ACC Medlink Reviews

Very professional

I am extremely satisfied with my experience with ACC Medlink. James, Tawny, and Jose went above and beyond in transporting my mother from Florida to New Jersey. They handled my mother and her items with care, were excellent communicators, and showcased professionalism throughout the experience. They travelled in bad weather and brought my mother not only comfort, but joy during the trip by talking music and sharing stories. I truly appreciate care staff that deliver on that promise of care. Thank you for such a wonderful experience!

All crew members were attentive to every detail. Felt totally safe in their care

All involved in the transport were wonderful, helpful and accommodating. Unfortunately our highway roads are not the best, no reflection on the driving, under the circumstances all was great.

Cory was professional and kind to my brother. He left AMA and Cory was unwavering not letting anyone intimidate us and kept everything on track. Once on the road my brother felt safe knowing a veteran was taking care of him. The ride was a little rough but that was because the wind was so bad they said it was a safety feature in the vehicle.

Great service would recommend to a friend

Davonta and Bryan handled challenges with our family member with care and professionalism. They kept in constant contact with us so we always knew what was happening and how the trip was going. We appreciate their hard work and care!

Our interaction with the various people at ACC Medlink by telephone was outstanding. They know how to provide clear information, understandable terms for payment, and compassion for the situation. My cousin had initially made the contact and got an estimate. ACC Medlink readily transitioned the estimate information to me with no difficulty. I must have called ACC Medlink 3 to 4 times, wanting to ensure I was not messing up any plans to ensure my father was transported at the time and date we wanted - again the telephone coordinators did a great job ensuring I left the call knowing all would work and when it would happen. The crew sent to provide transportation for my 92 year old father was comprised of a very friendly, professional, and efficient team. Drivers Alex and Cynthia, along with the Medic Chris, arrived early for our overnight trip from Kenner/New Orleans, LA to San Antonio, TX. They introduced themselves to me and my father, helped load his baggage and gear (2 walkers), and explained their roles and prepared us for travel. Our trip was a simple one for the team, who had other transports scheduled before and after our journey - the people are tasked with long distance journeys for people. Our trip was a short one for them; just 500 miles and overnight. They made sure my father was comfortable and secured on his gurney and I on my narrow adjustable bed/bench next to my dad. The road out of New Orleans is over the bayous and had numerous expansion joints - so smooth was not the best description, but also was not unexpected as I have traveled that interstate many times. The crew was conscientious of our comfort and provided a blanket for my father after about 4 hours of travel when they stopped to fuel up and change drivers. After finally falling asleep (not issues with the ride, just several months of hoping to actually be able to make this journey with my father, who had been in various hospitals in the 6 weeks leading up to the trip), I was both surprised and pleased - we had arrived early, but Chris went into my father's new resident community and spoke with the staff present and arranged for my father to be brought in early. My father was sound asleep and the crew of 3 ensured he was still asleep when he was placed in his bed in his new unit. The crew was gentile in handling my father and adept at their interactions with the staff. Prior to their departure to their next assignment 4 hours north, one of the drivers let me know that we had picked a really nice facility for my father to move into - this single comment was as valuable as gold to me; it gave me an objective opinion that helped validate what I hoped was true. ACC Medlink made getting my father to his new community easy on him and on me. I was at a point in planning that I did not know how we could move my father from state to state with out drama and not in either my F-250 pickup or a rented car. ACC Medlink was agreeable to the overnight plan and made it happen. ACC Medlink made this stressful experience conclude as I had hoped. My father was safely taken while he slept from a community he wanted and needed to move from to a community near family where his care could be observed and enhanced by family members. This transport of my father was almost a rescue mission for my father and our interaction with ACC Medlink was just outstanding. From the backroom staff, the representatives on the phone, and the crew who transported my father to a better place that was still on earth, our overall experience was outstanding.

I'm very glad I chose ACC Medlink!! Their help planning and doing this trip for my brother was outstanding!!

Good job to our amazing crew for a comfortable safe transport to PA from Florida. Our Josh was comfortable and able to sleep while being taking great care of by our team of Alexis Kacey and Bobby. Would definitely recommend this team to anybody that needs a medical transport. They were the gold standard of support.