ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Scott Wycherley
April 29, 2021We were impressed from the get-go with the personal and caring tone of everyone with whom we had contact from the company. On the transport itself, the RN Jan called us twice to talk with the patient and reassure him. After their 20 virtually non-stop trip they seemed well rested and enthused to go on to their next assignment. We would highly recommend Air Critical Care to anyone needing transport services. Scott and Deb Wycherley, Townsend, WI
Brittney Briggs
April 27, 2021My overall experience with everyone at ACC was amazing. Everyone was very friendly and helpful at every interaction. The transport team we had (Debbie and Jan) were phenomenal with my grandmother and our whole family. This was an emotional experience for our whole family and the crew was with us every step of the way! We would use this service again in a heart beat
Linda Harry
April 21, 2021Mrs. Cox felt very comfortable with the crew. She is almost ninety and has been very sick, so this trip being stress free was extremely important. Thank you for your help.
Maureen Mcmahon
April 15, 2021I so appreciated your thoroughness, attention to detail, and your willingness to work with the nursing centers at both ends of the journey for my disabled sister. Most importantly, I appreciate the ability to access qualified and courteous ACC staff 24/7 to ask questions, adjust timelines, and finalize the transportation details.
Stephen Niarhos
April 15, 2021The team was wonderful especially Owen. Very compassionate and attentive. Made the long trip more pleasant.
April Gattis
April 15, 2021We were amazed at the wonderful service and care provided. The only discomfort (if any) was that though the van was very nice it seemed quite bumpy at times. My mother made the 2000 + mile trip without issue. We are very grateful to the gentlemen that drove and provided care.
Randy Bridges
April 13, 2021On two occasions medical air transport was required. The services received were outstanding.
Sarah Musler
April 13, 2021ACC Medlink cared for my mother's needs, fulfilled their promises, and handled every aspect of the transport. I felt confident my mother was in good hands from beginning to end of her journey. Thank you!
Jane Barwig
April 3, 2021competent, professional, got the job done well
Pat Luebben
April 1, 2021My husband loved the crew. Very professional. Made the long journey to Ohio less stressful. I've already recommended Medlink to a family member that needs special care to Florida. Thank you for your service!
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“While out on our family trip my mom fell and became increasingly confused. We have been back and forth to the hospital for months now.”
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2,500+ reviews10M+ patient milesSince 2010