Real customer experiences from families who trusted us with their loved ones' medical transportation needs. Read honest reviews from recent clients about our compassionate care, professional service, and safe long-distance medical transport.
Eric Zadravec
August 13, 2024Ryan, one of the transport coordinators, was very helpful
Roger Tucker
August 12, 2024The team was fantastic with our dad. It was a long medically necessary trip for his comfort from NC to MD. They were courteous and engaging on both ends of the trip. Dad was fed and kept engaged in conversation. Ms. Tucker was pleasant to deal with making the arrangements and the crew kept in touch with the family during the trip.
Patrick Jones
August 11, 2024The crew was super caring and professional. They made me feel as if they were taking care of their family member.
David Keith
August 9, 2024Mission Accomplished! Thanks for the excellent service! Drivers Wendy & Bill and Nurse Julie were awesome! Drove directly from NY to FL and even went through the outer bands of Tropical Storm Debby! We're so glad that we found ACC Medlink. My wife was admitted to ER of our home hospital, x-rayed, blood tested, etc and released. She is home now sleeping in her very own bed. Thanks so very much! God bless you all
Jennifer Mears
August 9, 2024ACC did an amazing job transporting my elderly resident from FL to KY. They were accommodating and very communicative through the whole process. It went smoothly and actually faster than planned! Thank you so much ACC!
David Beckett
August 9, 2024Amber was attentive to my mother's needs. Overall, it was a positive experience.
Melissa Mackintosh
August 9, 2024I was very pleased with your service - from making the arrangements until my mother arrived at her assisted living facility - everyone was courteous and professional. Q was great with my mom and keep me updated. Even the staff at her assisted living facility commented on how professional your team was. Thank you so much.
Tracy Duvelius
August 8, 2024I am in Ohio and my mother was in North Carolina. I called and talked to the weekend supervisor on a Saturday! She was awesome and thoroughly explained the process. ACC was scheduled to get my mother on Tuesday, but the hospital released her on Sunday! Melissa went above and beyond to get my mother Sunday overnight and home by Monday morning. Durning transport my mother had terrible nightmares and the staff and nurse Hilda were amazing. They kept me updated during the entire transport. Look no further ACC is the BEST!
Chris Tucker
August 8, 2024Safety, security, and having a medical professional on board was very important to me. I met the team when they picked up dad for transport. They all carried themselves in a professional and friendly manner which in turn made his anxiety about the trip melt away. The team kept in touch along the way and I was informed once they had arrived at dad's new facility. I have never had a need to use this type of service in the past, but I would not hesitate to use them again or recommend their services to anyone else. These folks are great!!
Karen Mccandless
August 6, 2024I was not at the hospital in Florida when my sister was picked up by ACC Medlink, so I didn't get the names of the team members, but I will say that they were extremely professional, and took the time to learn about my sister. They communicated regularly with myself and other family members and did a great job with my sister (who can be confused and difficult at times).