Real customer experiences from families who trusted us with their loved ones' medical transportation needs. Read honest reviews from recent clients about our compassionate care, professional service, and safe long-distance medical transport.
June Dipenti
November 11, 2024The crew was courteous and professional. I had a lot of needs. Mom needed a lot of nursing care, her significant other and cat rode with making it a very long ride. They did it without any issues or complaints. Thank all of them. Especially Dwight the Medic. My moms condition required a lot of care and he was calm and cool the whole time. Our entire family is so grateful.
Stephen Brettel
November 9, 2024Thanks for transporting my angel. We greatly appreciate your service
Teri Newell
November 8, 2024David was our care giver and he was super kind, thoughtful, and attentive to my mom. He went the extra mile helping us get a prescription that we needed and just did everything he could think of to make a difficult trip easier for all of us but especially for her. Laverne and Kenny were super sweet and safe drivers. We were not uneasy or apprehensive about their skill at the wheel. Anthony was summoned to help us along our journey and came in with his transport vehicle like the Lone Ranger. He saved the day in getting us to our destination. The whole experience was executed flawlessly even in the face of unforeseen issues. Thank you all for helping get my mom home to Texas. I hope you are all resting today. May the Lord bless your efforts in serving others.
Robert Levitt
November 4, 2024Very safe drivers: Tyran and James Very professional nurse: Cheryl Kayley very helpful to my daughter who arranged my transport from far away.
Liza Gonzalez
November 2, 2024I had a great experience being transported by ACC Medlink and the crew that drove my mom and I back to Florida. As a woman I was a bit nervous to be traveling with strangers but they made me feel safe throughout the trip. Helped me step in and out of the van, very courteous. Mr Banks the medic was great with my mother. I could tell he has had experience caring for his patients during long distance travel. I hope to get the same crew next year. Thank you!!
Derek Peterson
November 1, 2024I had an amazing experience working with ACC Medlink. From my initial email to my final goodbye when we dropped my father-in-law off. I was very skeptical about this type of service and I never heard of ACC. I read a couple of reviews and they seem to be good. Well they surpassed my expectations by a long shot and I can be a tough critic. It was comforting to see a company that not only does what they say they will do, but goes above and beyond. I would recommend them to anyone. Wonderful Service!!!!
Edwina Clay
November 1, 2024The entire experience was exceptional, from the first telephone contact until final destination. Nurse Julie keep me informed from departure to arrival. The ETA was on point almost to the minute. My brother arrived in good spirits and appeared to be totally comfortable with the transport. The crew was courteous and professional. Julie is, indeed, an asset to ACC.
James Pear
November 1, 2024The service ACC Medlink provided was fantastic. My spouse had a back injury while visiting in New Jersey and was unable to sit up to fly back home. We chose the ground transport service to move her from the hospital in New Jersey to home in Louisiana. Pre trip arrangements and communication with the transport coordinators was great! The transport team of Kyle, Keith and Rebecca arrived right on schedule. Upon meeting them and seeing the care they took moving her to the transport van, I knew we were in good hands. We felt safe and cared for the entire trip due to the skill, professionalism and great attitude of the entire team. Medical attention and assistance provided by Kyle was outstanding. It's a service I hope we won't need again, but if we do it will ACC Medlink. I am very grateful we found them!
Suzanne Brown
October 29, 2024Thank you for making a difficult journey as pleasant as possible for my parents. We will share our experience with friends who have inquired about your services. Great job!
Lance Coletto
October 28, 2024I was anxious about moving my dad from Albuquerque to the San Francisco Bay Area, but had hope that the team at ACC would make it doable (my dad's a bedridden, nonverbal, stroke patient). From my first contact, ACC exceeded what I was experiencing with some other carriers. Ryan at the booking center was awesome: I called several times prior to the move, spoke with him repeatedly (yes, the same person!) and he walked me through the process, making sure I was good to go several days in advance (he was very reassuring and explained how it would work). When the transport arrived (1 minute early as they backed the van in) and the doors flew open, I was greeted by, Julie, our Transport Nurse who had already touched base with me earlier. Julie is more than a Rock Star or Astronaut: she's an absolute Force of Nature! She radiated positivity and, when my dad saw her, I knew the trip was in the bag! I stayed out of her way and just marveled at how she coordinated EVERYTHING (I mean, she swooped in and made sure all boxes were checked). The drivers were courteous, made sure I did basically nothing and got us to our destination safely and early. My dad was very comfortable in their hands as they moved him (and I would know if he wasn't!). The vehicle was clean and comfortable and my anxiety was washed away as we had one last look at the Sandia mountains as our epic Road Trip began! If I had to sum it up, I would say that ACC Medlink didn't just make the move of my dad possible, you exceeded my highest expectations and the team changed a trip I dreaded into yet another great memory with my dad that ended him surrounded by his adoring family. Thank You All!!