Real customer experiences from families who trusted us with their loved ones' medical transportation needs. Read honest reviews from recent clients about our compassionate care, professional service, and safe long-distance medical transport.
Frank Betoulaud
December 28, 2024ACC Medlink showed absolute professionalism throughout the entire process. My father was transferred from TN to WA. Since my father has Parkinson's, we were concerned about his trip. From the moment we talked to ACC Medlink, we knew we had the right company. Everything unfolded like clockwork. Erik, who flew with my father, kept me in touch every step of the way. He did a stellar job, from pick to drop off. Truly well done.
Amy Brown
December 26, 2024Everyone was efficient, kind, understanding, caring, responsive and communicative.
Mollee Mccoy
December 24, 2024Such a great company! The prep was amazing. Great communication each day leading up to transport. Loved the form they asks for special needs, favorite foods etc. Erik communicated amazingly and sent pictures and frequent updates on our Papa. They took amazing care of him and found his favorite shows for him on the roku. Highly recommend. This service was priceless!!
Ruth Nelson
December 23, 2024Very courteous, got my brother here in snowy conditions. Overall very happy with this service.
Paul Harris
December 22, 2024I find it hard to adequately express my thanks and admiration for ACC med link. When I made the reservation, I was in contact with people who were compassionate, courteous and genuinely concerned about my situation. When I talked to them on the phone, I was struck by how friendly they were. It wasn't just the people on the phone either. The drivers and EMTs also exude confidence, dependability and calmness. I remember thinking that it is going to Okay and my aunt was in good hands. When they left with my aunt all packed up, I found my myself in a very emotional state but with relief as they drove away. THANK You acc medlink.
Danielle Love
December 16, 2024Davonta, Tyron, and Ian were ALL amazing!
Angie Settle
December 16, 2024What can I say but, WOW. My friend (I am her medical POA & durable POA) received the devastating news that her cancer was terminal after leaving home in West Virginia to get treated at MD Anderson in Houston, Texas. I had made a promise to her that I would not let her die away from home. She said she wanted to spend her last days in her home among friends. She was way too ill to travel on a commercial flight so on Thursday, December 12th we decided we had to find a way home the next day. In 24 hours, you had her flight (with me in tow) arranged and like clockwork you picked her up bedside in the hospital, took her to hobby airport by ambulance, put her in her private medical jet and flew her home to West Virginia. I played John Denver's Almost Heaven when the plane landed and my friend, Pat, sang at the top of her voice as tears welled up in my eyes. The crew then delivered her to her home overlooking the Kanawha River with the utmost care and attention and she was at peace. She passed away a few days later. THANK YOU, Isaac, Lindsey & the pilots, you were AMAZING and I have no regrets at all with choosing you to bring us home. I would not hesitate at all in the future to have you guys fly me if my loved ones again. Angie Settle, DNP. APRN, BC, FNP
Amir-anderson Jones
December 16, 2024All of the staff was patient an accommodating.Thank you so much for making the impossible task, possible!
Lucy Mcneal
December 11, 2024This crew made this transport very comfortable. They were all very accommodating and very professional. I am happy that I found ACC Medlink to transport my mother in law during this difficult time.
Dorene Rigley
December 10, 2024All of the crew was wonderful