©Copyright Notice 2018 Air Critical Care is a registered mark of Air Critical Care LLC. Anyone may view this website however, no information on this website maybe copied or reproduced in any media, in whole or in part.


“The Best CARE in the AIR®” is a registered trademark of Air Critical Care® LLC. Air Critical Care® LLC owns the DBA “ACC Medlink” and the websites related to the same.


Regional and city data is provided via Freebase and uses material from Wikipedia, which is released under the Creative Commons Attribution-Share-Alike License 3.0.


Air Critical Care® is an authorized Indirect Air Carrier (IAC) and does not employee any flight crew. Air Critical Care® arranges flights under an agreement with Express Air Medical that are Direct Air Carriers authorized by 14 CFR Part 135 and all medical services are that of Air Critical Cares staff. Air Critical Care® may utilize other air carriers under Part 135 and Part 121 to meet your Air Ambulance needs.


In some cases, the team members that may accompany a patient may not be an employee of Air Critical Care® LLC or ACC Medlink, we may utilize leased or contracted team members for some patient care services. Any rights not expressly granted are herein reserved. We are not licensed to perform emergency care in our long distance medical transport vehicles. ACC Medlink medical transport is not an ambulance service.


We use the Quote Information that we collect generally to fulfill any services placed through the Site (including arranging for transport, and providing you with invoices and/or transport confirmations). Additionally, we use this Quote Information to:
Communicate with you;
Screen our requests for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our services.


We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Air Critical Care® LLC. owns the rights to Air Critical Care®, The BEST care in the AIR® and ACC Medlink.


Health Insurance Portability Accountability Act of 1996 (HIPAA) is governed by the U.S. Dept. of Health and Human Services, office of Civil Rights and regulates the act that protects the disclosure of consumers medical records. Air Critical Care LLC. will keep your information confidential and protected. We will follow our privacy practices to insure that your personal medical information is protected. The Privacy Policy for Air Critical Care LLC, outlines how your medical information will be protected and what your rights are to the use and disclosure of your medical information. Understand that under HIPAA all individuals and organizations that are involved in the patient’s healthcare are required to follow the HIPAA privacy practices. Information Collected: Note that all and any information collected from our website will not be used for any other purpose but, the medical transportation service offered on this website. We do not retain any email records of our customers for more than 30 days post service date.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


We may disclose information to other healthcare organizations as required for the patients’ healthcare, medical billing and heath care operations for quality improvement practices. We may be providing information to your healthcare insurance carrier for claim processing. These healthcare providers are obligated to the same requirements to keep you records private and confidential. We may be required by law to disclose medical information in response to a request from the government, law enforcement and or legal judicial orders. We may disclose information to a friend or family member who is assisting with your medical care, or maybe providing financial arrangements on your behalf. We will not disclose or release your information to anyone else without your written permission or prior authorization.


When you Request A Quote through the Site, we will maintain your Quote Information for our records unless and until you ask us to delete this information.


You have the right to request a copy of your records and/or request changes to your records if you feel there is inaccurate information we have on record.

*NOTE: You may request a copy or for an amendment to your medical records with Air Critical Care LLC. by requesting in writing to:

Medical Records
25591 Technology Blvd
Punta Gorda, Florida 33950 USA
[email protected]

Please provide contact information in your detailed written request. In addition, you may request us to modify this policy and request that your medical information be released to or not released to another party. We will review the request and notify you of the actions to be taken. This request may be revoked at anytime with written notice to Air Critical Care LLC.


Air Critical Care LLC. retains the rights to make changes to this policy. Patients will receive a copy at the time services are rendered however, will not receive the updated policies but, may request a written copy at anytime by contacting Air Critical Care LLC. directly at 800-550-0674.


You have the right if you feel that Air Critical Care LLC. has violated the privacy of your medical records, to file a written complaint with the United States Department of Health and Human Services, or for guidance you can reference


If at anytime you have any questions, please feel free to contact Air Critical Care LLC’s Privacy Officer at 800.550.0674


ACC Medlink Fleet Fully Equipped With Power Lift Pro Systems

When choosing a medical transport service provider, you must ensure to choose one that not only focuses on getting you to your destination, but also prioritizes using the safest, most conducive, and most efficient sets of vehicle fleets and equipment to do the job.


ACC Medlink Stars In TLC Hit Show

ACC Medlink appeared on the TLC television network reality show “1000 LB Sisters” to transport one of the cast members from Ohio to a doctor in Kentucky. Filmed in late 2022, ACC Medlink, four of its employees and the journey they took with Tammy Slaton were featured in episode 6 of season 4, which originally aired on February 21, 2023.


New Fleet of Elite Medical Transport Vehicles

ACC Medlink is proud to announce the addition of a new line of elite medical sprinter vans to our long distance medical transport fleet. This addition will allow ACC Medlink to continue to provide superior service and outstanding care for those in need of medical transport out of state...