made sure she was gently transferred to her bed and comfortable. Should the need arise, we would definitely use ACC Medlink again.
- Connie Yancey
05-26-2023
Linda, Mike & Joe were absolutely terrific and were very gentle with my father. Linda, who was the nurse took amazing care of him during the trip. She was extremely soft with him to make sure he was comfortable the entire trip. All 3 of them of them seemed to care deeply about their job and what they do for families I would recommend anybody needing this type of service to get this crew of people.
- Michael Gilliss
05-25-2023
Very accommodating From the time I made transaction with this company. Lindsey the customer service, to Nurse Linda who always give update during the travel, and Yhou and William. We had a little inconvenience when we arrived to the airport where my mom to be dropped off but these people were all very patient understandable they did not left us until my mom is safely onboard. I am very thankful to them.
- Ramilyn Aquino
05-22-2023
From the time we chose MedLink they were compassionate and efficient sharing information on their services which supported our needs. The team arrived on time and worked well together as we left the hospital room and loaded into the van. Comfort for my daughter who has a C1injury was paramount.
Lisa oriented us re the vehicle and how the trip from MO to WI would proceed. Lisa paid close attention to my daughter's medical needs, her physical and emotional comfort.
The team also made me comfortable in the van. Drivers were safe which added to my comfort. Lisa and I shared mutual interests while riding through the countryside.
The trip took 8 hours and 19 min. A very efficient time. The team unloaded us and the guys had to carry my daughter up 6 Stairs to enter the home. Once my daughter was safely settled in her recliner, our belongings were unloaded . Then we had to say goodbye to friends who gave us great care .
- Patricia Thompson
05-22-2023
Medlink and the crew took great care of my mother with great patience and humor. Moving her from state to state seemed impossible given my mother's medical needs and Medlink made it possible and less stressful. Mom is closeby now and her last days can be calmer.
- Karin George
05-21-2023
Very happy with this service.
- Honey Pabst
05-19-2023
All three crewmembers were utterly professional in every sense of the word. They made the trip enjoyable, and were very attentive to me during that transfer. They did a fantastic job and please share this review with them.
Sincerely,
PeteWolcott, MA, MS
- Peter Wolcott
05-19-2023
The three man team on our transport was excellent. We would highly recommend this company. The whole experience was very well organized and executed. Thank you for making it easy!
- Carrie Friend
05-17-2023
Nurse Lisa was so personable to my brother. She kept me informed the whole 16 hours. She was awesome when I met them at the nursing home my brother was coming too. Helped with everything. The drivers were awesome.
- Emily Kabzinski
05-17-2023
Your staff made my aunt and my sister Debbie feel comfortable. They were professional and courteous! I am so pleased. The staff who prepared us for the trip were phenomenal! God bless ACC-Med Link!
Renee Cail niece of Martha Smith
- Renee Cail
05-17-2023
They stopped often enough for food, and bathroom breaks and even bought our food which was unexpected. The over all trip was great. The staff was very nice and courteous. I would highly recommend ACC Medlink!
- Betsy Pittman
05-17-2023
Thank you for getting us home safely! This was a very stressful time for my family and the crew got us home safely. Thank you for all that you did to make our trip comfortable for us.
- Kim Roop
05-15-2023
I can't say enough how wonderful this experience was for both my ill husband and myself. From the time I called the company and spoke to Maria to the time the crew showed up on time to the Hospice House to transport my husband home. It was a 20 hour ride from Sarasota Florida to Albany NY. My husband wanted to go back home for home hospice to his family and the crew took great care of us all the way home. I highly recommend this transport company. They go above and beyond for their patience and the family.
- Jackie Smith
05-13-2023
Linda and Mike were very caring and patient with my parents from the pick-up to the drop-off. We really appreciate their service.
- Robert Berman
05-12-2023
They were very courteous. I shook their hands to thank them thinking that they were on their way out and they said, "Oh we'll be back in, we need to get all of your father in laws belongings." They were very smiley, happy, young men. The nurse Julie was also great. Very personable. My father in law said the journey was great, and it was 12 hours long!
- Jolana Peard
05-12-2023
If for any reason. I need to use ACC Medlink for transportation again. I want Erick, Addie and Lessie on board. The three of them are the best crew members. Thank for such a smooth transfer.
- Zenobia Whiting
05-11-2023
The crew members and the intake specialist were all phenomenal. My Pop had a safe and pleasant ride that arrived on time from Philadelphia to Florida. Thank you all for everything you do.
- Christina Vortia
05-10-2023
A fantastic group of people from the office staff and the transport crew. They made what was a difficult time much easier with their professionalism and personal care.
- Joey Ceci
05-09-2023
Joshua was the nicest person we could ask for! He was very friendly and nice with my parents before and during the entire transport.
- Dwight Burgos
05-09-2023
The drivers, Jared and Alec, were helpful, professional and friendly.
The nurse, Susan, very helpful and quick to respond to my needs. She went above and beyond with her professionalism and care.
- Rhonda Stauffer
05-09-2023
Great transport and crew. We had a 22 hour transport from Florida to Michigan and the crew was very friendly and professional. The nurse was highly educated and took excellent care of our grandfather.
- Courtney Glaser
05-05-2023
All of the crew members were great. Couldn't have asked for a better experience.
- David Jividen
05-05-2023
I cannot say enough wonderful things about this company! They transferred my Dad safely from Florida to NY. With kindness and professionalism. Thank you for all you do!!
- Elizabeth Devivo
05-04-2023
The transportation of our youngest sister (60) who is 4 years into her Early Onset Alzheimers diagnosis. We scheduled an overnight drive (12 hours) to take advantage of her sleep patterns. The crew was professional and caring, she arrived safely and her family is beyond satisfied, thank you for your service, Barbara C
- Barbara Carroll
05-01-2023
I was very afraid and apprehensive preparing to travel from NJ to GA after being confined and bed bound since prior to pandemic. If I'm being honest the undertaking was very rough in the beginning! BUT, they went above and beyond to correct and rectify the situation! My transport crew made me and my sister feel at ease from the moment they arrived, during transport and upon arrival in GA! Being a Bariatric patient I felt safe, comfortable and at ease! Special thank you to Nick Nagel?? his medical support was phenomenal and he also made my sister feel at ease that I was in good hands!! Will certainly use ACC Medlink in the future and highly recommend!!!!!
- Patty Brown
04-28-2023
Thank you for bringing my sister safely home to us.
The crew is so professional and I knew she was safe with them.
- Harriett Page
04-28-2023
Crew were very nice and very helpful in the long ride.
- Daniel Nuhring
04-24-2023
Loved this service, amazing confident service, very comforting during a difficult time.
- Susan Papenfuse
04-23-2023
Best decision I made to transport my brother, who had a major knee replacement issue, to Winston Salem, NC. It was necessary for my brother to be handled with the utmost care and safety due to an open wound from a previously failed knee replacement. I could not have asked for better care for my brother. The peace of mind our family had once he reached Winston Salem was priceless. I would not hesitate to use ACC again and I most definitely feel comfortable referring others to them.
- Terry Muse
04-21-2023
Fantastic customer service! Very professional crew members. They treated my mother wonderful! I would highly recommend using this company if you are in need of medical transport!
- Kelli Stouffer
04-21-2023
All expectations were met at this stressful time. Every member of the team made this a positive experience. Maria set everything thing up for the transport and was very efficient. Kristen kept in touch during transfer and was kind. Ricardo was a skillful driver and professional. Thank you team,
- Barbara Harris
04-20-2023
Thank you for getting my mom from Florida to Michigan safely and with great communication!
- Mike Johnson
04-19-2023
Excellent services
Reliable
Professional
Timely
Courteous
- Patricia Wheeler
04-18-2023
Excellent from start to finish! I would recommend this company for your transporting of your loved ones!
- Joanne Dorgan
04-18-2023
From start to finish I found the services and crew to be top of the class. Felt really comfortable with my loved one being transported to new facility over a 7 hour road trip. Well done!
- Lori Bober
04-10-2023
The crew was super professional and reassuring. This was a really stressful time for my mom, the cat and myself. The crew helped not only get us to our destination quickly and safely but were very kind and helpful for the whole journey. Thank you!
- Goneril Nielsen
04-10-2023
Professional, communicative and just overall fantastic!
- Marci Hair
04-10-2023
I could not be more pleased with this service and company. The people were fantastic and timely. They went above and beyond.
- Judith Paulsen
04-06-2023
The whole crew was great, and worked well together. Linda updated me with pictures after getting my permission. I had initially intended to ride at least part way with them, but I trusted them so much I stayed with my husband. Mom had a wonderful trip, and was so happy with Mike, Sean and Linda!
- Kerry Skara
04-05-2023
We needed to get mom home after she has been in the hospital. She had been visiting us in Florida and wanted to come home to Indiana. We were grateful for the care that she received on her transport home!! Highly recommended!!
- Lillian Scott
03-29-2023
The entire crew worked like a well oiled machine. The nurse, Raji stayed in constant contact with us providing updates, locations and the patients condition. Upon their arrival at the final destination Raji was all business. She made sure the medical staff were dialed in and had all the necessary paperwork and updates.
The events that created our need for a medical transport were difficult at best. ACC Medlink turned out to be the smartest decision we made for this cross country trip. I highly recommend ACC Medlink to anyone who needs the services of a medical transport. We can't say enough good things about ACC Medlink beginning with our initial phone calls for information, the follow up calls and the final contract for services! Every single person we dealt with helped convince us we were selecting the best company possible.
Thank You
- Bernard Golbeck
03-27-2023
Unfortunately I did not get the crew members names as I drove separately. My experience overall was amazing from the caring and easy scheduling and f/u contact. I don't know what I would have done without this service my husband would have been stuck in Buffalo. The crew was professional and caring and got my husband back to our local hospital in NJ safe and sound without complications. Thank you for your service and dedication. You provide amazing service!
- Julie Parkhill-Archer
03-24-2023
Amazing experience. Made this difficult transition very easy. Couldnt recommend them more.
- Justin Combs
03-22-2023
What a excellent experience for my Mom. I was so pleased to see her happy after a 8 hr transport. The crew was so amazing and professional. This experience was so easy for me personally and for that I want to say Thank you! You are the best.
- Victoria Helmandollar
03-20-2023
During the most terrifying time and the risk of losing my dad- ACC was readily available to transport bith of us over 1200 miles to get us back to NH from FL.
- dawn whitehouse
03-20-2023
My family and I were extremely impressed with the professionalism of the staff and crew as well as the personal touch given to my mother at the time in her life when she needed the extra attention.
- Neil Nathanson
03-20-2023
The crew was fabulous and took great care of my father from Florida to NY. Drivers were friendly and professional and they arrived right on schedule. Highly recommend.
- Colleen Christian
03-18-2023
I would like to acknowledge ACC MEDLINK's Administration staff. My family responsibility with cousin's relocation from Phoenix, AZ. to Clarkston. MI was a family challenge due to cousin's health conditions and timing of relocation. ACC Admin. was extremely knowledgeable, professional, understanding and passionate during this process. We started our relocation process with ACC believing Ground Transporation was method of relocation. Due to serious health issues, we changed relocation method to Air Ambulance. ACC worked with our challenges and made relocation happen. You even had to work with a winter weather storm from AZ. to MI. Cousin (Client) indicated pilots and medical staff were extremely patient and passionate, relocation was perfect.
Again, our family thanks ACC for your service. Keep up the great service.
- Duane Mullica
03-17-2023
They took wonderful care of my father and his needs . I would highly recommended them for
A transport . We went from Florida to Ohio and when they said they would be up north at a specific time they were !! Thank you so much for the excellent and professional care.
- Wendy Osborn
03-10-2023
ACC MEDLINK is my choice of transportation for the needs of the residents at my facility. I have had two residents with high end medical needs needing to relocate out of state. The employees of ACC are very professional, informative, efficient, polite, and patient with the residents and staff.
- Tammy Brooks
03-09-2023
The best service at a great price, The crew made my brother and I feel like we were home. Smooth and safe is hard to find but they did do it perfectly.
- Charles Sendra
03-09-2023
The crew made my brother feel cared for and loved. He kept repeating "I am in heaven". Many thanks and gratitude for making this transition from NY to VA a wonderful experience.
- Susan Constantine
03-09-2023
ACC Medlink brought my Dad from Florida to New York. The transport was perfect. The drivers and medic were amazing. Everyone was so nice and helpful. I spoke with Helen several times to arrange and schedule - she was great too!!
- Patti Lewis
03-06-2023
Wonderful prompt response to inquiry. They handled everything very professionally. Would absolutely recommend their service.
- Wendy Swain
03-06-2023
My mother's 8-hour transport went well. The van was spacious and stocked with medical equipment and snacks. The transport team arrived early and was courteous and professional. I appreciated the communication from nurse Jan before, during and after the trip. I also appreciated the communication and understanding from the scheduling and accounting teams as I worked through a hiccup with payment from my mother's trust account. I would definitely recommend ACC Medlink's service.
- Aji Eberts
03-04-2023
Everything was as described,,, drivers and nurse very nice & professional!
- Richard GIRARD
03-03-2023
We needed to transport my dad from AR to NC and he wasnt able to travel in the car for that long. We were really pleased with the kindness and the professionalism of our transport crew! They took great care of my dad and he slept through most of the transport.
Thanks so much!
- Linda Stone
03-03-2023
Very kind and caring. It was a really hard time for my family and every staff member from the phone scheduling to team drivers and everyone in between were just amazing. Thank you.
- Sarah Mar
02-27-2023
Thank you so much for making this medical journey for my mother easier than ever expected. She arrived safely and well taken care of.
- Donna Brady
02-27-2023
From beginning stages of planning to the transport itself, the level of communication, care, timeliness and professionalism went beyond industry standards. Especially in this day and age. The knowledge, arriving early for pickup, kindness in handling the patient were outstanding.
- Dena Critch
02-27-2023
Great service. The drivers and nurse were very caring, courteous and professional.
- Dejah Sheppard
02-23-2023
The team was prompt, professional, courteous, accommodating, friendly and made the journey very pleasant. I highly recommend ACC Medlink
- ramona fantini
02-22-2023
Outstanding job by all and my Mom absolutely loved Julie her nurse. Job very well done.
- Dan Ursitti
02-22-2023
Your entire staff & process of securing the transport, the actual transport & settlement of charges was easily accomplished. Would highly recommend.
- Deborah Gonzalez
02-21-2023
I didn't get the names of the three crew members but they were fantastic! Very compassion and kind to my mother and we're very courteous.
- Robert Chody
02-21-2023
Helen, who helped arrange transportation from North Little Rock to Okla City was extremely helpful and knowledgeable! She was amazing!
The transport crew was amazing kept us updated throughout the trip. Julie, the nurse on board was awesome and provided excellent care to my in-laws! I would highly recommend ACCMedlink to anyone needing elder care transportation!
- Bobbi Tomlin
02-09-2023
Every person I spoke to prior to the transportation and during the transportation was a pleasure to deal with. The whole team , especially Maria, were very kind and professional. We felt safe in transporting my mother. Maria took the time to entertain and deal with my mom.
- Glenn Petersen
02-09-2023
The entire process was professional and friendly. Every single staff that I spoke with was patient and kind and reassuring. My mom was very pleased with the trip and had nothing but the best things to say about every person involved in her transportation. The cost was more than fair and was exactly as described. I would recommend this service to anyone. Thank you for making a stressful situation so easy.
- Amanda Claypool
02-09-2023
Very affordable for distance. Very professional and kept in contact. Will recommend.
- Toni Burns
02-02-2023
What a great crew from booking the medical van to the drivers. Thanks to everyone !!!! Everyone was so helpful and concerned helping transport us to Georgia and my husband being admitted to rehab facility in Atlanta. Thank you all!!!
- Shelley McCandless
02-02-2023
ACCMedlink did a fabulous job coordinating the move between two facilities for our mother with no issues. Nurse Julie, Drivers Kelon and Damon were excellent in their demeanor with our mother, their professionalism, their treatment of mom, and keeping us informed all along the way! Mom was happy and we are ecstatic with the ease and comfort of the move! Congrats to the ACCMedlink team!
- Joseph Romano
01-31-2023
I had never had to do a medical transfer. I did research on four different companies and chose ACC/Medlink. If you're looking you can stop now. They recued my brother. They were caring and compassionate and made the transfer as smooth as possible. I'm very grateful!!
- Susan Proaps
01-30-2023
From start to finish the acc Medlink was thorough, followed up, arrived on time and confirmed several times.
Treated my family very well and were caring.
- Marjie Seras
01-29-2023
This was a very long transport and the crew was amazing. My brother was in great hands. My family is truly appreciative of the care he was given. Many thanks to everyone.
- Patricia Kirschman
01-25-2023
Acc Medlink transported my son from West Virginia all the way home to California. Of course being such a long trip made me anxious, but the coordinators were so friendly and so on top of everything. They even contacted the care home my son was at and coordinated w/ them as well.
My son said he really liked the people in the van. The nurse called as soon as they started the two day trip to introduce herself and allow me to speak with my son. That meant so much and set my mind at ease. They even helped my son set up his personal wifi hotspot so he could stay in touch.
My son arrived clean w/ fresh clothing, and unbelievably at the estimated time the coordinators had given two days before.
ACC Medlink is a Is a top notch service, I doubt there could be a better one. The cross country trip was flawless. They really "saved the day" for my family.
- Patricia Mccollum
01-25-2023
I cannot recall the driver's name but called me and texted giving me updates on how my mom was doing being such a long trup
- ANDRE HARRIMAN
01-25-2023
Jan, our nurse was wonderful! Attentive and kind and efficient!
The stops were well spaced and arrived right on time!
My only complaint was the shocks in the van, I felt every bump in the road...and it may have been the roads! This a truly wonderful service you provide for families when an injury occurs out of state. In our case, Georgia to Florida. Thank you all!
- Melvin Patmore
01-25-2023
Exceptional service and professionalism
- Joseph Gangemi
01-23-2023
The crew was courteous and thoughtful. I did not meet them, my daughter who rode with her grandmother did and she was very happy with the entire experience.
