ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Didi Bowers
May 26, 2023They were awesome! Thank you so very much for getting my stepdad from rehab in west palm beach to our summer town in Michigan!
Connie Yancey
May 26, 2023We were very pleased with ACC Medlink from the first contact to the last good-bye. Our loved one who was being transported presented some challenges along the way, and they remained professional and courteous, and even stopped to get some OTC medicine that would help the situation. Even though this put them behind schedule, when they arrived at the destination, they took their time and made sure she was gently transferred to her bed and comfortable. Should the need arise, we would definitely use ACC Medlink again.
Michael Gilliss
May 26, 2023Linda, Mike & Joe were absolutely terrific and were very gentle with my father. Linda, who was the nurse took amazing care of him during the trip. She was extremely soft with him to make sure he was comfortable the entire trip. All 3 of them of them seemed to care deeply about their job and what they do for families I would recommend anybody needing this type of service to get this crew of people.
Ramilyn Aquino
May 25, 2023Very accommodating From the time I made transaction with this company. Lindsey the customer service, to Nurse Linda who always give update during the travel, and Yhou and William. We had a little inconvenience when we arrived to the airport where my mom to be dropped off but these people were all very patient understandable they did not left us until my mom is safely onboard. I am very thankful to them.
Patricia Thompson
May 22, 2023From the time we chose MedLink they were compassionate and efficient sharing information on their services which supported our needs. The team arrived on time and worked well together as we left the hospital room and loaded into the van. Comfort for my daughter who has a C1injury was paramount. Lisa oriented us re the vehicle and how the trip from MO to WI would proceed. Lisa paid close attention to my daughter's medical needs, her physical and emotional comfort. The team also made me comfortable in the van. Drivers were safe which added to my comfort. Lisa and I shared mutual interests while riding through the countryside. The trip took 8 hours and 19 min. A very efficient time. The team unloaded us and the guys had to carry my daughter up 6 Stairs to enter the home. Once my daughter was safely settled in her recliner, our belongings were unloaded . Then we had to say goodbye to friends who gave us great care .
Karin George
May 22, 2023Medlink and the crew took great care of my mother with great patience and humor. Moving her from state to state seemed impossible given my mother's medical needs and Medlink made it possible and less stressful. Mom is closeby now and her last days can be calmer.
Honey Pabst
May 21, 2023Very happy with this service.
Peter Wolcott
May 19, 2023All three crewmembers were utterly professional in every sense of the word. They made the trip enjoyable, and were very attentive to me during that transfer. They did a fantastic job and please share this review with them. Sincerely, PeteWolcott, MA, MS
Carrie Friend
May 19, 2023The three man team on our transport was excellent. We would highly recommend this company. The whole experience was very well organized and executed. Thank you for making it easy!
Emily Kabzinski
May 17, 2023Nurse Lisa was so personable to my brother. She kept me informed the whole 16 hours. She was awesome when I met them at the nursing home my brother was coming too. Helped with everything. The drivers were awesome.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“Thank you ACC for sending such a wonderful team of workers to transport my husband home.”
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2,500+ reviews10M+ patient milesSince 2010