ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Timothy Dunn
May 22, 2025The crew members was some of the best sevice i have ever had and the ride was smooth the crew member team is A1
Stephen Carter
May 21, 2025My family and I sought your services on May 17th, 2025 to transport my wife from a rehab facility in Mobile, AL to a Rehab facility in Houston TX. It is with much pleasure to acknowledge the great service of the men mentioned above. I will always fondly remember how kind, friendly and caring they were at a time that I needed such assurance and comfort. A special Thank You to Kevin in the leadership he displayed throughout the entire process. Thanks again! Stephen Carte
Nancy Pickens
May 20, 2025Everyone from the call center to the crew on the transport was amazing! Thank you for everything you did for our family!
Anne Salotto
May 20, 2025Thank you, Michael, for taking awesome care of my brother Joe!
Mary Battin
May 15, 2025I didn't meet or talk with the drivers, so this in no way means I don't appreciate them as well. Erik was my contact- it was a very emotional transport of my dad who is recovering from a stroke, and it was a 17-hour drive. Wasn't sure how he would do and was on pins and needles until Erik called and spoke with me about how my dad was doing and how he handled the pickup. After that, I got regular updates from Erik, questions about what my dad would like to watch on TV. They got a baseball game on for him, and I know he was comfortable and content the entire way. I was able to get some sleep, knowing that he was in great hands and I got a chance to meet them when they arrived I would highly highly recommend this company
Linda Collins
May 13, 2025I appreciate the crew's ability to handle my mom's needs. She is quite elderly. She is in good physical health but has challenges related to dementia. The crew kept her safe. They interacted with her, made her smile & helped to keep her spirits up.
Diane Chepulis
May 12, 2025Lindsey was so helpful in answering my questions and scheduling
A Lutz
May 12, 2025The experience from start to finish was excellent. The customer service representatives are knowledgeable and courteous. The overall service is personalized to fit each passengers needs. The medic was also professional and extremely courteous. He was kind, patient and flexible. The trip would not have happened successfully without him. I did not meet the drivers, but I'm sure they were the same.
Traci Baxendell
May 12, 2025The thought of transporting my loved one with dementia was daunting. A sixteen hour drive was more than my husband and I were able to take on. The service provided by ACC Medlink was an answer to prayer. From the coordination team to the crew, we experienced kindness, compassion and respect. They made what we thought was "impossible" into a pleasant experience for all of us. The peace of mind in knowing that our loved one was traveling safely was such a blessing!
Karen Hunter
May 7, 2025Corey and Erik were most personable and put my husband so at ease
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
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2,500+ reviews10M+ patient milesSince 2010