- Renee Bunting
01-20-2023
Co medic, Tammy and Preston drivers uldn't be happier with the service received. Highly recommend. They were the bright spot in a never ending saga.
- Jeffrey Nelson
01-18-2023
My family is so appreciative of this service. Danny and Debbie were awesome. Very personable and very professional. A great fit for my mom's transport.
- Nancy Sanders
01-16-2023
Kyle (medic) and the drivers were courteous and respectful. They arrived to the discharge hospital early and were patient when the staff at the hospital were not ready for my grandma's discharge. I rode with my grandma to Indiana. Shortly after the team left, I realized I had left my watch in the van. I contacted the company who contacted Kyle. He responded and took my address and mailed the watch back to me.
- Jennifer White
01-16-2023
My family and I are so very blessed to have selected a caring medical transportation to bring my niece from Florida to New Jersey. The staff kept me update and they were just so very courteous and nice. Special thanks to Julie, the nurse who texted me from time to time to let me know if my niece was tolerating the trip. They actual was singing with Kimberly to keep her occupied. We are so glad to have such caring people. Even the switchboard operators were very nice. ACC has restored my faith that good customer service is very much alive in the U.S.! You just have to connect with the right company/people.
Again, thank you so very much!
- Lillian Turner
01-16-2023
Great company to work with. They answered all questions and were very forthcoming with cost and accommodations. Would definitely recommend them if any one needs to travel a long distance.
- Judy Poppell
01-12-2023
Provided snacks and drinks, flexible schedules, very kind and polite, took great care of my grandparents. Clean vehicles and good driving skills
- Nikiea Haywood
01-12-2023
This service was a God send. Availability, price and great drivers over rough roads for over a 13 hour trip. I am a spouse that was allowed to travel with them. Safe trip and comfortable.
- Darla Neemeyer
01-12-2023
Companion rider Sheryl expressed to me that the drivers and the nurse were outstanding which made the ride more enjoyable than she ever imagined.
- JAMES BEAUBIEN
01-09-2023
Alex, Preston, and Margaret made a very difficult scenario easy. My mom was comfortable and at ease throughout the trip. All 3 of them deserve a great deal of credit for that outcome. Much thanks to all of them.
- Greg Patchan
01-06-2023
I would like to say this crew was outstanding. My wife was very nervous about traveling. These guys came in talked to her calmed her down then brought her out to the vehicle showed her the equipment and walked her through everything. Chris the medic stayed with us at all the stops to help assure all went well.
- Bruce Boyer
01-02-2023
My father had an excellent experience with the service. The staff did a great job!
Raissa Prus
- Raissa Prus
01-01-2023
I did the set up and my brother was at the start of the transport with our mom. He had good things to say about the crew. The one person I met at the end was was professional. I was pleased with the set up and follow through pre transport. The company contacted the leaving and receiving facilities to ensure coordination. That was helpful for my coordination.
- Elise Allen
12-31-2022
Rosie and Banks did a great job taking care of my dad on the 7 hour trip.
- Steve Surprenant
12-27-2022
From start to finish ACC MEDLINK made the eleven hour transportation of my 97 year old father safe, comfortable and stress free. I called ACC with numerous questions and everything was answered clearly and they were accomidating in every way we needed.
The transport crew were caring, kind and professional and their friendliness put me
at ease. They took care of my father in a respectful and compassionate way and
made sure all his needs were met.
My experience with ACC MEDLINK was outstanding and I would absolutely reccomend them without hesitation.
Thank you to everyone on the team.
- HILTON Wilson
12-26-2022
Chris is the ultimate professional. I was a little concerned, before the trip, about my brother Larry having to take the trip alone. However, Chris reassured me he was in good hands and kept me updated throughout the trip. I appreciate the care and empathy you have for the patients. To see my brother smiling when you were talking to him, let me know he appreciated you as well. Give Chris a raise!
Thank you to the driver as well for a safe trip.
Merry Christmas and have a wonderful new year!
- Cheryl Thrash
12-23-2022
I follow this transport vehicle, the entire nine hour trip. I saw not one reason for concerned about their driving. Each stop, they gave me an update on help. My mother, who has dementia, was doing. Banks made sure to lift the blinds in the back of the van so that my mother could see that I was still following. I can't say enough about how fun they made this trip for both of us. Highly recommend them, and your company. Thank you for making what was a scary and intimidating thing a fun memory instead.
- Jani Kersey
12-22-2022
In two words, Professionalism and Value
- Kenneth Shook
12-21-2022
Staff were very friendly and took great care of my Dad
- Diane Bougie
12-21-2022
We would recommend ACC MEDLINK to anyone in need of patient transport. From the first call to inquire on using the service until my husband was safe at home everyone, we had contact with was very professional and kind.
Thank you from the bottom of our hearts.
- Sue Lettie
12-13-2022
Trying to move my mother across the country was a very stressful endeavor. After getting quotes from multiple transport providers, I chose ACC. When disaster struck and the facility could not accept my mom at the time she was scheduled to arrive, the kind staff at ACC was very sympathetic and understanding. When she was finally able to move, the rescheduling was easy. The young men who traveled with her made her feel very special and cared for. Thank you for the wonderful experience for my mother.
- Jenner Staves
12-12-2022
Melissa and Evelyn was professional courteous, attentive and always available. We will hopefully not need you any time soon but if we do we will use your services and pass along high recommendations, should anyone ask. Thank you all.
Regards,
Larry Pearson
- Arthur Pearson
12-12-2022
Very patient and professional. Quality medical transport care at it's finest.
- Lilly Adams-Dudley
12-08-2022
The quality of care my mom received during a very long trip back home was amazing. This was a first for us, needing a medical transport, and we couldn't have had a better experience. We will highly recommend ACC in the future.
- Donna Champ
12-05-2022
Jonathan was professional and caring. He was available to chat about my aunts transport and any concerns we had. Thank you for all you did.
- Linda Buchan
12-05-2022
We only talked to the nurse for the most part as it was a late night arrival at rehab. Nice and professional demeanor. Office staff we helpful in coordinating transport from Virginia to florida. Hope not to but would use them again if needed THANK YOU ALL
- Arthur Ubben
12-02-2022
Very impressed with overall professionalism by both transporters & by on phone assisters & coordinators.
- Eugene George
11-30-2022
Outstanding crew kept tracking information current.departed and arrived whsn said THX
- Tony Dodge
11-29-2022
My my my!!! Words cannot express the gratitude and thanks to this company. They arrived 15 minutes earlier and where courteous, polite and attentive. The transit itself was well equipped and spacious. The nurse Leslie we wish you the best in all endeavors and David thank you for your magnificent driving skills. We arrived to our destination on time and were helped with getting our family member settled. Thank you for this company and the staff both at the call center and on the transport.
- Eddie Moore
11-28-2022
My experience with ACC Medlink was great. The staff is professional, friendly and very responsive. The whole process was smooth and well coordinated. The price was also quite a bit lower than another quote I got.
- Harry Smith
11-25-2022
The transport crew was very helpful in keeping me in touch with my loved one while they were transporting her across several states. Their communication helped ease our concerns and she was so relieved to get back home. I would recommend their services to anyone.
- Amy Knupp
11-22-2022
Thank you so much for the fast response in scheduling. We had unusual circumstances where my step dad was and insurance and I really appreciate how fast we scheduled his transport from Ohio to Florida. Every person I spoke to was not only professional but very nice. Thanks to the drivers for getting him there safely and so fast! We would recommend this company in the future to anyone
- Linda Stone
11-21-2022
Rochelle was phenomenal. She was patient, kind and funny. She worked to make sure may dad was comfortable and knew she was his advocate. She even bought him an electric blanket to ensure he'd be warm for the trip. I feel she went above and beyond.
- Deborah Rose
11-18-2022
This was a stressful time for our family and the entire crew was extremely helpful, kind, professional and friendly to my Father-in-law and myself on our journey half way across the country.
- Kirsten Brown
11-18-2022
Even with the satisfied online Reviews, I was terrified moving my mother from NY to GA!!!
I'm so very grateful to Dori, Alberto, and Kyle, who handled our trip with the ease that showed their professionalism, and put me at ease. Thank you again, team!!!
- Shirley Crump
11-17-2022
ACC Medlink was the perfect way to transport both of my parents (ages 95 and 97) from Illinois to assisted living in Minnesota, an 8-hour trip they were unable to make in a car. Eric made sure they had their favorite snacks and entertainment on board and was well attuned to their medical needs. He kept us apprised of how they were doing and their arrival time. Everything went exactly as planned and my parents were comfortable and safe. Thank you.
- Lisbeth Quebe
11-16-2022
This review is based on the information from the passenger, Gina She spoke very highly of all three employees. She said she would give it a 10 out of 10! Since this was an almost 24 hour ride I would say that was exceptional.
- Jane Dillion
11-15-2022
Overall great experience. The crew was very courteous and kind and tried to make us feel as comfortable as they could. We got to our destination not too long after the time that was quoted to us so that was also nice. We're happy to have chosen this company for our transport.
- Jocelyn Flores
11-11-2022
All 3 of our crew were personable professional friendly and had a sense of humor.
- Wilma Engle
11-10-2022
Lovely, caring, helpful. You brought my 98 y.o. mom up from Orlando to Virginia. I was terribly worried because a) that's a huge move and b) mom has complete dementia. The three crewmembers were sweet and professional, and everything went perfectly. Thank you, ACC!
- Kat Wilton
11-07-2022
Crew was Kind, Courteous, and Professional. Medical Nurse assigned to my Brother was Awesome. Everyone we talked to via telephone (the Office staff, Scheduling, Billing, Etc.) was very Professional yet on a Cordial Level. They took Very Good Care of my Brother, who has Serious Medical Issues. They made the 6+ Hour trip as Pleasant as Possible for my Brother. Rating ACC MedLink on a Scale of 1-5, I would give them a 10!
- Joy Powell
11-07-2022
Crew was Kind, Courteous, and Professional. Medical Nurse assigned to my Brother was Awesome. Everyone we talked to via telephone (the Office staff, Scheduling, Billing, Etc.) was very Professional yet on a Cordial Level. They took Very Good Care of my Brother, who has Serious Medical Issues. They made the 6+ Hour trip as Pleasant as Possible for my Brother. Rating ACC MedLink on a Scale of 1-5, I would give them a 10!
- Joy Powell
11-07-2022
Everyone was great. Process and coordination was smooth and Eileen was fabulous to work with.
- Bethany Richmond
11-02-2022
My husband actually enjoyed the trip
Said everyone was very kind to him.
Thanks to everyone!
- Jo Ann Shoaff
11-02-2022
Routing could have been better in my opinion, but pleased with experience over all. Everyone was courteous, with timely calls, answering questions and following up. Would recommend.
- Jim Hays
10-31-2022
Steller company, no need to look any further, My mom is 92 and frail and they transported her from Miami to Indiana. The team cared for her with the most amazing grace. So blessed to have had ACC Medlink, I would trust them anytime with a loved one. Thank you so much for you kind help.
- Elise Levin
10-28-2022
I really dont know their names but they ship me from Boynton Beach to Philadelphia the company knows their names it was two men and a woman and they were fabulous couldnt ask for anybody better hats off to them three people !
- Vera Dominiak
10-26-2022
When you have a medically challenged family member that has to be moved to a different state your company is a great, safe choice.
- Carol Archambeault
10-25-2022
From start to finish, it could not have been better. All the behind the scenes support staff and crew were superb. My sister-in-law was transported with the crew from Maryland to South Carolina and her care and comfort was the best. She was treated like family. We could not have been more pleased with the service.
- Lynn Glisson
10-25-2022
Very professional and efficient. They inspired confidence and followed through. Would highly recommend.
- Patricia Sweeney
10-21-2022
The crew was awesome but my mother in law couldnt remember their names. The care coordinator, Evelyn, was amazing!
- Jolene Jarrell
10-20-2022
The crew was very professional. I know my Aunt cussed them out for 8 hours straight! A very difficult customer with dementia.
Thank you for a safe delivery from NC to FL.
- Evelyn Moorhouse
10-17-2022
Its been very stressful trying to move my mom across the Country while she is having some serious medical issues. ACC Medlink made the process seamless. They responded very quickly and set up transportation for my mom immediately. The staff person riding with her communicated with me through out the trip and it put my mind at ease for sure. I highly recommend this company to transport your loved one.
- Lisa Anderson
10-17-2022
Everyone did a fabulous job. I would definitely recommend to anyone needing Medical Transport thank you so much for your peompt assistance.
- Chrissy Frei
10-17-2022
thanks for getting my mother to NY from MD. despite the flat tire, she was safe and comfortable the whole way.
- Bob Doran
10-10-2022
Although there were three crew members who provided care for my 88 year old Father, Brent was my point of contact. He called me as they were getting ready to transport my Dad across state lines for an 11 hour drive. Brent assured me they would take good care of my Dad and said he was their top priority. He texted and called me just before their arrival. Great customer service and very professional. I would definitely use this service again.
- Sydney Cunningham
10-10-2022
Experience was very positive. Crew was outstanding. Vehicle was as comfortable as one that size could be. Ride a little bumpy. Would highly recommend the company and this crew.
- Rafe Viscasillas
10-06-2022
Great service.
- Sheila Cane
10-05-2022
Entire crew was professional during the entire 11 hour trip. They showed up on time and got my uncle in his bed with ease. Thank you all. Frank
- Frank Swope
10-03-2022
I was impressed by the professionalism by the office staff when I reserved the move from Tennessee to Florida for my father in law from one assisted living location to another. They were very personable toward our needs. We were waiting at the assisted living facility in Florida when the transport arrived. I was surprised and amazed by the size and quality of the transport vehicle, inside and outside. Then I met the crew and I was even more impressed. All three of them showed a great deal of compassion for my father in law and his well being. Over all, 1-10, I would give and the company a 10+ on the move. I would completely recommend ACC/MEDLINK to anyone.
- Richard Pace
10-01-2022
Really could not have been a better experience.
- Kristen McVeety
09-30-2022
All the people I talked to were outstanding!! They did a wonderful job transporting my mother! I can't Thank you enough!!
- Ellen Malson
09-26-2022
I am very impressed with everyone that I spoke to and met with during this stressful time in my Family's lives. This company is one of the best professional organizations that I have delt with.
My Mother is still talking about how friendly and kind the transport crew was to her. When I met them my mind was put at ease because of their professionalism and kindness.
I give them my highest recommendation.
- James OConnor
09-26-2022
I couldnt have chosen a better transport for my 96 year old Mom. I would Highly recommend ACC to anyone needing med transport. 11 hours is a very long drive and my Mom got home smiling ear to ear! Thank you all for her positive experience.
- Barbara Fisher
09-26-2022
They were super friendly and responsive. Follow through was great with the coordination and the nurse was very friendly. The crew that accompanied my dad were very accommodating and very nice. I would definitely recommend!
For folks who need power chairs to go with the transport they will provide that service as well
- Tina Dortch
09-22-2022
Lots of road work, better shocks would help. Excellent crew overall.
- Russell Lynch
09-21-2022
Crew did a great job and exceeded our expectations. They arrived ahead of schedule on a 600 mile transport and communications were exceptional with everyone at your company. We are very impressed with you!! The fact that you were able to transport through the night when our mother ordinarily sleeps made the journey much easier. Thank you!!
- Carolyn Wilson
09-19-2022
We needed to set up a long distance move quickly for a narrow window. ACC Medlink worked with us to make that happen. I was impressed with the helpfulness of the crew and the level of communication/updates.
- Mark Hurley
09-15-2022
The crew did an excellent job in transporting my mother from Chicago to Maryland.
- ANGELA KING
09-13-2022
It was unbelievable!! I was searching for an Ambulance service online for interstate non-emergency transportation when I came across ACC MedLink. The lady who picked up the phone to provide me with information regarding the services was courteous and prompt by sending this to my email. The Ambulance service and crew (a critical care Nurse and two drivers) were very professional. The vehicle was roomy, comfortable and convenient. MedLink accommodated my request by beating their usual 2-3 days to just 1 DAY!! I will recommend Medlink anytime, any day!!!
- Kingsley Ofoemezie
09-13-2022
All crew members were professional and courteous. The crew was prompt during the morning pickup and arrived at the destination sooner than expected. My father stated that the trip was comfortable and the crew attentive. We were very pleased ACCMedlink service overall. Thank you.
- Arly Allen
09-13-2022
Right from the first phone call we were so impressed - the lady,(sorry can't remember her name) she took ownership and helped us figure out what we needed. The crew was wonderful and my brother was so happy with how they took care of him. Outstanding!!!
- Susan Ehrenreich
09-13-2022
We were so pleased with Medlink,!!! Right from the very first phone call we knew had the right place. The lady (s
- Susan Ehrenreich
09-12-2022
Thank you for the great service your company provided my mom and I, this week, moving mom from Citrus County Florida to Fredericksburg, Virginia. Moms about to turn 86 and not in good health with mobility issues following a stroke last December.
Your crew (Dori, Shaun, and Leslie) were fantastic. Despite severe weather at the start of the trip, dodging jackknifing trucks in Jacksonville downpours, then calmer weather up I-95, they safely took great care of my mom and me. Theyre so professional, looking out for our needs, and friendly. Leslie may have averted a medical emergency with my mom. When she checked moms blood pressure, it was through the roof. Leslie was able to treat her, monitor her progress, and got her back to normal. They got us to moms new home and her situated so well.
We cant thank you enough for all you do. I posted a notice on my college class Facebook site about the great job your crew did along with a link to your site. I think it was money well spent. Thank you!!!
The only minor negative feedback is that I-95 is a bumpy ride from Florida to the North Carolina border. It was a hard ride in the back of the vehicle. I suspect it's not an air suspension vehicle, which may make it ride hard, since it's basically a truck. I also recommend some cup holders in the back as we picked up orange juice at one stop and the crew had to wait until my mom could finish it, so the drink didn't dump over and spill. Otherwise, the vehicle is great!
- Phillip Miller
09-12-2022
Overall was a great experience and I'm eternally grateful that this service exists. I had been trying for 4.5 years to get my parents down to GA from NJ. My mother cannot fly and I didn't feel comfortable driving her myself (as I'm not a medical professional). Thank you!
