ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Rodney Moore
August 1, 2023The crew was awesome very good at what they do and the nurse chris was very good at his job went above and beyond to make my dad comfortable no complaints at all about the transport team my only complaint about the company is they dropped the ball on communication when it came to getting delayed do to a van breaking down and not letting me know when they where going to transport us luckely I called and they got it figured out and it only delayed us by 6 hours so over all I'm very happy with our experience and would highly recommend them Thanks Rodney
Richard Guerrero
August 1, 2023Excellent Service!!! Thank you!
Bill Kittle
August 1, 2023Although I reads couple of negative reviews they seemed to center around peoples inability to read and understand the contract. My families personnel review is that the staff and crew were outstanding. They couldn't be more helpful and friendly and made our long trip as enjoyable as it could be. The home office staff was very responsive and kept us informed every step of the way. I highly recommend this service if you need to transport a loved one a longer distance.
Dawn Passander
August 1, 2023I am 100% satisfied with the entire process with Medlink
Lauranna Turner
July 30, 2023Drivers Damon and Kelon were efficient, courteous, helpful, accommodating, respectful and all around very nice. The Nurse, Linda, was so helpful, friendly, knowledgeable, efficient and understanding of my daughters needs and wants. She did her job so well and made a very long and difficult trip for my daughter and myself as easy and comfortable as possible.
John Hanes
July 28, 2023The Medlink staff from coordinators to the crew had all the answers. They gained my confidence that my mother would be moved to her new home over 500 miles safely. Then they accomplished this by coming through.
Jodi Schubert
July 28, 2023It was a stressful time, a long 20 hour trip, the vehicle is cramped tho adequate, but the caring professionalism of the crew was outstanding! drivers made great time, latisha the cna worked well with my stepdad. I really can't say enough about all of them. thank you for providing this service.
Rob Stone
July 26, 2023I was rather nervous, at first, because the transport team was running late, but once they showed up it was all business. The team was extremely professional, and knew exactly what they needed. They treated my mom and I with courtesy and compassion. I was extremely grateful for the entire group.
Lucus Bennett
July 26, 2023I was super nervous about the transport. The crew was awesome and they made great time. We traveled 1,100 miles from Dallas Texas to Gillette Wyoming. If I had to have one feedback it would be it needs better suspension. The vehicle was great but it was a rough ride in the back and you could feel every bump in the road. I am extremely grateful for the crew and the speed they got us home.
Anne Gaffney
July 20, 2023I have to admit I thought ACC Medlink would be a leap of faith, bordering on stupidity, selecting from google search, prepaying, and trusting very time sensitive delivery of my mom across 3 states to check into a new A/L facility. I can't believe our good fortune. Expensive, yes, but allowed for friend to accompany my mom and take my mom's cat, cat accessories, wheel chair, walker, and some clothes. The 3 other quotes I received did not allow for passenger accompanying. i freaked out seeing the awful BBB rating after the fact. However from initial contact to drop off, every person was assuring, helpful, and way exceeded expectation. if you are flexible I also noted they offer discounts. I was not as on a strict timetable. Special shout out to Hilda, RN, Rich G, and Richard H who drove and took care of my mom during trip. They were on time, safe drivers, super comforting to my mom who has dementia, took food preference, and extra stops. They offered updates and pictures to me. Not to mention arrived at departure facility on time despite tornados to south a day before. The need for this service is real and I can't imagine pulling this off without ACC Medlink. The unknowns driving my mom who has dementia through Chicago would have been very stressful, not to mention all the paperwork and prep at the new facility having to be done upon her arrival. ACC allowed me to do all that and not have the burden of getting my mom here on top of all that. I highly recommend this team and would use them again. It was a very successful Google search. Thank you.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“This team deserves 10 stars out of 5. They were absolutely wonderful, treated us so kindly and with respect.”
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2,500+ reviews10M+ patient milesSince 2010