I have nothing but praise for our experience. Will be recommending your service to both facilities we have been at and have gone to.

This was an overall good experience for my grandfather (age 94) who needed to travel out of state - approximately 8 hrs of drive time. The trip was fast and my grandfather arrived in good condition. They coordinated with both facilities to ensure that he had the appropriate level of care during transport. I'm grateful for this service and the peace of mind it provided.

All staff was courteous and attentive to my mother's needs the entire trip. She couldn't have been more pleased with the trip and the way she was cared for. Great job!

Well out of their way when they drop off place became confused.

The crew members who transported my aunt were very professional and caring. Brianna was amazing. She kept us in the loop every step of the way. We will definitely recommend your company. Particularly at a time when good customer service is hard to find, your employees were exceptional. Thank you.

Thank you for all you do!!

Having to setup a medical transport for my senior father with memory issues was such a concerning experience for my family. We had to move him from FL to PA. But the minute we started the process with ACC Medlink my fears were quickly set aside. Everyone (I mean everyone) involved has been a true pleasure to work with. From the office coordination to the drivers and med tech on board. I was so pleased. Communication was next level. I hope I never need to use this type of service again, BUT if I do I will only use this company. Thank you to all!

Thank you for all you do and your professionalism!

Everything went perfect from the beginning. Everyone I had dealings with were professional, courteous, and knowledgeable. If I need a long distance transport again, I will definitely use ACC Medlink.

Overall very pleased with the transport service. Communication between the hospital and nursing home was excellent and very smooth for this interstate transfer. My only disappointment was when the vehicle broke down or had mechanical issues, extending the transport of my father from NYC to Springfield, Missouri by about 15 more hours. The initial trip was about 19 - 20 hours. It was a very long journey for him, in unfamiliar places and with his dementia, not easy for him. However, the medic, Melissa, was quick to inform me and a replacement transport vehicle was dispatched as quickly as possible and that is what took time, other than normal traveling and care for my father. Melissa was an excellent communicator and managed this issue with my father with his safety in mind, having him at an ER for the time waiting for the new vehicle to arrive. I would say that I also would have liked to know that I could communicate with the transport team earlier than I did. When you've not used the service before, there are processes that would be good to know. The team overall, transport communicators and travel team were great, all very helpful with initial costs, contracts, payment and transport plans - professional and informative. This event was very stressful for us as a family, wanting to ensure my father's safety and smooth transport. While there was an issue, it was handled with safety protocols and professionalism. I was very glad when he arrived here for me to be able to see him and manage his care. I would certainly recommend ACC Medlink.