- Keith Bowden
09-12-2022
ACC made this whole process so easy and worry free. My dad arrived after a 30 hour journey in good spirits after having been well cared for. Thank you!!
- Mary Rybak
09-12-2022
*good notes about bickel i accidentally deleted*
- Jed Kane
09-08-2022
We were very satisfied great communication and the crew were OUTSTANDING. The crew made my dad very comfortable that made this transition seamless. I would recommend them 1000%. Thank you for the wonderful service!
- Kim Kiefer
09-07-2022
The crew was very kind and courteous to our Aunt Herta! She had a great trip from Kansas to Illinois
- Monica Nedza
09-06-2022
Jan was an excellent nurse. She was attentive to my husband the entire trip and took outstanding care of him, as well as helping me with any needs I had. She was also very encouraging to both of us and pleasant to converse & travel with.
- Diana Dwan
09-05-2022
I very highly commend your company and staff and thank you from the bottom of my heart for getting my husband and me back home again!
- Beverly Bottorff
09-05-2022
Crew was very helpful, they worked with my needs I can't thank them enough. I would recommend this service to anyone who needs it.
- Oscar Torres
09-05-2022
Russ and Nick were very good at their individual jobs during transport for my father. He reports that Russ and Nick both spoke to Ray with the utmost respect and were kind and understanding during the transport and extra hygiene services when necessary. My dad was very impressed and thankful for the ride home more than 600 miles and a 12 hr drive. Thank you Acc Medlink!
- Beth Garber
09-05-2022
My mother-in-law had a pleasant trip amd enjoyed the crew. They arrived in a timely fashion and were very courteous.
You admin process is very efficient and helpful.
Thank you, Molly Catron
- Molly Catron
09-05-2022
Kind and courteous staff from the office to the transport. Would highly recommend ACC to anyone in need of transport. The crew made the long trip enjoyable and very comfortable. Thank you!
- Sandra Meir
09-02-2022
I am also very grateful to Maria who coordinated the transport. She was incredibly responsive and compassionate. I felt that she understood the stress and fear I was feeling about moving my mother from RI to NJ and assured me that all would be okay. It was far better than okay the service received was outstanding in all categories. Thank you!
- Marjorie Paier
08-29-2022
Very attentive to her needs and comfort. Kept her updated on progress of trip.
- Diana Proby
08-29-2022
The driver team and nurse were outstanding. They went above and beyond to ensure my mother were as comfortable as possible given the travel circumstances. They stopped for us when needed, always asked if we needed anything and still kept to the travel time frame. Thank you for making a potentially difficult trip so easy.
Nancy Glaser
- Nancy Glaser
08-29-2022
So thankful for Chris, Gabriel, and Landon! They safely transported my mother across the country. They were very attentive and provided regular updates. In addition, the process with ACC to schedule/arrange was super easy, and they coordinated directly with both facilities for a smooth transition. Would definitely recommend!
- Jeanette Valdez
08-29-2022
Everyone I worked with over the phone from scheduling to billing was extremely helpful. The crew that arrived took excellent care of my mom on her journey to Texas. She felt safe and was comfortable. The crew was compassionate and kind.
- Carrie Callisch
08-28-2022
Chris, Gabriel, and Landon were spectacular! All 3 were very professional and attentive. They made the trip from TN to CA a breeze. They were the best!
- Gail Dickson
08-26-2022
The Price family very much appreciates the efforts made by Helen, Brianna, and the schedulers in Punta Gorda to meet our somewhat rushed needs. Our crew -- drivers JoMo and Jose, and EMT Chris -- were delightful and accommodated us in all ways. JoMo worked magic through a closed highway section and adjacent roads. We always felt safe with JoMo's and Jose's driving. The van, its beds and seats were super comfortable. The reason I'm giving the vehicle overall a 4-star rating is the van lacks an electrical or USB outlet for passengers to charge their mobile devices. The crew readily allowed us to use an outlet behind the driver. Thank you very much. We strongly encourage anyone needing safe, comfortable medical transport to use ACC Medlink.
- Cindy Price
08-25-2022
Each individual of the transport group was wonderful!! I spoke to a Eric the most but they all took really excellent care of my mom and me.
Thank you!!
- Anne Burruss
08-25-2022
All crew members were very professional, courteous, and helpful.
- Dennis Akin
08-23-2022
My mother had a very safe and pleasant trip on the long journey from New Jersey to North Carolina. The van was very comfortable, the crew very friendly and accommodating to her needs.
- RICHARD CORNWELL
08-23-2022
I was in the middle of a move from Texas to Missouri. My dad had an extended hospital stay in Texas and was released to skilled nursing, so I was desperate to get him up with me in Missouri. I flew down to TX to ride up with him on the transport, prepared for A 14 Hour Dr. from hell, and was pleasantly surprised. The transport vehicle was extremely comfortable, the staff was absolutely stellar, competent, polite, and efficient. The coordinator handled all of the details between the hospital in Texas, transport, and the nursing home in Missouri.
ACC was worth every penny, it was actually a stress free move, they took excellent care of my father in route, and professionally handled every detail. I would highly recommend them!
- Kelly M
08-22-2022
I needed to arrange medical transport for a parent across country ASAP. We couldn't use air transport, and limited mobility and health conditions ruled out my ability to do it on my own. ACC Medlink was extremely helpful in booking the trip, coordinating with me, and executing flawlessly. The trip even took ~3 hours less than estimated! I didn't have the pleasure to meet with the staff, but they had nice things to say about my parent, and my parent was satisfied with the trip (a high bar, actually). ACC was really a lifesaver, I can't express enough appreciation for their service.
- Chris Chang
08-22-2022
Communication between company was clear and accurate. Several contacts were made to verify information, and to confirm pick up time from head office. Driver also contacted me to verify the pick up time for the following morning, as well as asking if i had any concerns. He also called when he was with an hour of arrival, to verify drop off time. My mom arrived comfortable, and safely transported. The cost was a consideration, but not having to deal with airline schedules, rental cars with appropriate seating, and many other variables, gave us such peace of mind. We knew we were transporting mom in the safest means possible. Thank you.
- LaJunta Woodward
08-22-2022
Thanks for taking such remarkable care of my father while transporting him across the country. I'd use you again and recommend your services.
- Stacy McDaniel-Wesche
08-21-2022
Emily, Wayman, and Ed were very concerned about my comfort the whole way. They did a great overall job. They did a lot of little things like providing an extended charging cord for my phone, keeping my ice cup filled up, and getting me meals.
- Francis Rollins
08-18-2022
I cannot thank you enough for your compassion, professionalism and getting my husband home safely. I was able to keep in touch with the staff during the transport, which eased my mind immensely. I would highly recommend this company completely. Again, thank you to those involved who got my husband home to our family.
- Maggie Lutz
08-18-2022
A wonderful and thoughtful crew. They made our trip very pleasant and comfortable. I appreciated our nurse for being so attentive and through.
- Carey Murphy
08-17-2022
The service was excellent
- Guirlande Bayol
08-16-2022
The crew was very friendly, it made the ride overnight so much easier. The nurse was excellent with on-time medical needs. Overall the staff was very, very good! I would recommend the service.
- Trevor Boushie
08-15-2022
They did an excellent job
- Rohin Ullberg
08-15-2022
These guys were great. Very professional and courteous. I want to recommend them to anybody. I couldn't be happier.
- David Schiliventz
08-13-2022
Medlink provided amazing service for the move for my parents. To know that they were in such good hands for the journey was priceless. I have already recommended to several people. Everyone from start to finish was professional, kind and so helpful. Just a wonderful service that you provide! Thank you!
- Jennifer Fojtik
08-12-2022
The whole team was amazing and I just want to thank them for their kindness that they showed how they treated my mom and my granny I'm very thankful
- Lucenda Rogers
08-12-2022
Me and my family felt like we they took care of us very well and was very polite very caring and if we if we ran into anybody there needed some services we were Halle Halle recommend your company Marie the nurse that was on the van with us was very professional very caring and the drivers was awesome very very courteous and very respectful to me and my family and we travelled with about 10 of us and they was very respectful to every last one of us and I just wanna say were blessed and were thankful that they was there to help us to get my mother home to be able to be with the rest of the family and I just wanna say thank you thank you thank you
- Lucy Thornton
08-12-2022
Everyone was great. CarolAnne provided excellent customer service, was very pleasant, helpful, and was great explaining everything to me during a very stressful time. We honestly went with ACC Medlink because of this. The nurse and driver were excellent on the transport. My mom was very comfortable and well taken care of. It's worth it for your loved one's safety.
- Kristi Robinson
08-11-2022
The team was early and very professional! Nurse was great and answered all my calls. Drivers were great! Overall a very good experience from coordinating with Rhonda to the 3 men that transported my father across the country! He has a major brain injury so I was extremely nervous and the process was great!!!! Thanks to all of them!!!!!!!
- Margo Weir
08-11-2022
When the crew arrived at the drop-off facility, there was a truck delivering a bed in the way. They had to move to a different entrance and then wait as it turned out to be the bed for the patient. Very much appreciate their patience and help! Also, my aunt requested "hunky" drivers and I hear that they did not disappoint. Ha!
- Christy Klein
08-10-2022
We were very happy through this whole process of transferring our mom/ grandmother with Acc! Thank you so much!
- Candace Hunter
08-09-2022
Kim was an outstanding nurse to my 99 1/2 year old father. She made it very comfortable for my dad. Kim also answered all our questions. She was very approachable, friendly and easy to talk to along with being a very professional nurse.
Brent and Sean did a great job driving the 10 hour trip from Cincinnati, Ohio to central New Jersey. We arrived right on time.
We thank all of them!
Sincerely,
Linda Hook & John Matarese
- Linda Hook
08-08-2022
The experience from start to finish was possibly the best I've ever had. Very courteous and knowledgeable operators, schedulers, drivers, and staff. The experience was smooth, easy, and seamless. I commend the whole team for all their help and kindness - super highly recommended
- Bryan Wakefield
08-08-2022
My sister was very satisfied and make me very happy that my sister was safe
- Joe Soares
08-08-2022
Jonathan kept us informed the entire trip. He was kind, courteous, friendly.
- Judy Knapp
08-06-2022
In a very stressful situation, ACC Medlink took excellent care of my son and my grandson who traveled with them. The team was kind, very accommodating, knowledgeable and empathetic . The transport was very comfortable and clean. Great job and I would certainly recommend the ACC Medlink team to anyone who especially need transportation state to state. Cathy Evans
- Cathy Evans
08-06-2022
I cannot say enough about the three professionals who provided transport service for my mother and me from Columbia MD to Boca Raton FL over the last 2 days. They deposited us about an hour ago and I wanted to share my thoughts immediately.
1. Russell was the chief driver and he was so welcoming and friendly from the first time I met him yesterday afternoon. Conversationalist and so unbothered each time I asked for a stop. He was so accepting when I wanted certain places for dining and not others. Never upset about anything I requested. Engaging as we stopped and was an extremely safe driver. Our transport was overnight and I felt safe sleeping as he was driving. Would take a transport with him at the helm anytime! Can't say enough about Russell....A true gentleman and represents ACC extremely well!
2. Melinda was the second driver. She was new which concerned me at first, but she was a very efficient 2nd driver as part of the crew.
3. Nicholas - Extreme, extreme praise for the medic that accompanied us. Nicholas was so, so professional. He's late 20's/early 30's, so wondered initially if he was truly a medic, but he was. He's been in the military as a medic and an EMT, so he knew his stuff. As we drove in the afternoon, he was attentive to turn mom every two hours, made sure she was comfortable, had her meds on time and as the interface between the patient and the drivers, he had ultimate concern about what we wanted to eat and where to stop for dining. I truly appreciated that, it was about what WE wanted, not forcing me to choose a stop that I didn't want. And the highest professionalism compliment is for the toiletry care he provided to my mother. He never hesitated to check and change her when I requested and even with a toiletry accident, Nicholas handled it with extreme care. I said "I could handle it" and he said "no, he had it". Yes, that was his job, but I would not have been surprised if he said "ok, I'll let you do it". But he didn't and that truly told me about his character! ACC definitely made the correct choice with this young man.
And finally, my last comment - We are an African American family with service provided by a Caucasian team and while I know that shouldn't matter, it can and does sometimes. This team never blanched when they met me yesterday. They spoke to me and my mother courteously and handled us with the utmost care and professionalism. When the intimate nature of the type of care that is provided in this situation, I feel it is important for families considering ACC Medlink, to know that this team never exhibited biases at all ....THEY WERE WONDDERFUL!
I provided the suggested max gratuity to each! THANK YOU, THANK YOU, THANK YOU
Susan Taylor Demming
- Susan Taylor-Demming
08-02-2022
Great team, great job
- Jay Stiff
08-01-2022
Leslie and the two drivers were very helpful and professional. We were very pleased with the service.
The only minor issue (and this can be left out of a public review but for the company's information) was that the time estimate was around 15 hours. Given that the crew doesn't want the patient to leave the van, I knew they wouldn't be spending an hour at any stops. The end result was that they arrived at 5:30 am (original estimate was 8 am) which caught all of us off guard. Other than that, the service and crew were terrific.
- Marilyn MacConnie
08-01-2022
Appreciate everyone, and all they do. You guy's have been a God Send!
- Mary Bradley
07-31-2022
Jan kept in touch and coordinated the trip with me She was fabulous and Jeanne the patient raves about her.
- Jo Marchand
07-30-2022
The crew was professional and did an excellent job of getting my mother-in-law to her destination! I would've rated this a 5 star but the food that was ordered and picked up along the way wasn't the best for any of us little own my mother-in-law. It would have also been nice to know ahead of time what the crew would pay for along the way (snacks, drinks, etc). I wasn't expecting them to buy these things, but it was a pleasant surprise!
- Doug Welniak
07-26-2022
In a stressful situation, ACC Medlink made the process of getting a loved one from one state to another. When the doors on the vehicle closed, I felt confident and at peace. The team was excellent, and I don't think they would have treated a loved one of their own any differently.
- Diana Preston
07-25-2022
I am delighted that we were able to use ACC Medlink to transport my son Michael McGrath from California to South Dakota. I was however disappointed that I had to spend 36 hours either lying down or unsupported sitting on a foam berth. It was extremely uncomfortable. I was expecting a more accommodating situation for the companion to the patient on the gurney. The crew was top notch. The drivers negotiated the rough roads well and Erick the EMT did a great job keeping our spirits up and taking care of all that was necessary. Great crew!
- Karen McGrath
07-21-2022
Great overall experience including booking, billing, and transportation. Crew was professional, took good care in transporting my father. Showed up on time and made the entire trip an enjoyable experience.
- Gary Epstein
07-20-2022
Very nice company! After paying for the trip, it was a pleasure knowing they would pay for my 3 meals. Unbelievable! Your company needs to do more advertising in the East Texas area. Very rural, but we like to travel too!
- Mari Hooks
07-20-2022
Was extremely pleased with ACC Medlink.. Everything went smoothly from start to finish. Communication from office and transport was excellent. At a stressful time, it was a relief to have all details handled efficiently.
- Patricia Stevens
07-19-2022
I was attempting to get my father from NC to his cancer treatment in Tampa and I was in Alabama. I came across ACC Medlink on a google search and completed the form for an estimated cost. A member of the ACC Medlink team called me and that's where the professionalism started. Everyone we encountered during this stressful and fluid situation was amazing. The operators and operational personnel I was dealing with over the phone were accommodating and helpful. The drivers and medical personnel were kind, empathetic and knowledgeable. The transport was comfortable and clean. We were very happy with our investment in our fathers care and comfortable trip which was approximately 10-11 hours. Great job and I would recommend the ACC Medlink team to anyone who needs them!
- Jon Cotton
07-19-2022
You were a Godsend to us. Thank you for your service. Everyone was very professional and very nice. Continue on. God bless you all.
- Carol Moses
07-18-2022
Professional, excellent staff, training and knowledge. Courteous!
- Charles Gearing
07-16-2022
So impressed with your services, I gave your information to the director at the assisted living facility when she was looking for medical transport.
- Julia Urra
07-14-2022
It was a wonderful way to transport Will. Everyone went out of their making arrangements. We, the family, are very grateful to you all. Thank you!!
- Charles will Haas
07-14-2022
A 12 hour drive with a disabled 87 year old lady was made even more difficult by a failure of the air conditioning system. These 3 people not only ensured their passenger was comfortable but demonstrated an incredible breadth of technical knowledge of how to fix the problem but to also invent and successfully employ workarounds. Hats off and heartfelt gratitude to these 3 highly professional/competent individuals!!!
- Willa Gaitanis
07-13-2022
The drivers and especially Leslie the nurse were great and very helpful. We had a 27 hour trip from Iowa to Arizona and at times it felt like riding in a covered wagon over railroad tracks. The nurse said we had one of the newer vans so maybe it could have been worse. It was a very bumpy ride and barely enough room to squeeze through the 2 beds to get out. That being said the workers were great and we had no complaints. One suggestion I would make is to have cup holders on the ledges by the back windows.
- Dan Shonka
07-12-2022
The company was very professional, arrived on time and delivered on time. I was able to speak with the person being transported. They did a very good job keeping me posted days before the transfer. The vehicle was very nice. I would recommend them and use them again in the future.
- Annette Seamans
07-12-2022
I never knew this service was available but when I needed it, what a wonderful service.
- Shoshana Levine
07-04-2022
Only concern was the bumpy ride. I guess this can't be avoided in a 13 hour trip. Crew was very professional and the coordinating staff really amazingly helpful. Reassuring and followed up immediately.
- Esther Goodcuff
07-04-2022
The entire team was fantastic! Very caring, attentive and helpful. My Mom enjoyed the ride and the conversation. Thank you to an amazing team for taking such good care of our Mom!
- Renee Widmont
07-04-2022
One of the drivers on our 12 hour June 17 overnight transport was exceptional, Ossie Church. My brother, the patient became very agitated and combative on the long drive. Ossie was able to gain my brother's trust by becoming his friend, talking calmly to him and reasoned with him, allowing my brother a little freedom to make good choices. We almost had to stop the transport midway, diverting to a local ER, because of my brother's agitation. But Ossie was able to calm him down. Not only is Ozzie an excellent driver, but he is so intuitive at patient/family member dynamics. ACC Medlink is very fortunate to have this man on their team.
