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Long Distance Medical Transport › Reviews

ACC Medlink Reviews: 2,500+ Five-Star Trips

Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.

Answered 24/7 by our team, not a call center.

Senior patient resting on a pillow during an ACC Medlink transport, an attendant at her side
Every review below was written after a real trip like this one.
10 Million+patient miles driven
15,000+families served
2,500+five-star reviews
15+ Yearsestablished 2010
Where these come from

Written by families, after real trips

We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.

2,500+ five-star reviews
from verified post-trip surveys
  • Every family, every tripThe survey goes out after every transport, not just the good ones
  • In their own wordsShown as families wrote them, newest first
  • Real trips onlyWritten after a real transport, not collected from the internet

Marcia Camp

October 1, 2026
★★★★★
(5/5)
Customer Review:

My husband became severely ill on our cruise and was sent by ambulance to a hospital in southern Turkey. After several days and 2 different hospitals in Turkey, my husband was barely able to fly home. Many people have never experienced the stress of having a spouse become ill in a foreign country where English is not spoken. By the time my husband was fit to fly, we had to navigate an airport in Istanbul, followed by a 9 hour flight and were completely stressed and exhausted. Everything had been going wrong for days. These kind women were very caring and knew exactly what so do to lower our stress and anxiety. I can’t thank your company enough for the Compassion and Caring they provided on the last leg of our journey, arriving safely at the Venice Fl hospital.

Why they chose us: Some Things Can’t Be Measured In Dollars. This

Ellie Lukens

September 30, 2026
★★★★★
(5/5)
Customer Review:

Everyone was great. Thank you so much.

Why they chose us: Price, Quality. I Found It Online.

Kelly Grubb

September 29, 2026
★★★★★
(5/5)
Customer Review:

After a terrifying week of uncertainty, my mother in law made it from central Kentucky to southwest Florida. Because of this transport, her trip was safe and pleasant. Though she was very ambulatory, the guys all went out of their way to make sure she was stable and in good spirits. Being able to ride with her was an awesome bonus. She had a familiar face and our family had peace of mind. I highly recommend this company. And I highly recommend Brian, Lydell and Keith. Friendly faces, during a 15 hour drive, make a huge difference. Thanks again to all who made this possible.

Why they chose us: Patient's Spouse Researched

Margaret Delgrosso

September 29, 2026
★★★★★
(5/5)
Customer Review:

We transported my mother from Quincy, MA to Tucson, AZ driving 50 straight hours. She had to be taken out of and out back in the transport van via the gurney for safety due to her instability issues. I was able to ride along with her, and we were also able to transport her small dog and cat along with us. We stopped along the way for breakfast, lunch and dinner, which they provided. And many other stops for bathroom breaks and snacks. The drivers were very competent in their driving, and the med tech was great in her job in keeping mom safe and comfortable. They were very respectful and genuinely nice people. We were very impressed with everyone. I would definitely use them for any future needs. And will highly recommend the company itself to anyone I hear in need of such transport. The thought of driving across country with my ailing mom for 8+ days was just too terrifying to even contemplate. Thanks ACC Medlink for your wonderful service!

Why they chose us: Seemed The Most Impressive Upon Extensive Research

Andrew Crawford

September 29, 2026
★★★★★
(5/5)
Customer Review:

I want to take the time out to thank the crew Suzan, Anquonette, and Monette for brining my dad home to Florida. Suzan took great care of my dad and kept me informed the entire trip. They arrived in a timely manner. We are very appreciative of your services. Thank you ACC Medlink.

Why they chose us: Quality

Julie Reller

September 29, 2026
★★★★★
(5/5)
Customer Review:

Suzan is a saint. There was a med order mix-up at originating facility. Nurse Suzan managed the problem professionally and safely delivered my aunt. Hats off to you Suzan! Heartfelt thanks to the entire crew who made this transfer possible.

Why they chose us: Quality - Professional Competent Courteous Staff Answered Every Question, Every Time I Called. No Ai Responses, Real Time, Real Answers, Real People. Every Time!

Brian Hogan

September 28, 2026
★★★★★
(5/5)
Customer Review:

I’m so grateful to Air Critical Care Medlink and especially Pam, Cynthia, and Amanda. They picked up my mother, mother-in-law, and father-in-law after a very difficult week and cared for them during a 31-hour drive from Alabama to California. The team was professional, kind, and attentive throughout the trip. Knowing our family was in such good hands gave us real peace of mind. Thank you for taking such amazing care of them.

Why they chose us: Recommendation And Able To Transfer 2 People In A Bed In One Vehicle.

Alex Fedorak

September 28, 2026
★★★★★
(5/5)
Customer Review:

Just a well done trip. Crew transfer was unobtrusive. Wonderful eams. Transporting three injured patients could not have been as easy as they made it seem!

Why they chose us: Emergency

Karen Steele

September 28, 2026
★★★★★
(5/5)
Customer Review:

ACC Medlink did an excellent job for our family, from the initial phone call to settling my mom in her new facility. It was a stressful time and their help in coordinating with both care facilities took some of that stress off the family. Communication was prompt, professional, and caring. A family member rode along and was impressed by the crew - they were professional, kind, and friendly and made sure he was taken care of, as well. They arrived at the destination at the estimated time and took great care to make sure the transfer from the van to the bedside went well. I would highly recommend ACC Medlink.

Why they chose us: Helpful Staff, Equipment, Crew, Price, Bedside To Bedside Service, Family Ride Along

Adrienne Melillo

September 27, 2026
★★★★★
(5/5)
Customer Review:

I want to thank these ladies so much for brining my aunt to her new home. I was worried about transporting Adrienne, this has been a tough year for us going back and forth to California so much. This is a big weight lifted from our shoulders. Suzan was so kind and patient, she kept me informed throughout the entire trip. She kept some of my anxiety down lol. Thank you to the crew Anquonette and Monette as well for bringing her home to us. Thank you ACC for all you do!

Why they chose us: Medical Care
Use these

Read these before you choose anyone

Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.

★★★★★
“They were very professional, courteous, friendly and took excellent care of my sister. Van was very safe with great drivers.”
Brenda A., verified post-trip survey

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2,500+ reviews10M+ patient milesSince 2010

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