ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Niesha London
December 21, 2023Nurse Hilda was amazing. She was very courteous and kind. She made sure my cousin had everything she needed to be comfortable and happy. She continuously checked and changed my cousin's briefs whenever we made a stop. She kept my cousin entertained by playing movies during our transportation. Our drivers Rich G and James were also amazing. They were both friendly and courteous. Both are great and safe drivers. I was very pleased with our transportation crew. The only thing that I was disappointed about was there was a leak from the roof inside the van. The owners should definitely make that a priority in having it repaired. Overall I was pleased with ACC Medlink.
Michelle Lamora
December 18, 2023Very happy with the communication and service from this company. We would gladly use them again.
Carly Dickinson
December 12, 2023The team was communicative and friendly. They treated my uncle with dignity and were prompt to respond along the way to any questions or concerns.
Alma Grady
December 11, 2023The transport coordinators were excellent, Evelyn, and another man. They handled our request with utmost efficiency. I met Alex and Mike briefly and they were courteous and personable. I had more interaction with Linda, Lois' nurse and she was very caring and helpful. It was especially helpful to know that she would be devoting herself to Lois' care and comfort for the long transport from South Carolina to Pennsylvania!! I can't say enough good things about our experience!
Greg Gramke
December 10, 2023The ACC Medlink did a great job in helping us coordinate overnight medical transport across several states for my mother. From the quotation through trip scheduling to pick-up and final drop-off, the entire team was great to work with and displayed high professionalism and care. DeAngelo did a great job of keeping us informed during the trip of status and medical condition, while Damon and David did a great job driving through the night. I highly recommend them as a service provider of choice for medical transport.
Dana Rappenecker
December 9, 2023Everyone was extremely courteous, helpful and kind while taking my mom from Florida to NJ on such short notice. Tyler in the call center from NJ was reassuring and extremely knowledgeable. Thank you for safely transporting my mom and aunt .
Helen Bellew
December 8, 2023Our crew was wonderful! Our drivers, Casey and Gerard (sp) managed to avoid traffic jams and delays due to construction, made sufficient stops and asked several times if we needed a stop. The ride was smooth and elicited trust in their competence and professional ability! Michael's caring and compassionate manner and attention to Frances was amazing! Even when we reached Mt. Notre Dame, the crew made sure that Frances was properly positioned on the stretcher and sitting up so that she could see and greet the sisters who were waiting to welcome her. The office staff was also very helpful to us- Truman and Nicky were responsive and patient with our many questions!
Christine Conner
December 1, 2023I was kept up to date on the travel and pending arrival time of my family member either by phone or text. Very friendly, courteous crew.
Marlene Russell
November 30, 2023Very satisfied with the staff and service provided. The van itself was very bumpy, though. The nurse was amazing! Arrived ahead of schedule and my family was kept updated. Highly recommend your transport service.
Tina Russell
November 29, 2023She was very good at keeping me informed about the patient travels. Let me talk to him and sent photo of him on his journey. Very understanding.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“This team deserves 10 stars out of 5. They were absolutely wonderful, treated us so kindly and with respect.”
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2,500+ reviews10M+ patient milesSince 2010