ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Hod Nichols
August 6, 2025Andrea was outstanding. Kind, caring, and very capable.
Jayne Mcgraw
August 6, 2025Everything was exceptional. There was a delayed in take off, but for good reasons. The only problem l had was the answsering service at night could not connect me with the crew or give an answer to where the Crew was. The Crew was very professional. The ride was comfortable. Our meals were paid for. I wish many knew this kind of service existed. I had to share with the hospital case workers the wonderful service that is available across USA and beyond. Thank you.
Michelle Hogan
August 6, 2025For traveling in the hottest days of summer for 2 days straight, I was still pleased with Mom's trip. They were good with Mom and very nice to her companion, they went out of their way considering being delayed behind accidents. Top notch, thanks for getting Mom home safely.
Donald Emigh
August 4, 2025Joan said it was a good experience and very professional.
Cary Worthy
August 4, 2025Thanks for keeping me informed during the trip.
Kenneth Elliott
July 31, 2025All 3 of the team were awesome. They were professional and very attentive to our needs
Susan Foreman
July 31, 2025Your crew kept in contact throughout the trip and Ohio State Dodd Hall said your people did an excellent job! Thank you so much
Suzanne Campbell
July 31, 2025I also want to give a big shout out to the customer service team who helped me greatly during the planning process. They were very thorough with their information, direction and follow up leading up to my mom's medical transport. I couldn't have done it without them, and their professionalism was top notch.
Wendi Bomback
July 30, 2025Marquette and Cheryl were professional and fun and helped my parents enjoy what would've otherwise been a very difficult trip for them. They were prompt and communicated clearly and efficiently. They were very accommodating while needing to travel alongside my husband and myself. I have nothing but a glowing review for them!
Cora Hernandez
July 30, 2025All 3 were friendly, kind, and respectful. It was an uneventful 22 hour drive!
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
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2,500+ reviews10M+ patient milesSince 2010