ACC Medlink Reviews: 2,500+ Five-Star Trips

I only have one thing that I would have changed and that would be not leaving in traffic time as the driver changed lanes too often and had to slam on the brakes once. It is uncomfortable riding backwards but the changing of lanes so often throws you around in the very back!

Every member of the crew was polite, efficient, and respectful. The vehicle was clean, tidy, and well maintained. My needs were met. We arrived on time. Really enjoyed the movie selection. I would highly recommend ACC Medlink!

Overall the transport was on time and what was expected. The crew was courteous and respectful. I had some challenges initially trying to get information and confirmation of the trip. Once confirmed and I was given a firm time, everything went off without issue.

Everything about and everyone involved in the transport - from start to finish was first rate! Beth, the trip coordinator, was wonderful. Very responsive, attentive to detail and reassuring. All important as I was transporting my 89 year old mother with many medical conditions from NY to Florida. My mother then raved about Tonya, her nurse on board, and Kaishon and Shawn, her two drivers, stating that they were all so caring, attentive, funny and kind. She didn't mind the long trip at all and slept soundly overnight knowing she was being so well taken care of. Finally, I called the office about final Zelle payment and I got a quick courteous confirmation. This is an excellent transport service. 5 star rating from me and my mother!!

Loved the fact that the system recognized my phone number and linked my request so that no matter who I spoke with, they had the details. Communication was very good with following up, rescheduling when a crew member was unable to make it in. Pricing was very fair.

My father 89 year old father needed to be moved from Virginia to Pennsylvania, a five hour drive. Your company was easy to book with very helpful people. He had many limitations and needed oxygen and it was no problem for the staff in the transport. He was extremely comfortable and well looked after. And phone calls about his status were freely available by the attending nurse. The expense was worth his security in getting where he needed to be.

Im so sorry I do not have the crew member names. But everyone was so wonderful. Moving my dad from Ohio to Arizona almost seemed impossible until we found AAC. Pricing is extremely comparative to other options, the crew was great with my dad and the drive wa super accommodating for his needs. We are super grateful and thankful!!

After being discharged from the hospital in Ohio, with a long recovery ahead of me I needed the help of my family to heal. My daughter, who lives in South Carolina set up the transport from the hospital to her home. Our "dream team" arrived and from the start, made this otherwise stressful trip, a breeze. We could not have asked for a better crew. They were caring, attentive, and clearly love what they do. If you are in need of long distance transport, don't hesitate to call ACC Medlink. If you're lucky, you will get Nurse Tonya and Kaishon and Shawn as your crew. I am happy to report I am recovering, and being pampered in my daughter's home in beautiful South Carolina!

Overall Great experience starting with customer service and care coordinators then to the crew, Vanessa Desmond and Pat gave great care to my parents and made them feel very safe and cared for. Our transport was from FL to OH and it was great! Thank You

I was happy with your company from the first phone call. I talking to several different people at your company. They were all aware of the case and very helpful. The trip was well coordinated with the hospital and I was kept informed by Tonia as to when they left NYC and again an hour before arrival at the facility. My son was reluctant when he first heard that was how he was being transferred. When I saw him Saturday he said the people could not have been nicer. Thank you so much.