ACC Medlink Reviews: 2,500+ Five-Star Trips
Every review below came from a verified post-trip survey, written by a family after a real transport, not collected from the internet.
Answered 24/7 by our team, not a call center.
Written by families, after real trips
We survey every family after every transport: the good, the bad, all of it. What you're about to read is what sons, daughters, and spouses said after trusting us to move the person they love the most, hundreds or thousands of miles, bed to bed. No cherry-picked marketing quotes; just the surveys, in their own words.
from verified post-trip surveys
- Every family, every tripThe survey goes out after every transport, not just the good ones
- In their own wordsShown as families wrote them, newest first
- Real trips onlyWritten after a real transport, not collected from the internet
Andrea Bishop
April 7, 2025Every staff member was courteous, accommodating and concerned for my mother's well-being. I would and will recommend this service. Andrea
Robin Gabel
April 7, 2025This allowed me to move my mother whose wheelchair bound and has dementia over 1000 miles to a new facility. The cleanliness and courteousness of your staff was much appreciated. It was very easy to arrange. I did find the come out in the vehicle very difficult to use. This would be difficult for any able body person used due to lack of foot space and inability to pivot. It would also be beneficial if there were drink holders available with the patient, guest and staff. Otherwise, this was very convenient and comfortable.
April Cravy
April 6, 2025Compassionate and great communication through all 17 hours! All 3 men were so sweet and made friends with my mom! This is definitely the company you want to use!!
Patrick Murphy
April 4, 2025This team did a phenomenal job transporting my father and I from Maine to Massachusetts. They were professional, courteous, and always ready to help if something was needed. Highly recommend.
Karen Berg
April 4, 2025The crew was amazing. They took excellent care of my elderly mother and made the entire stressful experience very pleasant. I have never used a medical transport company before and wasn't sure what to expect. They surpassed all of my expectations. The crew was attentive and caring. My mom loved the social interaction. They definitely went above and beyond. I would highly recommend this company and crew for anyone looking for the best service. Thanks!
Pamela Mohr
April 2, 2025Medlink did an outstanding job in transporting my loved one..The men were so professional, kind, accommodating and caring. They made it such a positive experience for my loved one and myself.. I would highly recommend them to anyone needing this service.
Dana Glynn
April 1, 2025It's impossible to give you enough appreciation for services provided. Your team was very professional, efficient and effective through the total process from booking to the end of the services you provide. Respectfully Dana Glynn
Paul Harren
March 31, 2025So glad to use your service to get us back home. Great experience!!
Dawn Donnelly
March 31, 2025Our entire experience with the ACC staff was amazing! Coordination between Facilities was seamless; as was pick up and drop off of my parents. My folks were impressed with the care they received during their 10 hour journey and the attentiveness of crew to their needs. I would 10 out of 10 recommend this service to anyone needing to move a family member long distance
Vandy Luu
March 28, 2025The crew was very professional. They communicated very well. They were quick to react when my cousin (patient being transported) began to become frustrated and agitated and treated her well. 10/10 would recommend this crew for everyone out there that needs medical transport. I believe erik's prior service also played a major role in the success of this transport. The manner he addressed my cousin's agitation shows that his military played a part in how to calm her down.
Read these before you choose anyone
Notice what families keep repeating: our own crew showed up, cared for them the whole way, and nobody got handed off to another company. Those are the things that separate real transport companies from dispatch desks, and they're exactly what to ask any company before you book. See how ACC Medlink compares, then ask the others the same questions.
“The crew (Danny, Saad and Jonathan) were great. They were professional, prompt and courteous. They achieved the expected arrival time!”
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2,500+ reviews10M+ patient milesSince 2010