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Real customer experiences from families who trusted us with their loved ones' medical transportation needs. Read honest reviews from recent clients about our compassionate care, professional service, and safe long-distance medical transport.

Google Star Reviews

Kathryn Bostwick

October 4, 2024
(5/5)
Customer Review:

From my first phone call, answered by Lindsey, I was treated courteously & professionally. Their two drivers plus nurse set up seemed very good to me. I have driven the routes myself & am aware of the distance & time involved. Lindsey was able to provide me with the several transport quotes & checked in with me, without fail, for several weeks while decisions were pending on the ultimate destination. No pressure, just patient professionalism. The bank wires went thru without a hitch & two days prior to the pick-up, nurse Julie called & we had a great conversation. She and driver Alexis continued to text me through-out the 17-hour drive. I met the crew at the destination, exchanging info on their drive, how my brother had done, handshakes & a hug from Julie. She & my brother had watched 6 movies coming across half the country & she called her movie buddy. I have already begun mentioning ACC Medlink to family & friends. While I hope I don't need their services again, if the need arose, I would call them in a quick minute. Thankyou, all of you, for your help. I am most grateful!!!

Why they chose us: Ease Of Contact & Communications Thru Out The Entire Process!!!

Agnes Mills

October 1, 2024
(5/5)
Customer Review:

Awesome transport. Easy and smooth. We had to travel 10 hours. The nurse was very attentive and drivers were cautious. Highly recommended.

Why they chose us: Care, Quality, Communication.

Matthew Daoust

October 1, 2024
(5/5)
Customer Review:

The entire process was awesome with ACC. From the scheduling and coordination of pickup / drop-off facility was handled by ACC. This was a long trip from Rochester, NY to Phoenix, AZ. The crew was very caring and treated us like family. The drivers (Jared & Zachariah) were safe and stopped when needed. The medical professional (Regina) cared for my mother in all her needs. She rotated her to make sure she was comfortable the entire trip. I would highly recommend ACC for your transportation needs.

Why they chose us: Price

Milt Whitmer

September 30, 2024
(5/5)
Customer Review:

Amazing experience for my aunt and us as her family. Far exceeded expectations! The 590 mile journey in inclement weather went off without a hitch.

Why they chose us: Perfect

Debby Lonsberry

September 30, 2024
(5/5)
Customer Review:

This was the first time we ever had to use a transport. From the very first call we felt like we had contacted the best service. Every company employee was friendly, courteous and made this stressful situation so much easier to navigate. Our mother was treated with respect and kindness. We were so happy with all aspects of ACC Medlink.. Couldn't have asked for a more positive experience.. Thank you all so very much!

Why they chose us: Price And Quality

Maria Galeota

September 30, 2024
(5/5)
Customer Review:

Thank you for transporting my husband safely. And thank you to all coordinators who were very courteous, empathetic and efficient in arranging this transaction.

Why they chose us: Only One Available

Karyn Scrivener

September 30, 2024
(5/5)
Customer Review:

My husband received excellent care during his approximately 9 1/2 hour trip from Houston to Lubbock, TX.

Why they chose us: Recommendation

Lucy Gwynn

September 29, 2024
(5/5)
Customer Review:

The coordinators were so helpful in planning a long transport on short notice. The drivers and medic were friendly and efficient. They arrived early and took care to build a rapport with my 81 year old Mom who was pretty nervous about the trip. Thanks so much!

Why they chose us: Internet Search

Joann Eccher

September 29, 2024
(5/5)
Customer Review:

ACC Medlink transport was perfection - bedside to bedside care and compassion. The nurse Regina was comforting and sensitive to my sister's needs. The driver was a great courteous and efficient driver especially since our transport required driving on country roads, a ferry and unpaved roads. The nurse Regina checked in on us the night before to make sure we knew what to expect on the trip. It is so comforting to have my sister home in our care. Grateful. Gratitude.

Why they chose us: Recommendations And Reviews Online. Vna Recommended As Well

Norma Berni

September 28, 2024
(5/5)
Customer Review:

Very pleasant courteous and patient crew

Why they chose us: Recommendation
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