Real customer experiences from families who trusted us with their loved ones' medical transportation needs. Read honest reviews from recent clients about our compassionate care, professional service, and safe long-distance medical transport.
Lucus Bennett
July 26, 2023I was super nervous about the transport. The crew was awesome and they made great time. We traveled 1,100 miles from Dallas Texas to Gillette Wyoming. If I had to have one feedback it would be it needs better suspension. The vehicle was great but it was a rough ride in the back and you could feel every bump in the road. I am extremely grateful for the crew and the speed they got us home.
Anne Gaffney
July 20, 2023I have to admit I thought ACC Medlink would be a leap of faith, bordering on stupidity, selecting from google search, prepaying, and trusting very time sensitive delivery of my mom across 3 states to check into a new A/L facility. I can't believe our good fortune. Expensive, yes, but allowed for friend to accompany my mom and take my mom's cat, cat accessories, wheel chair, walker, and some clothes. The 3 other quotes I received did not allow for passenger accompanying. i freaked out seeing the awful BBB rating after the fact. However from initial contact to drop off, every person was assuring, helpful, and way exceeded expectation. if you are flexible I also noted they offer discounts. I was not as on a strict timetable. Special shout out to Hilda, RN, Rich G, and Richard H who drove and took care of my mom during trip. They were on time, safe drivers, super comforting to my mom who has dementia, took food preference, and extra stops. They offered updates and pictures to me. Not to mention arrived at departure facility on time despite tornados to south a day before. The need for this service is real and I can't imagine pulling this off without ACC Medlink. The unknowns driving my mom who has dementia through Chicago would have been very stressful, not to mention all the paperwork and prep at the new facility having to be done upon her arrival. ACC allowed me to do all that and not have the burden of getting my mom here on top of all that. I highly recommend this team and would use them again. It was a very successful Google search. Thank you.
Keryn Shaver
July 19, 2023Roads father north are horrible, so my mother was a little uncomfortable towards the end of the trip. She is also 94! Landon had his work over the 21 hours of travel adjusting her position. Poor guy didn't sleep at all, I fear. The 3 guys were very personable as well as professional. I would definitely recommend ACC Medlink to anyone facing a long travel needing medical assistance.
Stephanie Bayler
July 13, 2023I cannot thank you enough for the excellent trip you helped us make moving my mother to Florida. From the moment we decided on your company, making the reservation and the ultimate kindness of everyone involved, made this a good experience. From those in the office keeping us informed as we went to Jan our transport nurse who texted us and kept us up to date on details and shared stories with us along our route. She took excellent care of my mom and that security went a long way. To our drivers Sean & Manuel, who kept us laughing every moment and would always ask if we needed anything at all. Their calmness and efficiency made us feel safe. My family cannot thank you enough. I would recommend you to anyone who needed your services. Thank you!
Lynneta Poff
July 12, 2023I appreciated that Tabitha kept in contact with me while they were in route.
Kerri Dagen
July 12, 2023Setting up a long-distance transportation can be very daunting at times, and you really want the best for your patients. This team made it very easy to work with throughout The patient's husband said you only missed one turn off in St. Louis. :)
Carlos Juarez
July 12, 2023Transporting a loved one over 400 miles can be worry-some. Entrusting others to care for your loved one on such a long haul for them is concerning. ACC made this journey a dream come true. The team of operators were so caring , genuine and knowledgable. They answered all our needs and then some. The transport team was excellent, on time , professional , caring and informative all the way through. Truly class act. Anyone that wants their loved one transported with dignity and care please use ACC Medlink.
Sylvia Lawley
July 8, 2023ACCMedlink transported my sister and her husband, both of whom are disabled and unable to walk, from rural Mississippi to Pennsylvania to an apartment near my home so that I can help care for them. Their compassion and positivity helped my sister and brother-in-law endure a 14-hour trip with entertainment and meals along the way. We cannot thank them enough for their excellent care. Thank you!
Gregg Smith
July 7, 2023I could not be more pleased with your service. Absolutely stellar.
Theresa Connolly
July 5, 2023Julie was outstanding taking care of my sister. She was so kind and patient with her. She kept me informed during the trip. When my sister became confused and upset she called me so I could talk with my sister and help calm her. I was very impressed were her professional attitude. From the first moment I spoke with her when she called to introduce herself I knew my sister would be well cared for. I was worried because it was such a long trip and my sister has not only medical concerns but suffers from anxiety. I knew Julie would help keep her calm. And she did! Thank you to all the crew for delivering my sister safely to Tallahassee! You all are the best!