ACC Medlink Reviews

We recently hired ACC Medlink Non-Emergency Transport Service for long distance transport a family member with post-stoke recovery cross country from West to East coast. We are grateful and appreciative with the ACC Medlink staff with medic and two drivers who were professional, friendly and patient. They ensure care and comfort for the patient and our family members to safely reach our destination. They were accommodating even when asked for additional family member to travel with patient. With that said, we are very thankful to this staff for providing us service during a holiday to be away from their families during Thanksgiving holiday weekend. We wish them the best and safe travels on their continuing journeys.

Roberta went above and beyond to make our mom feel calm and get through a difficult transitional move. She even bought her a birthday card and piece of cake when she found out her Birthday was in 2 days. Exceptional service!!

Fantastic job! I cannot recommend highly enough!

Thanks for all your help and support.

The entire team was professional and we were grateful for their support, the driver Tim was personable and really made sure we were ok. It would be good if someone would explain at the beginning of the trip how the rest stops were handled (I didn't know to talk to the driver about snacks so I paid for them myself and later found out that I needed to tell the driver at the stops). Everything was very simple and Dee and Andrew were great also. They really helped when we got home and the nurse, Dee said, 'This is why we do the job- to see the look when you get home '. I was very pleased.

Everything was well coordinated and trip went smoothly and on schedule.

ACC Medlink was excellent throughout the process, starting with the first phone call. They really took wonderful care of my mother-in-law, and their communication was just excellent. Roberta (the nurse), the drivers, and Maria in the office were wonderful. Highly recommend this company if you want your loved one to be well-cared for.

ACC MedLink provided exceptional medical transportation services during our time of need. They arrived promptly for pickup and ensured we reached our destination safely and on schedule. Their team was also very attentive to our comfort, making frequent rest stops as needed.

My father-in-law said they did a really good job

Everything went so smoothly. The coordinators were on top of everything. I got timely reminders before the trip. The crew made every attempt to keep my brother calm on a seven hour ride. They called when they left and they left on time. They called when my brother needed to talk to me. They were very friendly and professional when they delivered him to the nursing home. All in all, a great experience.