ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Eleanor Kelly
January 22, 2025Excellent job. I didn't meet the crew nor see the inside, but my mom said everyone was wonderful. They were on time.
Marina Goland
January 21, 2025We really appreciate you transferring our mom from Seattle to LA. It was a scary process for us, but the ACC Medlink operator answered all the questions, and the person who was with mom during transfer, Q, was amazing. Thank you for everything Marina
Laura Gregory
January 21, 2025I stressed for a week over hiring a medical transport for our mother. It's hard to know when finding a company online. I researched and called multiple times with questions that were based on reviews and BBB information. Each call gave me more confidence to hire this company. They were honest, helpful and answered all questions I asked without hesitation. I found each representative open and honest and willing to give me the time I needed. I never felt like it was a marketing scheme. In the end it was the correct choice. The transport went smoothly. Thank you very much and we will definitely recommend your company.
Lori Paoletti
January 20, 2025Q was absolutely amazing! He went above and beyond! The care and gentleness that he provided for my Mother was outstanding! He, I believe was sent directly from God! Your company is very fortunate to have him as a Paramedic onboard. He made sure that every little need was met for myself and my Mother. Ryan that set the transportation up was very kind and professional! Janielle and Alexis were like soldiers! They were incredible! They were polite and professional. They persevered through any weather on our long journey from California to Florida! Thank you so much for they care and concern during a very difficult time in our lives (Mom and I). I will recommend your wonderful service to anyone I know!
Greg Jones
January 20, 2025Outstanding experience, highly recommended. The crew was fantastic with my father-in-law.
Charles Moore
January 20, 2025ACC Medlink was fabulous start to finish. We needed to transport my elderly mother from a hospital Memphis TN to NC. My 83 year old dad initiated the process and they were very patient with him. Ultimately I worked with them to finalize all the details. Getting mom discharged and here was not straightforward and they were flexible and professional. They were upfront with pricing, how the process worked, and stayed in touch constantly. 100% recommend!
Joseph Puzzi
January 18, 2025The team was on time and courteous, prepared the van perfectly and transported my mom safely. Despite her significant anxiety and pain, she was comfortable at all times thanks to the crew. We stopped briefly for lunch and that was a nice treat and all coordinated transfers were handled seamlessly. I am thankful for this crew and the company for helping us navigate a difficult time.
Wendi Hogstedt
January 13, 2025I didn't get the three gentleman's names. They did a great job with my in-laws. They had some unexpected bumps in the road with my mother-in-law needing more help than they expected. One of the gentlemen was very sweet and they were all helpful when they arrived.
Stacey Goltermann
January 13, 2025Great service
Mark Goolsby
January 10, 2025The entire crew, Zachariah, Marquette and D'Angelo are a great team. Ryan and Tyler were very helpful from the start. Thank you.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
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2,500+ reviews10M+ patient milesSince 2010