Do you take patients both out of New York and into it?
Yes. We pick up anywhere in New York, from the five boroughs and Long Island to Albany, Syracuse and Buffalo. We go bed to bed to any of the lower 48, and we bring patients into New York from those same states. Recent trips have gone out to Georgia, Virginia and Maine and come in from Tennessee, South Carolina and California. Call 1-800-550-1025 and tell us both ends of the trip.
How do you pick someone up in Manhattan, with the traffic and nowhere to park?
We plan it ahead of time. Tell us the hospital or building, the floor, the size of the elevator and whether there's a service entrance. If your loved one is in a hospital, we work around the discharge time you've been given. Every trip on and off Manhattan uses a bridge or tunnel, so we build that crossing into the schedule from the start. A drop-off at a Manhattan hospital gets the same planning.
My mother winters in Florida. Can you take her down in the fall and bring her home to Rochester in the spring?
Yes, one way or both. If she can't fly, she goes by road in a real bed with a medical professional aboard, and one family member can ride with her. The same applies to a winter in the Carolinas or Georgia. Call as soon as you know the dates so we can plan around them.
We're moving Dad from Long Island to live near us in North Carolina. Can you pick him up at his rehab?
We pick him up from his bed at the rehab, the hospital or his house. We take him to the door of your home or his new assisted living. Mineola to Raleigh, for example, is 539 road miles. It works the other way too, if a parent down South is moving north to be near you in New York.
Can you bring my husband to Memorial Sloan Kettering or Roswell Park from another state, then take him home?
We do both. We bring patients from any of the lower 48 to New York hospitals and cancer centers, and we can take them home afterward. Nashville to New York City is 886 road miles, and Myrtle Beach to Buffalo is 821. We aren't affiliated with any hospital. Give us the admission date and we'll plan the trip around it.
A visit to New York ended in a hospital stay, and the hospital wants to discharge. How fast can you get my loved one home?
Often within days. Discharge deadlines are normal for us. If a trip to New York City or Niagara Falls ended in a hospital bed, we work with the discharge team and build the trip around the date they give you. Then we take your loved one home, bed to bed, wherever home is. We answer 24/7, so you can call as soon as you hear the date.
Is there a minimum distance? Can you take someone from New York City to Albany?
Our minimum is 200 miles, so that one is too short. New York City to Albany is 151 road miles, and Buffalo to Rochester is 74. For trips like those, a local medical transport service is the better fit. New York City to Buffalo, at 373 road miles, is long enough for us, though most of our New York trips cross a state line.
What if lake-effect snow hits Buffalo or Syracuse around the day of the trip?
We watch the forecast. Lake-effect bands can be narrow and heavy, and in a bad storm stretches of the Thruway can close. If the roads aren't safe, we'll talk with you about leaving earlier or later and adjust the route. In winter, keep some slack in the date, and let the facility at the other end know the plan could move.
Can I ride along from Queens to Georgia?
You can. One family member rides with a real seat and a bed to rest on, right beside your loved one. On a trip like New York City to Atlanta, 872 road miles, you stay together the whole way while the medical professional aboard looks after the care. Trips coming north work the same way.
What does medical transport to or from New York cost, and how do we pay?
We're private pay, so your family pays us directly by card, check or bank transfer. You'll get a same-day quote with one price for everything, whether the route starts on Long Island or ends in Buffalo. The quote you approve is exactly what you pay. CareCredit financing and veteran discounts are available. Call 1-800-550-1025 for a number on your exact trip.