ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Shaun'tel Surratt
May 13, 2022The crew was amazing! All three of them. Although we lost our loved one on the way, they were excellent with assisting Margaret and very comforting. I could not thank you enough for all that you all have done to help us in this process. Although he was an hour or so from his physical house, he made it to NC, his home state... which is what he wanted. He wanted to go home! Your service is awesome! To Maria, Tammy, Chris and the drivers and nurse on board, I am so grateful for you!
Charles Austin
May 12, 2022Kyle was very professional and very nice to travel with.
Marybeth Fenuccio
May 11, 2022I had a lot of anxiety regarding the transporting of my father who is 94 years old with dementia from North Carolina to Massachusetts but everyone I had contact with always made me feel comfortable by their professionalism. His aide stayed in contact with me throughout the transport and made me and my father feel at ease with the whole situation. It was a very good experience and made my father feel like he was on an adventure. Thanks to all!!
Alison Pratt
May 9, 2022I was riding with my very frail mother. They arrived on time and did a great job to safely get her on board and transported. Very friendly staff. An outlet for my phone charger was available, very helpful for a long trip. Also, got to the location with no wrong turns! Very reassuring to be able to ride with her.
Melisa Blanchard
May 9, 2022Overall the transport was great. My suggestion is when you have a female elderly pt you should have a female Rn on board to have to change them if the pt is incontinent. I feel this would put them more at ease.
Beth Gilhooley
May 8, 2022We had an amazing experience with ACC Medlink from start to finish! We worked with Brittany, Nicky & MarieAnn in customer service. They were professional, knowledgeable and friendly each step of the way. The transport staff, Joel, Krista and Jonathan keep us updated through out the entire transport. They took excellent care of our sister Donna. She is arrived in Boston 15 hours later well rested with a smile on her face! Thank you for taking such good care of our family. The Gilhooleys
Stephen Appe
May 7, 2022The whole experience using ACC Medlink was top notch. Up front the service was explained clearly. There was a good stream of communication. Medlink coordinated with the pickup and delivery locations directly and communicated with me so I always had a good sense of what was going on. At the drop off all 3 of the team members were engaged and active and personable. It was very important to me to get a sense of who they were as people and I got a good vibe from the way they were all working to make my 95 year old mother's transition a comfortable one. Overall I would highly recommend this service to anyone needing long distance elderly or medical related transportation.
Philip Clark
May 3, 2022Thank You and Keep up the Good work!!
William Turner
May 3, 2022ACC Medlink did an outstanding job transporting our son from Falls Church Virginia to Providence Rhode Island. I would recommend this company to anyone. They are professional and dependable. Thanks, William & Christine
Ruth Ann Cavender
May 2, 2022Vey comfortable ride, crew was attentive. Watching movies was very nice to pass the time.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“Thank you ACC for sending such a wonderful team of workers to transport my husband home.”
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2,500+ reviews10M+ patient milesSince 2010