ACC Medlink Reviews: 2,500+ Five-Star Trips

I highly recommend ACC Medlink. Excellent company to use for long distance medical transportation. From the quote process to the booking process was an ease. They coordinated everything between the two facilities so we did not have to worry about it. Made my father and sister comfortable on the 12+ hour ride from CT to SC. Even put the hockey game on the tv for them to watch. Were prompt, actually earlier than scheduled, for the pick up. Made sure my father had all his belongings from the room. Upon arrival the next morning in Hilton Head they promptly wheeled my father directly to his room and made sure he was all settled in. Such professionalism on all parts. Again, highly recommend!!

Thanks for making this trip easier for me and my husband.

We needed to move my mom from Minnesota to Colorado to be closer to family. ACC was wonderful! My mom's trip went very well. She was well cared for and happy. The company made communication seamless and spoke with both care facilities as well as the family. I highly recommend ACC.

Excellent careful driving. When he drove, the ride was smoother.

Service and staff were terrific.

Two issues: 1. A member of the crew forgot to call me once the trip was completed. A courtesy call should have been made. 2. Although I did specifically request a female medic for my mom, the COVID-19 situation made things more complicated and caused the trip to be rescheduled resulting in a male medic instead. It seems there was no way around this because of a "3 day window" once the COVID-19 test is administered to when the patient needs to arrive at the (Massachusetts) facility from out of state. At that point, I chose to complete the transport as soon as possible and not wait for a female medic to be scheduled. Everything else was excellent. Thanks for safely transporting my mom and taking care of her along the way.

MEDLINK transported my wife and me from Wilmington, DE to Newport, RI. From the moment we met, each member of the crew (Nate, Joel and Jan) was supportive, helpful, kind and professional. When a medical question arose from the receiving facility, the crew worked diligently to solve the problem . . . and they did! Jan (nurse) provided outstanding care for my wife. And Joel and Nate were ready to help in any way. The driving was excellent, even while passing through NYC. I was a bit anxious about this trip, but my anxiety was calmed quickly, and the trip and the team were excellent. I will recommend this company and this team to anyone who has this need. My only recommendation is that overhead steadying bars be installed in the vehicle to ease movement and provide safety while travelling David Robinson, West Grove, PA.

Transported my stepfather Stephen W Higdon. My mother rode along and was VERY APPRECIATIVE of the services provided. She especially wanted to recognize Jim Parker, Desmond Harley, and Eric Odroniec for the services. They were courteous and respectful and took good care of my dad. Thank you.

I had planned to move my Mom across country (CT to CA), nursing home to nursing home in early March. I had to abruptly cancel at the last minute due to COVID and we thought the transfer could never be realized. I am still stunned that ACC was able to pull it off so successfully via commercial air escort. I was impressed from the start based on ACC's responsiveness (Maria in particular). Justin accompanied my Mom and could not have been more professional. He was calm, organized, and kept me up to date. Mom (a known tough customer) told me how great Justin was without even being prompted. I highly recommend ACC for anyone that needs this type of support.

ACC Medlink worked with me to transport my mom short notice from North Carolina to Ohio. While I hope I never need to use medical transport again, if I do, I will absolutely use ACC Medlink.