ACC Medlink Reviews: 2,500+ Five-Star Trips

The team from Houston was fantastic. Kind, compassionate and professional. They took excellent care of the patient and me as passenger. They helped make a 17 hour drive relatively easy. The van was fairly comfortable but it would be nice for the passenger to have a seat and not just the bed (even though adjustable) for such a long ride. Also the refrigerator was broken and the inverter beeped regularly. Annoying given the pricing.

Transporting my brother-in-law with severe dementia from San Francisco area to Western Colorado. From Skilled Nursing (with a sitter) to a Memory Care Unit. My first conversation with Ryan (dispatch, information gathering agent and the professional who gave me personal support and assurance that this complicated Medical Transfer would happen. I (family receiving BIL to my hometown in Colorado) personally talked to him several times. Ryan also talked to the nephew in California who is also the POA. Ryan worked with both us personally and professionally and made a complicated transfer become a smooth reality. Thank you so much!!! And, a shout-out to Josh medic/RN who was my BIL's healthcare provider during the 18-hour transfer. He cared for and gave meds to an 81-year old patient with dementia. Excellent job of communicating to me throughout the evening, night and morning up to 1 hour of arrival. Then, when they arrived to the Memory Care unit, Josh found a wheelchair and continued taking care of my BIL. Then, gave a thorough, professional report to the RN receiving my BIL to memory care.

I had the best ride from Illinois to Virginia with my client. Davonta, Keith & Tyron made sure we had a good trip. We ate good, it was a smooth ride & made sure we were good at all times. I can’t express enough how great the trip was. I would definitely recommend ACC Medlink to my clients , friends & family.

We were overall satisfied with the company, coordinators and two of the three crew members, and we were able to get my mother in law transferred as needed in the time frame required. Hasani and Jaime were very good, professional and met all expectations. Cheryl on the other hand caused tension amount the crew and us as she was not focused and at one point caused a 57 minute delay as she went into a Walmart and was on her phone dealing with personal issues and had no regard for her team members or the customer…

Great team, took very great care of our family member. Thanks Davonta Keith and Tyron safe travels guys!

The crew was fantastic. This was our first time using a medical transport company so I wasn't sure what to expect. Mariam kept in touch with me throughout the ride, sending me photos of my mother and reports on how she was doing (including all the food she ate!). My mother arrived safely and on time thanks to Shalicia and Jose. Additionally all three members of the crew ensured that my mother was settled in her space before leaving. I will always remember the kindness and thoughtfulness demonstrated by all 3 crew members during a time with high emotions and lots of stress for my family. Thank you!!!

The crew made a difficult decision to move my brother-in-law into a great experience because of their kindness and professionalism. Chloe called the day before the move to get information about my brother so they’d be prepared along the way. We received texts and pictures throughout the trip to keep us updated on how he was doing. They sent the arrival time so we could greet him at his new facility. They took him up to his room and went over all the details with the staff at the facility.They were friendly, courteous and professional. We knew our brother had been in caring hands. I can’t thank them enough for a job well done!

Our mother had a stroke while on vacation in New York. Once she was stabilized and cleared to leave the hospital, she needed transportation back to her home North Carolina. Her condition was not stable enough to permit flying and the doctor was concerned a long trip to North Carolina would be a set back in her progress. That's when ACC MedLink came to the rescue! One phone call to Tyler and we were confident this was the transportation that could provide the necessary care required to safely transport her home. With the doctors blessing the arrangements were made. Tyler confidently answered ever question I had with professionalism and most of all with compassion. As promised, the drive team of Khamari and Jomo along with the on board medical professional Loic, phoned 1 hour in advance of their arrival to the hospital. They arrived precisely on time, handled all my mom and dad's belongings (he was able to ride with her in the van), met with the doctor to understand her condition and what care was needed on the way, gathered her medicines, loaded her on the stretcher ensuring she was comfortable and off they went. They could not have been kinder and loved my mom and dad as we would. It was a long trip and they hit heavier than usual traffic but stayed the course. They assisted in getting her safely into the house and up to her room. I and my 6 siblings have the utmost gratitude for this team's professionalism, kindness, support and love. Thank you for the bottom of our hearts. Lastly, without hesitation I would recommend this crew, Tyler, and this company.

The crew was amazing with my Aunt traveling from New York to Virginia. They made her comfortable through the whole entire ride and kept in contact with me, which made it stress-free.

Erik was great! We had to move my elderly mother with MS from Chicago to North Georgia. I had a text conversation open the entire time with Erik. He was very friendly and professional, I did not have any concerns about her safety or wellbeing. Driving overnight was a great idea, mom arrived mid morning rather than in the very early morning. I would definitely recommend them and use them again.