ACC Medlink Reviews

Everybody was spot on and I would hire you guys in a minute.

The crew were so professional and kind. Let me walk with them to transport. Lisa the nurse was outstanding. She knew exactly what my sister needed. Everything they did made me feel comfortable with her transport that was going to take 12 hrs. Lisa the nurse, Lester and Manuel drivers

The crew was very responsive and helpful throughout a long transport from FL to San Antonio, TX. They made sure my father was well taken care of and as a passenger, supported me and made me feel comfortable. Thank you for covering our meals and having snacks available. It has been a stressful month and having this crew made the journey for my dad tolerable and worth every penny!

Very pleasant people had a excellent ride Will recommend to someone else thanks for the rideee

5+!!! The process from beginning to end went well. Communication was thorough. The crew took good care of my sister and my aunt who traveled with her.

Asking someone to transport your aged father with dementia halfway across the country is very much an act of trust. ACC Medlink, and their employees Bernard, Francis, and Erik exceeded our expectations. Their communications with us and the two care facilities involved was outstanding. They were timely and made an expeditious but caring delivery. Our family is grateful.

Awesome crew!!! They were so kind and caring and so attentive and wonderful!!! Thank you so much. I left a Google review as well.

Excellent communication! Timely pick up and drop off. Great care!

Overall, an excellent experience with ACC Medlink. Ryan and others made it easy to get a quote, patiently answered all my questions, were clear on timelines, followed through reliably with the schedule, followed up with the discharging and receiving nursing homes to make sure everyone was coordinated. Most importantly, the 2 driver team of Hasani and Shalicia, and the nurse Cheryl were kind, patient, warm, and excellent communicators, touching base at multiple points along the route. My mother felt safe with them as she made the 24 hour journey. Very grateful. Thank you so much. The most stressful aspect of this process may be beyond the control of ACC Medlink. If either the sending or receiving facility made an error in being ready for the planned transport dates, I would be responsible for the full fee of transportation. Given that a driving crew would be without the necessary work, I understand. However, the time needed in advance of the reservation to secure the vehicle was earlier than the ability of the discharging facility to have a doctor sign off and confirm the departure. I had to personally have an elder care advocate ask the office of the doctor who would sign the paperwork as to whether they were 100% confident they would approve the said date on time. It all worked out, however, and I am most grateful for the high quality service that was provided. The end feeling is just gratitude.

Would highly recommend! I had a family member driven from Kentucky to New Jersey. ACC MedLink was VERY professional, from the customer service before the trip to the excellent on board staff! The staff were very thorough! I was in contact with the nurse the whole trip, even able to track their location. They escorted her from bed to bed. excellent service! A special thank you to Tawny, Amber and Jordan!