ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Ellen Cortez
October 7, 2024My husband was very safe and well taken care of!
Jenni Hodges
October 7, 2024ACC was the easiest part of this very challenging move of our loved one. I highly recommend this company. Julie, RN, was especially wonderful taking care of my mom medically and socially.
Kathryn Bostwick
October 4, 2024From my first phone call, answered by Lindsey, I was treated courteously & professionally. Their two drivers plus nurse set up seemed very good to me. I have driven the routes myself & am aware of the distance & time involved. Lindsey was able to provide me with the several transport quotes & checked in with me, without fail, for several weeks while decisions were pending on the ultimate destination. No pressure, just patient professionalism. The bank wires went thru without a hitch & two days prior to the pick-up, nurse Julie called & we had a great conversation. She and driver Alexis continued to text me through-out the 17-hour drive. I met the crew at the destination, exchanging info on their drive, how my brother had done, handshakes & a hug from Julie. She & my brother had watched 6 movies coming across half the country & she called her movie buddy. I have already begun mentioning ACC Medlink to family & friends. While I hope I don't need their services again, if the need arose, I would call them in a quick minute. Thankyou, all of you, for your help. I am most grateful!!!
Agnes Mills
October 1, 2024Awesome transport. Easy and smooth. We had to travel 10 hours. The nurse was very attentive and drivers were cautious. Highly recommended.
Matthew Daoust
October 1, 2024The entire process was awesome with ACC. From the scheduling and coordination of pickup / drop-off facility was handled by ACC. This was a long trip from Rochester, NY to Phoenix, AZ. The crew was very caring and treated us like family. The drivers (Jared & Zachariah) were safe and stopped when needed. The medical professional (Regina) cared for my mother in all her needs. She rotated her to make sure she was comfortable the entire trip. I would highly recommend ACC for your transportation needs.
Milt Whitmer
September 30, 2024Amazing experience for my aunt and us as her family. Far exceeded expectations! The 590 mile journey in inclement weather went off without a hitch.
Debby Lonsberry
September 30, 2024This was the first time we ever had to use a transport. From the very first call we felt like we had contacted the best service. Every company employee was friendly, courteous and made this stressful situation so much easier to navigate. Our mother was treated with respect and kindness. We were so happy with all aspects of ACC Medlink.. Couldn't have asked for a more positive experience.. Thank you all so very much!
Maria Galeota
September 30, 2024Thank you for transporting my husband safely. And thank you to all coordinators who were very courteous, empathetic and efficient in arranging this transaction.
Karyn Scrivener
September 30, 2024My husband received excellent care during his approximately 9 1/2 hour trip from Houston to Lubbock, TX.
Lucy Gwynn
September 29, 2024The coordinators were so helpful in planning a long transport on short notice. The drivers and medic were friendly and efficient. They arrived early and took care to build a rapport with my 81 year old Mom who was pretty nervous about the trip. Thanks so much!
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
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2,500+ reviews10M+ patient milesSince 2010