- Sue Diamond
06-30-2022
This company all the way around is great. Starting from Rhonda at customer service to the crew that took my mom and aunt home. My aunt says it was comfortable and they were great. They stopped for bathroom breaks whenever needed and were patient with my mom. It truly makes a difference when you have good people that care and you could see they did. This is the only service I would ever use for transport they were wonderful. Thank u ACC Medlink!
- Christine Dalrymple
06-30-2022
Transport of two family members from one state to another was daunting. Your team made it easy and stress free.
- Margaret Horn
06-30-2022
My great aunt is over 100 years old and was transported by Chris's crew from Bristol, CT to Danville, VA. The team, from the folks that answered the phone who helped me set it up to the crew who worked directly with my great aunt, were professional and exceptionally helpful and attentive. They provided great quality care during the trip and followed up after to be certain she was doing well. I would recommend this agency to anyone in need of nonemergency transportation anywhere. Absolutely worth every penny!
- Jan Brooks
06-28-2022
Very pleased!
- Dorothy Zander
06-27-2022
Your company gave a quote that was about 2/3 the cost of the quote from our local EMS transport service. We found your company to be very professional and patient with my family member who has complex medical issues. You provided excellent care and did exactly what you said you would on time, too. We are so grateful for you and would definitely use your services again if the need arises. I wont hesitate to recommend your company to anyone who needs cross-country medical transport.
I would especially like to recognize your nurse Melissa who went out of her way to comfort me and offer me reassurance that she would take good care of my loved one, she texted me during the trip and gave me several updates which was very comforting to me. She has a wonderful heart. You really better hold onto her because she's a gem! Thank you for your service!
- Trisha Drowns
06-26-2022
The overall trip from CA to AZ was wonderful. The crew was outstanding. There were a few detours but was no fault of Medlink. The roads in CA were in desperate need of repair which at certain points made for a bumpy ride.
If there should ever be a need for transport in the future we would definitely choose ACC Medlink.
A big thank you goes to the team on the drive out as well as the customer service that took my call.
- Marie Frazier
06-25-2022
I was totally impressed with the whole crew. The drivers were excellent, I felt safe the whole trip. Especially the busy cities which I would not care to navigate myself. The Nurse was a great help to me. I was tired since selling my house, moving the contents, while taking care of my wife with dementia. I had to handle the entire ordeal by myself because of her condition. Jan just jumped right in and took care of my wife while I slept.
- Henry Hurtz
06-24-2022
The entire crew were extremely professional. The Nurse kept me up to date on my mother's status and expected arrival time. Great team overall.
- Michael Sherwin
06-21-2022
The entire crew was very professional, efficient, and courteous. The vehicle was staffed and supplied as per agreement. Pickup was efficient and at the time agreed, with us being advised of any delays. Drop off was even more efficient with the crew unloading all our luggage. Travel time was as predicted. The vehicle was extremely comfortable. All facets of the trip were well coordinated.
- Brian Myers
06-20-2022
This was our first time ever having to move my mother from her home in South Carolina to Michigan. My
mother has Multiple Sclerosis and just turned 80 years of age. The ride for her was very comfortable. I cannot say enough about the ease of executing the transportation, the crew and staff, everyone has been so professional, helpful and friendly. I would definitely use ACC Medlink again.
- Tamara Nix
06-20-2022
The nurse and drivers were very courteous. You felt very relaxed with them. Nurse made sure you were comfortable at all times. They couldn't have been nicer.
Did want to mention that there were some loose panels on the outside of the truck that kept banging while we were in transport and that was very annoying and was hard to fall asleep. Also, should have a bedpan available on the Truck.
- Virginia Hundley
06-15-2022
The scheduling staff were so helpful. They found a transport time that fit our needs perfectly. They made each step simple and do-able, and worked with us, the hospital, and destination facility, and the hospice to cover every detail.
The transport staff were competent, polite, professional, and friendly. They looked after my mother's needs and delivered us safe and sound. My mother said, "This is a great way to get us to our new facility" even though the route was long. I recommend them without any hesitation. A job well done!
- Dean Bruckner
06-14-2022
The crew picked me up on time, got me loaded and on the road. They were compassionate and kind and made the trip as comfortable as possible. I had a back injury and they were able to keep me stable and safe.
- Katrina Helm Collard
06-13-2022
Wonderful job and the experience and professionalism was pivotal in minimizing stress for my mom.
- John Palmucci
06-13-2022
The entire trip was comfortable and easy for my husband and I. The accommodations in the vehicle were perfect, so we both slept through the whole trip, and arrived home 2 hours early! The crew was great, especially Ranese, who looked after us like a mother. I would recommend ACC Medlink to anyone who needs medical transport.
- Judith Newman
06-11-2022
My mother was very pleased and even though it was a long trip she stated it was pleasant and the crew was very nice.
- Shawn Jenney
06-10-2022
No problems - outstanding crew - took great care of my spouse. I was so pleased to have found this medical transport company. I would definitely use this great company again for any medical transport. The medical person and drivers where the best - I could not ask for any better personnel - they were caring and accommodating - A great medical transport company - they are the best.
- Alfred Collier
06-09-2022
One year ago, my mother was trapped in a horrible nursing home in the height of COVID in another state. ACC Medlink provided us an option to get her home in time for her to pass peacefully with family. They went above and beyond expectations. The staff that dropped her off knew more about her condition than even the nursing home staff. They were fantastic. I am eternally grateful for this service and the staff. Thank you so much, my mother would have never made it home without you.
- Brad Jinks
06-07-2022
This is the 2nd time our organization has used ACC. We keep coming back for professionalism and efficiency in transport and response time.
- Melissa Clements
06-05-2022
Brianna was amazing- she answered all my concerns. I can't thank her enough for all the support. The crew did an outstanding job. They took our dad from GA to PA. They arrived right on time and they had him in the van within 10 mins of their arrival. Our family can't thank them enough for all their support.
- Kim Treat
06-03-2022
This Transport Team was Wonderful! They were very attentive, friendly and assuring. It felt as if we had known each long before that moment. I surely Would Recommend This team And Your Company To Everyone! I Am Truly Thankful For Your Service! I Pray God's Continued Blessing Upon Your Agency And Everyone Attached To It!
- Jacquelyn Isaacs
06-01-2022
All the crew members were great. I spoke to Ms. Allen and her son and they both said the care and the team were excellent. Emily was wonderful. I don't remember the other two gentlemen's names but they were great. My client was very pleased with the service and I would certainly recommend your service to everyone.
- Laurie Hunter
06-01-2022
I will definitely recommend your company to others.
- Ron Zunk
06-01-2022
Evelyn was a pleasure to work with in scheduling my transport. Review back from my family was they were very pleased with the transport and comfortable. They were very happy to be back home.
- Kari Canavan
05-30-2022
This was a wonderful experience. Comfortable ride. Kind caring providers.
- Renna Walters
05-30-2022
Wonderful experience. So nice to just get in and ride no driving. It was kind of a bumpy ride but it's not a car so it is to be expected.
- Lucille Schwind
05-28-2022
Transportation for a 103 year old person is traumatic at best. Their arriving ahead of the appointment and the personable conversation and professional service took away any worries. Continued contact with the office staff was very reassuring. Recommend this company without exception. Thank you for transporting my mom.
- BARBARA POMERANZ
05-23-2022
I can't thank Brianna enough for the exceptional customer service support. She was always available for all my concerns. We moved my father in law from Ga to Pa. The crew and van were awesome!! Thank you to all!
- Kim Treat
05-23-2022
I was very anxious about transporting my dad from Virginia to North Carolina because he hasn't been able to travel by car for many years. His ride with ACC Medlink could not have been smoother and he loved being able to watch movies the whole way. The staff was excellent! I'm so happy with our comfortable and safe ride from pickup to drop off. Thank you! If we ever need this service again, we will definitely use ACC Medlink!
- Jackie Asekhauno
05-17-2022
The overall experience was excellent and made easy during a time of extreme difficulty! Rhonda was on top of our case from start to finish.
- Andrea( Gerald) Crews
05-17-2022
Overall, my trip from a hospital in Naples, Florida to Mass General hospital in Massachusetts was exceptional. The crew treated my father and I like family. Anything we needed was taken care of. As of now, my father is recovering from his stroke at a rehabilitation facility. I would HIGHLY recommend this company!
- Bob Lewis
05-16-2022
Moving from Massachusetts to South Carolina is daunting in itself. Then when you're disabled, it adds a whole other layer to it. My trip was safe and relaxing. Would definitely use again.
- Desa Plahn
05-13-2022
The crew was amazing! All three of them. Although we lost our loved one on the way, they were excellent with assisting Margaret and very comforting. I could not thank you enough for all that you all have done to help us in this process. Although he was an hour or so from his physical house, he made it to NC, his home state... which is what he wanted. He wanted to go home! Your service is awesome! To Maria, Tammy, Chris and the drivers and nurse on board, I am so grateful for you!
- Shaun'tel Surratt
05-12-2022
Kyle was very professional and very nice to travel with.
- Charles Austin
05-11-2022
I had a lot of anxiety regarding the transporting of my father who is 94 years old with dementia from North Carolina to Massachusetts but everyone I had contact with always made me feel comfortable by their professionalism. His aide stayed in contact with me throughout the transport and made me and my father feel at ease with the whole situation. It was a very good experience and made my father feel like he was on an adventure. Thanks to all!!
- Marybeth Fenuccio
05-09-2022
I was riding with my very frail mother. They arrived on time and did a great job to safely get her on board and transported. Very friendly staff. An outlet for my phone charger was available, very helpful for a long trip. Also, got to the location with no wrong turns! Very reassuring to be able to ride with her.
- Alison Pratt
05-09-2022
Overall the transport was great. My suggestion is when you have a female elderly pt you should have a female Rn on board to have to change them if the pt is incontinent. I feel this would put them more at ease.
- Melisa Blanchard
05-08-2022
We had an amazing experience with ACC Medlink from start to finish! We worked with Brittany, Nicky & MarieAnn in customer service. They were professional, knowledgeable and friendly each step of the way. The transport staff, Joel, Krista and Jonathan keep us updated through out the entire transport. They took excellent care of our sister Donna. She is arrived in Boston 15 hours later well rested with a smile on her face! Thank you for taking such good care of our family. The Gilhooleys
- Beth Gilhooley
05-07-2022
The whole experience using ACC Medlink was top notch. Up front the service was explained clearly. There was a good stream of communication. Medlink coordinated with the pickup and delivery locations directly and communicated with me so I always had a good sense of what was going on. At the drop off all 3 of the team members were engaged and active and personable. It was very important to me to get a sense of who they were as people and I got a good vibe from the way they were all working to make my 95 year old mother's transition a comfortable one. Overall I would highly recommend this service to anyone needing long distance elderly or medical related transportation.
- Stephen Appe
05-03-2022
Thank You and Keep up the Good work!!
- Philip Clark
05-03-2022
ACC Medlink did an outstanding job transporting our son from Falls Church Virginia to Providence Rhode Island. I would recommend this company to anyone. They are professional and dependable. Thanks, William & Christine
- William Turner
05-02-2022
Vey comfortable ride, crew was attentive. Watching movies was very nice to pass the time.
- Ruth Ann Cavender
05-02-2022
Donna and I wish to extend our heartfelt appreciation and thanks for your help coordinating Dorothy Neal's transport from Punta Gorda, Florida to Potomac, Maryland. Also, we wish to thank the drivers and paramedic for all that they did. Dealing with Alzheimer/Dementia patients can be trying and exasperating even in the best of times. The disease, coupled with a 15 hour trip, requires superhuman strength and empathy. We will be forever grateful to your company. Best regards.
- Steven Berkowitz
05-02-2022
Great experience
- Rhonda Knotwell
05-01-2022
Moving my friend home to be with his family was a very stressful task. The transportation from Mesquite, TX to Monroe, LA was made less stressful by the professional and courteous service provided by the ACC Medlink staff. My friend has always been grand and his transfer to home was done in style. We were very satisfied with the care that he received during his travel home.
- Rendy Bryant Ealy
04-28-2022
Thanks so much for providing safe, comfortable and enjoyable transportation for my dad and I. We truly appreciate it!
- Jennifer Harris
04-27-2022
All service was excellent enjoyed all about it. Thanks a lot.
- Stan Pelletier
04-25-2022
They were truly professional and they showed my mother and I support and kindness on this journey. I appreciate them getting us to our destination safely.
- Kimberly Jones
04-25-2022
I loved everything!! Would recommend to everyone.
- Virginia Thomson
04-25-2022
Hello. The service from beginning to end was outstanding. Unfortunately our trip was a lengthy one, and it was hard for my parents to lay on stretcher beds for 30 hours. If the van were slightly larger it would be great to have a couple of regular chairs so they could sit up. Also a tiny toilet area would be super helpful. I understand this would call for a larger vehicle but it would make a huge difference in long distance transport comfort and time of trip. The staff were great - incredibly kind and helpful and we so appreciate that. What you do is so very important and you do it very well. Our family is sincerely thankful for what you do.
- suzanna Majewski
04-25-2022
Sandra was excellent with my sister, Nancy. The drivers were great also.
Booking the transport was a breeze, and the pickup and delivery went exactly as planned. There were no delays.
My sister arrived none the worse for wear after a 13-14 hour journey overnight. Thank you for your great service!
- Laurie Leber
04-24-2022
From the time I called, ACC Medlink was on top of things and very courteous. They helped me get a state to state transfer set up within 2 days and coordinated everything on both ends to eliminate that stress for me.
They were on time and very professional. Our 10 hour trip turned out to be a bit longer due to traffic but we made the best out of it! The team (John, Melissa, and Caleb) became our friends along the way and it was even hard to say goodbye to them! They truly did anything to make our journey comfortable!!!!!!
- Jennir Bohne
04-22-2022
Professional team from start to finish.
- John Wright
04-21-2022
Jonathan was very professional and caring. He was considerate of family by giving updates.
- Ed Waller
04-21-2022
Everything went exactly as planned, the crew were great, I would use this company again, and would highly recommend them, thanks for transporting my mother...
- Mike Johnson
04-20-2022
The entire crew was professional, compassionate and caring. My sister was well taken care of.
- Tracy Grandon
04-20-2022
I have nothing but praise for our experience. Will be recommending your service to both facilities we have been at and have gone to.
- Gail Wisneski
04-19-2022
This was an overall good experience for my grandfather (age 94) who needed to travel out of state - approximately 8 hrs of drive time. The trip was fast and my grandfather arrived in good condition. They coordinated with both facilities to ensure that he had the appropriate level of care during transport. I'm grateful for this service and the peace of mind it provided.
- Laura Woodard
04-19-2022
All staff was courteous and attentive to my mother's needs the entire trip. She couldn't have been more pleased with the trip and the way she was cared for. Great job!
- Jeff (Son) Bonham
04-18-2022
Well out of their way when they drop off place became confused.
- Kenneth Papp
04-14-2022
The crew members who transported my aunt were very professional and caring. Brianna was amazing. She kept us in the loop every step of the way. We will definitely recommend your company. Particularly at a time when good customer service is hard to find, your employees were exceptional. Thank you.
- Sharon Payne
04-12-2022
Thank you for all you do!!
- Debra Livingston
04-12-2022
Having to setup a medical transport for my senior father with memory issues was such a concerning experience for my family. We had to move him from FL to PA. But the minute we started the process with ACC Medlink my fears were quickly set aside. Everyone (I mean everyone) involved has been a true pleasure to work with. From the office coordination to the drivers and med tech on board. I was so pleased. Communication was next level. I hope I never need to use this type of service again, BUT if I do I will only use this company. Thank you to all!
- Brad Michael
04-12-2022
Thank you for all you do and your professionalism!
- Debra Livingston
04-08-2022
Everything went perfect from the beginning. Everyone I had dealings with were professional, courteous, and knowledgeable. If I need a long distance transport again, I will definitely use ACC Medlink.
- Eric Magee
04-05-2022
Overall very pleased with the transport service. Communication between the hospital and nursing home was excellent and very smooth for this interstate transfer. My only disappointment was when the vehicle broke down or had mechanical issues, extending the transport of my father from NYC to Springfield, Missouri by about 15 more hours. The initial trip was about 19 - 20 hours. It was a very long journey for him, in unfamiliar places and with his dementia, not easy for him. However, the medic, Melissa, was quick to inform me and a replacement transport vehicle was dispatched as quickly as possible and that is what took time, other than normal traveling and care for my father. Melissa was an excellent communicator and managed this issue with my father with his safety in mind, having him at an ER for the time waiting for the new vehicle to arrive. I would say that I also would have liked to know that I could communicate with the transport team earlier than I did. When you've not used the service before, there are processes that would be good to know. The team overall, transport communicators and travel team were great, all very helpful with initial costs, contracts, payment and transport plans - professional and informative.
This event was very stressful for us as a family, wanting to ensure my father's safety and smooth transport. While there was an issue, it was handled with safety protocols and professionalism. I was very glad when he arrived here for me to be able to see him and manage his care.
I would certainly recommend ACC Medlink.
- RAE HENRY
04-04-2022
Caleb, the driver left the initial positive impression when he didn't bark at me as I interrupted his breakfast, prior to beginning. Rather, he agreed to try bringing the oversized medical van closer to the nursing home, sparing the pt, my 97 yr old aunt unnecessary exposure to the cold. As I accompanied the team throughout the process of transferring her to the van, the med tech (forgive my memory for the name) stepped up to interact with the less than professional nursing facility staff.
- paul l. brown
04-04-2022
We were very nervous about a 19 hour trip from NC to TX with my 92 yo mom who suffered a stroke in Dec 2021. But the guys were so nice and helpful that it was a very good and low stress trip.
- Susan Higgins
04-01-2022
Entire crew was very professional and top notch! This is not an inexpensive venture to undertake but the process was smooth from beginning to end. We would definitely recommend to anyone in need of their services.
- ron york
04-01-2022
Even though the van itself seemed a little unorganized, the trio was great.
I can't imagine being on the road as many hours as they are on a daily basis. Not to mention the precious cargo they transport on every trip. But, they all seemed to work well together.
