The entire experience was exceptional, from the first telephone contact until final destination. Nurse Julie keep me informed from departure to arrival. The ETA was on point almost to the minute. My brother arrived in good spirits and appeared to be totally comfortable with the transport. The crew was courteous and professional. Julie is, indeed, an asset to ACC.

The service ACC Medlink provided was fantastic. My spouse had a back injury while visiting in New Jersey and was unable to sit up to fly back home. We chose the ground transport service to move her from the hospital in New Jersey to home in Louisiana. Pre trip arrangements and communication with the transport coordinators was great! The transport team of Kyle, Keith and Rebecca arrived right on schedule. Upon meeting them and seeing the care they took moving her to the transport van, I knew we were in good hands. We felt safe and cared for the entire trip due to the skill, professionalism and great attitude of the entire team. Medical attention and assistance provided by Kyle was outstanding. It's a service I hope we won't need again, but if we do it will ACC Medlink. I am very grateful we found them!

Thank you for making a difficult journey as pleasant as possible for my parents. We will share our experience with friends who have inquired about your services. Great job!

I was anxious about moving my dad from Albuquerque to the San Francisco Bay Area, but had hope that the team at ACC would make it doable (my dad's a bedridden, nonverbal, stroke patient). From my first contact, ACC exceeded what I was experiencing with some other carriers. Ryan at the booking center was awesome: I called several times prior to the move, spoke with him repeatedly (yes, the same person!) and he walked me through the process, making sure I was good to go several days in advance (he was very reassuring and explained how it would work). When the transport arrived (1 minute early as they backed the van in) and the doors flew open, I was greeted by, Julie, our Transport Nurse who had already touched base with me earlier. Julie is more than a Rock Star or Astronaut: she's an absolute Force of Nature! She radiated positivity and, when my dad saw her, I knew the trip was in the bag! I stayed out of her way and just marveled at how she coordinated EVERYTHING (I mean, she swooped in and made sure all boxes were checked). The drivers were courteous, made sure I did basically nothing and got us to our destination safely and early. My dad was very comfortable in their hands as they moved him (and I would know if he wasn't!). The vehicle was clean and comfortable and my anxiety was washed away as we had one last look at the Sandia mountains as our epic Road Trip began! If I had to sum it up, I would say that ACC Medlink didn't just make the move of my dad possible, you exceeded my highest expectations and the team changed a trip I dreaded into yet another great memory with my dad that ended him surrounded by his adoring family. Thank You All!!

Thank you!

Smooth process from start to finish

Michael and crew were absolute rock stars transferring my aunt from Florida to Maryland. They timed the trip so she would sleep most of it and be the most at ease. She was rested and happy upon arrival. Glad to have her close to me now. Thank you for all you did.

I only wish I would have made the decision to transport Bill earlier as expensive as travel is I would tell anyone if you can afford it use your service you were truly a gift from heaven.

The whole staff at ACC was great. From Lyndsey on the phone coordinating to Kayla who was in the van transporting my mother in law. They were all very courteous and polite, and it didn't matter how many times I called. They were patient and answered all of my questions. My MIL went on vacation and had a heart attack followed by a stroke. We had no other way to get her from FL to TN, thankfully ACC was there. Thank you all so very much! I would 10000% recommend this company!!!!

We cannot thank your company enough. The three gentlemen who transported our loved one were a godsend. The took the upmost care of her during the entire trip and updated the family throughout the process. This has been a very difficult situation for us but Medlink took really great care of our family. We are forever grateful for you guys. I will recommend this company to everyone! God bless you ACC Medlink, for being there for families in their time of need.