ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Molly Catron
September 5, 2022My mother-in-law had a pleasant trip amd enjoyed the crew. They arrived in a timely fashion and were very courteous. You admin process is very efficient and helpful. Thank you, Molly Catron
Sandra Meir
September 5, 2022Kind and courteous staff from the office to the transport. Would highly recommend ACC to anyone in need of transport. The crew made the long trip enjoyable and very comfortable. Thank you!
Marjorie Paier
September 2, 2022I am also very grateful to Maria who coordinated the transport. She was incredibly responsive and compassionate. I felt that she understood the stress and fear I was feeling about moving my mother from RI to NJ and assured me that all would be okay. It was far better than okay the service received was outstanding in all categories. Thank you!
Diana Proby
August 29, 2022Very attentive to her needs and comfort. Kept her updated on progress of trip.
Nancy Glaser
August 29, 2022The driver team and nurse were outstanding. They went above and beyond to ensure my mother were as comfortable as possible given the travel circumstances. They stopped for us when needed, always asked if we needed anything and still kept to the travel time frame. Thank you for making a potentially difficult trip so easy. Nancy Glaser
Jeanette Valdez
August 29, 2022So thankful for Chris, Gabriel, and Landon! They safely transported my mother across the country. They were very attentive and provided regular updates. In addition, the process with ACC to schedule/arrange was super easy, and they coordinated directly with both facilities for a smooth transition. Would definitely recommend!
Carrie Callisch
August 29, 2022Everyone I worked with over the phone from scheduling to billing was extremely helpful. The crew that arrived took excellent care of my mom on her journey to Texas. She felt safe and was comfortable. The crew was compassionate and kind.
Gail Dickson
August 28, 2022Chris, Gabriel, and Landon were spectacular! All 3 were very professional and attentive. They made the trip from TN to CA a breeze. They were the best!
Cindy Price
August 26, 2022The Price family very much appreciates the efforts made by Helen, Brianna, and the schedulers in Punta Gorda to meet our somewhat rushed needs. Our crew -- drivers JoMo and Jose, and EMT Chris -- were delightful and accommodated us in all ways. JoMo worked magic through a closed highway section and adjacent roads. We always felt safe with JoMo's and Jose's driving. The van, its beds and seats were super comfortable. The reason I'm giving the vehicle overall a 4-star rating is the van lacks an electrical or USB outlet for passengers to charge their mobile devices. The crew readily allowed us to use an outlet behind the driver. Thank you very much. We strongly encourage anyone needing safe, comfortable medical transport to use ACC Medlink.
Anne Burruss
August 25, 2022Each individual of the transport group was wonderful!! I spoke to a Eric the most but they all took really excellent care of my mom and me. Thank you!!
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“Thank you ACC for sending such a wonderful team of workers to transport my husband home.”
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2,500+ reviews10M+ patient milesSince 2010