They were all very friendly and accommodating for any of our wants and needs. I am so thankful that your organization got us home safely. I believe everyone paid very close attention to every detail, from the initial contact via email, to arriving at our destination and making certain we were comfortable. I would definitely recommend your organization to anyone in need of this type of transportation.
- Dorothy Pfister
04-01-2022
I was not in the transport but watched the pickup and delivery and everything looked clean and professional.
- Terry Cox
03-31-2022
Friendly , punctual , professional
- Harry Baynes
03-31-2022
Overall I was pleased with the service. However, it seems like there was somewhat of a communication breakdown as it relates to the moving timeline. I was initially told an 8PM pickup would result in my mother arriving at 1PM the next day. Then I was provided multiple arrival times of 2PM, 4:30PM, 5:30 and lastly 6:30PM. That is a significant miss from what was initially promised and extremely disappointing.
- Don DiPietro
03-30-2022
I only have one thing that I would have changed and that would be not leaving in traffic time as the driver changed lanes too often and had to slam on the brakes once. It is uncomfortable riding backwards but the changing of lanes so often throws you around in the very back!
- Jennifer O'Brien
03-28-2022
Every member of the crew was polite, efficient, and respectful. The vehicle was clean, tidy, and well maintained. My needs were met. We arrived on time. Really enjoyed the movie selection. I would highly recommend ACC Medlink!
- Alma McCoy
03-28-2022
Overall the transport was on time and what was expected. The crew was courteous and respectful. I had some challenges initially trying to get information and confirmation of the trip. Once confirmed and I was given a firm time, everything went off without issue.
- Mark Rohde
03-28-2022
Everything about and everyone involved in the transport - from start to finish was first rate! Beth, the trip coordinator, was wonderful. Very responsive, attentive to detail and reassuring. All important as I was transporting my 89 year old mother with many medical conditions from NY to Florida. My mother then raved about Tonya, her nurse on board, and Kaishon and Shawn, her two drivers, stating that they were all so caring, attentive, funny and kind. She didn't mind the long trip at all and slept soundly overnight knowing she was being so well taken care of. Finally, I called the office about final Zelle payment and I got a quick courteous confirmation. This is an excellent transport service. 5 star rating from me and my mother!!
- Gayle Ashkenazy
03-23-2022
Loved the fact that the system recognized my phone number and linked my request so that no matter who I spoke with, they had the details. Communication was very good with following up, rescheduling when a crew member was unable to make it in. Pricing was very fair.
- RICHARD NARDONE
03-23-2022
My father 89 year old father needed to be moved from Virginia to Pennsylvania, a five hour drive. Your company was easy to book with very helpful people. He had many limitations and needed oxygen and it was no problem for the staff in the transport. He was extremely comfortable and well looked after. And phone calls about his status were freely available by the attending nurse. The expense was worth his security in getting where he needed to be.
- Gretchen Prince
03-23-2022
Im so sorry I do not have the crew member names. But everyone was so wonderful. Moving my dad from Ohio to Arizona almost seemed impossible until we found AAC. Pricing is extremely comparative to other options, the crew was great with my dad and the drive wa super accommodating for his needs. We are super grateful and thankful!!
- Pam McLeod
03-23-2022
After being discharged from the hospital in Ohio, with a long recovery ahead of me I needed the help of my family to heal. My daughter, who lives in South Carolina set up the transport from the hospital to her home. Our "dream team" arrived and from the start, made this otherwise stressful trip, a breeze. We could not have asked for a better crew. They were caring, attentive, and clearly love what they do. If you are in need of long distance transport, don't hesitate to call ACC Medlink. If you're lucky, you will get Nurse Tonya and Kaishon and Shawn as your crew. I am happy to report I am recovering, and being pampered in my daughter's home in beautiful South Carolina!
- Claudia Miller
03-21-2022
Overall Great experience starting with customer service and care coordinators then to the crew, Vanessa Desmond and Pat gave great care to my parents and made them feel very safe and cared for. Our transport was from FL to OH and it was great! Thank You
- Catherine Kelley
03-21-2022
I was happy with your company from the first phone call. I talking to several different people at your company. They were all aware of the case and very helpful.
The trip was well coordinated with the hospital and I was kept informed by Tonia as to when they left NYC and again an hour before arrival at the facility.
My son was reluctant when he first heard that was how he was being transferred. When I saw him Saturday he said the people could not have been nicer.
Thank you so much.
- Ann Kerns
03-21-2022
Extremely pleased with the timeliness, communication, and transportation. Highly recommended. Thank you!
- Mike Brazinsky
03-14-2022
Thankyou for getting me home!
- Sharon Barros
03-13-2022
Wonderful crew and service provided to get my sister back to West Virginia
- Mary Scott
03-09-2022
Drivers and RN were professional, friendly, caring and kept me well-informed. I'd like to give special recognition to Tonya. My sister was refusing to leave, but Tonya's kindness and compassion won my sister over, so that she consented to leave.
- Sandra Meier
03-08-2022
Transported My Mother from Colorado Springs, CO. to Traverse City, MI. There was good communication throughout the transport. Everything went as planned and on time.
- Tim Kibby
03-08-2022
I would recommend this transport company to anyone that would require this service. It is pricey but well worth it. Rhonda was so helpful and explained everything to us and we are grateful for all her assistance. Thanks, ACC Medlink our Mom is where she should be, with family again.
- Pearl Mawst
03-07-2022
Great support from the transport team. Thanks for the ride. The crew was great!
- Gina Jacobsen
03-07-2022
The coordination of the move was efficiently done. The driving crew was responsive and accommodating. Vehicle provided a lightly jarring/shaking ride. Delivery was early but requested notification prior to arrival so I could meet the van, but none was given. I would definitely use your service again.
- Wesley Wieckowski
03-07-2022
Thank you for my mom's sake.
- Rick Delaney
03-07-2022
All were very helpful with our situation. My whole family thanks you very much.
- Darlene Delaney
03-07-2022
Fantastic service!
- David Landis
03-07-2022
I would definitely recommend this service and company to anyone interested.
- Ihor Miskewycz
03-07-2022
Every one was very accommodating, and kind. The only issue was that the oxygen concentrator supplied by the transport was drawing too much current, so could not be used. Without it, we could not travel (my mom required oxygen). Luckily I had a less powerful concentrator on hand, supplied by my mom's hospice care provider. We were able to use it, though I then had to send it back to Chicago. Not sure what we would have done if I hadn't had an extra concentrator. This consideration would be extremely important for your future clients requiring oxygen.
- William Jonas
03-07-2022
Everyone was so kind and professional. Would not have been such a pleasant trip without their efforts! Thank you so much!
- Cynthia Mercado
03-03-2022
I was very nervous about my 85 year old moms transport. I was always contacted by coordinators confirming everything. They couldn't have been more helpful from the initial call, the booking of the transfer and always calling to confirm everything
The crew was outstanding. Dan, the EMT and the drivers made my mom so at ease and took excellent care of her. She loved them and is still talking about them.
Thank you for making a stressful situation so smooth and easy.
- Jeannie Matsook
03-02-2022
My father in law was very ill in Florida and we could not figure out a way to get him back to Ohio. I came across ACC Medlink when searching to see if there was a medical transport that would travel across several states. I am so glad I did. I spoke to several different people in the course of a few days to line everything up, and everyone was knowledgeable, courteous and helpful. We were able to set up the transport within days. The drivers and nurse took great care of my father in law and his companion and made their 18 hour drive comfortable and kept in touch with my husband the entire time. I highly recommend this service to anyone. It truly was a Godsend to us!
- Kim Nye
03-01-2022
Such great service, attitude and dedication to producing a great product. Great medical monitoring and care during transport with knowledge of the patient's (my father's) needs and concerns. Great driving by both Alex and Chris getting from Florida to Mass safely and efficiently.
- Jeffrey Herring
03-01-2022
Moved my dad from Florida to North Carolina. Acc answered my questions politely and intelligently every time. They called me back with information that I asked for. Always friendly and so professional. This was a hard process for us to undertake but truly ACC made me feel safe and secure throughout. My dad apparently watched some of his favorite western movies in the transport on the ride up. I'm sure that made him enjoy his 'road trip' all the more.
- walter gurzynski
03-01-2022
Awesome crew. Courteous, professional and fun to be with for an 8 hour ride from Marietta, Ga to Daytona Beach, Fl.
Highly recommend ACC and this team.
- Bill Robinson
02-28-2022
We were so fortunate to find your service. Everyone I spoke to answered every question, big and small. The office staff were so pleasant and seemed to genuinely care.
My parents were not the easiest, but Chris was very compassionate. My only recommendation would be, allow the passengers to ride forward. Riding backwards made the trip more stressful for them.
Thank you all!!!
- Rouse Fountain
02-28-2022
The most professional and caring people. Made me and my mom feel like family. I would use them again in a heartbeat. Thank you for looking after my mom.
- Roma Patel
02-25-2022
I am the daughter of the patient and rode with him in the medical transport van. The three ACC medical transit personnel, Felty,
Chris, and Cody were amazing as they were professional and courteous from the initiation of our journey to the end. Thank you for providing transit service to bring my dad to my home.
- Bonnie Leins
02-25-2022
The crew was fantastic; very attentive and courteous crew; they helped with my Mom who got a little cranky more than once and were very patient. I would recommend ACC Medlink to anyone needing medical or elderly transport; they are the best.
- Jenyfer Johnson
02-23-2022
The crew made a long trip bearable and enjoyable. Mom wanted a cookie so they stopped at a convenience store and made sure she had a treat. I would recommend them to anyone.
- Lynda Fairleigh
02-21-2022
I am also very happy with Brianna, Maria, and Nicky in customer service & Billing they all communicated really well with me about the set up, times, and equipment.
Thank you to all.
- Kathryn Maguire
02-21-2022
From the moment I called for Information for transport from Tucson Arizona to Milwaukee Wisconsin, the whole team were professional and caring . My parents were transported by Jonathon, Krista and David and were beyond impressed by their caring , compassion and professionalism. They felt completely safe and cared for . We can't thank you enough for the experience as it couldn't of been better !
We are forever grateful !
Carol Ama and Family
- Carol Ama
02-21-2022
Sandra constantly updated me during the ride. She was so helpful to Laura and went above and beyond for her. The whole crew was helpful and kind
- Nancy Smith
02-20-2022
This sounds crazy, but at some point during our 4-hour ride, I felt like we were on a family road trip. The crew was so friendly, welcoming and professional from the second they arrived, I felt completely at ease knowing my father was in good hands. The ability to ride along was priceless, and is something that not every service offers. I would give every member of the team the highest recommendation for anyone who needs to travel long-distance with a loved one.
- Erika Thomas
02-18-2022
One little hiccup in the scheduling but corrected quickly. Daughter was in TN for the pick-up and said the crew was very nice. At the arrival site My sister and I found the crew to be great. Would definitely recommend this company's service.
- Alfred Cook
02-15-2022
Great communication and would recommend.
- Douglas Strough
02-14-2022
Outstanding service and care for my father. He arrived in Michigan safe and satisfied. I could not have asked for better care for my 92-year old father. Thank you, ACC-Medlink.
- Margaret Day
02-14-2022
Started with Google. Glanced at reviews. Had a positive experience when I first called, which continued as we made the official booking. I think the price is fair. It was exactly what my family needed for Dad. We appreciate the professionalism of your operation!
- Keith Tomich
02-14-2022
The crew members and driver were very courteous and patient with my mother on her trip from PA to GA. The coordinator was very professional and kept me updated on each detail of my mother's trip. I would definitely recommend ACC Med Link to anyone needing a transport company to transport their elderly parent from state to state.
- Michele Ruth
02-14-2022
Outstanding. Professional.
- Herman Stein
02-14-2022
On time. Good updates. Professional crew Helpful and friendly. Worth the expense.
- Kelsey Garman
02-14-2022
Very well organized and helpfull.
- Barbara Hayes
02-10-2022
The staff was incredible, and I have nothing but the best things to say about every part of my experience using this service for my grandmother. I wish I could give seven stars instead of just five.
- Kendall Howell
02-09-2022
The whole transfer of my 89 year old father was seamless. Everyone associated with ACC Medlink was courteous and professional. My father was very comfortable and happy during the 8 hours he traveled. Every expectation was was exceeded. We would absolutely recommend ACC Medlink
- Michael Moody
02-08-2022
The ACC process from beginning to end was very professional. We felt very safe and comfortable. We would definitely recommend this service for anyone that requires transport of their loved one from state to another.
Special Kudos to our team Josh, Patrick and Eric! Great group of professionals!
- Karen Taylor
02-05-2022
Above and beyond service
- Tommie Rowland
02-04-2022
THE BEST TRANSPORTATION SERVICE! This company has been absolutely amazing from the time I Inquired about their services, to the drop off day. Their communication was excellent, crew took great care of my family member as they travel from GA to DE. You can't ask for a better service. Love this company and I recommend them. Thanks so much guys
- Khadijah Chapman
02-04-2022
I love y'all service and gave them the number to give you guys a call thanks so much.
- Marquisa harmon
01-28-2022
If you are looking for medical transportation for a loved one, stop looking and book with ACC Medlink. They are professional and really care about the comfort of your loved one. Tucker, Jomo, and Desmond transported my 80 year old Aunt Lucy from Florida to Delaware - 950 miles on Jan 18th-19th. She had a blast! Lucy is still talking about the awesome trip and how wonderful the crew was, especially Tucker her RN. The entire staff at Medlink made sure I knew exactly what would happen and the ambulance crew texted me periodically so I would know how Lucy was doing and exactly when Lucy would arrive in Delaware. They far exceeded my expectations and hopes - thank you Tucker, Jomo, and Desmond for taking such great care of our Lucy! Bless you all.
P.S. I thoroughly researched multiple medical transportation companies and not only was ACC Medlink the best reviewed with superior comfort provided for the patient, but they were also the least expensive.
- Michelle Donohue
01-25-2022
Fantastic job by all! I would recommend ACC MedLink to any one. They were extremely helpful and helped when I did not think I was going to be able to pull off making the transport happen for my Dad.
- Shannon Russum
01-25-2022
ACC provided prompt service. They coordinated with the hospital & we're on time, professional & courteous. Alexa made my ride as comfortable as it could be. And the driver was cautious but efficient. The team that took me home made my ride as good as it could he given the circumstances. I was comfortable & they tended to all my needs.
- Richard Schinzel
01-25-2022
The whole team including the transport coordinators as well as the three team members who drove my mom and dad were great. They ensured we understood all the requirements prior to the transport, arrived on time for the pickup, were extremely kind to my dad and mom as they transported them. My husband and I traveled at the same time with the transport in an RV and the road crew were wonderful to keep us updated as to their position, and we both arrived at the end location at the exact same time. Thanks to the whole team for their excellent work and a worry free 12 hours worth of travel for my 94 and 96 year old parents.
- Kay Bourque
01-24-2022
Right from the first conversation to my mother being brought home safe and sound, ACC Medlink was professional, courteous and compassionate. I am so glad I found them.
- Kevin Santos
01-21-2022
That crew and all the coordinators did a wonderful job with a difficult patient. My accute memory care sister arrived in a peaceful state of mind and the texts at the end of her 11-hour trip were reassuring to me.
Thanks to all involved SO MUCH!
- Linda Sholler
01-16-2022
Very high quality service. Price is not cheap, but a perfectly fair value. What was most strongly appreciated was how professional ACC-MedLink is relative to the facilities at both ends of the trip. I told them they should undertake to operate rehab facilities as well.
- David Spier
01-14-2022
Nurse Jan was always positive & cheery even though my husband experienced much pain at times & wasn't that cooperative. Jan cajoled him into position. Both drivers were friendly, kind and empathic and without hesitation helped with the 'heavy lifting'. You could tell this team enjoyed their work.
- Barbara Grimm
01-12-2022
The Medlink crew was great. They transported my mom and dad 6 hours to their home so my dad could receive Hospice. The guys made a terrible situation better by taking such good care of my parents on the trip. The entire experience from initial contact to safe delivery of my parents was professional and great. Thank you from our family!
- Eric Stacy
01-11-2022
Mom was moved from Bismarck ND to north of Milwaukee in January where the weather is unpredictable. Jonathan was always kind and courteous to me and, more importantly, to my mother. He texted me a Google link so I could track where the crew was in the trip. Also, was available if I wanted to call my mom during the ride. Thank you, Jonathan, and the rest of the crew. Great job!
- Tina Myers
01-11-2022
The crew took good care of my 95 yr old Mom on her trip from Cleveland, OH to Columbus, GA. I had plan on making the trip with her but could not go due to testing positive for Covid, so I felt a little uneasy letting her make the trip on her own without me. The crew kept me updated on as their progress and let me talk to her. They treated her really well and kept her safe. I am really pleased with the service!
- Sharyn Floyd
01-10-2022
The three people assigned to us were superb. Courteous, careful and considerate. We commend them. Our only complaint was with the vehicle. The commode was not accessible to my wife. She was immobile and could not reach the commode. The vehicle itself was comfortable and rode well. Overall, it was the most comfortable and convenient way to get my wife home.
- Bruce Brown
01-10-2022
The van arrived 15 minutes early, went to the ward and professionally transferred my wife to their own gurney and and placed her in the transport van. The van was roomy and her bed looked comfortable and she arrived at the destination in a timely manner. Definitely would reccomend.
- DAVID BURNS
01-08-2022
My Uncle could not say enough good thing about his Crew.
- John Garcia
01-05-2022
John, Cindy Kashawn did a great job! Very professional.
- Joyce Bettinger
01-05-2022
Excellent service would not hesitate to use again. The crew was courteous and professional. The vehicle and equipment was top-of-the-line, in like new condition. The move went without a hitch, just like clockwork. Thank you for an excellent experience.
- Edward Price
01-02-2022
I shopped around extensively to transport my mom from Maine to South Dakota. ACC Medlink was not the least nor most expensive quote, but their ability to deal with my mom's medical challenges and their flexibility led me to choose them and I am glad I did. The crew was very thoughtful, always put safety first, and worked hard to meet all my mom's needs on a difficult journey. Plus the crew members were really genuinely great people. It was a very emotionally challenging time for me yet ACC Medlink was extremely professional, flexible, and did a great job. They let me bring my mom's cat, her plants, and the odds and ends involved in transporting long distances. They were very accommodating. I rode with my mom as well. Excellent service. So grateful for how easy they made this trip for us.
