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ACC Medlink Reviews: 2,500+ Five-Star Trips

Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.

Answered 24/7 by our team, not a call center.

Senior patient resting on a pillow during an ACC Medlink transport, an attendant at her side
Every review below was written after a real trip like this one.
10 Million+patient miles driven
15,000+families served
2,500+five-star reviews
15+ Yearsestablished 2010
Where these come from

Written by families, after real trips

We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.

2,500+ five-star reviews
from verified post-trip surveys
  • Every family, every tripThe survey goes out after every transport, not just the good ones
  • In their own wordsShown as families wrote them, newest first
  • Real trips onlyWritten after a real transport, not collected from the internet

Alma Glaiel

September 25, 2021
★★★★★
(5/5)
Customer Review:

I needed to move my crippled and bedridden 94-year-old mother from Massachusetts to Florida, a 20-hour trip. Thank God for ACC Medlink. They got us there safely. I don't know how I would have accomplished this trip without them.

Why they chose us: It Was The Only Game In Town.

Lee Turner

September 25, 2021
★★★★★
(5/5)
Customer Review:

I cannot say enough about the degree of professionalism used to schedule and transport my mother from Charlotte to Birmingham. The crew was prompt and efficient and took excellent care of Mom. The nurse who rode in the back of the van with her was so caring and made her feel at ease. Thank you ACC!

Why they chose us: Professionalism When I Called To Get Information

Amanda Vorwerk

September 25, 2021
★★★★★
(5/5)
Customer Review:

The entire experience from Booking to execution of the trip was great. Everyone was professional and helpful every step of the way. I would highly recommend ACC Medlink.

Why they chose us: Recommendation And Price

Shannon King

September 25, 2021
★★★★★
(5/5)
Customer Review:

The whole process was positive professional and the least stressful thing I have had to deal with. The crew and coordinators were excellent and so compassionate they made the transport easy. Thank you so much for getting my dad home safe and taking such good care of of him.

Why they chose us: Recommend

Marion Momaly

September 18, 2021
★★★★★
(5/5)
Customer Review:

Entire crew professional. I was impressed how they have the long distance transport service down to a science. Trip from FL to IL went as well as it possibly could have. Our entire family is grateful. Would definitely use ACC Medlink again.

Why they chose us: Need For Your Service; Online Recommendations, Website

Teresa Banks

September 18, 2021
★★★★★
(5/5)
Customer Review:

Everyone with ACC Medlink made a very difficult time go as smoothly as possible. Punctual and extremely courteous.

Why they chose us: Reviews On Line

Jennifer Buhlman

September 18, 2021
★★★★★
(5/5)
Customer Review:

I used ACC Medink to transport my mother from a hospital in NY to an assisted living community in NC. The coordinators were so helpful and responsive and understanding when we had to abruptly reschedule the trip due to a temporary setback in mom's health which delayed her hospital discharge date. On the day of the transport, the crew arrived promptly as scheduled. The hospital staff were even so impressed that they are keeping ACC Medlink's name and number to refer to other families that may need the service. Upon arrival in NC, Mom could not say enough nice things about the crew.

Why they chose us: Price, Helpfulness Of Staff, Quality Of Vehicles

Jmal Jones

September 11, 2021
★★★★★
(5/5)
Customer Review:

First allow me to thank you for providing first class long distance medical transport to my client's daughter. As the chosen person that was entrusted to find a quality medical long distance transportation company, the family and myself are more than pleased with this company due to their prompt response to inquiries, being on time to the drop off, as well as providing some of the best care I've seen during a medical transport. The client was kept calm and was checked on constantly. The nurse was amazing. The family of the client and I cannot thank your transportation team enough. I will be using this agency for additional long distance transfers.

Why they chose us: Quality

Trisha Krajci

September 11, 2021
★★★★★
(5/5)
Customer Review:

It was necessary and critical to relocate my father from Virginia Beach to a VA hospital on Long Island NY. As his daughters and son, we felt that it was not feasible to drive him by ourselves. This service was very comfortable for my father and for our own mental health that he get home safely while he had constant medical attention for the entire trip. The 2 staff members were attentive and saw him into the emergency department when we arrived. If the need ever became necessary for anyone in my family or the family of anyone I know, I would not hesitate to share this experience. Thank you for arranging the transportation as quickly as you did.

Why they chose us: Necessary

Christina Vales

September 11, 2021
★★★★★
(5/5)
Customer Review:

Sandra was amazing providing updates and made the time to make a stop to get our dad a hamburger after we passed on that they were his favorite! Great service! V/r, C/v

Why they chose us: Quality And Recommended
Use these

Read these before you choose anyone

Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.

★★★★★
“While out on our family trip my mom fell and became increasingly confused. We have been back and forth to the hospital for months now.”
Carol F., verified post-trip survey

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