ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Henry Simmons
July 18, 2025Service was outstanding from initial inquiry about features and costs, booking with trip coordinator, periodic texts from driver regarding my brother's condition and trip schedule. Very pleased with company's coordination with respective care facilities. Quite satisfied with efficiency and professionalism.
Ankita Gupta
July 16, 2025Cynthia the driver went above and beyond to provide text message updates that helped us coordinate with the transport van. Also provided pictures from the drop off location. Thank you!
Claudia Douponce
July 16, 2025From customer service to crew members to transport...all were done with excellence and great care for my mother as they transported her from Alabama to Colorado. Communication with the crew prior to pick up and during transport was awesome. Once they arrived, they took care of getting her settled in her room and even carried all her luggage in. Thank you so much for the care you gave my mom! I would highly recommend you to anyone who needs help medically transporting a loved one.
Nathaniel Hill
July 14, 2025Very nice and helpful crew.
Lucy Rodriguez
July 14, 2025The medic Danny made sure that we were kept abreast of the locations and times of the transfer from Georgia to Florida
Marci Stanley
July 11, 2025Very impressed with this company.The Medic Eric and the 2 drivers (sorry, can't remember their names) were so kind and reassuring when they transported my elderly mom and me from NC to FL. I considered other travel options, but since my mom has dementia, this was the only transportation that made sense. We traveled through the night and my mom slept the whole way! I highly recommend.
Gail Arena
July 11, 2025We hired them to transport my family member from south carolina to NJ. The service and care that was provided was suburb and I would have given 5 stars except for the fact that the ride itself was an overnight and was told it would be 14 hours. It actually took only 12 hours (not sure if they were speeding or no traffic) so they arrived in morning. According to family member it was the worse ride he every had because he was situated at the very back of this beautiful van that had no suspension He felt every bump, being jostled around and had road noise the whole trip. Didn't get much sleep. The crew even said that they have spoken to company about it. The crew was great and Q kept me updated during the trip. When they arrived they brought him to his room. And made sure he was comfortable. Really nice guys.
Priya Patel
July 10, 2025We were in a pickle trying to figure out how to get my grandma home after visiting family and having severe back pains and being in the hospital. We had no idea a service like this was available. From the original call with Nikki and her explaining the entire process to Tyler scheduling everything and even going the extra step to call the day before to make sure we had no further questions. On the day of pickup the crew was amazing. The medic was DaKwon and drivers were Marquette and Kacey. These three men were fabulous from the get go. They were so kind with my grandma and treated her like their own. The entire journey they were very professional and helpful. They made stops when needed in safe areas and gave us privacy when needed. The entire bus is private. There are extra blinds if needed however the windows are tinted so no one from the outside can see in. When we arrived to our destination again the three guys were super professional and careful with everything. We couldn't have asked for a better crew and company! My grandma was very happy with the transport and didn't feel uncomfortable at all.
Mel Patel
July 10, 2025Thank you all of ACC Medical.
Kenneth Elliott
July 9, 2025Awesome company.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
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2,500+ reviews10M+ patient milesSince 2010