ACC Medlink Reviews

I didn't meet or talk with the drivers, so this in no way means I don't appreciate them as well. Erik was my contact- it was a very emotional transport of my dad who is recovering from a stroke, and it was a 17-hour drive. Wasn't sure how he would do and was on pins and needles until Erik called and spoke with me about how my dad was doing and how he handled the pickup. After that, I got regular updates from Erik, questions about what my dad would like to watch on TV. They got a baseball game on for him, and I know he was comfortable and content the entire way. I was able to get some sleep, knowing that he was in great hands and I got a chance to meet them when they arrived I would highly highly recommend this company

I appreciate the crew's ability to handle my mom's needs. She is quite elderly. She is in good physical health but has challenges related to dementia. The crew kept her safe. They interacted with her, made her smile & helped to keep her spirits up.

Lindsey was so helpful in answering my questions and scheduling

The experience from start to finish was excellent. The customer service representatives are knowledgeable and courteous. The overall service is personalized to fit each passengers needs. The medic was also professional and extremely courteous. He was kind, patient and flexible. The trip would not have happened successfully without him. I did not meet the drivers, but I'm sure they were the same.

The thought of transporting my loved one with dementia was daunting. A sixteen hour drive was more than my husband and I were able to take on. The service provided by ACC Medlink was an answer to prayer. From the coordination team to the crew, we experienced kindness, compassion and respect. They made what we thought was "impossible" into a pleasant experience for all of us. The peace of mind in knowing that our loved one was traveling safely was such a blessing!

Corey and Erik were most personable and put my husband so at ease

The team was awesome that cared for my mom. The ride was a little bumpy, but they made the 16+ hour trip go well!

The crew was hired to drive my mother from Kansas City Missouri to DownEast Maine. It's a long drive and requires you to navigate some not so fun cities like Boston. However, they showed up with smiles on their faces and cheerful, positive attitudes. They didn't just unload and run. They made sure my husband and I were comfortable and ready to assume responsibility of care of my mother. They also made sure she was freshend up and ready to relax. I would absolutely recommend this company for care of your loved one. I could not have asked for anything more.

Comfortable, safe, and friendly environment to transport my mother

From the first call of inquiry to the subsequent follow-up calls and service, I was met with compassionate and capable people. Always available, positive and helpful, every employee inspires trust. You know you are in good hands through every step of the process and during the journey itself.