Caleb, the driver left the initial positive impression when he didn't bark at me as I interrupted his breakfast, prior to beginning. Rather, he agreed to try bringing the oversized medical van closer to the nursing home, sparing the pt, my 97 yr old aunt unnecessary exposure to the cold. As I accompanied the team throughout the process of transferring her to the van, the med tech (forgive my memory for the name) stepped up to interact with the less than professional nursing facility staff.

We were very nervous about a 19 hour trip from NC to TX with my 92 yo mom who suffered a stroke in Dec 2021. But the guys were so nice and helpful that it was a very good and low stress trip.

Entire crew was very professional and top notch! This is not an inexpensive venture to undertake but the process was smooth from beginning to end. We would definitely recommend to anyone in need of their services.

Even though the van itself seemed a little unorganized, the trio was great. I can't imagine being on the road as many hours as they are on a daily basis. Not to mention the precious cargo they transport on every trip. But, they all seemed to work well together. They were all very friendly and accommodating for any of our wants and needs. I am so thankful that your organization got us home safely. I believe everyone paid very close attention to every detail, from the initial contact via email, to arriving at our destination and making certain we were comfortable. I would definitely recommend your organization to anyone in need of this type of transportation.

I was not in the transport but watched the pickup and delivery and everything looked clean and professional.

Overall I was pleased with the service. However, it seems like there was somewhat of a communication breakdown as it relates to the moving timeline. I was initially told an 8PM pickup would result in my mother arriving at 1PM the next day. Then I was provided multiple arrival times of 2PM, 4:30PM, 5:30 and lastly 6:30PM. That is a significant miss from what was initially promised and extremely disappointing.

Friendly , punctual , professional

I only have one thing that I would have changed and that would be not leaving in traffic time as the driver changed lanes too often and had to slam on the brakes once. It is uncomfortable riding backwards but the changing of lanes so often throws you around in the very back!

Every member of the crew was polite, efficient, and respectful. The vehicle was clean, tidy, and well maintained. My needs were met. We arrived on time. Really enjoyed the movie selection. I would highly recommend ACC Medlink!

Overall the transport was on time and what was expected. The crew was courteous and respectful. I had some challenges initially trying to get information and confirmation of the trip. Once confirmed and I was given a firm time, everything went off without issue.