ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Siri Lalime
October 18, 2023The team was incredible professional and efficient. Every aspect was easy and smooth. They took great care of my Mom and attended to her every need. As the passenger I was very comfortable on the ride and enjoyed chatting with the team. Had a great nights sleep crossing Texas. Highly recommend!
Tammy Malawey
October 18, 2023They were great I couldn't ask for a better crew. Regina was awesome and I don't remember the other names of the drivers, but they made the trip wonderful
Ann Talip
October 17, 2023ACC Medlink was an incredible company to work with from the time I inquired about their services to the delivery of my parents from Oklahoma to Ohio. Curtis in the call center reassured me and made me comfortable with the safe transportation of my parents and was available to answer any questions that I had. The three Medlink members that transported my parents kept me informed with a photo before they began their drive, throughout the drive and were very helpful, courteous and mindful of the ill health that my father was in. The expense of this trip for my parents from Oklahoma to Ohio was worth it to have my parents back home in Ohio with family. Unfortunately, my father passed away three weeks from the day he arrived in Ohio. We were all blessed to have him for those three weeks, and we could not have been more appreciative of the team and how timely you were in getting my parents' home. Thank you, thank you, thank you. You are all a team of amazing angels.
Curtis Key
October 17, 2023Q and the entire crew did an excellent job. They were courteous, professional, and attentive to the needs of my dad and me. As this was a long overnight trip, the crew took frequent breaks and always asked if we needed anything.
Lisa Costa
October 16, 2023Although the transport time was a few hours after expected, the overall experience was great. A bit nerve wracking transporting a family member from Florida to New York. From the moment we met the crew they were wonderful. They were kind, supportive and assured us he would be ok. It wound up being a very long ride as the delay put them right in the heart of NYC traffic. They were in contact with us and kept us updated. Regina answered our texts and assured us all was ok. We appreciate the professionalism and care my dad received on this toad trip! We were relieved to see them pull into the facility and grateful for the safe trip for all. Thank you for providing this service and allowing for us to feel confident in the trip experience.
Mary Siegel
October 16, 2023Acc Medlink has transported 3 or 4 patients for us and they are superb. Their coordination of the travel, care during travel and follow up are excellent.
Teresa Mccrackin
October 10, 2023The crew was very professional and extremely accommodating, would use this service again , highly recommend. Thank you
James Mcclelland
October 6, 2023Q had a manor about him that instilled trust and confidence . We relaxed and entrusted our care to him. The drivers were outstanding in keeping. A steady pace and getting us to our destination on time.
Martha Thrush
September 26, 2023ACC Medlink provided the absolute finest service in transporting my elderly brother from Michigan to West Virginia. Barely 48 hours after my initial call, the transport team was on the road. The crew telephoned just minutes after their departure and let me speak with my brother. This was tremendously reassuring. The crew maintained regular contract throughout the trip and even texted a photo of the one traffic jam they encountered. I cannot overstate the professionalism of everyone at ACC Medlink, from the staff members I spoke with in arranging the trip to the crew members who actually made the trip. Absolutely first-rate!!
Melanie Tatasciore
September 26, 2023The entire crew was great. Caring, concerned, helpful and respectful. Not only did they take excellent care of my mom, they made sure I was doing ok as I was following behind in my car.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“This team deserves 10 stars out of 5. They were absolutely wonderful, treated us so kindly and with respect.”
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2,500+ reviews10M+ patient milesSince 2010