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ACC Medlink Reviews: 2,500+ Five-Star Trips

Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.

Answered 24/7 by our team, not a call center.

Senior patient resting on a pillow during an ACC Medlink transport, an attendant at her side
Every review below was written after a real trip like this one.
10 Million+patient miles driven
15,000+families served
2,500+five-star reviews
15+ Yearsestablished 2010
Where these come from

Written by families, after real trips

We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.

2,500+ five-star reviews
from verified post-trip surveys
  • Every family, every tripThe survey goes out after every transport, not just the good ones
  • In their own wordsShown as families wrote them, newest first
  • Real trips onlyWritten after a real transport, not collected from the internet

Kathleen Baugh

June 22, 2021
★★★★★
(5/5)
Customer Review:

Eric was extremely helpful and easy to communicate with. He kept my dad very comfortable. He has issues with sundowning so I was worried about the overnight trip. They had no issues and dad arrived safe and sound! Thanks Eric and crew for all of your hard work and professionalism!!

Why they chose us: Price, Google

Eve Young

June 22, 2021
★★★★★
(5/5)
Customer Review:

Thank you so very much for providing this high quality service. From pick up until the end of our long journey, we were well cared for. The crew was attentive and professional, and full of kindness. We are very grateful for the high quality care you provided.

Why they chose us: Reviews Indicated High Quality Service. Dates Were Available For Transport.

Matt Drysdale

June 22, 2021
★★★★★
(5/5)
Customer Review:

CarolAnne was always on top of things. I met but did not travel with the crew. From what I saw and the feedback I received, we will look to use you again and will request the same crew.

Why they chose us: Availability And Price

Lauren Williams

June 22, 2021
★★★★★
(5/5)
Customer Review:

The team took great care of my cousin Eugene, moving into an assisted living facility many hours away. He enjoyed his trip (the longest he's had in decades) and arrived safe, comfortable, and well fed! Thank you so much for all you do.

Why they chose us: Recommendation From Care One In Wall Township Nj

Adrianne Aiken

June 12, 2021
★★★★★
(5/5)
Customer Review:

They were prompt with the pickup and very professional. Additionally, they were friendly and was on schedule for the drop off. We were happy with the entire process. Thank you!

Why they chose us: Couldn’t Find Any Other Options

Melinda Slaughter

June 9, 2021
★★★★★
(5/5)
Customer Review:

I worked with the staff at ACC Medlink to connect them with my mother-in-law. The team was responsive, professional and very helpful. Their patience and assistance with multiple date changes due to our family member's deteriorating health was very comforting.

Why they chose us: Recommendation

William Gerity

June 8, 2021
★★★★★
(5/5)
Customer Review:

All interaction with ACC Medlink has exceeded our very high expectations. Professionalism was readily apparent from the promptly answered emails, returned phone calls, ease of booking and most importantly, the transport crew. We were also very impressed with the ground transportation van and the status updates from Eric. We would unquestionably recommend ACC Medlink.

Why they chose us: Website And Recommendations

Kevork Moukhtarian

May 29, 2021
★★★★★
(5/5)
Customer Review:

I cannot say enough about ACC Medlink. You are all angels on earth, making the impossible into something attainable. We were able to get my father in law transported back from Florida to Massachusetts to be in his home surrounded by friends and family thanks to all of you. From the moment I called I was greeted and helped by the most professional representatives. My experience from beginning to end was A+. The driving team was great! Thank you, Debbie, Owen and John G for treating my father in law with dignity and respect. God bless you all!!!

Why they chose us: Recommendation

Paulette Mackey

May 28, 2021
★★★★★
(5/5)
Customer Review:

My mothers trip, 7.5 hours worth, went smoothly and she said it felt like 2 hours. Great crew and comfortable travel accomodations.

Why they chose us: Google Search

Betty C Reed

May 25, 2021
★★★★★
(5/5)
Customer Review:

They were not only on time and friendly but were very professional- yet compassionate and saw to our every need. They were a great crew- worked well together.

Why they chose us: Price & Availability
Use these

Read these before you choose anyone

Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.

★★★★★
“While out on our family trip my mom fell and became increasingly confused. We have been back and forth to the hospital for months now.”
Carol F., verified post-trip survey

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2,500+ reviews10M+ patient milesSince 2010

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