Melissa went out of her way to shuffle the schedule to accommodate our transport needs. The transport team also came to the hospital on time to pick up our brother for the trip. During this whole time, every one were courteous and professional. Thank you very much ACC MedLink for accommodating our needs during the difficult time. We really appreciate everything the company has done. And yes, we wholeheartedly recommend the service from the company.

The customer service was excellent from the initial call to arrival. We were in such a rush to move our family member. They did a great job and took great care of her. Thank you!

Some of your responses only allowed 4s or I would have given all fives!! Great experience, kind and professional. Great company too and I felt super secure with Khris' driving!!

I worked with the staff setting up the transport. They were easy to work with and quick to return calls. Time was on the essence, and they took that very seriously. We are a large institute with several layers of accountability. They were patient and willing to speak to the people on different levels in different states trying to coordinate the transport as quickly as possible.

Andrea kept me very informed and we are very pleased with your service

On time and as promised. The ambulance crew from hospital to airport in Guadalajara was on time, professional and exceeded expections. The ambulance itself was adequate but not nearly as great as the one that transported him from the US airport to the hospital (might want to put replacement or refurbishment on your next capital budget request). The Lear jet was fast, reliable and the crew great. The bed was very hard (yes you need a hard surface if someone needs CPR) which was uncomfortable for my brother who just had back surgery. The crew was great about that with extra pillows, etc. They really woked hard to keep him as comfortable as possible and he was able to sleep a lot of the way. He was very appreciative of the chocolate chip cookies. Of all the entities involved in this international medical experience, MedLink was the best and easiest to deal with.. Yes, it is expensive to use air medical transport but we could not be happier with your service. God Bless all of you.

Over all, A+

The family's experience with the company was top-notch from Tyler/Nikki (transport coordinators) to Roberta and Damon (travel crew). The family cannot thank you enough for all the care and support that was given to transport our mom.

Professional personnel clearly represented the company, services offered, and fee charged

The 3 man crew was great! On time to pickup our mother and made good time coming from Lakeland, Fl to New Boston, MI with 2 siblings riding along the way also. Highly recommend!