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ACC Medlink Reviews: 2,500+ Five-Star Trips

Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.

Answered 24/7 by our team, not a call center.

Senior patient resting on a pillow during an ACC Medlink transport, an attendant at her side
Every review below was written after a real trip like this one.
10 Million+patient miles driven
15,000+families served
2,500+five-star reviews
15+ Yearsestablished 2010
Where these come from

Written by families, after real trips

We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.

2,500+ five-star reviews
from verified post-trip surveys
  • Every family, every tripThe survey goes out after every transport, not just the good ones
  • In their own wordsShown as families wrote them, newest first
  • Real trips onlyWritten after a real transport, not collected from the internet

Darlene Delaney

March 7, 2022
★★★★★
(5/5)
Customer Review:

All were very helpful with our situation. My whole family thanks you very much.

Why they chose us: Price...quality

Ihor Miskewycz

March 7, 2022
★★★★★
(5/5)
Customer Review:

I would definitely recommend this service and company to anyone interested.

Why they chose us: Internet

William Jonas

March 7, 2022
★★★★★
(5/5)
Customer Review:

Every one was very accommodating, and kind. The only issue was that the oxygen concentrator supplied by the transport was drawing too much current, so could not be used. Without it, we could not travel (my mom required oxygen). Luckily I had a less powerful concentrator on hand, supplied by my mom's hospice care provider. We were able to use it, though I then had to send it back to Chicago. Not sure what we would have done if I hadn't had an extra concentrator. This consideration would be extremely important for your future clients requiring oxygen.

Why they chose us: Availability, Reviews, And Website

Cynthia Mercado

March 7, 2022
★★★★★
(5/5)
Customer Review:

Everyone was so kind and professional. Would not have been such a pleasant trip without their efforts! Thank you so much!

Why they chose us: Quality

Jeannie Matsook

March 3, 2022
★★★★★
(5/5)
Customer Review:

I was very nervous about my 85 year old moms transport. I was always contacted by coordinators confirming everything. They couldn't have been more helpful from the initial call, the booking of the transfer and always calling to confirm everything The crew was outstanding. Dan, the EMT and the drivers made my mom so at ease and took excellent care of her. She loved them and is still talking about them. Thank you for making a stressful situation so smooth and easy.

Why they chose us: Price

Kim Nye

March 2, 2022
★★★★★
(5/5)
Customer Review:

My father in law was very ill in Florida and we could not figure out a way to get him back to Ohio. I came across ACC Medlink when searching to see if there was a medical transport that would travel across several states. I am so glad I did. I spoke to several different people in the course of a few days to line everything up, and everyone was knowledgeable, courteous and helpful. We were able to set up the transport within days. The drivers and nurse took great care of my father in law and his companion and made their 18 hour drive comfortable and kept in touch with my husband the entire time. I highly recommend this service to anyone. It truly was a Godsend to us!

Why they chose us: We Needed A Way To Transport Quickly And The High Reviews And Customer Service Girls We Talked To Convinced Us It Was The Right Choice.

Jeffrey Herring

March 1, 2022
★★★★★
(5/5)
Customer Review:

Such great service, attitude and dedication to producing a great product. Great medical monitoring and care during transport with knowledge of the patient's (my father's) needs and concerns. Great driving by both Alex and Chris getting from Florida to Mass safely and efficiently.

Why they chose us: Recommendation

Walter Gurzynski

March 1, 2022
★★★★★
(5/5)
Customer Review:

Moved my dad from Florida to North Carolina. Acc answered my questions politely and intelligently every time. They called me back with information that I asked for. Always friendly and so professional. This was a hard process for us to undertake but truly ACC made me feel safe and secure throughout. My dad apparently watched some of his favorite western movies in the transport on the ride up. I'm sure that made him enjoy his 'road trip' all the more.

Why they chose us: Internet Ratings

Bill Robinson

March 1, 2022
★★★★★
(5/5)
Customer Review:

Awesome crew. Courteous, professional and fun to be with for an 8 hour ride from Marietta, Ga to Daytona Beach, Fl. Highly recommend ACC and this team.

Why they chose us: Avaialability

Rouse Fountain

February 28, 2022
★★★★★
(5/5)
Customer Review:

We were so fortunate to find your service. Everyone I spoke to answered every question, big and small. The office staff were so pleasant and seemed to genuinely care. My parents were not the easiest, but Chris was very compassionate. My only recommendation would be, allow the passengers to ride forward. Riding backwards made the trip more stressful for them. Thank you all!!!

Why they chose us: Research And Reviews
Use these

Read these before you choose anyone

Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.

★★★★★
“Thank you ACC for sending such a wonderful team of workers to transport my husband home.”
Marshall Q., verified post-trip survey

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