- Jane Gilhooly
12-29-2021
A wonderful experience. I can't say enough good things about our trip.
- Karen DeFrank
12-29-2021
Evelyn in the office extremely helpful and professional.
- Efklides Doumas
12-29-2021
I appreciate all the help that everyone at ACC Medlink put in to help me get my grandmother transferred from a facility in Bradenton, Florida to one in Bloomington, Indiana on Christmas Day, which was truly above and beyond.
I also wish that I could have had the opportunity to thank the transport team in person because it was passed on to me by my extended family that when the team picked up my grandmother in Florida that they really cared about her situation. She also enjoyed that they had her favorite Frappuccino drink available. She said the ride was very comfortable.
Thank you all so much for doing what you do and for taking a huge amount of stress off of our shoulders, knowing our loved one was in good hands with you all.
- Amber Grav
12-29-2021
The patient was very well pleased. The communication with the transporting team was exceptional. The comfort was phenomenon.
- Earlene Edwards
12-24-2021
The entire team exhibited sublime service during the. entire trip. The level of care for patient and family was exemplary as well as the professionalism, courteousness, and needed comfort.
I highly recommend your company to anyone wanting quality service-you guys didn't disappoint. We are indeed satisfied customers. Forever grateful!
- Tanya Mitchell
12-22-2021
While the actual transport was very good the delay was frustrating. I was lucky that the caregivers were able to cover the additional shifts and the AFH in Everett was flexible about when we arrived.
I understand that the situation with the snowstorms shutting down flights was very difficult and the coordinators were doing everything they could. The problem is that in the rush to give me updates the information was sometimes wrong or incomplete.
In spite of this, I have given a high rating. I believe everyone was doing everything they could within the company constraints. In the end, the transport happened and was very successful. My mother had little to no anxiety on the trip and we were well cared for. Everyone I spoke to leading up to and on the trip was kind and helpful.
- Kathleen DeLong
12-14-2021
John was wonderful in transporting my father and making sure he was comfortable when disembarking and Helen was a compassionate listener during this time of stress.
- Victor Fernandez
12-14-2021
This was my mother's first time traveling a long distance in over 7+years, so it was a big deal for us. We were nervous and didn't know what to expect.
The crew was AMAZING and made the experience one that we will never forget. From the time we left NC to the time we arrived in NJ, Robert, Rosie, and Jonathan ensured we were well taken care of. They were gentle, compassionate, and fun. We felt safe and in good hands the entire trip!
Thank you for delivering our precious "cargo" safe and sound. We look forward to using ACC again and we will be requesting Robert, Rosie, and Jonathan for our next journey!
- Yulanda Darden
12-09-2021
We are very pleased with the customer service we received. No matter how many times I called, a pleasant helpful representative was on the line to answer all my questions and concerns. Everything went off without a hitch and I appreciated that. Knowing that I could reach someone 24 hours a day was awesome too. The crew that accompanied us down there were great as well!!
- LAURA BURRAGE
12-09-2021
Entire crew was courteous and outgoing, made me feel like I made the right choice.
- Phillip Loter
12-09-2021
Tremendous service that is provided by MedLink! We were extremely desperate for medical transport, and MedLink offered that high level of coordination, which our family was seeking. Nicki, Heather and staff were always available to support our plans and expectations. Enroute communication with Jan (LPN) gave our family that high level of comfort. The service and value that was delivered, well outweighed the expense!
Thank you, MedLink Team!!
- Vernon Burgett
12-09-2021
I would highly recommend this service to anyone for medical transport. Thanks to all of the crew
- Vonnie Vealey
12-09-2021
We really appreciate the punctuality, professionalism and friendliness of everyone involved from our first phone contact thru the actual transport. Wonderful service. Thank you.
- Eric Harding
12-09-2021
The crew was excellent in their care, compassion, and attentiveness. In times of extreme stress due to medical conditions, it was wonderful that my husband and I could relax during our 700 mile journey from one hospital to another. It was the correct choice in choosing Medlink! The contacts prior to our trip (Marieanne and Evelyn) were so helpful in scheduling and answering our many questions and concerns. We highly recommend ACCMedlink! Thank you for being there for us!
- Patricia Wiant
11-30-2021
The best service anywhere, so grateful to everyone that was involved. I would highly recommend your company.
- David Johnsten
11-30-2021
Jan and her team moved my father from NY to GA. Everything was better than expected and the handoff to the receiving facility was excellent, Jan spent nearly a hour with the receiving nurse.
I would highly recomend this transport company.
- Michael Garrick
11-16-2021
It is not easy moving an injured loved one from place to place and ACC Medlink understands this and makes it easy on the whole family. I have used their service twice now for our father and let me tell you - we travel assured that we will get to our destination safely. Dad is happy and safe. I love that they are a female and veteran founded company! We appreciate the care they take with our father!
- Monica Brady
11-16-2021
My father was transported with his friend on a 300+ mile journey. It was a very pleasant experience for both of them. The driver was very good, the nurse very attentive and my father was comfortable. He had anxiety about traveling and they made everything so much easier. Thank you very much!
- Dale Theising
11-15-2021
Entire crew, all outstanding.
- David Johnsten
11-10-2021
Thanks for all your work
- Mark Tolliver
11-09-2021
From the first phone call to the delivery of my husband at the receiving facility in Florida, everyone I spoke with was friendly and helpful. The drivers Robert and Rosie and the nurse Jan were friendly helpful and felt more like family than someone just doing their job. It was a pleasure riding In the van with my husband that's a wonderful service you offer. Your price was less than half of another company I called your service was 200% more than they offered. It was a comfortable ride for myself and my husband. Thank you to everyone I spoke with at the office starting with Nikki; Heather; Curtis; Denise & Helen.
- Joan Bailey
11-06-2021
I couldn't ask for a better crew than the ones I had. I am so very thankful for everyone that made my trip a success. Thank you to everyone.
- Brenda Grayson
11-06-2021
We were absolutely hysterically crying, exhausted and confused when we got a hold of CarolAnne. She made this whole transition so painless, we just can't thank her enough. My mom absolutely loved everything about her transport and her team!! They had a 12 hour drive and she was so comfortable!! Had a TV, took naps, ate!! Anything her heart desired!! My mom adored her team. She had Jan as her personal nurse and Keith as her driver. Jan kept me up to date via text how mom was doing while we sat in traffic. I absolutely cannot thank them enough. From the beginning to the end this company has been top notch! Outstanding customer service right down the line!!
- Vicki Knotts
11-06-2021
Thank you so much for helping to transport my husband home! The price was very reasonable compared to other quotes. Also, the customer service was excellent, so we felt comfortable choosing ACC Medlink knowing that John would be in good hands. Lastly, reading so many good reviews and knowing that you have been in business for so long was reassuring.
- Janet Nossal
11-03-2021
My 91 year old mother was put in the hands of three outstanding professionals. She would normally complain about the shortest car ride, but this time she bragged about the 20 hour ride for days. The drivers, the nurse and the equipment were outstanding and made a difficult move very pleasant.
Thank you to the whole team, including the coordinators.
- Richard Gaudio
11-03-2021
It was a very pleasant experience.
- Francine Lynn
11-02-2021
The patient was my brother.
He arrived on schedule. Thank you
- shirley cherry
10-12-2021
Medical transport van was superior, all of staff were very and accommodating. It was a 9 hour transport from Springfield, IL to Metro Detroit area. The ride was smooth. When lunch came the crew went to Olive Garden and purchased my dinner.
I would highly recommend!
- Marilyn Steel
10-12-2021
My sister had a 9 hr trip to come home after having a accident out of state leaving her with a serious head injury. Your medical transport service care was excellent. The cost was in line with other companies. I would most certainly recommend.
- Linda Malvesto
10-02-2021
The crew was very good and treated my brother who is schizophrenic with dignity and respect.
- Michael Falk
10-02-2021
The crew was very good and treated my brother who is schizophrenic with dignity and respect.
- Michael Falk
09-25-2021
The whole process was positive professional and the least stressful thing I have had to deal with. The crew and coordinators were excellent and so compassionate they made the transport easy. Thank you so much for getting my dad home safe and taking such good care of of him.
- Shannon King
09-25-2021
Were so blessed to have Eric Desmond an Robert return our daughter home from Chicago to Florida. All three were professional ,courteous and compassionate the whole trip home and made my daughter as comfortable as possible. They made us feel like Family. Being it was my daughter Birthday the Crew surprised her with cupcakes and a singing of Happy Birthday. Amazing. Thank you so much Kaylie and Carol Ann also. God Bless
- Kevin Jasper
09-25-2021
The entire experience from Booking to execution of the trip was great. Everyone was professional and helpful every step of the way. I would highly recommend ACC Medlink.
- Amanda Vorwerk
09-25-2021
I cannot say enough about the degree of professionalism used to schedule and transport my mother from Charlotte to Birmingham. The crew was prompt and efficient and took excellent care of Mom. The nurse who rode in the back of the van with her was so caring and made her feel at ease. Thank you ACC!
- Lee Turner
09-25-2021
I needed to move my crippled and bedridden 94-year-old mother from Massachusetts to Florida, a 20-hour trip. Thank God for ACC Medlink. They got us there safely. I don't know how I would have accomplished this trip without them.
- Alma Glaiel
09-25-2021
Eric Robert and Desmond were professional, caring and very compassionate on bringing my daughter home from Chicago to Florida. The drivers, Robert and Desmond were second to none in safety and proffesionalism. And Eric catered to our every need. They made us feel like Family the whole trip. God Bless those three. They were truly a blessing to my daughter, my Wife and I.
- Kevin Jasper
09-18-2021
I used ACC Medink to transport my mother from a hospital in NY to an assisted living community in NC. The coordinators were so helpful and responsive and understanding when we had to abruptly reschedule the trip due to a temporary setback in mom's health which delayed her hospital discharge date. On the day of the transport, the crew arrived promptly as scheduled. The hospital staff were even so impressed that they are keeping ACC Medlink's name and number to refer to other families that may need the service. Upon arrival in NC, Mom could not say enough nice things about the crew.
- Jennifer Buhlman
09-18-2021
Everyone with ACC Medlink made a very difficult time go as smoothly as possible. Punctual and extremely courteous.
- Teresa Banks
09-18-2021
Entire crew professional. I was impressed how they have the long distance transport service down to a science. Trip from FL to IL went as well as it possibly could have. Our entire family is grateful. Would definitely use ACC Medlink again.
- Marion Momaly
09-11-2021
It was necessary and critical to relocate my father from Virginia Beach to a VA hospital on Long Island NY. As his daughters and son, we felt that it was not feasible to drive him by ourselves. This service was very comfortable for my father and for our own mental health that he get home safely while he had constant medical attention for the entire trip. The 2 staff members were attentive and saw him into the emergency department when we arrived. If the need ever became necessary for anyone in my family or the family of anyone I know, I would not hesitate to share this experience. Thank you for arranging the transportation as quickly as you did.
- Trisha Krajci
09-11-2021
First allow me to thank you for providing first class long distance medical transport to my client's daughter. As the chosen person that was entrusted to find a quality medical long distance transportation company, the family and myself are more than pleased with this company due to their prompt response to inquiries, being on time to the drop off, as well as providing some of the best care I've seen during a medical transport. The client was kept calm and was checked on constantly. The nurse was amazing. The family of the client and I cannot thank your transportation team enough. I will be using this agency for additional long distance transfers.
- JMal Jones
09-11-2021
Sandra was amazing providing updates and made the time to make a stop to get our dad a hamburger after we passed on that they were his favorite!
Great service!
V/r,
C/v
- Christina Vales
09-04-2021
The roads need repair badly
- Dagmar Stern
09-04-2021
Make sure patient companions are taken care of. My stepdads companion didn't get enough to eat. OTHERWISE I CANNOT THINK OF ONE RECOMMENDATION TO ADD!!! Way to go all!
- Sharon Crosby
09-04-2021
From my very first research call, ACC consistently was proactive, professional, reliable and considerate of all my questions and concerns. We had to transport my mother nearly 900 miles and everything they did was above the call of duty. I highly recommend them.
- Susan Via Aaron
09-04-2021
The ride up I-95 from Florida to North Carolina was very bumpy. Even laying in a hospital bed at night, I was unable to sleep due to the jarring, swaying, and bumping of the vehicle. I do not know if it is possible to design a medical transport van to have a smoother ride, but, if so, that would make the trip much more comfortable. The drivers said they did their best but said that poor road maintenance and lots of construction made it impossible to avoid rocking and bumping in this vehicle.
Having said that, the trip allowed me to get my very weak and very sick mother to a safe care facility near my home. I am grateful to ACC Medlink for providing this professional, courteous and rapid service.
- Nancy Adams
09-04-2021
Mary said the transport from The Villages Florida to Cedar Rapids Iowa was wonderful.
- Mary Hamilton
09-04-2021
We are very pleased w/ACC Medlink. These people know what they are doing. Couldn't be more pleased w/the care of my mother in law (she is not an easy person to deal with) & Jesse made it work). Hats off to him & the crew. She was sad Jesse had to leave her. We need more Jesses in the world!!!
- Wynona Campbell
09-04-2021
This company did great work and really helped us in a difficult time. I have already referred another client to them.
- Ray Huxen
08-21-2021
Everyone was great to work with
- Gina Fisher
08-21-2021
From my first interaction with your company, I have been very impressed with your professionalism, courtesy, and caring. I am so appreciative for all your help in relocating my elderly aunt from Connecticut to Virginia. All your staff have been a pleasure to deal with; in fact, dealing with ACC Medlink has been the easiest and least stressful part of this entire process. Everything was exactly as advertised, and your cost very competitive. I would highly recommend your company to anyone who wants the best for their loved one. Thank you for helping to reunite our family!
- Matthew Laird
08-21-2021
The trip was excellent and I would highly recommend you to anyone who needs this type of transportation.
- Nancy Johnson
08-05-2021
The transport of my mother was so beautifully executed! She was allowed to rest and kept safe and comfortable for the transport. Jan our nurse was excellent! My mother is incontinent and she checked and changed her, assisted with feeding her. They were excellent with communication, letting us choose lunch stop, and giving us restroom time when we needed to stop. We couldn't ask for a better ride to get my mother moved 600 miles! Thank you to our driver who was so kind! Top notch!
- Amber Christensen
08-05-2021
Excellent service. It was well worth the money. My mother-in-law has several medical issues and they were very considerate and made her feel comfortable. I pray I never need these services again, but if I do I will definitely be using them.
- Teresa Walker
07-29-2021
These three young men were absolute angels. They took a bad situation we were experiencing and turned around. They were extremely professional, very polite and extremely accommodating. They made us all, especially my mother who was being transported, feel at ease. I cannot say enough about these three young men except that they were an absolute god send. Your company was excellent to deal with and you should be proud and thankful to have such good employees as theses three. Thank you again to Alan, Cody and Wayman! God bless
- Jamie Luzzi
07-28-2021
Wonderful company, made extra efforts to accommodate our tight schedule. Highly recommended
- Cristian Soto
07-24-2021
Great work from start to finish.
- Jeff Hall
07-23-2021
Great service. The nurse was professional and understood how delicate the situation was. My mom was coming by herself to my home in Florida. She has Alzheimer and just recently had surgery for her hip. They took great care of her and got her here safe and sound. I'm very grateful for the service provided and would recommend this company.
- Fabiano Desouza
07-23-2021
Thank you ACC for your help during this difficult time. My mother, Elisabeth arrived safely and on time.
- mike kennedy
07-23-2021
Excellant, trouble free. Thank you.
- Randy Greeson
07-23-2021
We recently hired ACC Medlink to transport my ill elderly mother and father from New Jersey to Texas. From start to finish, everyone we spoke to and worked with were outstanding. They all communicated regularly so we always knew what expect. They were kind, understanding, professional and compassionate. They made a difficult decision, and a difficult journey more bearable. A special thanks to Kyle, David and Jerry, who treated my parents with dignity, respect and compassion during their trip. Everyone made a difficult time a little easier on our family. I enthusiastically recommend ACC Medlink for anyone who needs transport for a family member.
- Michael Sullivan
07-23-2021
The crew could not have been more outstanding in every way. We are forever grateful for the compassionate and confident care my mother received during her four hour trek from Marshfield WI to Evanston IL.
This is an excellent crew and I would recommend this company to anyone.
- Mary Vogel
07-17-2021
Thank you so much for making my dad's ride from Florida to New Jersey seamless. He said that a 22 hour ride felt like 4 hours! The crew was amazing!
- Stacey Blaine
07-17-2021
Professional and well coordinated experience.
- CHARLES HOWELL
07-12-2021
The coordination of transporting my brother was flawless! Ryan was so helpful in answering questions., never in a hurry! When the date arrived for the actual transport all arrangements had been made with the physicality and my brother throughly enjoyed his experience traveling to his destination safely. The interaction with his nurse Jan and the professional driver made his time traveling pass quickly and the communication with us was so helpful. We are grateful to ACC Medlink for helping him get to his destination!
- Patricia Konczal
07-12-2021
The crew was amazing! Thank you so much for all you did to help make my Dad's trip as comfortable as possible and for your compassion. This was emotionally a very difficult trip for me, but all of you put me at ease and we had some great laughs with my Dad's crazy sense of humor. God bless you all!
- Pegeen Mumber
07-10-2021
My mother had a safe and pleasant transport. She was happy and that was the goal. Communications with everyone were great. I hope to never need to transport someone again but will certainly use ACC Medlink if I do and will gladly recommend them to others.
- Vicki Herridge
07-02-2021
Got her there safely and on time.Thanks
- Thomas Bohte
06-28-2021
Crew was great,for such along trip.
- Robert Berger
06-28-2021
The team did such a great job for us coordinating the transport as well as during the transport itself. We felt very comfortable that our mom was going to be well taken care off during her ride. Thank you.
