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Long Distance Medical Transport › Reviews

ACC Medlink Reviews: 2,500+ Five-Star Trips

Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.

Answered 24/7 by our team, not a call center.

Senior patient resting on a pillow during an ACC Medlink transport, an attendant at her side
Every review below was written after a real trip like this one.
10 Million+patient miles driven
15,000+families served
2,500+five-star reviews
15+ Yearsestablished 2010
Where these come from

Written by families, after real trips

We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.

2,500+ five-star reviews
from verified post-trip surveys
  • Every family, every tripThe survey goes out after every transport, not just the good ones
  • In their own wordsShown as families wrote them, newest first
  • Real trips onlyWritten after a real transport, not collected from the internet

Ramona Belanger

December 3, 2024
★★★★★
(5/5)
Customer Review:

Transported my sister from Buffalo, NY to northern Michigan. I was able to ride along. Very smooth ride and the crew was very accommodating. It was a long 9 hour drive but my sister was comfortable and secure. I would highly recommend ACC to anyone looking for this type of service.

Why they chose us: Google Seatch

Pam Lazio

November 29, 2024
★★★★★
(5/5)
Customer Review:

Julie is an angel sent from heaven. My son was relaxed even with the terrible pain he was in. When you're a mother it's natural that nobody can take care of your child better than you. I can honesty say that I was 110% comfortable with Julie looking after my son on the 1000 mile trip. She took care of him just like a mother would . She also got him to eat and drink , which I was unable to do. My son told be she was great!!! Julie God Bless and Thank you!

Why they chose us: Professionalism And Kindness

Kimberly Alfreno

November 28, 2024
★★★★★
(5/5)
Customer Review:

Thank you for your professionalism and courtesy during an extremely stressful event. While traveling out of state with my mother she fell critically ill. Once stabilized we had to obtain transportation from New Orleans to Pennsylvania. All of the representatives were very helpful and empathetic. Despite a potential scheduling obstacle the team was able to transport the following day which allowed for a family member to travel with her. Nurse Hilda reached out prior to travel to inquire about health concerns as well as preferences. They made a difficult situation comfortable and ensured a safe transition. Thank you.

Why they chose us: Outstanding Reviews, Price Reduction To Remain Competitive And The Initial Customer Contact

Charles Lyons

November 28, 2024
★★★★★
(5/5)
Customer Review:

Impressive service, care, communication. Highly recommend.

Why they chose us: Quality. Price.

Howard M. Neuger

November 25, 2024
★★★★★
(5/5)
Customer Review:

Julie the RN was great, and I enjoyed the drivers very much as well

Why they chose us: Price And Quality

Stephanie Matthews

November 25, 2024
★★★★★
(5/5)
Customer Review:

I was reluctant about using a transport service at first, but ACC Medlink really put my mind at ease. They were easy to get in contact with, answered the phone every time I called. They explained everything very well, so I knew what I was getting myself into. The transport crew was professional, timely, and courteous. I really enjoyed working with them and will recommend to others.

Why they chose us: Looked Up Online

Eric Bergamyer

November 24, 2024
★★★★★
(5/5)
Customer Review:

Please extend my gratitude to Sandra, Ty, and Eric for their diligence, care, and assistance in their extraordinary effort to deliver the patient to his destination under extremely difficult circumstances given the patients state of mind. My sister and I cannot find the words to express our appreciation to all those involved... Thank you

Why they chose us: Few Choices Available

Dorene Rigley For Florence Murphy

November 23, 2024
★★★★★
(5/5)
Customer Review:

The crew was great

Why they chose us: Quality

Roslyn Holloway

November 22, 2024
★★★★★
(5/5)
Customer Review:

Thanks med link for making this long journey to Atlanta such a smooth ride.The driver kept his eyes on the road and the medical staff was very professional also with husband and handling his meds.They both needs a good raise ?Thanks again and I will recommend you to everyone..

Why they chose us: Recommendation Reviews And Quality

Matt Flynn

November 21, 2024
★★★★★
(5/5)
Customer Review:

The team was is in constant contact with us. It took time to coordinate the transportation with medical facilities and the team was able to deal directly with hospital and set the time and conditions. They showed up exactly at the time arranged and explained everything to us. They really cared about us and wanted to make sure we felt at ease. It is costly but it was worth well worth the cost. Unfortunately we used another company prior for a shorter transport at a lower cost but it did not go well. ACC Medlink was outstanding.

Why they chose us: Customer Service
Use these

Read these before you choose anyone

Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.

★★★★★
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
Catherine P., verified post-trip survey

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2,500+ reviews10M+ patient milesSince 2010

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