The experience from start to finish was excellent. The customer service representatives are knowledgeable and courteous. The overall service is personalized to fit each passengers needs. The medic was also professional and extremely courteous. He was kind, patient and flexible. The trip would not have happened successfully without him. I did not meet the drivers, but I'm sure they were the same.

The thought of transporting my loved one with dementia was daunting. A sixteen hour drive was more than my husband and I were able to take on. The service provided by ACC Medlink was an answer to prayer. From the coordination team to the crew, we experienced kindness, compassion and respect. They made what we thought was "impossible" into a pleasant experience for all of us. The peace of mind in knowing that our loved one was traveling safely was such a blessing!

Corey and Erik were most personable and put my husband so at ease

The team was awesome that cared for my mom. The ride was a little bumpy, but they made the 16+ hour trip go well!

The crew was hired to drive my mother from Kansas City Missouri to DownEast Maine. It's a long drive and requires you to navigate some not so fun cities like Boston. However, they showed up with smiles on their faces and cheerful, positive attitudes. They didn't just unload and run. They made sure my husband and I were comfortable and ready to assume responsibility of care of my mother. They also made sure she was freshend up and ready to relax. I would absolutely recommend this company for care of your loved one. I could not have asked for anything more.

Comfortable, safe, and friendly environment to transport my mother

From the first call of inquiry to the subsequent follow-up calls and service, I was met with compassionate and capable people. Always available, positive and helpful, every employee inspires trust. You know you are in good hands through every step of the process and during the journey itself.

We couldn't have asked for a better experience all around! From scheduling, price competitiveness, communication, accommodations, but especially the crew! My dad reads people well, even though he is 83 with dementia and broken back and broken hip. He still knows when he can trust someone. He had the best 12 hour ride! He told stories, and laughed. Cory and the Team took great care of him. They treated him with dignity and how they would want their dad treated. They communicated with us often throughout the trip sharing how he was doing. The other services we contacted were quick to tell us what they couldn't do, ACC was quick to tell us all the things they were going to do and they did them all, plus more. They were such a great crew. It was a very nerve racking experience, and this team made it so smooth for my dad (he loved the trip) and we wished they could care for our dad every day! If you need medical transport, you want ACC! Ask for Cory and Team!

I was lucky to choose ACC Medlink and even luckier to have Cheryl, Chris and Tim as Professionals to be the trip Crew. Cheryl is a great Nurse and she is also a very knowledgeable, and caring person. Chris and Tim are really great Professional Drivers and great Paramedics. They were all so courteous, and always be willing to help or to make a stop whenever I needed a break or needed some foods and drinks. Despite the stress that comes with having my Wife being a Stage 4 Cancer patient, and traveling long distance from New Jersey to MD Anderson in Houston Texas, I can say that I have enjoyed this ride like if it was a vacation trip. My Wife, who is bed bound, had a nice trip, and was cleaned many times to be as comfortable as possible. I really loved that Crew. Whenever you or a family member or a friend is in need of Med Transport, ACC Medlink Transport is the only name to think about. I am hoping you can be as lucky as me to have the same Crew. You can always ask for Cheryl, Chris and Tim to be your Crew. It doesn't hurt to ask, and ACC will do their best to accommodate you.

The whole process was great! Extremely responsive at every step. Explained everything well. Answered questions promptly and courteously. Payment process was smooth. They came on time, even a bit early. People were so kind and friendly during the trip. All went well.