- Michelle LeRoy
06-26-2021
It was an excellent experience transporting my mother to a skilled nursing facility. Excellent care and communication through other entire process! Highly recommend!
- Lynn Wicker
06-26-2021
The hole crew treated us like family. Awesome
- Alfred Haas
06-22-2021
The team took great care of my cousin Eugene, moving into an assisted living facility many hours away. He enjoyed his trip (the longest he's had in decades) and arrived safe, comfortable, and well fed! Thank you so much for all you do.
- Lauren Williams
06-22-2021
CarolAnne was always on top of things.
I met but did not travel with the crew. From what I saw and the feedback I received, we will look to use you again and will request the same crew.
- Matt Drysdale
06-22-2021
Thank you so very much for providing this high quality service. From pick up until the end of our long journey, we were well cared for. The crew was attentive and professional, and full of kindness. We are very grateful for the high quality care you provided.
- Eve Young
06-22-2021
Eric was extremely helpful and easy to communicate with. He kept my dad very comfortable. He has issues with sundowning so I was worried about the overnight trip. They had no issues and dad arrived safe and sound! Thanks Eric and crew for all of your hard work and professionalism!!
- Kathleen Baugh
06-12-2021
They were prompt with the pickup and very professional. Additionally, they were friendly and was on schedule for the drop off. We were happy with the entire process. Thank you!
- Adrianne Aiken
06-09-2021
I worked with the staff at ACC Medlink to connect them with my mother-in-law. The team was responsive, professional and very helpful. Their patience and assistance with multiple date changes due to our family member's deteriorating health was very comforting.
- Melinda Slaughter
06-08-2021
All interaction with ACC Medlink has exceeded our very high expectations. Professionalism was readily apparent from the promptly answered emails, returned phone calls, ease of booking and most importantly, the transport crew. We were also very impressed with the ground transportation van and the status updates from Eric. We would unquestionably recommend ACC Medlink.
- William Gerity
05-29-2021
I cannot say enough about ACC Medlink. You are all angels on earth, making the impossible into something attainable. We were able to get my father in law transported back from Florida to Massachusetts to be in his home surrounded by friends and family thanks to all of you.
From the moment I called I was greeted and helped by the most professional representatives. My experience from beginning to end was A+. The driving team was great! Thank you, Debbie, Owen and John G for treating my father in law with dignity and respect. God bless you all!!!
- Kevork Moukhtarian
05-28-2021
My mothers trip, 7.5 hours worth, went smoothly and she said it felt like 2 hours. Great crew and comfortable travel accomodations.
- Paulette Mackey
05-25-2021
Excellent service! The staff and crew are very professional and extremely kind.
Carol Ann was instrumental in making this happen and with her support and help I was able to fulfill my aunt's wishes to return home.
Our sincere "thank you" from all the family.
- Lauren Hirel
05-25-2021
The vehicle experienced some mechanical issues prior to the pickup time. The actual trip was delayed about six hours, but the staff were always courteous and professional.
We appreciate the service that was provided to our family member.
- William Woodward
05-25-2021
They were not only on time and friendly but were very professional- yet compassionate and saw to our every need. They were a great crew- worked well together.
- Betty C Reed
05-18-2021
Did not meet crew members or see van
- Lynda Halvorson
05-18-2021
The crew did a wonderful job of communicating along my father's journey home. I felt like I could call as much as I wanted to check in on my Dad and he reported a fun time visiting with the guys.
Arrival time was accurate to the minute and they time the arrival to work with the receiving facility, which was appreciated.
- Sara Wrobel
05-18-2021
We had never had to use a medical transport before but were VERY PLEASED with employees & safe driving & they catered to our every need- always polite & courteous ! Thank you to everyone involved in this trip!
- Michael Reed
05-18-2021
Very kind, compassionate and professional. Made a long trip as painless as possible.
- Pam Streff
05-17-2021
The team was wonderful- polite and very accommodating
- Suzan Iscil
05-17-2021
My sister Susan loved Erik. He made her feel safe and secure. I, too, was very impressed with Erik and enjoyed our conversations along the 21 hour drive. The drivers were very respectful too, and I always felt like we were in good hands.
- Patricia Layer
05-12-2021
Very kind friendly and extremely helpful
- Dwain Davis
05-01-2021
We used ACC Medlink to transport my terminal mother from Florida back to Ohio. Because of her condition we felt this was the safest and most comfortable way to get her back home. It may seem expensive at first but the quality and care you receive is priceless. My mother deserved the best care available and Medlink was the answer. From the first person you talk with to the transport crew, everyone was amazing, caring and professional. I strongly recommend using Medlink, what we thought was impossible (Getting my mother home) they made possible.
- John Hughes
04-29-2021
We were impressed from the get-go with the personal and caring tone of everyone with whom we had contact from the company. On the transport itself, the RN Jan called us twice to talk with the patient and reassure him. After their 20 virtually non-stop trip they seemed well rested and enthused to go on to their next assignment. We would highly recommend Air Critical Care to anyone needing transport services.
Scott and Deb Wycherley, Townsend, WI
- Scott Wycherley
04-27-2021
My overall experience with everyone at ACC was amazing. Everyone was very friendly and helpful at every interaction. The transport team we had (Debbie and Jan) were phenomenal with my grandmother and our whole family. This was an emotional experience for our whole family and the crew was with us every step of the way! We would use this service again in a heart beat
- Brittney Briggs
04-21-2021
Mrs. Cox felt very comfortable with the crew. She is almost ninety and has been very sick, so this trip being stress free was extremely important. Thank you for your help.
- Linda Harry
04-15-2021
We were amazed at the wonderful service and care provided. The only discomfort (if any) was that though the van was very nice it seemed quite bumpy at times.
My mother made the 2000 + mile trip without issue. We are very grateful to the gentlemen that drove and provided care.
- April Gattis
04-15-2021
The team was wonderful especially Owen. Very compassionate and attentive. Made the long trip more pleasant.
- Stephen Niarhos
04-15-2021
I so appreciated your thoroughness, attention to detail, and your willingness to work with the nursing centers at both ends of the journey for my disabled sister. Most importantly, I appreciate the ability to access qualified and courteous ACC staff 24/7 to ask questions, adjust timelines, and finalize the transportation details.
- Maureen McMahon
04-13-2021
ACC Medlink cared for my mother's needs, fulfilled their promises, and handled every aspect of the transport. I felt confident my mother was in good hands from beginning to end of her journey. Thank you!
- SARAH MUSLER
04-13-2021
On two occasions medical air transport was required. The services received were outstanding.
- Randy Bridges
04-03-2021
competent, professional, got the job done well
- Jane Barwig
04-01-2021
My husband loved the crew. Very professional. Made the long journey to Ohio less stressful. I've already recommended Medlink to a family member that needs special care to Florida.
Thank you for your service!
- Pat Luebben
03-31-2021
Great service from moment we connected. Grande coordination.
- Jeane Robertson
03-26-2021
Thank you, made a daunting trip pleasurable since we didn't have to stress about the details you covered.
- Jennifer Binns
03-26-2021
When you are looking for a medical transport it's a difficult time for the family. Are we making the right choice? Are we choosing the right transport company? Is the transport team, professional, knowledgeable and caring? Is the coordinator working us through the process ensuring our love ones needs are met? From start to finish is the transport team, safe? YES, YES, YES, YES, and YES.
Definitely 5 STARS!
- Jeanette Nieves
03-26-2021
My father said it was an excellent trip. He did not know the names of the crew (they told him, but he forgot), but said they made the trip enjoyable. So thanks not only to your service as a whole, but to the crew as well. Hoping we don't have to use your service again, but if we need something like that again, you'll be on speed dial.
Thanks again!
- Stephen McBee
03-17-2021
All three members of the crew were great - and our friend arrived smiling.
- J. miller
03-17-2021
Very professional and courteous service for such a long trip.
- Mark Booth
03-11-2021
Transport showed up on time at both ends... their team coordinated with the hospital in PA for the pickup, and kept open communication with us the entire trip! Excellent service! Thank you!
- Todd Briggs
03-05-2021
Outstanding service in every part. Ambulance, personnel!
- Betty Lewis
03-03-2021
The whole crew was terrific - very personable and put my Mom at ease. The trip went as well as I could imagine!
- Jonathan (Jed) Dowell
02-21-2021
Your crew was so professional and helpful! My grandmother was apprehensive to travel as she has dementia, but they made her feel safe and secure. She was so happy when she arrived after a 12 hour drive! I would recommend ACC Medlink to anyone.
- Shelby Ramsey
02-15-2021
Amazing care for my mom and kept in contact with me. I was confident mom was in excellent care
- Kimberly Rediger
02-10-2021
My father was very ill and in Florida. We needed immediate medical transportation to get him back to his home state. I made a phone call after researching this type of company and spoke with Maria. She was amazing, empathetic, and very efficient. They coordinated everything so quickly. Within a matter of hours, my father was picked up and taken home. This was an absolutely amazing experience- one that my family and I will never forget. This company answered and honored my fathers request to get back home. I am forever grateful.
- Joana Xipolitas
02-09-2021
All went very well. Crew catered to me and my wife in many requests.
Jan, our on board nurse, amazing. Very attentive.
Great drivers.
Made a necessary need, excellent.
- Richard Seidner
02-09-2021
From initial contact through successful transport of my daughter, the team at Medlink was responsive with the sense of urgency the situation required. They demonstrated cohesive teamwork, comprehensive follow-up and clarity in communication. They understood the stress our family was experiencing and guided us through the entire decision process in a smooth compassionate manner. I hope to never need Medlink's services again but if I do or anyone else I know does, they will be my recommendation without hesitation. Impressive group indeed.
- Hugh Drohan
02-09-2021
The whole experience was wonderful! Everyone was professional, courteous and eager to help. Thank you!
- Lisa Marino
02-09-2021
When my mother in law needed a cross-country medical transport from her skilled nursing facility in Florida to Mayo Clinic in Minnesota for a major surgery, ACC MedLink came to the rescue! The transport coordinators were efficient, professional and courteous and set up all of the logistics for the trip with less than 1 week's notice. My mother in law had a comfortable and fun ride up North and had a successful surgery! Thank you ACC Medlink for a great experience all around!
- Stephanie Lamphere
02-09-2021
From the moment they arrived, to pick up our Mom to the final destination 15 hours later... your entire 3-person team was amazing. Eric our Nurse came in first to assess her vitals. He wore a mask and listened to all our concerns. From that moment on, he said he was here to help us make the 15-hour transport as smooth as possible. He kept reinforcing that he was there for us and to let him know if there was ANYTHING at all that we needed or was concerned about. This was very comforting as we were extremely nervous. The 2 drivers [Steve & Bruce] were just as supportive asking how Mom was doing and were so careful in how they handled the vehicle. Our trip included a snowstorm, ice storm and finally rain. All the time I felt they managed the road conditions with care and safety first. Thank you to all 3 for making a stressful situation so comfortable.
- Ken McMillan
01-30-2021
Thoughtful and thorough and interested
- Randy Jacque
01-26-2021
When speaking with me, they were so organized, patient, and helpful. They were the obvious choice.
- Rachael Epelbaum
01-26-2021
I would like to say right from the start dealing with the transport coordinator Evelyn we knew we were in great hands. She answered all our questions and made this important transport as painless and easy as possible. The crew Steve - driver Joseph - 2nd driver
Jayden - medic Were so professional and courteous which made my mother so comfortable and relaxed as could be in the fragile condition that she was in. I highly recommend this company and am amazed at how well all was treated.
- Anthony Mordecki
01-24-2021
The crew members were friendly, caring and responsive to our needs. Nurse Jan was an angel in caring for my wife. I would highly recommend your company to anyone.
- John Kromar
01-13-2021
I am extremely satisfied with the service we received. The transport coordinators were very friendly, efficient and courteous. We were kept informed and provided with updates. All of our instructions were followed to the letter.
The nurse, Jan, who accompanied my Aunt called the day before to introduce herself. She also called when they were an hour away as we requested. The care she provided was excellent!
- Karen Doyle
01-11-2021
Well done. The van was clean, the staff was prompt and they were very attentive to my father, the patient, to ensure that he was comfortable and cared for.
- Donna Schult
01-05-2021
There aren't enough words to describe the compassion and care we received on our 18 hour trip from Eric, Steve & Owen they went above and beyond for us they treated us like family the whole way. They are the most caring, compassionate, helpful, friendly courteous & professional guys. They are best crew anyone can have. We are so glad we had them. The office staff went above and beyond for us also they are so helpful and friendly & caring they took care of everything for us. There is not enough stars to give to the staff & words cannot describe how wonderful they are. Thank you ACC for taking care us like we were your own family.
- Nicole Moschitta
01-02-2021
The driver and attendant were very professional and courteous. The whole office staff was awesome as well. We couldn't be more satisfied.
- Marty Wallace
12-28-2020
Trip couldn't have gone better. Some weather related delays but no fault of staff. My mother was kept very comfortable and well fed and entertained. Hats off to your crew!!!
- Randy Strandin
12-22-2020
Thanks so much for transporting my father safely and getting him here for the holidays!
- Jennifer McCrickard
12-19-2020
The crew were amazing and took excellent care of my mom! Highly recommend.
- Margie Pryor
12-17-2020
Everything was seamless. Owen helped make a very difficult situation turn out well. He went overboard to accommodate.
Couldn't have been more reassured and pleased.
In addition, the crew was prompt and efficient.
- Robin Weiser
12-17-2020
We appreciate the care that Jessica received from everyone involved in the trip from Shreveport to Pensacola. Jessica felt comfortable and at ease. Thanks to everyone involved!
- Todd Barnes
12-17-2020
CarolAnne and the entire team performed at a very high level of service. CarolAnne demonstrated superior patience with what was at times a slow responding facility. She assisted me with moving the transportation forward and getting it scheduled...fabulous work! Very professional. Danny, the Med Tech was outstanding as well, ensuring I received updates at the appropriate duration throughout the ride. The other crew members were professional and courteous going the extra mile to ensure family members had adequate time with my aunt prior to be quarantined. Great teamwork!
- Joseph Sergi
12-03-2020
We were hesitant to use a company that we didn't really know much about except for the fact that they were prompt with their response and followed up on every question we had.
It is a great service, especially now with those of us wanting to have our loved ones closer to us and being unsure of how to transport them in their fragile state.
- Jean Flowers
12-03-2020
My mother's husband passed away in October. She always said if he passed first she wanted to be back in Iowa. I don't know how else I would have gotten her back here. Being transported by MCC allowed me to just spend the time with my mom and not worry about details. The crew were all so kind and courteous. We couldn't have had a better trip. THANK YOU ALL!
- Linda Micheel
12-03-2020
I have already told several people that ACC Medlink is among the most professional, friendly, and customer-service oriented companies I have ever dealt with. Extremely professional, all services were delivered as promised, and great communication throughout. My dad was transported from a long term care provider in VA to one in NJ, and I told both homes that they should keep your contact info on file so they can recommend you to others who may be in need of this service. I cannot recommend ACC Medlink highly enough. Well done.
- David Cohan
11-16-2020
Debbie and Owen were very professional, courteous and very helpful. They made the trip completely successful and quick from CT to VA on Monday night /Tuesday morning (11/9-10). I had experienced no anxiety, which is big for me. Thank you very much!
- Alan Coyne
11-10-2020
Perfect, professional, caring service from start to finish. They took great care of both the patient and the whole family. Great communications every step of the way both with the family and with the pickup and drop off organizations.
- Barbara Perry
11-10-2020
My experience with MedLink was excellent, I am glad I chose this company. I am grateful to everybody I worked on this trip, they helped me with everything and the trip was much easier than I anticipated and even pleasant and memorable.
Please give my thanks and very good regards to Helen, Jadan, Justin and Shaun.
- Liudmila Kondakova
11-10-2020
The entire process was smooth, Beth did an amazing job of helping me expedite my fathers' transport by a couple of weeks! The crew was considerate of my father's condition and very careful, very considerate. It couldn't have gone smoother and I'm so grateful!
- Sarah Emde-Myers
10-29-2020
Your Med Van crew # 4 (Almeta Bradley, SteveFelty, Joel Nelson) this week brought our 100 year old father, Fred Pinciaro, from hospice in FL to NC. We cannot say enough about the first rate caring he (and we) received. The communication on both ends was flawless and the extraordinary Almeta texted my husband through the night, providing him so much reassurance.The end result is that we and his 97 year old wife (who we drove up) are able to be with him at the end.Your service is about so much more than transportation. Starting with the caring and wonderful Helen on the phone. It's really about love and for that we cannot thank you and the crew of Med4 enough. Special thanks to Almeta.
- Barbara Perry
10-21-2020
Jessie was outstanding.
- Julie Cruzen
10-14-2020
You all are an amazing team and the assisted living facility you transferred my mom to in Georgia was very impressed by everyone from the coordinator to the hard working driver and nurse. I can't thank you all enough
- Fiona Golden
09-25-2020
Our experience with ACC Medlink was excellent. I apologize that I may not have remembered names accurately of each person I spoke with but from start to finish everyone we spoke with was courteous and professional. There was great communication about what to expect and it all came together as promised. We even had to make a slight destination address change at the last minute and I believe it was Evelyn(?) gladly made the adjustment. Most importantly we were put at ease after meeting the crew who were so kind and empathetic as they prepared my aunt for her drive to North Carolina. After a 10+ hour trip my family sent us a video of my aunt smiling and happy having arrived safe and sound!! We would recommend without reservation ACC Medlink!!
- Christine Pettey
09-23-2020
I was so impressed with all aspects or the ACC Medlink staff members and services provided. Totally pleased!!
- Anna Beth Morgan
09-22-2020
Great staff and accommodations in the vehicle.
- Joyce Camp
09-22-2020
I would recommend this company for anyone needing non- emergency medical transport. They are professional, courteous, and get the job done.
- Kathy Muller
09-16-2020
I was very nervous about the 25 hour trip from Maryland to Texas. The crew members placed me at ease as soon as they greeted me and my mother in Maryland. During the entire trip, the crew was professional and attended to my needs and my mother's health care needs. I would recommend this company for anyone needing long distance medical transport. A company that is prides itself on helping customers.
