ACC Medlink Reviews: 2,500+ Five-Star Trips

The drivers were very professional, courteous and timely. They made a rough family situation a little more pleasant. I would definitely recommend them.

When another company could not guarantee a flight from a hospice facility in Gilbert, AZ to San Diego, CA for our father 2 days before our transfer date, I found ACC MEDLINK online. I spoke with Nikki L., a Transport Coordinator on a Sunday Morning and we got an itinerary confirmation on Monday afternoon. Nikki worked overtime to make this happen for our family. She was truly our Christmas angel! Once the itinerary was set, the rest of the staff facilitated and provided the transport in a professional and courteous manner. Our father has flown his own planes for over 50 years, and he was extremely impressed with the flight crew and their professionalism. These situations are never easy for families to undertake without the help of companies like ACC MEDLINK. They delivered all that we needed to make this happen. I would highly recommend them. In fact, I just did before writing this review. The Hospice social worker just called me to ask who used to transport our father because she had another family inquiring about this service. I gave them the website for ACC MEDLINK with the highest recommendation. Thank you so much for all your help.

Again thank you for everything. The whole experience was very comfortable and pleasant for my parents as they were not sure what to expect going into it.

Great job in getting Langley to Berkeley in one piece. I appreciated your efforts. The team did great.

A great experience. Top notch customer service and the crew was polite and professional. Highly recommend.

This was an outstanding experience. I cant thank you enough for all that you did. Everything was so smooth and well coordinates. My parents were very comfortable. They loved Cory and he took excellent care of Mom, Dad and their dog Abbey

ACC Medlink USA Ground transported my sister-in-law Patricia from Seattle to Fort Lauderdale after her Stroke. I accompanied Patricia on the trip because she is no longer able to walk or speak. We needed to move her to SoFla to be near family for support and advocacy. Patricia could not be cleared to fly due to the risk for causing additional blood clots. A nurse in her Seattle Rehab suggested hiring a medical transporter team to move her. She said other patients from her Seattle rehab were moved successfully to San Francisco and Las Vegas. We didn’t know such services were even possible. The telephone representatives were very nice and walked us through the entire contract process and what to expect about the trip. They were very knowledgeable and answered all our questions. I was a bit nervous and apprehensive about taking such a long trip with Pat. However they were confident they could take excellent care of us which is exactly what they did. We left Seattle on 11/26 at 11:45am and arrived in Fort Lauderdale 11/29 at 3:30am. Our two drivers drove us nonstop. They alternated taking sleeping breaks to stay fresh and alert. We stopped only for fuel, toilet breaks and to get food. They always asked if the restaurant choices were acceptable and would order take-away while en route and then pick it up to eat in our medical van. They kindly insisted on paying for all food during our trip. They had an onboard cooler to keep Patricia’s protein shakes and water cold. They also had a big box filled with a wide assortment of chips, cookies and doughnuts that I was welcome to enjoy. James and Kelon could not have been any more hospitable, friendly and knowledgeable. Our nurse was Stacey was a sweetheart. She was very kind and caring to Patricia. She tried to get her to eat by feeding her mashed potatoes, apple sauce with her medication and protein shakes. Stacey made sure Patricia was clean/dry, warm, comfortable and securely buckled to her bed. Stacey “charted” all medication she dispensed and food she fed her. The team was very engaging and we shared stories during the trip. I was able to access the internet on my iPhone to watched videos, read news, checked weather condition’s. I was able to keep in touch with family and friends about our progress and locations. Everything was great! My feedback on the vehicle would be to install cup holders for beverages and handles above the beds to make it easier to get on and off. The beds are very similar to the ones you’d fine in a physician’s examination room. The handles would be helpful when experiencing bumpy roads and making sudden stops. The experience was similar to how it feels when flying and getting caught in air turbulence. Overall I highly recommend ACC Medlink. Our coast to coast journey was wonderful. Could not have been blessed with nicer and more knowledgeable people who took excellent care of us during our Thanksgiving trip from Seattle to Fort Lauderdale. Thank you!

EVERYONE I met and spoke with on the phone was wonderful! The facility our family member was brought to was also very impressed by you company! Thank you so much!

We traveled on Thanksgiving and the crew of DiAngelo (Medic) and drivers Eric and Bernard Jr, were EXCEPTIONAL, couldn’t have had a better crew. Very polite and respectful and they made myself and my dad very comfortable during the 9 hour trip to Michigan.

We recently hire ACC Medlink Non-Emergency Transport Service for long distance transport a family member with post-stoke recovery cross country feom West to East coast. We are grateful and appreciative with this ACC Medlink staff with medic and two drivers who were professional, friendly and patients (no pun intended). They ensure care and comfort for patient and our family members safely reach our destination. They were accommodating even when asked for additional gain member to travel with patient. With that said, we are very thankful to this staff for providing us service during a holiday to be away from their families during Thanksgiving holiday weekend. We wish them the best and safe travels on their continuing journeys.