- marti blose
09-15-2020
5
- Keith Ingram
09-15-2020
Service was impeccable. Pick up on time and notifications along the route between states went smoothly and according to plan. I felt very reassured for the transport of my elderly parent with dementia. Coordination between hospital, senior living facility and transport was excellent! I was told to relax and ACCMedlink would take care if everything and they did! I cannot say enough good things about your service and staff!
- Pamela Cedrone
09-10-2020
The ride was on time and they stopped for us to break and eat, very courteous. The nurse Sandra took really good care of my mom on the road and once they got her into the house.
- Michelle Thomas
09-10-2020
Awsome, was made do easy, everything was great and the people involved, great customer service. Taking care if my father that were great.
- Susan Shaffer
09-09-2020
I highly recommend ACC Medlink. Excellent company to use for long distance medical transportation. From the quote process to the booking process was an ease. They coordinated everything between the two facilities so we did not have to worry about it. Made my father and sister comfortable on the 12+ hour ride from CT to SC. Even put the hockey game on the tv for them to watch. Were prompt, actually earlier than scheduled, for the pick up. Made sure my father had all his belongings from the room. Upon arrival the next morning in Hilton Head they promptly wheeled my father directly to his room and made sure he was all settled in. Such professionalism on all parts. Again, highly recommend!!
- Darlene Enright
09-01-2020
Thanks for making this trip easier for me and my husband.
- Debbie Clark
08-28-2020
Service and staff were terrific.
- Michele Carville
08-28-2020
Excellent careful driving. When he drove, the ride was smoother.
- Dianna Conrad
08-28-2020
We needed to move my mom from Minnesota to Colorado to be closer to family. ACC was wonderful! My mom's trip went very well. She was well cared for and happy. The company made communication seamless and spoke with both care facilities as well as the family. I highly recommend ACC.
- Kari McMullen
08-12-2020
Two issues:
1. A member of the crew forgot to call me once the trip was completed. A courtesy call should have been made.
2. Although I did specifically request a female medic for my mom, the COVID-19 situation made things more complicated and caused the trip to be rescheduled resulting in a male medic instead. It seems there was no way around this because of a "3 day window" once the COVID-19 test is administered to when the patient needs to arrive at the (Massachusetts) facility from out of state. At that point, I chose to complete the transport as soon as possible and not wait for a female medic to be scheduled.
Everything else was excellent.
Thanks for safely transporting my mom and taking care of her along the way.
- Don Polikoff
08-11-2020
MEDLINK transported my wife and me from Wilmington, DE to Newport, RI. From the moment we met, each member of the crew (Nate, Joel and Jan) was supportive, helpful, kind and professional. When a medical question arose from the receiving facility, the crew worked diligently to solve the problem . . . and they did! Jan (nurse) provided outstanding care for my wife. And Joel and Nate were ready to help in any way. The driving was excellent, even while passing through NYC. I was a bit anxious about this trip, but my anxiety was calmed quickly, and the trip and the team were excellent. I will recommend this company and this team to anyone who has this need. My only recommendation is that overhead steadying bars be installed in the vehicle to ease movement and provide safety while travelling David Robinson, West Grove, PA.
- David Robinson
08-05-2020
Transported my stepfather Stephen W Higdon. My mother rode along and was VERY APPRECIATIVE of the services provided. She especially wanted to recognize Jim Parker, Desmond Harley, and Eric Odroniec for the services. They were courteous and respectful and took good care of my dad. Thank you.
- Kyle Gorden
08-05-2020
I had planned to move my Mom across country (CT to CA), nursing home to nursing home in early March. I had to abruptly cancel at the last minute due to COVID and we thought the transfer could never be realized. I am still stunned that ACC was able to pull it off so successfully via commercial air escort. I was impressed from the start based on ACC's responsiveness (Maria in particular). Justin accompanied my Mom and could not have been more professional. He was calm, organized, and kept me up to date. Mom (a known tough customer) told me how great Justin was without even being prompted. I highly recommend ACC for anyone that needs this type of support.
- Francis Dumont
07-31-2020
ACC Medlink worked with me to transport my mom short notice from North Carolina to Ohio. While I hope I never need to use medical transport again, if I do, I will absolutely use ACC Medlink.
- Jocelyn Watson
07-29-2020
What could have been a very stressful trip for my husband was anything but!
- Sue Gostanian
07-29-2020
Amazing team. They got my son back home and took extreme car of him. He said care was better than hospital.
- Benjamin Lozano
07-24-2020
This was a very difficult situation with our relative being out of state and not able to communicate due to a stroke. Not to mention the obstacles of COVID. The coordinators were amazing: Informative, reliable always answering the phone. Was given a quote for services; I considered it to be extremely reasonable, especially due to the distance and timing. I would have expected far more than quoted. Thank you all for such an outstanding service. I would recommend ACC Medlink to everyone.
- June Barrelle
07-23-2020
We were so pleased with your transport team and your diligence to make this happen. This literally saved Elisha's life!! Thank you for being there and working this out for our family so quickly! May God bless you ALL!!!
- Michele Shelton
07-17-2020
I cannot say Thank You enough for the outstanding and excellent service we experienced with ACC.
- Kimberly Young
07-16-2020
Truly a perfect option for my mom. She couldn't fly from Florida to Maryland. She is perfectly healthy but we did not want her to have any exposure to COVID-19. Thank you for an awesome experience
- Barbara Hornstein
07-15-2020
Everything with the transport happened as represented and on schedule. The Drivers knew exactly what they were doing.
The attending nurse verified all medications prior to departure. She was exceptional and cared for my brother throughout the night. He was in good hands.
- Carol Hobaugh
07-10-2020
Eric made my 97 year old Mom very comfortable in an otherwise uncomfortable situation. He is a very caring person who is made for this job. David's driving skills were perfect and I am a very hard person to please when it comes to driving! David is also a very caring person who made my Mom very comfortable.
- Patricia Nizzere
07-09-2020
Long trip for my 95 year old mother(Indiana to South Carolina). Attentive, flexible, good accommodations. Made a possible nightmare into a good experience.
- Michael Sunderman
07-08-2020
Our trip was very long. Since we had to divert I-95 due to an accident we arrived home at 3:30 a m . Our care couldn't have been better. Would definitely recommend with no reservations.
- Joseph Goldman
07-06-2020
The staff and crew were EXCELLENT in arranging and working with me to get my step son transported up North. My step son is a Vet and has terminal cancer.
We had to change the destination by quite a bit of distance and the company kept the original quote and applied the difference in charges as discount for a Vet!
Due to Covid my step son was traveling alone. The crew stayed in touch and even gave him a cell phone to use to check in with me at 1:30 am.
it was a HUGE relief to get him transported safely, quickly and professionally.
Thank you for a job well done and help in getting a terminal vet home to his family.
- Stefanie Gage
07-03-2020
This was such a pleasant experience. From first contact via phone, all the way to delivery at our door. The crew was so attentive and kind. I would recommend ACC to anyone.
- Donna Babinski
07-02-2020
The crew that we worked with to transport my mother from northern Indiana to Texas was without a doubt in my mine BEST IN CLASS. Jan our nurse was attentive to every need my mother had and truly cared about provided her with the best nursing care possible during the trip.
Joel and Justin our drivers were great as well. Made us feel at ease the entire trip. Joel and I had some great conversations about sports which made the time go by a bit faster. I was very appreciative of that.
Lastly, the office staff was exceptional answering all my questions (and there were many over several weeks leading up to the trip) in full and explaining things in detail. Great group of people.
The experience with this trip exceeded my expectations and I 100% recommend ACC Medlink guys to anyone needing to transport someone long distance. Truly a first class operation.
- Larry Caracciolo
06-23-2020
I really appreciated the kindness and care given to my ailing Great Aunt. The communication was excellent keeping me posted from start to finish. We were very please with your service.
- Regina Tyson
06-23-2020
Everyone I talked to or dealt with was wonderful. We had a hiccup as far as coordinations with the movers and needed to change the day of the transport. Since there was a conflict with another transport, they worked to get it all taken care of and were able to change it for us. Before I discovered ACCmedlink, we didn't now how we were going to get my Dad moved. They were a life saver.
- Cheryl Steele
06-19-2020
The whole ACC Medlink team was great to work with! They provided prompt and professional service to answer all our questions. The transport team took great care of my grandfather and provided us regular updates on his status and their location during the trip.
- Ryan Mohr
06-17-2020
We were extremely pleased with ACC Medlink and the professionalism shown throughout the entire process. Evelyn and Maria were very knowledgeable and considerate of my concerns and continued to guide me through each step of the transport for my mother. Danny and Steven arrived on time and were well prepared to receive my mom. They made her comfortable and reassured her that she was in good hands. They put her at ease and that helped me tremendously to know that my mom was secure and well cared for during the entire trip. I would definitely use this company again and would highly recommend others to do so as well!
- Nancy Watson
06-15-2020
ACC Medlink was incredible. The follow up and drivers were fantastic. Our situation with a family member was very challenging for transport and ACC handled with ease. Highly recommend!!
Aaron T
- Aaron Till
06-15-2020
Lori
We were so happy we had Lori to accompany my grandmother on her cross country trip. She was extremely caring to her and was great at communicating with us (the family) throughout the trip giving me updates continuously.
Maria
Our coordinator for the trip was also amazing. Selecting the perfect transport nurse, answering my questions throughout the process, and communicate if and coordinating with both send and receiving facilitates. Both facilities told me they were very happy With the communication.
Everyone at ACC made the transport easy, seamless and with minimal stress on my side.
- Michelle Marge
06-14-2020
The entire ACC Medlink team was courteous, professional and respectful from the first call all the way through transport of my mother-in-law. They provided a dignified experience in a very stressful time.
- Douglas Suriano
06-12-2020
During the special trying time of the virus Medlink worked with us over a period of weeks to pick up my mom who is 100. Coordination was difficult because she went from the hospital to an associate medical facility/rehabilitation. Still Medlink kept in touch and overcame every roadblock by the medical profession. Your team and effort made it much easier. What is more they were on the dot date and time of arrival. We asked that the team call us one hour out, they did so, allowing us to be at the destination to meet my mother's arrival. We could not ask for better service by anyone. We highly recommend Medlink to anyone who wants to be worry free of transportation of a loved one - state to state.
- Steve Schultz
06-11-2020
We are completely satisfied with our choice of ACC Medlink to transport my father from Ft. Lauderdale to Dallas. The whole interaction was positive. The van and their equipment was high quality and in excellent condition. Eric the medic gave us feedback throughout the trip and my father was comfortable the whole way.
- Ed Musall
06-10-2020
Working with ACC MedLink was top notch - from the first phone call to dropping off my 82 year old mother at her new residence, every person was unfailingly polite, professional, and caring. My mother, who had recently broken 2 major bones and was immobile except for one arm, felt the same and was very happy with the entire 15 hour trip.
I can't remember the last time I worked with any company that was this professional and responsive - as well as gracious. From every person I spoke with on the phone to Michael, Donny and Roberto who took such care in getting her here safe and sound, I cannot thank you all enough. It was a perfect trip during a very difficult time.
Thank you all,
T English, Colorado
- Tracey English
06-06-2020
I can't thank you enough. Unfortunately my dad passed away June 1st. But he was surrounded by his children. This would not of been possible with you all. Thank you so very much.
The Fournier Family
- Philip Fournier
05-29-2020
The drivers were very professional and courteous as well as the staff I spoke to initially, Jessica and Maria, they were quick responding and friendly. They gave us a courtesy discount for my father being a veteran and it was well appreciated!
- Deanne Ross
05-25-2020
If I could give ACC 6 stars I would. In these times of companies "that don't preform" ACC delivered from start to finish,. They take the process "out of your hands" when you need help the most. They met every requirement I asked of them and never flinched. When you are going thru a "bad" situation and need transportation....USE THEM!!!!
- CARL BOLNO
05-22-2020
I was very concerned because my mother is 90 years old and has quite a few health problems. The women that drove her were absolutely wonderful. They not only took great care of her, they kept me updated for the whole trip. You have 2 wonderful employees
- Deborah McCue
05-11-2020
Both guys were really great. I don't remember the driver's name, but he was very friendly. Michael, who assisted my aunt made us relaxed and knew she was in good hands.
- Tonya Hart
05-09-2020
Very professional crew, timely, kept me updated on arrival time. Took good care of my mom.
- Kris Kirkbride
05-07-2020
Nurse Keene was kind, caring and professional. They took great care of my dad and called me several times throughout the trip to keep me updated. When they arrived they safely transferred him to his waiting rented hospital bed! I am very grateful for nurse cane and the driver who is super friendly as well Manuel DeJesus! Thanks again for having such a wonderful service and such great and dedicated staff!!
- Karen Adams Nowak
05-05-2020
Tom and Jonathan were outstanding. They took excellent care of my dad. Even got him the turkey dinner he wanted. How they found it I don't know since we're on Covid lockdown with the restaurants.
- Karin Young
05-04-2020
From the moment they answered the phone the experience was great! I was so worried about my family member that needed to get from Florida to Michigan. Due to covid no family member could ride with them, but they kept in contact and gave a sense of security during transport. I cannot recommend this company enough, or thank them enough for how well they took care of my family member. Thanks to ACC MEDLINK this stressful situation became much easier on every one involved.
- Cathy Jones
04-16-2020
They were professional and personable. They were caring and concerned about the wellbeing of my grandmother. I was bet pleased with thier service and would recommend them to others.
- Kamilah Cornelius
04-14-2020
Shout out to ACC Medlink!
Thank you! from the bottom of our hearts for delivering both my parents to their new home in NC.
We could not have done it without you! The team (2 drivers and a nurse) were incredible. They were on time and took care of all the details with extreme professionalism. My husband and I followed in our car and found comfort in knowing that my parents were safe and cared for.
Above and Beyond service during these challenging times - from beginning to end.
Would highly recommend to anyone and use again if our need arises.
THANK YOU!
- Petra Wynkoop
04-09-2020
Both crew members were incredibly kind and professional. We could not have been more impressed with the van and personal service from the first phone call to the end of the journey, Thank you for everything!!
Sincerely,
Randall Smith
- Randall Smith
04-08-2020
Everyone was great and professional to work with
- Mike Gieniec
04-07-2020
Thank you all for taking care of my husband on his last journey. I know an extra amount of care had to be given to him under the circumstances and I am very grateful. We did not expect this to happen when it did but all the right decisions were made. I know my son Brian probably grew impatient but these circumstances were not usual as you know. I probably should have been the one to accompany my beloved husband but my children thought it would be too much for me to handle. Thank you for dealing with Edward, Jr. so professionally, we thoroughly appreciate it. I would recommend your services very highly.
Rita Bailey
- Rita Bailey
04-05-2020
ACC was amazing completely professional, communication was far better than I ever expected. I do not ever give on-line reviews, but I will tell you that these folks know what they are doing, and I would not hesitate to recommend them wholeheartedly. I would give 10 stars if I could.
- Kitty Considine
04-03-2020
I chose ACC for my mother's non-emergency medical transfer from Virginia to Alabama. The crew was courteous, prompt, and instituted additional safety measures and precautions to abide by COVID-19 countermeasures. The vehicle was clean and comfortable for the twelve-hour drive and my mother arrived at her destination on schedule and COVID-free. The service was very reasonably priced and I will definitely recommend ACC in the future. You won't be disappointed!
- Jimmy Glenn
03-30-2020
Outstanding service! Thank you all so much for helping me get my sister home!
- Lewis Barber
03-29-2020
Very happy with the service from start to finish and received info from the nurse upon arrival with a report.
- Jean Maron
03-28-2020
The team from ACC-Medlink arrived right on time to transport my father and myself from North Carolina to Michigan. The two drivers, Damian and Joseph if I remember right, were very courteous and friendly, getting us to our destination safely, and in great time. The nurse, Jan was very helpful and courteous, taking care of my father's needs along the trip. Also, Everyone I spoke on the phone with over multiple phone calls, due to indecision on my part on when and if dad could travel, were friendly, and very helpful in setting up our transport. I and the rest of my family are very happy to have found your company at a time we needed you. Thank You.
- Mark Russell
03-27-2020
All three members of the team were professional and caring.
- Gary Schwandt
06-15-2020
Lori We were so happy we had Lori to accompany my grandmother on her cross country trip. She was extremely caring to her and was great at communicating with us (the family) throughout the trip giving me updates continuously. Maria Our coordinator for the trip was also amazing. Selecting the perfect transport nurse, answering my questions throughout the process, and communicate if and coordinating with both send and receiving facilitates. Both facilities told me they were very happy With the communication. Everyone at ACC made the transport easy, seamless and with minimal stress on my side.
– M. Marge
06-14-2020
The entire ACC Medlink team was courteous, professional and respectful from the first call all the way through transport of my mother-in-law. They provided a dignified experience in a very stressful time.
– D. Suriano
06-12-2020
During the special trying time of the virus Medlink worked with us over a period of weeks to pick up my mom who is 100. Coordination was difficult because she went from the hospital to an associate medical facility/rehabilitation. Still Medlink kept in touch and overcame every roadblock by the medical profession. Your team and effort made it much easier. What is more they were on the dot date and time of arrival. We asked that the team call us one hour out, they did so, allowing us to be at the destination to meet my mother’s arrival. We could not ask for better service by anyone. We highly recommend Medlink to anyone who wants to be worry free of transportation of a loved one – state to state.
– S. Schultz
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At ACC Medlink, we are continuously improving our processes to ensure the best care for our customers.
When choosing a medical transport service provider, you must ensure to choose one that not only focuses on getting you to your destination, but also prioritizes using the safest, most conducive, and most efficient sets of vehicle fleets and equipment to do the job.
ACC Medlink appeared on the TLC television network reality show “1000 LB Sisters” to transport one of the cast members from Ohio to a doctor in Kentucky. ACC Medlink, four of its employees, and the journey they took with Tammy Slaton were featured in episode 6 of season 4.
ACC Medlink is proud to announce the addition of a new line of elite medical sprinter vans to our long distance medical transport fleet. This addition will allow ACC Medlink to continue to provide superior service and outstanding care for those in need of medical transport out of state...
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Nationwide Medical Transportation | Privacy Policy | Legal | Sitemap
